📌 Core Information
🔹 Job Title: 9-1-1 Emergency Communications Specialist
🔹 Company: Jefferson County Communications Center Authority (Jeffcom 911)
🔹 Location: Golden, Colorado
🔹 Job Type: Full-Time
🔹 Category: Public Safety
🔹 Date Posted: May 22, 2025
🔹 Experience Level: 2-5 years (Lateral applicants with 2+ years in public safety communications encouraged)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Handling 911, emergency, and non-emergency calls for multiple agencies in Jefferson County
- Dispatching appropriate emergency response units using a computer aided dispatch (CAD) system
- Providing pre-arrival instructions to callers using EMD and EFD protocols
- Maintaining accurate logs and records of communications
- Working in a fast-paced, high-pressure environment with a focus on customer service and public safety
ASSUMPTION: This role requires strong communication skills, multitasking, and the ability to remain calm under pressure. Previous experience in public safety communications is highly desirable.
📋 Key Responsibilities
✅ Receive and answer 911, emergency, and non-emergency calls for multiple police, fire, and other agencies in Jefferson County
✅ Demonstrate knowledge of Jeffcom’s rules, policies, and procedures
✅ Answer, evaluate, and prioritize incoming calls and digital requests for service using a CAD system, telephones, multi-channel radio, TDD, and supporting software applications
✅ Dispatch appropriate emergency response resources, track their status and location, transmit messages and information, and support requests from emergency responders
✅ Provide pre-arrival emergency police, medical, and fire instructions to callers using EMD and EFD protocols
✅ Maintain accurate and complete logs and records of communications
✅ Maintain positive and professional written and verbal communication skills at all times
✅ Complete job-related training and continuing education as assigned and required
✅ Work flexible hours, including days, evenings, nights, weekends, and holidays to maintain 24/7/365 coverage
✅ Mandatory overtime may be required
✅ Expected to engage in ongoing education and attend training to maintain and expand skills and knowledge
ASSUMPTION: This role requires the ability to multitask, prioritize, and adapt to constantly changing situations while maintaining a high degree of accuracy and professionalism.
🎯 Required Qualifications
Education: High school diploma or equivalent
Experience: 2+ years of experience in a public safety communications role (lateral applicants)
Required Skills:
- Strong communication skills, both written and verbal
- Ability to multitask and prioritize workloads
- Ability to remain calm and effective under pressure
- Ability to accurately type a minimum of 40 words per minute
- Ability to operate two-way multi-channel radio systems and CAD workstations
- Ability to memorize, retain, and accurately recall information and codes
- Ability to understand and execute complex verbal and written instructions, policies, and procedures
- Ability to obtain and maintain necessary certifications (EMD, CPR, EFD, NCIC/CCIC)
Preferred Skills:
- Previous experience in emergency communications or a related field
- Bilingual or multilingual proficiency
ASSUMPTION: Lateral applicants with relevant experience and certifications may be considered for a higher starting salary.
💰 Compensation & Benefits
Salary Range: $32.57 - $44.12 per hour (Lateral applicants may start at a higher rate)
Benefits:
- Medical, dental, and vision insurance
- Life insurance and supplemental life insurance options
- Retirement benefits
- Paid time off (PTO) and holiday time
- Short-term and long-term disability benefits
- Tuition assistance ($4,000/year)
- Employee assistance program
- Qualifying employer for Public Service Student Loan Forgiveness
- Wellness incentive
Working Hours: Flexible hours, including days, evenings, nights, weekends, and holidays. Mandatory overtime may be required.
ASSUMPTION: The salary range provided is based on the job posting. However, lateral applicants with relevant experience may be eligible for a higher starting salary and a $5,000 bonus upon completion of training.
📌 Applicant Insights
🔍 Company Context
Industry: Public Safety
Company Size: 51-200 employees
Founded: 2018
Company Description:
- Jeffcom 911 serves as a vital link between emergency services and the community in Jefferson County
- Works with local fire, police, and emergency medical service providers to dispatch appropriate emergency responders
- Provides support for public safety education
Company Specialties:
- Emergency responder communications
- 911 dispatch
- EMS, Firefighter, Law Enforcement, and Community Service
Company Website: http://www.jeffcom911.org
ASSUMPTION: Jeffcom 911 is a government agency focused on providing critical emergency communication services to the community.
📊 Role Analysis
Career Level: Mid-level (with potential for growth and advancement)
Reporting Structure: Reports directly to the Communications Manager
Work Arrangement: On-site, with flexible hours and mandatory overtime as needed
Growth Opportunities:
- Advancement to senior positions within the communications center
- Cross-training and development opportunities within the broader public safety field
- Potential for leadership roles in emergency management or related fields
ASSUMPTION: This role offers opportunities for career growth and development within the public safety sector.
