Video Teller
Envision Credit Union
Full-time
On-site
Tallahassee, Florida, United States
🎬 Video Marketing
**📌 Core Information**
- **Job Title:** Video Teller
- **Company:** Envision Credit Union
- **Location:** Tallahassee, Florida
- **Job Type:** Full-Time, On-Site
- **Category:** Banking & Financial Services
- **Date Posted:** April 28, 2025
- **Experience Level:** Entry-level to 2 years (0-2 years)
- **Remote Status:** On-site (not remote)
**🚀 Job Overview**
Key aspects of this role include:
- Providing exceptional customer service to both internal and external members
- Assisting members with financial transactions and identifying their financial needs
- Promoting and cross-selling Credit Union products and services
- Maintaining accurate records and ensuring compliance with security policies
- Working in a fast-paced environment with frequent interruptions and multitasking
**ASSUMPTION:** This role requires a high level of customer service skills and the ability to handle sensitive situations professionally.
**📋 Key Responsibilities**
✅ **Member Transactions:** Receive and pay out cash and negotiable items, verify checks for validity, and enter member transactions into the computer system.
✅ **Cash Handling:** Order daily supply of cash, count incoming cash, and balance currency, coin, and checks in the cash drawer at the end of the shift.
✅ **Member Service:** Maintain good member relations, promote and cross-sell products or services, and process new account deposits from the Member Service Representative (MSR).
✅ **Loan Processing:** Accept various loan payments and handle cash advances on approved credit lines.
✅ **Branch Support:** Support the operations of the branch, including branch opening and closing, security, and maintaining the integrity, cleanliness, and safety of the branch.
✅ **Other Duties:** Perform other duties as assigned and support all areas of the Credit Union and its affiliates.
**ASSUMPTION:** This role involves a high degree of multitasking and requires strong organizational skills to manage various responsibilities effectively.
**🎯 Required Qualifications**
- **Education:** High school diploma or general educational development (GED) diploma
- **Experience:** Six (6) months of sales or customer service experience; previous teller experience preferred
- **Required Skills:**
- Exceptional customer service and interpersonal skills
- Detail-oriented
- Initiative/self-starter
- Good judgment and common sense
- Goal-oriented
- Listening, oral, and written communication skills, particularly in sensitive situations
- Ability to read and interpret general instructions
- Ability to effectively present information and respond to questions
- Ability to solve practical problems and deal with a variety of concrete variables
- Ability to work with frequent interruptions while multitasking for accuracy within time limitations
**Preferred Skills:**
- Previous teller experience
- Proficiency in Microsoft Office Suite
- Good math skills
**ASSUMPTION:** While not explicitly stated, proficiency in Microsoft Office Suite and good math skills are highly desirable for this role.
**💰 Compensation & Benefits**
- **Salary Range:** $28,000 - $35,000 per year (based on industry standards for entry-level teller positions in the banking sector)
- **Benefits:** Not specified; typical benefits for similar roles may include health insurance, retirement plans, and employee discounts on financial services
- **Working Hours:** Varying hours, including nights, weekends, and holidays; full-time position with an average of 40 hours per week
**ASSUMPTION:** The salary range is an estimate based on industry standards for entry-level teller positions in the banking sector. Actual salary may vary depending on the candidate's qualifications and the company's compensation structure.
**📌 Applicant Insights**
**🔍 Company Context**
- **Industry:** Banking & Financial Services
- **Company Size:** 201-500 employees
- **Founded:** 1954
- **Company Description:** Envision Credit Union is a full-service financial institution serving residents and employees across multiple counties in North Florida and South Georgia. They offer a wide range of financial services, including auto loans, home loans, credit cards, savings and checking accounts, and debit cards. The company is committed to supporting education and has a robust involvement in local school and community programs.
- **Company Specialties:** Auto Loans, Home Loans, Credit Cards, Savings Accounts, Checking Accounts, Debit Cards, and Supporting Education
**📊 Role Analysis**
- **Career Level:** Entry-level to mid-level
- **Reporting Structure:** This role reports directly to the Branch Manager or a designated supervisor within the branch
- **Work Arrangement:** On-site, full-time position with varying hours, including nights, weekends, and holidays
- **Growth Opportunities:** With experience and strong performance, there may be opportunities for advancement to roles such as Head Teller, Member Service Representative, or other positions within the branch or the company
**ASSUMPTION:** Growth opportunities may be available based on the candidate's performance, the company's needs, and the candidate's interest in pursuing a career in the banking industry.
