Retail Customer Experience Associate, Plantation - Full Time

📌 Core Information

🔹 Job Title: Retail Customer Experience Associate, Plantation - Full Time

🔹 Company: Macy's Jobs

🔹 Location: Plantation, Florida, United States

🔹 Job Type: On-site

🔹 Category: 🎧 Customer Experience (CX)

🔹 Date Posted: Sat Mar 29 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Selling to customers in real-time to meet their needs.
• Driving cross-category sales across various platforms.
• Providing personalized service adhering to the Own Your Style model.
• Fostering a customer-centric environment.

ASSUMPTION: Based on the description, the role requires active engagement with customers both in-store and digitally to fulfill needs, emphasizing a tailored customer experience that aligns with Macy's brand identity.

📋 Key Responsibilities

✅ Provide exceptional customer service and make product recommendations.

✅ Engage with customers to build client relationships using technology.

✅ Collaborate with peers and management to resolve customer issues efficiently.

✅ Utilize various sales technologies and participate in store events to drive sales.

✅ Maintain store presentation and manage merchandise effectively.

ASSUMPTION: Assumes a multi-faceted role engaging with diverse sales channels and customer service methods, focusing on agility in both digital and physical environments.

🎯 Required Qualifications

Education: Not specified

Experience: At least 2 years of selling or customer experience preferred.

Required Skills:

• Product knowledge and guidance.
• Effective communication across multiple platforms.
• Technological proficiency with sales systems.

Preferred Skills:

• Advanced sales techniques.
• Collaboration across departments.

ASSUMPTION: The focus on preferred skills indicates a preference for candidates with a deeper experience in customer relationship management and technology use at Macy's.

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off and holidays

Working Hours: Full-Time, 40 hours per week with flexible scheduling including evenings, weekends, and holidays.

ASSUMPTION: Macy's likely offers competitive compensation aligned with industry standards, given their emphasis on professional growth and work-life balance.

📌 Applicant Insights

🔍 Company Context

Industry: Retail, with a focus on quality fashion and lifestyle products.

Company Size: Over 10,001 employees, indicative of a vast support and resource network for employees.

Founded: 1858, showcasing a long-standing history of retail excellence.

Company Description:

• Renowned for significant cultural events such as Macy’s 4th of July Fireworks®.
• Innovative in offering exclusive fashion brands and products.
• Deep commitment to community engagement and philanthropy.

Company Specialties:

• Retail

Company Website: http://www.macysjobs.com

ASSUMPTION: Macy's vast size and historical significance suggest stability and opportunities for advancement within the company.

📊 Role Analysis

Career Level: Intermediate, requiring foundational experience in sales and customer service.

Reporting Structure: Likely reports to department managers with collaboration across sales teams.

Work Arrangement: Fully on-site, emphasizing face-to-face customer interactions and in-store duties.

Growth Opportunities:

• Continuous skill development and training opportunities.
• Merit-based promotions and career progression.
• Involvement in dynamic and innovative retail projects.

ASSUMPTION: Growth is supported by Macy's commitment to leadership development and innovative retail strategies.

🌍 Location & Work Environment

Office Type: Retail store environment, active and customer-focused.

Office Location(s): Plantation, Florida, a suburban locale offering shopping and service opportunities.

Geographic Context:

• Ample opportunities for community engagement.
• Integration into a bustling retail hub.
• Access to local amenities and services enhances work-life balance.

Work Schedule: Varied, including flexible shifts to cover peak shopping times.

ASSUMPTION: The location provides a supportive environment for retail operations, vital for customer-centric roles.

💼 Interview & Application Insights

Typical Process:

• Initial application through Macy’s website.
• Screening interview with HR or management.
• In-person interview focusing on situational sales skills and customer service.

Key Assessment Areas:

• Communication proficiency.
• Sales acumen and customer service abilities.
• Technological ease with retail systems.

Application Tips:

• Highlight experience in customer-facing roles.
• Demonstrate adaptability to changing retail environments.
• Showcase strong teamwork and collaborative efforts.

ATS Keywords: Retail sales, customer experience, product knowledge, digital sales tools, Macy’s.

ASSUMPTION: Macy's has a structured recruitment process with a focus on practical skills and experience related to retail and customer interaction.

🛠️ Tools & Technologies

• POS systems and client acquisition software.
• Digital and social media sales tools.
• Store technology including handheld devices and apps.

ASSUMPTION: Proficiency in modern retail technologies is crucial, given Macy's emphasis on digital and in-person sales integration.

👔 Cultural Fit Considerations

Company Values:

• Customer-focused service excellence.
• Emphasis on innovation and tradition.
• Community involvement and diversity.

Work Style:

• Personable and dynamic interaction style.
• Adaptability to seasonal and sales-driven demands.
• Collaborative teamwork and shared ownership of goals.

Self-Assessment Questions:

• Do I enjoy creating memorable customer moments?
• Am I comfortable with frequent technology use in sales?
• Am I adaptable to a vibrant retail environment?

ASSUMPTION: Alignment with Macy's cultural values and work style is crucial for success and satisfaction in this role.

⚠️ Potential Challenges

• Managing customer expectations during peak sales periods.
• Balancing in-store duties with digital engagement responsibilities.
• Adapting to continuous changes in fashion retail trends.
• Maintaining high energy levels through prolonged physical activity.

ASSUMPTION: Challenges are inherent to dynamic retail settings, requiring resilience and proactive customer engagement strategies.

📈 Similar Roles Comparison

• Macy's offers a unique blend of tradition and innovation compared to other retail roles.
• Focus on enterprise-wide selling niches Macy’s apart from smaller retail operations.
• Strong community and cultural engagement programs distinguish Macy's in lifestyle retailing.

ASSUMPTION: Comparing Macy's to other retailers, its cultural events and brand legacy provide a unique employment experience.

📝 Sample Projects

• Hosting seasonal retail events to boost sales.
• Campaign development for new product launches within the store.
• Collaborating on visual merchandising for holiday themes.

ASSUMPTION: Projects typically involve cross-functional teamwork and innovating within the framework of seasonal retail cycles.

❓ Key Questions to Ask During Interview

• How does Macy’s support continuous learning and growth for this role?
• Can you describe a typical workweek in this role?
• What digital tools are pivotal to the success of employees here?
• How does Macy’s incorporate feedback from its employees?
• What does success look like for this position?

ASSUMPTION: Insightful questions help gauge whether the cultural and role expectations align with the candidate’s career goals.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume that highlights customer service and retail experience.
• Ready examples of past successes in sales or customer support.
• Research Macy’s current initiatives and goals.
• Contact Macy's recruiting team for follow-ups post-interview.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.