UX Content Designer III (Employee Experience)

📌 Core Information

🔹 Job Title: UX Content Designer III (Employee Experience)

🔹 Company: Navy Federal Credit Union

🔹 Location: Vienna, Virginia, United States

🔹 Job Type: Full time

🔹 Category: Financial Services

🔹 Date Posted: April 8, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Serving as a cross-functional writing lead specializing in content design for employee-facing products
• Participating or leading the end-to-end design process, responsible for all phases of content development
• Defining UX writing workflows and technical governance documentation
• Independently working with cross-functional teams to meet deadlines on large complex technical projects
• Demonstrating thought-leadership and advocating for the user

ASSUMPTION: This role requires a high level of expertise in UX content design and the ability to manage multiple projects simultaneously.

📋 Key Responsibilities

✅ Serve as a writing lead specializing in content design for employee-facing products

✅ Participate or lead the end-to-end design process, overseeing content development

✅ Collaborate with cross-functional teams on complex projects

✅ Define UX writing workflows and technical governance documentation

✅ Oversee multiple projects under tight deadlines across a broad variety of product categories and audiences

ASSUMPTION: This role involves a high degree of autonomy and requires strong project management skills.

🎯 Required Qualifications

Education: Bachelor's degree in English, Journalism, Communications, or a related field

Experience: 5-10 years of experience in UX content design or a related field

Required Skills:

• Expertise in UX content design and Human Centered Design
• Proven ability to work independently and manage multiple projects
• Strong cross-functional collaboration skills
• Excellent written and verbal communication skills
• Familiarity with technical documentation and governance

Preferred Skills:

• Experience working in a financial services environment
• Fluency in multiple languages

ASSUMPTION: Candidates with experience in financial services or multiple languages may have an advantage in this role.

💰 Compensation & Benefits

Salary Range: $90,000 - $120,000 per year (based on industry standards for a UX Content Designer III role in the Virginia area)

Benefits:

• Health, dental, and vision insurance
• 401(k) matching
• Paid time off and holidays
• Employee discounts on financial products

Working Hours: Full-time, typically Monday-Friday, 8:30 AM - 5:00 PM (with flexibility for project deadlines)

ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: Navy Federal Credit Union operates in the competitive financial services industry, serving over 14 million members worldwide.

Company Size: With over 22,000 employees and 360 branches, Navy Federal is the world's largest credit union, offering a wide range of financial products and services.

Founded: Established in 1933, Navy Federal has a rich history of serving the Armed Forces, Department of Defense, Veterans, and their families.

Company Description:

• Navy Federal is committed to providing world-class financial products and services to its members
• The company fosters an energized, engaged, and committed culture, with a focus on making its mission a passion for its employees
• Navy Federal offers highly competitive pay and generous benefits and perks, including employee discounts on financial products

Company Specialties:

• Credit unions
• Financial services
• Banking
• Loans
• Investments

Company Website: https://www.navyfederal.org

ASSUMPTION: Navy Federal's large size and diverse member base offer unique opportunities for career growth and impact.

📊 Role Analysis

Career Level: This role is at the senior level, requiring a high degree of expertise and independence.

Reporting Structure: The UX Content Designer III reports directly to the UX Design Manager and works closely with cross-functional teams.

Work Arrangement: This role is on-site, with the option for flexible hours to meet project deadlines.

Growth Opportunities:

• Potential to lead and mentor junior UX content designers
• Opportunities to work on high-impact projects across various product categories
• Possibility to advance to a UX Content Design Manager role

ASSUMPTION: This role offers significant growth potential for the right candidate.

🌍 Location & Work Environment

Office Type: Navy Federal's Vienna, VA campus is a modern, collaborative workspace with on-site amenities.