**🌍 Location & Work Environment**
- **Office Type:** Branch office with a customer-facing environment
- **Office Location:** 2082 Summit Lake Dr, Tallahassee, Florida 32317, US
- **Geographic Context:** Tallahassee, Florida, is the state capital and has a population of approximately 190,000 people. The city offers a mix of urban and suburban living, with a moderate cost of living compared to other major cities in the United States.
- **Work Schedule:** Varying hours, including nights, weekends, and holidays; full-time position with an average of 40 hours per week
**ASSUMPTION:** The work environment is fast-paced and customer-facing, with a focus on providing exceptional service to members.
**💼 Interview & Application Insights**
- **Typical Process:** Apply online through the provided link, complete an initial screening process, and participate in one or more interviews with the hiring manager and/or other team members
- **Key Assessment Areas:** Customer service skills, communication skills, problem-solving abilities, and cultural fit
- **Application Tips:**
- Tailor your resume to highlight relevant customer service and sales experience
- Prepare examples of times when you provided exceptional customer service or handled sensitive situations professionally
- Research the company and the role to demonstrate your enthusiasm and understanding of the company's mission and values
**🛠️ Tools & Technologies**
- Microsoft Office Suite
- Fax, calculator
- Cash handling and management software (specific software not mentioned in the job description)
**ASSUMPTION:** The specific tools and technologies required for this role may include cash handling and management software, as well as other banking-specific software applications.
**👔 Cultural Fit Considerations**
- **Company Values:** Not explicitly stated; however, the company's commitment to supporting education and the community suggests values such as community involvement, customer focus, and integrity
- **Work Style:** Customer-focused, fast-paced, and team-oriented; the role requires strong communication skills, the ability to work well under pressure, and a commitment to providing exceptional service to members
- **Self-Assessment Questions:**
- How do you handle difficult or upset customers professionally?
- Can you provide an example of a time when you went above and beyond to assist a customer?
- How do you prioritize and manage multiple tasks and responsibilities in a fast-paced environment?
**ASSUMPTION:** The company values a customer-focused and team-oriented work environment, with a commitment to providing exceptional service to members.
**⚠️ Potential Challenges**
- Handling difficult or upset customers professionally
- Managing multiple tasks and responsibilities in a fast-paced environment
- Adapting to varying work hours, including nights, weekends, and holidays
- Maintaining accurate records and ensuring compliance with security policies
**ASSUMPTION:** These challenges require strong communication skills, problem-solving abilities, and a commitment to providing exceptional service to members.
**📈 Similar Roles Comparison**
- **Teller vs. Video Teller:** While both roles involve assisting members with financial transactions, the Video Teller role is more focused on customer service and cross-selling products and services, while the Teller role may involve more cash handling and transaction processing responsibilities
- **Banking Industry Context:** The banking industry is highly competitive, with a focus on providing exceptional customer service and promoting financial products and services to attract and retain customers
- **Career Path Comparison:** With experience and strong performance, there may be opportunities for advancement to roles such as Head Teller, Member Service Representative, or other positions within the branch or the company
**ASSUMPTION:** The Video Teller role is a customer-facing position that requires strong communication skills and a commitment to providing exceptional service to members.
**📝 Sample Projects**
- Assisting members with opening new accounts and processing loan applications
- Promoting and cross-selling Credit Union products and services to members
- Handling cash advances and loan payments for members
- Maintaining accurate records and ensuring compliance with security policies
**ASSUMPTION:** These sample projects demonstrate the key responsibilities and required skills for the Video Teller role.
**❓ Key Questions to Ask During Interview**
- Can you describe the typical work environment for this role?
- How does the company support the professional development and growth of its employees?
- What are the most challenging aspects of this role, and how can I best prepare for them?
- How does the company measure success for this role, and what are the key performance indicators (KPIs)?
- What opportunities are there for advancement within the company, and how can I best position myself for these opportunities?
**ASSUMPTION:** These interview questions demonstrate a strong understanding of the role and a commitment to preparing for success in the position.
