Account Director, Client Experience

📌 Core Information

🔹 Job Title: Account Director, Client Experience

🔹 Company: Power Digital

🔹 Location: Remote - Argentina, Brazil, Colombia, Mexico

🔹 Job Type: Contract

🔹 Category: Marketing

🔹 Date Posted: April 28, 2025

🔹 Experience Level: 10+ years

🔹 Remote Status: Remote OK

🚀 Job Overview

Key aspects of this role include:

• Guiding clients on marketing tactics to drive business outcomes
• Leading cross-functional account teams to optimize efforts
• Establishing strong relationships with clients and key decision-makers
• Leveraging data-driven insights to inform marketing strategies
• Spearheading service expansions and managing media

ASSUMPTION: This role requires a high level of strategic thinking, leadership, and client management skills. Proficiency in spoken and written English at an advanced level is required.

📋 Key Responsibilities

✅ Establish and maintain strong relationships with client key decision-makers through monthly one-on-one check-ins

✅ Lead cross-functional account teams with a comprehensive strategy across paid, owned, and earned channels to meet or exceed client business objectives

✅ Leverage data and analytics to identify strategic opportunities and translate learnings into clear and concise reporting with actionable next steps

✅ Use overlapping datasets to find the truth and make better marketing decisions, prioritizing business metrics to guide strategy and budgets

✅ Lead by example and practice servant leadership, delivering timely, specific feedback to team members to up-level business acumen and connect marketing objectives to business objectives

✅ Lead the contract renewal strategy, presentation, and proposal development alongside the Account Manager to extend client partnerships

✅ Work with the Account Manager and internal account team to identify additional strategies to improve performance and expand client partnerships

✅ Employ AI technologies to enhance and optimize business processes and utilize Power Digital's Nova ecosystem as it relates to the role

ASSUMPTION: This role involves a high degree of client interaction, team leadership, and data-driven decision-making.

🎯 Required Qualifications

Education: Bachelor's Degree in Marketing, Communication, or a related discipline

Experience: 8+ years of cross-channel digital marketing experience, including strategic planning, consumer insights, digital integration, and client services, ideally in a digital or media agency

Required Skills:

• Proven track record of delivering high customer satisfaction scores through NPS or similar retention metrics
• Extensive CRM or Marketing Operations platform experience (e.g., Salesforce, Shopify, Hubspot)
• Experience speaking to business-level metrics such as LTV:CAC, MER, etc.
• Campaign leadership skills for end-to-end campaign development in a multi-channel environment
• Ability to quickly build rapport and develop relationships with executive-level points of contact
• Desire to work in a role that functions as both a marketing consultant and a business consultant for clients
• Highly dependable individual who thrives in a fast-paced environment and is a self-starter; emanates high energy and a positive attitude
• Entrepreneurial spirit with a passion for problem-solving, continued learning, and personal growth

Preferred Skills:

• Experience working with clients in the B2B, Lead Generation, eCommerce, Omni-Channel, or Fashion space

ASSUMPTION: Given the role's requirements, candidates should have a strong background in digital marketing, client services, and data analysis, with a proven track record of driving client success.

💰 Compensation & Benefits

Salary Range: Salary information not provided. Industry standard for a senior Account Director role in digital marketing ranges from $120,000 to $180,000 per year, depending on experience and location.

Benefits:

• Not specified. Typical benefits for contract roles may include health insurance, retirement plans, and paid time off.

Working Hours: Full-time (40 hours per week).

ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles. Actual compensation may vary based on experience and performance.

📌 Applicant Insights

🔍 Company Context

Industry: Power Digital is a leading, privately held growth marketing firm helping brands ignite revenue and brand recognition. They specialize in various marketing services, including SEO, Paid Media, Social Media Marketing, Programmatic + CTV, Public Relations, Influencer Marketing, Email + SMS, Conversion Rate Optimization, Retail Marketing, and Creative services.

Company Size: Power Digital has 501-1,000 employees, providing a mid-sized company environment with opportunities for growth and collaboration.

Founded: Power Digital was founded in 2012 and is headquartered in San Diego, CA, with additional offices in New York, NY, and Arlington, VA.

Company Description:

• Power Digital is a growth marketing firm fueled by technology and driven by a talented team of consultative marketers, creatives, analysts, and technologists.
• The company takes the guesswork out of marketing, making the most of clients' investments to drive revenue growth and brand lift.
• Power Digital's proprietary technology, nova, analyzes a company's digital ecosystem using multiple first-party data sources to build informed and custom marketing plans.

Company Specialties:

• Search Engine Optimization (SEO)
• Pay Per Click (PPC)
• Branding and Creative Services
• Social Media
• Web Design and Development
• Mobile Development and Mobile Marketing
• Display Advertising
• Content Marketing
• Conversion Rate Optimization (CRO)
• Public Relations
• Brand Strategy
• Partnerships
• Link Building
• Amazon Marketing
• B2B
• eCommerce
• Influencer
• PR
• Retail Marketing
• TikTok
• Integrated Marketing
• and Affiliate

Company Website: http://www.powerdigitalmarketing.com

ASSUMPTION: Power Digital's focus on data-driven marketing and proprietary technology sets it apart in the industry. Their mid-sized company structure offers opportunities for growth and collaboration.

📊 Role Analysis

Career Level: Senior

Reporting Structure: The Account Director will lead cross-functional account teams and work closely with Account Managers to optimize efforts and provide strategic guidance.

Work Arrangement: This is a remote, contract position with a flexible work schedule.

Growth Opportunities:

• Potential to expand client partnerships and service offerings
• Opportunities to develop leadership and management skills
• Chance to work with a diverse range of clients across various industries

ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to expand client partnerships, develop leadership skills, and work with a diverse range of clients.

🌍 Location & Work Environment

Office Type: Remote

Office Location(s): Argentina, Brazil, Colombia, Mexico

Geographic Context:

• Argentina: Known for its vibrant culture, rich history, and diverse landscapes
• Brazil: The largest country in South America, with a diverse economy and rich cultural heritage
• Colombia: Known for its coffee production, vibrant culture, and diverse ecosystems
• Mexico: The most populous country in North America, with a diverse economy and rich cultural heritage

Work Schedule: Flexible, with a focus on results and performance

ASSUMPTION: The remote work arrangement allows for flexibility and work-life balance, while the diverse geographic locations offer unique cultural experiences and time zone advantages.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the HR department
• Technical assessment or case study
• