Werkstudent Account Management- 100% Remote (m/w/d)

📌 Core Information

🔹 Job Title: Werkstudent Account Management (100% Remote) (m/w/d)

🔹 Company: Digistore24

🔹 Location: Germany (Remote)

🔹 Job Type: Contractor

🔹 Category: Software Development

🔹 Date Posted: 2025-01-29

🔹 Experience Level: Entry-level (0-2 years)

🔹 Remote Status: 100% Remote

🚀 Job Overview

Key aspects of this role include:

• Empathetic and solution-oriented communication with clients to resolve issues
• Conducting product quality checks and ensuring compliance with Digistore24's standards
• Assisting in customer support and managing own projects in account management
• Working independently and remotely, with a focus on communication and organization

ASSUMPTION: This role is ideal for students seeking a flexible, remote work experience that offers long-term development opportunities in client relations and account management.

📋 Key Responsibilities

✅ Client Communication: Contact clients empathetically and solution-oriented to clarify and correct problems via email and later via video calls

✅ Product Quality Checks: Review products created by customers in Digistore24's software based on predefined quality criteria and identify non-compliant products

✅ Project Assistance in Account Management: Take on own projects in the medium term and learn the full range of projects in client relations and later in account management from Digistore24's experienced team

✅ Customer Support: Answer simple customer inquiries and contribute to customer satisfaction while expanding your online marketing and technical knowledge daily

✅ Become Indispensable in the Client Relations Team: Develop into a specialist for online marketing and software applications, and learn to represent Digistore24 professionally and build personal customer relationships

ASSUMPTION: Successful candidates will have strong communication skills, be detail-oriented, and able to work independently in a remote setting.

🎯 Required Qualifications

Education: Enrolled student (any field of study)

Experience: No professional experience required

Required Skills:

• Excellent written and verbal communication skills, including strong video call presence
• Analytical thinking and data interpretation skills
• Interest in modern technology and online marketing, with basic knowledge of Office applications
• Reliability, independence, and the ability to prioritize tasks and meet deadlines
• Attention to detail and commitment to quality

Preferred Skills:

• Experience with CRM software
• Fluency in German and English

ASSUMPTION: Successful candidates will be enrolled students with strong communication skills and a genuine interest in online marketing and client relations.

💰 Compensation & Benefits

Salary Range: €15 per hour (gross)

Benefits:

• Work in coworking spaces or home office with a stable internet connection
• Modern equipment: Windows-based laptop
• International team with strong camaraderie
• Monthly team lunches with Lieferando voucher
• Independent responsibilities and direct involvement from day one
• Flexible working hours that can be planned around your studies

Working Hours: Full-time (40 hours per week) with flexible scheduling

ASSUMPTION: The salary range is based on industry standards for entry-level remote work in Germany.

📌 Applicant Insights

🔍 Company Context

Industry: Digistore24 is a leading German reselling and affiliate marketing platform for digital products, operating in the fast-growing software development sector

Company Size: Digistore24 is a mid-sized company with 51-200 employees, offering a dynamic and collaborative work environment

Founded: Digistore24 was founded in 2012 and has since grown to become one of the market leaders in its industry

Company Description:

• Digistore24 is committed to making information accessible to everyone, everywhere, and at any time
• The company helps infopreneurs automate their businesses and share their unique knowledge with millions of people, ultimately improving the world
• Digistore24 is a privately held company with headquarters in Hildesheim, Germany

Company Specialties:

• Business automation
• Affiliate marketing
• Online marketing

Company Website: careers.digistore24.com

ASSUMPTION: Digistore24's mission and values align with its commitment to making information accessible and empowering infopreneurs to share their knowledge.

📊 Role Analysis

Career Level: Entry-level, with opportunities for long-term development in client relations and account management

Reporting Structure: This role reports directly to the account management team and works closely with other departments, such as customer support and product management

Work Arrangement: 100% remote, with the option to work from coworking spaces or a home office with a stable internet connection

Growth Opportunities:

• Developing expertise in online marketing and software applications
• Building professional customer relationships and representing Digistore24
• Taking on more responsibilities and managing own projects in account management

ASSUMPTION: Successful candidates will have the opportunity to grow within the company and develop their skills in client relations and account management.

