📌 Core Information
🔹 Job Title: Video Surveillance Agent
🔹 Company: Zeus Fire and Security
🔹 Location: Honolulu, Hawaii, United States
🔹 Job Type: Full-Time, Non-exempt
🔹 Category: Security and Investigations
🔹 Date Posted: April 2, 2025
🔹 Experience Level: Entry-level (0-2 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Monitoring video feeds and alarms to ensure proper functioning and detect activity
- Handling inquiries from customers and police, providing basic support and incident reporting
- Working flexible hours, including nights, weekends, and holidays
- Collaborating with a team to maintain a 24/7 operation
ASSUMPTION: This role requires a high level of concentration and attention to detail, as well as strong communication skills to effectively handle customer inquiries and incident reporting.
📋 Key Responsibilities
✅ Monitor video feeds and alarms to detect activity and ensure proper functioning
✅ Handle and resolve inquiries from customers and police regarding dispatch and alarms
✅ Answer and follow-up on video alarm signals
✅ Record necessary information on accounts pertaining to calls and/or alarms received
✅ Acknowledge, review, load alarm videos and images via automation system
✅ Initiate outbound calls to customers, police agencies, and emergency contacts
✅ Maintain acceptable customer service evaluations
✅ Perform miscellaneous responsibilities and other duties as assigned
ASSUMPTION: This role may involve exposure to sensitive or distressing content, as agents may monitor security footage from various locations.
🎯 Required Qualifications
Education: High school diploma or equivalent
Experience: Customer service experience required
Required Skills:
- Ability to review and discern appropriate actions based on video footage
- Ability to watch multiple videos/monitors simultaneously
- Strong communication skills
- Basic data entry and retrieval skills
- Ability to follow directives and specific procedures
- Ability to troubleshoot and find solutions and resolution
Preferred Skills:
- Previous experience in video surveillance or security
- Fluency in a second language (beneficial but not required)
ASSUMPTION: While not explicitly stated, candidates with previous experience in video surveillance, security, or customer service may have an advantage in this role.
💰 Compensation & Benefits
Salary Range: $19.00 per hour
Benefits:
- Health Insurance
- Dental Insurance
- Eye Insurance
- STD Insurance
- Life Insurance
- 401k Savings Plan
- Paid Time Off
- Training
- Opportunities for growth and development
- Pet Insurance
Working Hours: 40 hours per week, with flexible scheduling including nights, weekends, and holidays
ASSUMPTION: The compensation and benefits package is competitive for the industry and location, with a focus on work-life balance and employee well-being.
📌 Applicant Insights
🔍 Company Context
Industry: Security and Investigations
Company Size: Small (11-50 employees)
Founded: 2021
Company Description:
- Zeus Fire & Security is a national network of fire protection and security providers
- They offer a broad array of services, including fire system installation, testing, and inspection, as well as physical security system installation and video monitoring
- The company is committed to execution excellence and partnering with industry-leading operators for collaborative growth
Company Specialties:
- Fire system installation, testing, and inspection
- Physical security system installation
- Video monitoring
Company Website: www.zeusfireandsecurity.com
ASSUMPTION: Zeus Fire & Security is a growing company with a focus on expansion and partnerships within the fire protection and security industry.
📊 Role Analysis
Career Level: Entry-level (0-2 years)
Reporting Structure: This role reports directly to the Alarm Monitoring Center Manager
Work Arrangement: On-site, with flexible scheduling including nights, weekends, and holidays
Growth Opportunities:
- Potential career growth within the company's expanding network of fire protection and security providers
- Opportunities for training and development to enhance skills and advance within the organization
ASSUMPTION: As a growing company, Zeus Fire & Security may offer opportunities for career advancement and professional development for dedicated employees.
