Retail Customer Experience Associate, Westland - Full Time

📌 Core Information

🔹 Job Title: Retail Customer Experience Associate, Westland - Full Time

🔹 Company: Macy's Jobs

🔹 Location: Hialeah, Florida, United States

🔹 Job Type: On-site

🔹 Category: 🎧 Customer Experience (CX)

🔹 Date Posted: Sat Mar 29 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Prioritizing customer experience through sales and personalized service.
• Driving cross-category sales across multiple platforms to meet sales goals.
• Implementing the "Own Your Style" service model with efficiency and enthusiasm.
• Enhancing the shopping experience in all departments.

ASSUMPTION: Due to the emphasis on "cross-category selling" and "multiple platforms," the role likely requires adaptability and proficiency in different sales environments. The job involves direct customer interaction as well as virtual engagement, assuming familiarity with both in-store and online sales practices.

📋 Key Responsibilities

✅ Provide exceptional customer experience through in-store and virtual selling.

✅ Influence sales by recommending best products based on size, fit, and style.

✅ Engage with customers and build relationships using elevated outreach tools.

✅ Develop and maintain relationships with store leadership to enhance customer outcomes.

✅ Utilize POS systems and other technologies to assist customer transactions.

✅ Collaborate with teams and partners to develop and host engaging events.

✅ Maintain neat presentation of selling floor and handle new merchandise.

✅ Reconfigure store layout according to visual merchandising guidelines.

✅ Perform store opening and closing procedures.

✅ Foster an inclusive environment that strengthens community relationships.

ASSUMPTION: Responsibilities suggest a significant reliance on both independent and team-driven tasks, with a balance of day-to-day operational duties and customer-focused activities. The inclusion of virtual sales implies necessary tech skills.

🎯 Required Qualifications

Education: Not specified

Experience: At least 2 years of experience in selling or customer service preferred.

Required Skills:

• Product Knowledge
• Communication Skills
• Sales Ability

Preferred Skills:

• Technology Familiarity
• Interpersonal and Collaboration Skills

ASSUMPTION: The qualifications emphasize customer interaction and sales efficacy. The preference for technological skills suggests digital literacy, likely due to the virtual selling components.

💰 Compensation & Benefits

Salary Range: Not specified - typical for retail roles to offer competitive hourly wages with commission potential.

Benefits:

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off and holidays
• Merchandise discounts and performance incentives

Working Hours: Full-time (40 hours) with flexible availability including nights and weekends

ASSUMPTION: Compensation likely combines base pay with incentives for sales performance. Full package benefits and incentives indicate a focus on employee well-being and retention.

📌 Applicant Insights

🔍 Company Context

Industry: Retail, focusing on fashion, home, and exclusive brands.

Company Size: Over 10,001 employees - indicating established company infrastructure and support.

Founded: 1858 - Macy's has a long-standing history with cultural significance through events like the Thanksgiving Day Parade.

Company Description:

• The largest retail brand of Macy's Inc, offering quality fashion at competitive prices.
• Operates approximately 640 locations and a robust e-commerce platform.
• Engages in community building, with significant charitable contributions and volunteer service.

Company Specialties:

• Fashion Retail
• Exclusive Brand Offerings
• Community Engagement

Company Website: http://www.macysjobs.com

ASSUMPTION: Macy's appeal as a workplace is derived from its historical reputation and innovative culture, promoting job stability and vast growth opportunities.

📊 Role Analysis

Career Level: Intermediate level suitable for individuals with prior customer-facing experience.

Reporting Structure: Collaborates with store leadership and peers.

Work Arrangement: Predominantly on-site, engaging with customers directly.

Growth Opportunities:

• Potential for leadership development and career progression.
• Access to Macy's educational and training resources.
• Participation in Colleague Resource Groups promotes networking.

ASSUMPTION: The role includes opportunities for personal growth in sales and leadership, benefiting from the company's focus on continuous learning.

🌍 Location & Work Environment

Office Type: On-site retail environment with customer engagement focus.

Office Location(s): Westland Mall, Hialeah, Florida

Geographic Context:

• Hialeah is a vibrant city with a major presence in South Florida's retail landscape.
• The area offers a rich cultural diversity, attracting a varied customer base.
• Proximity to Miami and other urban centers enhances access to metropolitan amenities.

Work Schedule: Flexible hours with required weekend and holiday availability.

ASSUMPTION: The dynamic location requires employees to be adaptive and culturally aware, aligning with Macy's diverse market appeal.

💼 Interview & Application Insights

Typical Process:

• Application submission via Macy's careers portal.
• Initial HR screening for basic qualifications and fit.
• In-person or virtual interview with store management.

Key Assessment Areas:

• Customer service orientation
• Sales aptitude and product knowledge
• Technological proficiency and adaptability

Application Tips:

• Highlight relevant experience in customer-facing roles.
• Demonstrate familiarity with retail technologies and online selling techniques.
• Express enthusiasm for Macy's brand and cultural events.

ATS Keywords: Retail, Sales, Customer Service, Fashion, POS Systems

ASSUMPTION: The applicant process likely evaluates both technical skills and cultural fit through direct interaction scenarios during interviews.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Client acquisition software like My Client
• Digital platforms for virtual selling and engagement

ASSUMPTION: The role uses a range of technologies, including both customer-facing and operational tools, critical for handling dynamic retail environments.

👔 Cultural Fit Considerations

Company Values:

• Integrity and respect in all interactions
• Passion for retail and innovation
• Commitment to diversity and inclusion

Work Style:

• Customer-focused and service-oriented
• Collaborative and team-driven within a diverse environment
• Flexible and adaptive to changing retail trends and customer needs

Self-Assessment Questions:

• Am I comfortable working in a dynamic retail environment?
• Can I effectively communicate and build rapport with diverse customers?
• Do I thrive under performance-based incentives?

ASSUMPTION: Macy's places high importance on cultural alignment and values that emphasize customer commitment and community involvement.

⚠️ Potential Challenges

• High-paced environment requiring quick adaptation
• Balancing in-store and virtual selling tasks
• Meeting performance metrics and sales targets regularly
• Ensuring customer satisfaction across diverse platforms

ASSUMPTION: Challenges align with industry norms of sales goals and customer satisfaction in a high-contact role with digital components.

📈 Similar Roles Comparison

• Similar roles in competing retail companies may not offer as comprehensive benefits or brand recognition.
• Macy's positions often entail more diverse customer engagement due to holiday and event-based promotions.
• Growth opportunities within Macy's may be more structured due to company size and resources.

ASSUMPTION: Macy's provides a competitive edge through its cultural events and structured employee development programs.

📝 Sample Projects

• Organizing and executing a themed in-store event to drive sales.
• Developing personalized shopping recommendations through My Client.
• Participating in Macy's community volunteer initiatives.

ASSUMPTION: Sample projects indicate hands-on experience with community and customer engagement, reflecting the role's dynamic nature.

❓ Key Questions to Ask During Interview

• How does Macy's support career growth in the customer experience field?
• What tools and resources are available to help associates reach sales goals?
• Can you describe a successful customer experience initiative and its impact?
• How are performance-based incentives structured and evaluated?
• What are some community engagement opportunities available for employees?

ASSUMPTION: Key questions focus on understanding support structures, growth paths, and the company's broader impact on community and employee involvement.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume to highlight relevant customer service experience.
• Research Macy's events and culture to align your application appeal.
• Be ready to demonstrate adaptability and tech-savvy skills during interviews.
• Follow up with a thank-you note post-interview to express continued interest.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.