🌍 Location & Work Environment

Office Type: Remote work with the option to use coworking spaces

Office Location(s): Germany (remote)

Geographic Context:

• Germany has a strong economy and a thriving tech industry, offering numerous opportunities for remote work and professional development
• The remote work arrangement allows for flexibility and work-life balance
• Germany is home to a diverse range of cultures and landscapes, providing ample opportunities for exploration and leisure activities

Work Schedule: Full-time (40 hours per week) with flexible scheduling

ASSUMPTION: The remote work arrangement and flexible scheduling allow for a better work-life balance and the opportunity to pursue personal interests outside of work.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening to assess communication skills and cultural fit
• Final interview with the hiring manager to discuss the role and company in more detail

Key Assessment Areas:

• Communication skills and video call presence
• Analytical thinking and problem-solving abilities
• Interest in online marketing and client relations
• Cultural fit and alignment with Digistore24's values

Application Tips:

• Tailor your resume and cover letter to highlight your communication skills, analytical thinking, and interest in online marketing
• Prepare examples of how you have demonstrated strong communication skills and attention to detail in previous experiences
• Research Digistore24's mission, values, and company culture to ensure a strong fit

ATS Keywords: Client relations, account management, online marketing, communication skills, analytical thinking, remote work, customer support, product quality checks

ASSUMPTION: The application process is designed to assess candidates' communication skills, analytical thinking, and cultural fit, with a focus on identifying strong potential for long-term development in client relations and account management.

🛠️ Tools & Technologies

• CRM software (e.g., Salesforce, HubSpot, or Zoho CRM)
• Video conferencing tools (e.g., Zoom, Microsoft Teams, or Google Meet)
• Office applications (e.g., Microsoft Office or Google Workspace)

ASSUMPTION: Successful candidates will be comfortable learning and using new tools and technologies as needed for the role.

👔 Cultural Fit Considerations

Company Values:

• Empowerment: Digistore24 is committed to empowering infopreneurs and helping them share their unique knowledge with the world
• Innovation: The company is dedicated to continuously improving its platform and services to better serve its customers
• Collaboration: Digistore24 fosters a collaborative work environment, with a strong emphasis on teamwork and open communication

Work Style:

• Independent: Successful candidates will be able to work independently and remotely, with a strong focus on communication and organization
• Adaptable: The role may require adjusting to new tools, technologies, and processes as needed
• Solution-oriented: Candidates should be proactive in identifying and addressing client issues and concerns

Self-Assessment Questions:

• Do you have strong written and verbal communication skills, including a strong video call presence?
• Are you detail-oriented and committed to ensuring the quality of products listed on Digistore24's platform?
• Can you work independently and manage your own projects, with a focus on communication and organization?

ASSUMPTION: Successful candidates will be strong communicators, detail-oriented, and able to work independently in a remote setting, with a focus on collaboration and open communication.

⚠️ Potential Challenges

• Working remotely may present challenges in maintaining a healthy work-life balance
• The role may require adjusting to new tools, technologies, and processes as needed
• Successful candidates may face the challenge of managing their own projects and prioritizing tasks effectively
• Working in a remote setting may present challenges in building and maintaining professional relationships with colleagues and clients

ASSUMPTION: Successful candidates will be able to overcome these challenges by demonstrating strong communication skills, adaptability, and a commitment to continuous learning and professional development.

📈 Similar Roles Comparison

• This role differs from other entry-level client relations and account management positions in its focus on remote work and independent project management
• Digistore24's role offers a unique opportunity to work in a dynamic and growing industry, with a strong emphasis on innovation and empowerment
• Candidates may find similar roles in other remote or hybrid work environments, with a focus on client relations and account management

ASSUMPTION: This role offers a unique opportunity for long-term development in client relations and account management, with a focus on remote work and independent project management.

📝 Sample Projects

• Conducting a comprehensive review of Digistore24's product quality checks and proposing improvements to enhance the customer experience
• Developing and implementing a customer communication strategy to improve client satisfaction and retention
• Managing a project to optimize Digistore24's customer support processes, with a focus on efficiency and effectiveness

ASSUMPTION: Successful candidates will have the opportunity to work on projects that contribute to Digistore24's mission and values, with a focus on improving the customer experience and driving business growth.

❓ Key Questions to Ask During Interview

• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does Digistore24 support the professional development and growth of its employees?
• What are the most challenging aspects of working remotely, and how does Digistore24 address them?
• How does Digistore24 measure the success of its client relations and account management teams?
• What are the opportunities for growth and advancement within the company, particularly for remote employees?

ASSUMPTION: Successful candidates will ask thoughtful and insightful questions to demonstrate their interest in the role and commitment to long-term development within the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Digistore24 careers website
• Tailor your resume and cover letter to highlight your communication skills, analytical thinking, and interest in online marketing and client relations
• Prepare examples of how you have demonstrated strong communication skills and attention to detail in previous experiences
• Research Digistore24's mission, values, and company culture to ensure a strong fit
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.