**📌 Next Steps for Applicants**
To apply for this position:
- Submit your application through [this link](https://recruiting.paylocity.com/Recruiting/Jobs/Details/3229468)
- Tailor your resume to highlight relevant customer service and sales experience
- Prepare examples of times when you provided exceptional customer service or handled sensitive situations professionally
- Research the company and the role to demonstrate your enthusiasm and understanding of the company's mission and values
- Follow up with the hiring manager or the company's human resources department to confirm receipt of your application and inquire about the next steps in the interview process
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
- **Job Title:** Video Teller
- **Company:** Envision Credit Union
- **Location:** Tallahassee, Florida
- **Job Type:** Full-Time, On-Site
- **Category:** Banking & Financial Services
- **Date Posted:** April 28, 2025
- **Experience Level:** Entry-level to 2 years (0-2 years)
- **Remote Status:** On-site (not remote)
**🚀 Job Overview**
Key aspects of this role include:
- Providing exceptional customer service to both internal and external members
- Assisting members with financial transactions and identifying their financial needs
- Promoting and cross-selling Credit Union products and services
- Maintaining accurate records and ensuring compliance with security policies
- Working in a fast-paced environment with frequent interruptions and multitasking
**ASSUMPTION:** This role requires a high level of customer service skills and the ability to handle sensitive situations professionally.
**📋 Key Responsibilities**
✅ **Member Transactions:** Receive and pay out cash and negotiable items, verify checks for validity, and enter member transactions into the computer system.
✅ **Cash Handling:** Order daily supply of cash, count incoming cash, and balance currency, coin, and checks in the cash drawer at the end of the shift.
✅ **Member Service:** Maintain good member relations, promote and cross-sell products or services, and process new account deposits from the Member Service Representative (MSR).
✅ **Loan Processing:** Accept various loan payments and handle cash advances on approved credit lines.
✅ **Branch Support:** Support the operations of the branch, including branch opening and closing, security, and maintaining the integrity, cleanliness, and safety of the branch.
✅ **Other Duties:** Perform other duties as assigned and support all areas of the Credit Union and its affiliates.
**ASSUMPTION:** This role involves a high degree of multitasking and requires strong organizational skills to manage various responsibilities effectively.
**🎯 Required Qualifications**
- **Education:** High school diploma or general educational development (GED) diploma
- **Experience:** Six (6) months of sales or customer service experience; previous teller experience preferred
- **Required Skills:**
- Exceptional customer service and interpersonal skills
- Detail-oriented
- Initiative/self-starter
- Good judgment and common sense
- Goal-oriented
- Listening, oral, and written communication skills, particularly in sensitive situations
- Ability to read and interpret general instructions
- Ability to effectively present information and respond to questions
- Ability to solve practical problems and deal with a variety of concrete variables
- Ability to work with frequent interruptions while multitasking for accuracy within time limitations
**Preferred Skills:**
- Previous teller experience
- Proficiency in Microsoft Office Suite
- Good math skills
**ASSUMPTION:** While not explicitly stated, proficiency in Microsoft Office Suite and good math skills are highly desirable for this role.
**💰 Compensation & Benefits**
- **Salary Range:** $28,000 - $35,000 per year (based on industry standards for entry-level teller positions in the banking sector)
- **Benefits:** Not specified; typical benefits for similar roles may include health insurance, retirement plans, and employee discounts on financial services
- **Working Hours:** Varying hours, including nights, weekends, and holidays; full-time position with an average of 40 hours per week
**ASSUMPTION:** The salary range is an estimate based on industry standards for entry-level teller positions in the banking sector. Actual salary may vary depending on the candidate's qualifications and the company's compensation structure.
**📌 Applicant Insights**
**🔍 Company Context**
- **Industry:** Banking & Financial Services
- **Company Size:** 201-500 employees
- **Founded:** 1954
- **Company Description:** Envision Credit Union is a full-service financial institution serving residents and employees across multiple counties in North Florida and South Georgia. They offer a wide range of financial services, including auto loans, home loans, credit cards, savings and checking accounts, and debit cards. The company is committed to supporting education and has a robust involvement in local school and community programs.
- **Company Specialties:** Auto Loans, Home Loans, Credit Cards, Savings Accounts, Checking Accounts, Debit Cards, and Supporting Education
**📊 Role Analysis**
- **Career Level:** Entry-level to mid-level
- **Reporting Structure:** This role reports directly to the Branch Manager or a designated supervisor within the branch
- **Work Arrangement:** On-site, full-time position with varying hours, including nights, weekends, and holidays
- **Growth Opportunities:** With experience and strong performance, there may be opportunities for advancement to roles such as Head Teller, Member Service Representative, or other positions within the branch or the company
**ASSUMPTION:** Growth opportunities may be available based on the candidate's performance, the company's needs, and the candidate's interest in pursuing a career in the banking industry.