🌍 Location & Work Environment
Office Type: On-site, with a 24/7 operation
Office Location(s): Honolulu, Hawaii, United States
Geographic Context:
- Honolulu is the capital and most populous city of the U.S. state of Hawaii
- The city offers a tropical climate, with mild winters and warm summers
- Honolulu is known for its diverse culture, vibrant nightlife, and beautiful beaches
Work Schedule: Flexible scheduling, including nights, weekends, and holidays
ASSUMPTION: The work environment may be fast-paced and demanding, with a focus on maintaining constant vigilance and attention to detail while monitoring video feeds and alarms.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the Alarm Monitoring Center Manager
- Background check and reference check
- Job offer and onboarding
Key Assessment Areas:
- Customer service skills and experience
- Attention to detail and ability to monitor video feeds and alarms
- Problem-solving skills and ability to handle inquiries and incidents
- Adaptability and flexibility to work various shifts
Application Tips:
- Highlight any relevant experience in video surveillance, security, or customer service
- Tailor your resume and cover letter to emphasize your communication skills, attention to detail, and problem-solving abilities
- Prepare for behavioral interview questions that focus on your customer service experience and ability to handle challenging situations
ATS Keywords: Video surveillance, alarm monitoring, customer service, incident reporting, problem-solving, attention to detail
ASSUMPTION: The application process may involve assessments or tests to evaluate your skills and abilities, particularly in monitoring video feeds and handling customer inquiries.
🛠️ Tools & Technologies
- Video surveillance software and systems
- Alarm monitoring software and systems
- Customer relationship management (CRM) software
- Communication tools (e.g., phone, email, instant messaging)
ASSUMPTION: The specific tools and technologies used may vary depending on the company's systems and processes.
👔 Cultural Fit Considerations
Company Values:
- Safety and security
- Customer focus
- Integrity and professionalism
- Collaboration and teamwork
Work Style:
- Focused and detail-oriented
- Adaptable and flexible
- Strong communication skills
- Ability to work independently and as part of a team
Self-Assessment Questions:
- Do you have strong attention to detail and the ability to monitor video feeds and alarms effectively?
- Are you comfortable working flexible hours, including nights, weekends, and holidays?
- Do you possess strong communication skills and the ability to handle customer inquiries and incidents professionally?
ASSUMPTION: Successful candidates will demonstrate a strong fit with the company's values and work style, with a particular emphasis on attention to detail, adaptability, and strong communication skills.
⚠️ Potential Challenges
- Exposure to sensitive or distressing content while monitoring video feeds
- Handling challenging customer inquiries or incidents
- Adapting to a fast-paced and demanding work environment
- Balancing work-life responsibilities with flexible scheduling
ASSUMPTION: While the role may present challenges, the company offers training, support, and opportunities for growth to help employees succeed.
📈 Similar Roles Comparison
- Video Surveillance Agent vs. Security Guard: Video Surveillance Agents primarily monitor video feeds and alarms, while Security Guards may also patrol premises and respond to incidents
- Video Surveillance Agent vs. Customer Service Representative: Both roles require strong communication skills and the ability to handle customer inquiries, but Video Surveillance Agents focus on monitoring video feeds and alarms
- Career Path: Video Surveillance Agents may progress to roles such as Senior Agent, Team Lead, or Manager within the Alarm Monitoring Center, or explore opportunities in other areas of the company, such as sales or operations
ASSUMPTION: While this role shares some similarities with other positions in the security and customer service fields, it is unique in its focus on video surveillance and alarm monitoring.
📝 Sample Projects
- Developing and implementing a new procedure for handling specific types of alarm signals
- Participating in a company-wide initiative to improve customer service and satisfaction
- Assisting in the training of new agents on the company's video surveillance and alarm monitoring systems
ASSUMPTION: Sample projects may vary depending on the company's needs and the individual's skills and interests.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of this role, and how does the company support employees in overcoming these challenges?
- How does the company ensure the well-being and work-life balance of employees working flexible hours?
- What opportunities are there for professional development and career growth within the Alarm Monitoring Center and the company as a whole?
- How does the company foster a culture of collaboration and teamwork among its employees?
- What is the company's approach to maintaining the security and privacy of customers and their information?
ASSUMPTION: Asking thoughtful questions during the interview process demonstrates your interest in the role and commitment to understanding the company's culture and values.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills, particularly in customer service, video surveillance, and problem-solving
- Prepare for your interview by researching the company and practicing common interview questions and your responses
- Follow up with the hiring manager after your interview to express your appreciation and reiterate your interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
