70230 - Customer Experience Coordinator

📌 Core Information

🔹 Job Title: Customer Experience Coordinator

🔹 Company: TJX Companies

🔹 Location: Destin, Florida, United States

🔹 Job Type: On-site

🔹 Category: 🎧 Customer Experience (CX)

🔹 Date Posted: April 2, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Promoting an excellent customer experience
• Overseeing a team of Associates at the front of the store
• Training and mentoring Associates
• Addressing customer concerns and ensuring store policies and procedures are followed

ASSUMPTION: This role involves significant customer interaction and requires leadership capabilities, likely because TJX values hands-on management to foster a positive shopping environment.

📋 Key Responsibilities

✅ Ensures a positive internal and external customer experience

✅ Promotes a culture of honesty and integrity

✅ Takes an active role in training and mentoring Associates on front end principles

✅ Addresses customer concerns and issues promptly

✅ Communicates accurately with management and Associates when setting priorities

ASSUMPTION: Responsibilities are crafted to ensure high customer satisfaction and are indicative of a role crucial to maintaining store standards and efficient operations.

🎯 Required Qualifications

Education: Not specified

Experience: At least 1 year of retail experience and 6 months of leadership experience

Required Skills:

• Strong communication skills
• Organizational skills with attention to detail
• Ability to train others

Preferred Skills:

• Knowledge of merchandising techniques
• Experience in promoting loyalty programs

ASSUMPTION: Qualifications are focused on customer interaction, efficiency in operations, and supporting a dynamic retail environment.

💰 Compensation & Benefits

Salary Range: $17.00 to $17.50 per hour

Benefits:

• Associate discount
• 401(k) plan and matching
• Paid holidays/vacation/sick leave
• Health, dental, and vision insurance
• Child care and cell phone discounts

Working Hours: 20 hours per week, flexible schedule including nights and weekends

ASSUMPTION: The compensation and benefits package is competitive for the retail industry, ensuring attraction and retention of skilled employees within a high-demand sector.

📌 Applicant Insights

🔍 Company Context

Industry: Retail, specializing in off-price apparel and home fashions

Company Size: 10,001+ employees, suggesting robust opportunities for career advancement and wide-ranging operational scales

Founded: Not specified

Company Description:

• Leading off-price apparel and home fashions retailer in the U.S. and worldwide
• Operates over 4,700 stores in nine countries
• Focuses on delivering value through collaboration and unique shopping experiences

Company Specialties:

• Off-Price Retail
• Fashion and Home Goods
• Customer Experience Excellence

Company Website: https://jobs.tjx.com/

ASSUMPTION: TJX Companies is likely to offer comprehensive support structures and resource access, which are typical of large, established corporations, enhancing employee satisfaction and potential growth.

📊 Role Analysis

Career Level: Entry to mid-level position with supervisory responsibilities

Reporting Structure: Reports to store management, collaborates with Associates

Work Arrangement: On-site at retail location

Growth Opportunities:

• Potential for moving into higher retail management roles
• Opportunities to further develop leadership and customer service skills
• Structured career development and training programs

ASSUMPTION: This role offers substantial growth trajectory, especially valuable for those seeking advancement in the retail industry.

🌍 Location & Work Environment

Office Type: Retail store environment

Office Location(s): Destin, Florida

Geographic Context:

• Located in a vibrant commercial area conducive to retail businesses
• Accessibility to local amenities and services
• Potential for engaging with diverse clientele and a varied workplace community

Work Schedule: Flexible hours including nights and weekends

ASSUMPTION: The work environment promises dynamic day-to-day interactions, typical of retail roles aiming to engage an active customer base.

💼 Interview & Application Insights

Typical Process:

• Submit application via company website
• Initial screening by HR
• Interview with hiring manager

Key Assessment Areas:

• Customer service skills
• Leadership potential
• Adaptability to a fast-paced environment

Application Tips:

• Highlight previous retail or customer service experience
• Demonstrate leadership and team management skills
• Prepare examples of problem-solving and customer interactions

ATS Keywords: Customer Service, Leadership, Retail Experience, Team Management, Problem Solving

ASSUMPTION: Applicants should focus on experience and skills that directly relate to customer service and team leadership to make a compelling case for their candidacy.

🛠️ Tools & Technologies

• Retail POS systems
• Customer feedback platforms
• Employee training management software

ASSUMPTION: The use of industry-standard technologies aids in effective store operations and enhances customer satisfaction.

👔 Cultural Fit Considerations

Company Values:

• Diversity and inclusion
• Customer focus
• Integrity and honesty in business

Work Style:

• Collaborative and team-oriented
• Adaptable to continuous changes in retail trends
• Proactive in solving customer issues

Self-Assessment Questions:

• How do I handle customer complaints and ensure satisfaction?
• Am I able to work effectively in a fast-paced retail environment?
• What leadership qualities do I bring to a team?

ASSUMPTION: The cultural elements emphasize teamwork and proactive customer engagement, vital traits for success at TJX.

⚠️ Potential Challenges

• Balancing diverse customer needs and expectations
• Adapting quickly to shifts in customer traffic
• Ensuring team alignment with company policies during busy periods
• Maintaining store standards amidst high customer volume

ASSUMPTION: Challenges are typical in retail but provide opportunities to demonstrate and develop strong leadership and problem-solving abilities.

📈 Similar Roles Comparison

• Similar positions at other major retailers may require more specialized merchandising skills
• Pay scales may vary, with TJX offering competitive benefits
• Opportunities for cross-training and development may be more pronounced at TJX

ASSUMPTION: A comparison with similar roles shows TJX offers competitive positioning in the retail sector, appealing to those looking for diverse growth opportunities.

📝 Sample Projects

• Leading a customer loyalty program initiative
• Implementing a store-wide training module for new Associates
• Participating in a regional store performance review

ASSUMPTION: Projects potentially available in this role are designed to bolster leadership skills and enhance customer service operations.

❓ Key Questions to Ask During Interview

• Can you describe the typical career path for someone in this role?
• What are some of the biggest challenges facing your team right now?
• How does TJX support ongoing learning and development for its employees?
• What initiatives does the company have in place to promote diversity and inclusion?
• How is performance evaluated and feedback provided?

ASSUMPTION: Key questions focus on growth, challenges, and support mechanisms, highlighting alignment with candidates’ career aspirations and company values.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume emphasizing customer service and leadership experience
• Compose a cover letter that reflects your adaptability and problem-solving skills
• Complete any required assessments honestly and thoroughly
• Follow up with a thank-you email after any interviews

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.