📌 Core Information
🔹 Job Title: VP, Global Technology and Innovation Communications - C13 (Hybrid)
🔹 Company: Citi
🔹 Location: New York, United States
🔹 Job Type: Full-time
🔹 Category: Financial Services
🔹 Date Posted: May 9, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: Hybrid
🚀 Job Overview
Key aspects of this role include:
- Developing and driving strategic communications for Technology and Business Enablement
- Collaborating with senior leadership to build and enhance the team's internal and external profile
- Managing town halls, colleague engagement meetings, and other communication channels
- Supporting Technology leaders with their external profiles and media relations
- Ensuring compliance with applicable laws, rules, and regulations, and adhering to Citi's policies and ethical standards
ASSUMPTION: This role requires a high level of strategic thinking, strong communication skills, and the ability to work effectively in a matrixed organization.
📋 Key Responsibilities
✅ Develop and drive both broad and targeted communications efforts in partnership with the ESPA and Technology & Business Enablement teams
✅ Work directly with the head of Technology & Business Enablement on his regular internal communications to his team
✅ Help manage town halls, colleague engagement meetings, conferences, and written and video messages
✅ Support Technology leaders with their external profiles, including speaking engagements, social media, and media relations
✅ Work with both the content management system (intranet) and the team’s email distribution tool to upload/manage/distribute content
✅ Make strategic risk assessment decisions, particularly considering the firm’s reputation and safeguarding Citi, its clients, and assets
ASSUMPTION: This role involves a high degree of autonomy and requires strong judgment and decision-making skills.
🎯 Required Qualifications
Education: Bachelor’s degree in business management, communications, marketing, or another related field
Experience: At least six years of increased responsibility for business management, preferably with a large and complex organization
Required Skills:
- Proven ability to think creatively and deliver engaging solutions to communications needs
- Experience in a tech firm, financial services firm, or in-house technology group, working directly with tech teams to promote their work across a broader organization
- Strong communications (written, verbal, and interpersonal) skills, including tact, diplomacy, and ability to influence senior executives
- Integrity, maturity, dependability, and a positive professional attitude
- Excellent organizational and project management skills
- Experience or demonstrated ability to work effectively in a team-based environment within a heavily matrixed organization
- Track record of success in delivering high-quality work in a fast-paced and dynamic environment
Preferred Skills:
- Experience with content management systems and email distribution tools
- Familiarity with the financial services industry
ASSUMPTION: Candidates with experience in a similar role or industry will have a competitive advantage.
💰 Compensation & Benefits
Salary Range: $129,840 - $194,760 per year
Benefits:
- Medical, dental, and vision coverage
- 401(k) plan
- Life, accident, and disability insurance
- Wellness programs
- Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
Working Hours: Full-time, typically Monday to Friday, 9:00 AM to 5:00 PM, with flexibility for the hybrid role
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles. Actual compensation may vary based on factors such as skills, experience, and location.
📌 Applicant Insights
🔍 Company Context
Industry: Citi operates in the financial services industry, offering a wide range of products and services to consumers, corporations, governments, and institutions worldwide. The industry is highly competitive and regulated, with a strong focus on risk management and compliance.
Company Size: Citi is a large, global organization with over 200,000 employees and operations in more than 160 countries and jurisdictions. This size offers opportunities for career growth and exposure to diverse teams and projects.
Founded: Citi was founded in 1812 and has a rich history of innovation and growth. The company has evolved significantly over the years, adapting to changing market conditions and customer needs.
Company Description:
- Citi's mission is to serve as a trusted partner to its clients by responsibly providing financial services that enable growth and economic progress.
- The company's core activities include safeguarding assets, lending money, making payments, and accessing the capital markets on behalf of its clients.
- Citi is committed to sustainability and responsible finance, integrating environmental, social, and governance (ESG) factors into its business operations and client offerings.
Company Specialties:
- Banking
- Commercial Banking
- Investment Banking
- Wealth Management
- Credit Cards
- Capital Markets
- Equity and Fixed Income Research
- Consumer Lending
- Cash Management
- Transaction Services
Company Website: www.citigroup.com
ASSUMPTION: Citi's extensive global presence and diverse product offerings provide numerous opportunities for career growth and development.
📊 Role Analysis
Career Level: This role is at the senior manager level, reporting directly to the head of Technology & Business Enablement.
Reporting Structure: The individual in this role will work closely with the head of Technology & Business Enablement and collaborate with various stakeholders across the organization.
Work Arrangement: This is a hybrid role, with a combination of on-site and remote work. The specific work arrangement may be discussed further during the interview process.
Growth Opportunities:
- Potential to take on additional responsibilities and advance within the Communications team or the broader Technology & Business Enablement organization.
- Opportunities to work on high-impact projects and initiatives that drive business results.
- Exposure to senior leadership and the chance to develop and refine communication strategies that support the team's goals.
ASSUMPTION: Success in this role may lead to increased responsibility and career advancement opportunities within the organization.