🌍 Location & Work Environment
Office Type: On-site, with multiple locations serving Jefferson County
Office Location(s): 433 S Allison Pkwy, Lakewood, CO 80226, US
Geographic Context:
- Golden, Colorado, is located in the Denver metropolitan area
- The county covers approximately 770 square miles and has a population of around 550,000 residents
- Jefferson County is home to various industries, including healthcare, technology, and energy
Work Schedule: Flexible hours, including days, evenings, nights, weekends, and holidays. Mandatory overtime may be required.
ASSUMPTION: The work environment can be fast-paced and high-pressure, with a focus on maintaining calm and professionalism during emergencies.
💼 Interview & Application Insights
Typical Process:
- Online assessment (Criticall testing)
- In-person interview at Jeffcom 440 Indiana St, Golden, CO 80401 (June 10-13, 17-26)
- Psychological Dimensions (Suitability exam) - virtual
- Call-taking sit-along at Jeffcom 440 Indiana St, Golden, CO 80401
- Background checks and drug/vision/hearing exams
Key Assessment Areas:
- Communication skills and customer service
- Problem-solving and decision-making abilities
- Adaptability and resilience under pressure
- Knowledge of public safety communications and emergency response protocols
Application Tips:
- Tailor your resume to highlight relevant experience and skills for this role
- Prepare for behavioral interview questions focusing on problem-solving, teamwork, and customer service
- Research Jeffcom 911 and the local public safety landscape to demonstrate your familiarity with the organization and its mission
ATS Keywords: 911, emergency communications, dispatch, public safety, customer service, multitasking, EMD, EFD, NCIC, CCIC, CAD, radio operation
ASSUMPTION: The application process for this role is competitive and thorough, with a focus on assessing candidates' skills and fit for the position.
🛠️ Tools & Technologies
- Computer aided dispatch (CAD) system
- Multi-channel radio systems
- Telephone and TDD systems
- Supporting software applications and systems
ASSUMPTION: Familiarity with relevant tools and technologies is essential for success in this role.
👔 Cultural Fit Considerations
Company Values:
- Professionalism
- Teamwork
- Adaptability
- Customer focus
- Integrity
Work Style:
- Fast-paced and high-pressure environment
- Collaborative and team-oriented
- Focus on customer service and public safety
- Flexible scheduling and on-call requirements
Self-Assessment Questions:
- Do you thrive in high-pressure, multitasking environments?
- Are you able to maintain a calm and professional demeanor under stress?
- Do you have strong communication skills and the ability to work effectively with diverse teams?
ASSUMPTION: Successful candidates will demonstrate a strong fit with Jeffcom 911's values and work style, with a focus on professionalism, teamwork, and adaptability.
⚠️ Potential Challenges
- High-pressure, fast-paced work environment
- Irregular scheduling and on-call requirements
- Exposure to sensitive and distressing information
- Potential for mandatory overtime
ASSUMPTION: Candidates should be prepared to work flexible hours and handle the emotional demands of the role.
📈 Similar Roles Comparison
- Compared to other emergency communications specialist roles, this position may offer a higher salary range for lateral applicants with relevant experience
- Jeffcom 911 is a government agency, which may offer different benefits and job security compared to private-sector employers
- Career progression may be slower in a government agency compared to private-sector organizations
ASSUMPTION: Candidates should consider the unique aspects of working for a government agency and weigh the pros and cons of this career path.
📝 Sample Projects
- Handling a high-volume emergency event, such as a wildfire or multi-vehicle collision
- Implementing new protocols or technologies to improve emergency response times
- Participating in community outreach and education initiatives to enhance public safety awareness
ASSUMPTION: Sample projects may vary depending on the specific needs and priorities of Jeffcom 911 and the local public safety landscape.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of this role, and how can I best prepare for them?
- How does Jeffcom 911 support the professional development and growth of its employees?
- What opportunities are there for cross-training and collaboration with other public safety agencies?
- How does Jeffcom 911 ensure the well-being and resilience of its employees in this high-pressure role?
- What are the most important qualities and skills for success in this role, according to the hiring manager?
ASSUMPTION: Asking thoughtful and insightful questions demonstrates your interest in the role and commitment to success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the provided link
- Tailor your resume to highlight relevant experience and skills for this role
- Prepare a cover letter addressing your qualifications and fit for the position
- If applicable, prepare examples or a portfolio demonstrating your relevant skills and experience
- Follow up with the hiring manager one week after submitting your application to inquire about the status of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
