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9-1-1 Emergency Communications Specialist

Jefferson County Communications Center Authority
Full-time
On-site
Golden, Colorado, United States
πŸ“£ Marketing Communications (MarCom)

πŸ“Œ Core Information

πŸ”Ή Job Title: 9-1-1 Emergency Communications Specialist

πŸ”Ή Company: Jefferson County Communications Center Authority (Jeffcom 911)

πŸ”Ή Location: Golden, Colorado

πŸ”Ή Job Type: Full-Time

πŸ”Ή Category: Public Safety

πŸ”Ή Date Posted: May 22, 2025

πŸ”Ή Experience Level: 2-5 years (Lateral applicants with 2+ years in public safety communications encouraged)

πŸ”Ή Remote Status: On-site

πŸš€ Job Overview

Key aspects of this role include:

  • Handling 911, emergency, and non-emergency calls for multiple agencies in Jefferson County
  • Dispatching appropriate emergency response units using a computer aided dispatch (CAD) system
  • Providing pre-arrival instructions to callers using EMD and EFD protocols
  • Maintaining accurate logs and records of communications
  • Working in a fast-paced, high-pressure environment with a focus on customer service and public safety

ASSUMPTION: This role requires strong communication skills, multitasking, and the ability to remain calm under pressure. Previous experience in public safety communications is highly desirable.

πŸ“‹ Key Responsibilities

βœ… Receive and answer 911, emergency, and non-emergency calls for multiple police, fire, and other agencies in Jefferson County

βœ… Demonstrate knowledge of Jeffcom’s rules, policies, and procedures

βœ… Answer, evaluate, and prioritize incoming calls and digital requests for service using a CAD system, telephones, multi-channel radio, TDD, and supporting software applications

βœ… Dispatch appropriate emergency response resources, track their status and location, transmit messages and information, and support requests from emergency responders

βœ… Provide pre-arrival emergency police, medical, and fire instructions to callers using EMD and EFD protocols

βœ… Maintain accurate and complete logs and records of communications

βœ… Maintain positive and professional written and verbal communication skills at all times

βœ… Complete job-related training and continuing education as assigned and required

βœ… Work flexible hours, including days, evenings, nights, weekends, and holidays to maintain 24/7/365 coverage

βœ… Mandatory overtime may be required

βœ… Expected to engage in ongoing education and attend training to maintain and expand skills and knowledge

ASSUMPTION: This role requires the ability to multitask, prioritize, and adapt to constantly changing situations while maintaining a high degree of accuracy and professionalism.

🎯 Required Qualifications

Education: High school diploma or equivalent

Experience: 2+ years of experience in a public safety communications role (lateral applicants)

Required Skills:

  • Strong communication skills, both written and verbal
  • Ability to multitask and prioritize workloads
  • Ability to remain calm and effective under pressure
  • Ability to accurately type a minimum of 40 words per minute
  • Ability to operate two-way multi-channel radio systems and CAD workstations
  • Ability to memorize, retain, and accurately recall information and codes
  • Ability to understand and execute complex verbal and written instructions, policies, and procedures
  • Ability to obtain and maintain necessary certifications (EMD, CPR, EFD, NCIC/CCIC)

Preferred Skills:

  • Previous experience in emergency communications or a related field
  • Bilingual or multilingual proficiency

ASSUMPTION: Lateral applicants with relevant experience and certifications may be considered for a higher starting salary.

πŸ’° Compensation & Benefits

Salary Range: $32.57 - $44.12 per hour (Lateral applicants may start at a higher rate)

Benefits:

  • Medical, dental, and vision insurance
  • Life insurance and supplemental life insurance options
  • Retirement benefits
  • Paid time off (PTO) and holiday time
  • Short-term and long-term disability benefits
  • Tuition assistance ($4,000/year)
  • Employee assistance program
  • Qualifying employer for Public Service Student Loan Forgiveness
  • Wellness incentive

Working Hours: Flexible hours, including days, evenings, nights, weekends, and holidays. Mandatory overtime may be required.

ASSUMPTION: The salary range provided is based on the job posting. However, lateral applicants with relevant experience may be eligible for a higher starting salary and a $5,000 bonus upon completion of training.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Public Safety

Company Size: 51-200 employees

Founded: 2018

Company Description:

  • Jeffcom 911 serves as a vital link between emergency services and the community in Jefferson County
  • Works with local fire, police, and emergency medical service providers to dispatch appropriate emergency responders
  • Provides support for public safety education

Company Specialties:

  • Emergency responder communications
  • 911 dispatch
  • EMS, Firefighter, Law Enforcement, and Community Service

Company Website: http://www.jeffcom911.org

ASSUMPTION: Jeffcom 911 is a government agency focused on providing critical emergency communication services to the community.