🌍 Location & Work Environment
Office Type: Citi's headquarters is located in New York City, with a modern, collaborative work environment that fosters innovation and teamwork.
Office Location(s): 388 Greenwich Street, New York, New York 10013, US
Geographic Context:
- New York City is a major global financial hub, offering a dynamic and fast-paced work environment.
- The city is known for its cultural diversity, vibrant arts and entertainment scene, and numerous dining and shopping options.
- New York City has a humid subtropical climate, with warm summers and cold winters.
Work Schedule: The work schedule for this hybrid role is typically Monday to Friday, 9:00 AM to 5:00 PM, with flexibility for remote work.
ASSUMPTION: The hybrid work arrangement offers a balance between on-site collaboration and remote flexibility, allowing employees to optimize their work environment.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the hiring manager
- On-site or virtual interview with the hiring manager and other stakeholders
- Final interview with the head of Technology & Business Enablement
- Background check and offer extension
Key Assessment Areas:
- Communication skills, both written and verbal
- Strategic thinking and problem-solving abilities
- Experience working with technology teams and promoting their work across a broader organization
- Cultural fit with Citi's values and work environment
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role.
- Demonstrate your understanding of Citi's business and the Technology & Business Enablement team's mission and objectives.
- Prepare examples of your past communication successes and challenges, and how you overcame them.
- Research Citi's company culture and be prepared to discuss how your values align with the organization's.
ATS Keywords: Strategic communications, technology communications, business enablement, stakeholder management, risk assessment, compliance, Citi, financial services
ASSUMPTION: Citi's interview process is designed to assess candidates' skills, experience, and cultural fit with the organization.
🛠️ Tools & Technologies
- Content management systems (intranet)
- Email distribution tools
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Project management tools (e.g., Asana, Trello, Microsoft Project)
- Communication and collaboration platforms (e.g., Slack, Microsoft Teams)
ASSUMPTION: Familiarity with relevant tools and technologies is essential for success in this role.
👔 Cultural Fit Considerations
Company Values:
- Client-centric
- Responsible finance
- Teamwork and collaboration
- Integrity and ethical conduct
- Innovation and continuous learning
Work Style:
- Fast-paced and dynamic work environment
- Matrixed organization with cross-functional collaboration
- Focus on results and delivery
- Opportunities for professional growth and development
Self-Assessment Questions:
- How do your communication skills and experience align with the requirements of this role?
- How do your values and work style fit with Citi's company culture?
- How do you approach working in a matrixed organization, and what successes have you had in similar environments?
ASSUMPTION: Citi's company culture values diversity, inclusion, and collaboration, and candidates who demonstrate these qualities will thrive in the organization.
⚠️ Potential Challenges
- Balancing the demands of a fast-paced, dynamic work environment with personal responsibilities
- Navigating a large, matrixed organization and building effective working relationships with various stakeholders
- Managing multiple projects and priorities simultaneously
- Adapting to changes in the organization's structure or priorities
ASSUMPTION: Success in this role requires strong time management, organizational skills, and the ability to prioritize and reprioritize tasks as needed.
📈 Similar Roles Comparison
- This role is unique in its focus on strategic communications for Technology & Business Enablement, but similar roles may exist in other business lines or functions within Citi or other financial services organizations.
- Citi's global presence and extensive product offerings provide unique opportunities for career growth and development compared to other organizations in the industry.
- Career paths within Citi may lead to roles in other business lines, functions, or geographic locations, offering diverse experiences and growth opportunities.
ASSUMPTION: Candidates with experience in similar roles or industries will have a competitive advantage in understanding the unique aspects of this position.
📝 Sample Projects
- Developing and executing a comprehensive communication plan for a major technology initiative, including internal and external messaging, stakeholder engagement, and media relations
- Managing a team to create and distribute regular newsletters or other communication materials, ensuring consistency with brand guidelines and maintaining high-quality standards
- Collaborating with technology leaders to create and deliver presentations or other content for speaking engagements, conferences, or other events
ASSUMPTION: These sample projects illustrate the diverse and strategic nature of the communication efforts required for this role.
❓ Key Questions to Ask During Interview
- What are the top priorities for this role in the first 90 days?
- How does this role fit into the broader organizational structure, and what are the key stakeholder relationships?
- What are the most significant challenges facing the Technology & Business Enablement team, and how can this role help address them?
- What opportunities are there for professional growth and development within this role or the broader organization?
- How does Citi support work-life balance for employees in hybrid or remote roles?
ASSUMPTION: Asking thoughtful and insightful questions demonstrates your interest in the role and the organization, and can help you better understand the opportunities and challenges of the position.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role, emphasizing your communication skills, experience working with technology teams, and cultural fit with Citi.
- Prepare examples of your past communication successes and challenges, and how you overcame them.
- Research Citi's company culture and be prepared to discuss how your values align with the organization's.
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the role.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