Office Location(s): 820 Follin Lane SE, Vienna, VA 22180, US

Geographic Context:

• The Vienna area offers a high quality of life, with excellent schools, diverse neighborhoods, and easy access to Washington, D.C.
• The campus is conveniently located near major highways and public transportation options
• The area is known for its vibrant cultural scene, with numerous museums, theaters, and outdoor activities

Work Schedule: The work schedule is typically Monday-Friday, 8:30 AM - 5:00 PM, with flexibility for project deadlines.

ASSUMPTION: The Vienna campus offers a dynamic and engaging work environment, with ample opportunities for collaboration and professional development.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Phone or video screen with the UX Design Manager
• On-site interview with the UX Design Manager and cross-functional team members
• Final interview with the UX Design Director

Key Assessment Areas:

• Portfolio and writing samples
• Problem-solving skills and strategic thinking
• Cross-functional collaboration and communication skills
• Cultural fit and alignment with Navy Federal's mission and values

Application Tips:

• Tailor your resume and cover letter to highlight your UX content design experience and relevant skills
• Prepare a portfolio showcasing your best UX content design work, with a focus on employee-facing products
• Be ready to discuss your approach to UX content design and how you've advocated for users in previous roles

ATS Keywords: UX content design, employee experience, cross-functional collaboration, project management, technical documentation, thought leadership, user advocacy

ASSUMPTION: Navy Federal's interview process is designed to assess candidates' skills, experience, and cultural fit, with a focus on finding the best fit for the role and the organization.

🛠️ Tools & Technologies

• Adobe XD
• Sketch
• Figma
• Confluence
• JIRA

ASSUMPTION: Familiarity with these tools is preferred but not required; Navy Federal provides training and support for new hires.

👔 Cultural Fit Considerations

Company Values:

• Membership
• Integrity
• Excellence
• Respect
• Accountability

Work Style:

• Collaborative
• Innovative
• Results-driven
• Adaptable
• Customer-focused

Self-Assessment Questions:

• How have you demonstrated membership and accountability in your previous roles?
• Can you provide an example of a time when you advocated for the user, even when it was challenging?
• How do you approach collaboration and cross-functional projects, and how have you ensured successful outcomes?

ASSUMPTION: Navy Federal values candidates who demonstrate a strong alignment with its mission, values, and work style.

⚠️ Potential Challenges

• Managing multiple projects with tight deadlines
• Balancing the needs of various stakeholders, including employees and management
• Adapting to changes in project scope or priorities
• Working in a highly collaborative, fast-paced environment

ASSUMPTION: These challenges can be overcome with strong project management skills, adaptability, and a focus on results.

📈 Similar Roles Comparison

• Unlike other UX content design roles, this position focuses exclusively on employee-facing products
• Navy Federal's large size and diverse member base offer unique opportunities for career growth and impact
• This role may provide more autonomy and responsibility than similar roles at smaller organizations

ASSUMPTION: Candidates should consider the unique aspects of this role and how they align with their career goals and preferences.

📝 Sample Projects

• Redesigning the onboarding experience for new employees
• Creating user-friendly content for a new employee portal
• Developing a style guide for UX content design across multiple products

ASSUMPTION: These sample projects illustrate the range of responsibilities and the impact this role can have on Navy Federal's employees and products.

❓ Key Questions to Ask During Interview

• How does this role fit into the overall UX design strategy for employee-facing products?
• Can you describe the team structure and how this role will collaborate with other departments?
• How does Navy Federal support the professional development of its UX content designers?
• What are the most significant challenges facing the UX design team, and how can this role help address them?
• How does Navy Federal measure the success of its UX content design efforts, and how will this role contribute to those metrics?

ASSUMPTION: These questions can help candidates better understand the role, the team, and the organization, and demonstrate their interest in and preparation for the position.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your UX content design experience and relevant skills
• Prepare a portfolio showcasing your best UX content design work, with a focus on employee-facing products
• Be ready to discuss your approach to UX content design and how you've advocated for users in previous roles
• Follow up with the hiring manager one week after submitting your application to express your interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.