πŸ“Š Role Analysis

Career Level: Mid-level (with potential for growth and advancement)

Reporting Structure: Reports directly to the Communications Manager

Work Arrangement: On-site, with flexible hours and mandatory overtime as needed

Growth Opportunities:

  • Advancement to senior positions within the communications center
  • Cross-training and development opportunities within the broader public safety field
  • Potential for leadership roles in emergency management or related fields

ASSUMPTION: This role offers opportunities for career growth and development within the public safety sector.

🌍 Location & Work Environment

Office Type: On-site, with multiple locations serving Jefferson County

Office Location(s): 433 S Allison Pkwy, Lakewood, CO 80226, US

Geographic Context:

  • Golden, Colorado, is located in the Denver metropolitan area
  • The county covers approximately 770 square miles and has a population of around 550,000 residents
  • Jefferson County is home to various industries, including healthcare, technology, and energy

Work Schedule: Flexible hours, including days, evenings, nights, weekends, and holidays. Mandatory overtime may be required.

ASSUMPTION: The work environment can be fast-paced and high-pressure, with a focus on maintaining calm and professionalism during emergencies.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online assessment (Criticall testing)
  • In-person interview at Jeffcom 440 Indiana St, Golden, CO 80401 (June 10-13, 17-26)
  • Psychological Dimensions (Suitability exam) - virtual
  • Call-taking sit-along at Jeffcom 440 Indiana St, Golden, CO 80401
  • Background checks and drug/vision/hearing exams

Key Assessment Areas:

  • Communication skills and customer service
  • Problem-solving and decision-making abilities
  • Adaptability and resilience under pressure
  • Knowledge of public safety communications and emergency response protocols

Application Tips:

  • Tailor your resume to highlight relevant experience and skills for this role
  • Prepare for behavioral interview questions focusing on problem-solving, teamwork, and customer service
  • Research Jeffcom 911 and the local public safety landscape to demonstrate your familiarity with the organization and its mission

ATS Keywords: 911, emergency communications, dispatch, public safety, customer service, multitasking, EMD, EFD, NCIC, CCIC, CAD, radio operation

ASSUMPTION: The application process for this role is competitive and thorough, with a focus on assessing candidates' skills and fit for the position.

πŸ› οΈ Tools & Technologies

  • Computer aided dispatch (CAD) system
  • Multi-channel radio systems
  • Telephone and TDD systems
  • Supporting software applications and systems

ASSUMPTION: Familiarity with relevant tools and technologies is essential for success in this role.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Professionalism
  • Teamwork
  • Adaptability
  • Customer focus
  • Integrity

Work Style:

  • Fast-paced and high-pressure environment
  • Collaborative and team-oriented
  • Focus on customer service and public safety
  • Flexible scheduling and on-call requirements

Self-Assessment Questions:

  • Do you thrive in high-pressure, multitasking environments?
  • Are you able to maintain a calm and professional demeanor under stress?
  • Do you have strong communication skills and the ability to work effectively with diverse teams?

ASSUMPTION: Successful candidates will demonstrate a strong fit with Jeffcom 911's values and work style, with a focus on professionalism, teamwork, and adaptability.

⚠️ Potential Challenges

  • High-pressure, fast-paced work environment
  • Irregular scheduling and on-call requirements
  • Exposure to sensitive and distressing information
  • Potential for mandatory overtime

ASSUMPTION: Candidates should be prepared to work flexible hours and handle the emotional demands of the role.

πŸ“ˆ Similar Roles Comparison

  • Compared to other emergency communications specialist roles, this position may offer a higher salary range for lateral applicants with relevant experience
  • Jeffcom 911 is a government agency, which may offer different benefits and job security compared to private-sector employers
  • Career progression may be slower in a government agency compared to private-sector organizations

ASSUMPTION: Candidates should consider the unique aspects of working for a government agency and weigh the pros and cons of this career path.

πŸ“ Sample Projects

  • Handling a high-volume emergency event, such as a wildfire or multi-vehicle collision
  • Implementing new protocols or technologies to improve emergency response times
  • Participating in community outreach and education initiatives to enhance public safety awareness

ASSUMPTION: Sample projects may vary depending on the specific needs and priorities of Jeffcom 911 and the local public safety landscape.

❓ Key Questions to Ask During Interview

  • What are the most challenging aspects of this role, and how can I best prepare for them?
  • How does Jeffcom 911 support the professional development and growth of its employees?
  • What opportunities are there for cross-training and collaboration with other public safety agencies?
  • How does Jeffcom 911 ensure the well-being and resilience of its employees in this high-pressure role?
  • What are the most important qualities and skills for success in this role, according to the hiring manager?

ASSUMPTION: Asking thoughtful and insightful questions demonstrates your interest in the role and commitment to success.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through the provided link
  • Tailor your resume to highlight relevant experience and skills for this role
  • Prepare a cover letter addressing your qualifications and fit for the position
  • If applicable, prepare examples or a portfolio demonstrating your relevant skills and experience
  • Follow up with the hiring manager one week after submitting your application to inquire about the status of your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.