**🌍 Location & Work Environment**
- **Office Type:** Branch office with a customer-facing environment
- **Office Location:** 2082 Summit Lake Dr, Tallahassee, Florida 32317, US
- **Geographic Context:** Tallahassee, Florida, is the state capital and has a population of approximately 190,000 people. The city offers a mix of urban and suburban living, with a moderate cost of living compared to other major cities in the United States.
- **Work Schedule:** Varying hours, including nights, weekends, and holidays; full-time position with an average of 40 hours per week
**ASSUMPTION:** The work environment is fast-paced and customer-facing, with a focus on providing exceptional service to members.
**💼 Interview & Application Insights**
- **Typical Process:** Apply online through the provided link, complete an initial screening process, and participate in one or more interviews with the hiring manager and/or other team members
- **Key Assessment Areas:** Customer service skills, communication skills, problem-solving abilities, and cultural fit
- **Application Tips:**
- Tailor your resume to highlight relevant customer service and sales experience
- Prepare examples of times when you provided exceptional customer service or handled sensitive situations professionally
- Research the company and the role to demonstrate your enthusiasm and understanding of the company's mission and values
**🛠️ Tools & Technologies**
- Microsoft Office Suite
- Fax, calculator
- Cash handling and management software (specific software not mentioned in the job description)
**ASSUMPTION:** The specific tools and technologies required for this role may include cash handling and management software, as well as other banking-specific software applications.
**👔 Cultural Fit Considerations**
- **Company Values:** Not explicitly stated; however, the company's commitment to supporting education and the community suggests values such as community involvement, customer focus, and integrity
- **Work Style:** Customer-focused, fast-paced, and team-oriented; the role requires strong communication skills, the ability to work well under pressure, and a commitment to providing exceptional service to members
- **Self-Assessment Questions:**
- How do you handle difficult or upset customers professionally?
- Can you provide an example of a time when you went above and beyond to assist a customer?
- How do you prioritize and manage multiple tasks and responsibilities in a fast-paced environment?
**ASSUMPTION:** The company values a customer-focused and team-oriented work environment, with a commitment to providing exceptional service to members.
**⚠️ Potential Challenges**
- Handling difficult or upset customers professionally
- Managing multiple tasks and responsibilities in a fast-paced environment
- Adapting to varying work hours, including nights, weekends, and holidays
- Maintaining accurate records and ensuring compliance with security policies
**ASSUMPTION:** These challenges require strong communication skills, problem-solving abilities, and a commitment to providing exceptional service to members.
**📈 Similar Roles Comparison**
- **Teller vs. Video Teller:** While both roles involve assisting members with financial transactions, the Video Teller role is more focused on customer service and cross-selling products and services, while the Teller role may involve more cash handling and transaction processing responsibilities
- **Banking Industry Context:** The banking industry is highly competitive, with a focus on providing exceptional customer service and promoting financial products and services to attract and retain customers
- **Career Path Comparison:** With experience and strong performance, there may be opportunities for advancement to roles such as Head Teller, Member Service Representative, or other positions within the branch or the company
**ASSUMPTION:** The Video Teller role is a customer-facing position that requires strong communication skills and a commitment to providing exceptional service to members.
**📝 Sample Projects**
- Assisting members with opening new accounts and processing loan applications
- Promoting and cross-selling Credit Union products and services to members
- Handling cash advances and loan payments for members
- Maintaining accurate records and ensuring compliance with security policies
**ASSUMPTION:** These sample projects demonstrate the key responsibilities and required skills for the Video Teller role.
**❓ Key Questions to Ask During Interview**
- Can you describe the typical work environment for this role?
- How does the company support the professional development and growth of its employees?
- What are the most challenging aspects of this role, and how can I best prepare for them?
- How does the company measure success for this role, and what are the key performance indicators (KPIs)?
- What opportunities are there for advancement within the company, and how can I best position myself for these opportunities?
**ASSUMPTION:** These interview questions demonstrate a strong understanding of the role and a commitment to preparing for success in the position.
**📌 Next Steps for Applicants**
To apply for this position:
- Submit your application through [this link](https://recruiting.paylocity.com/Recruiting/Jobs/Details/3229468)
- Tailor your resume to highlight relevant customer service and sales experience
- Prepare examples of times when you provided exceptional customer service or handled sensitive situations professionally
- Research the company and the role to demonstrate your enthusiasm and understanding of the company's mission and values
- Follow up with the hiring manager or the company's human resources department to confirm receipt of your application and inquire about the next steps in the interview process
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.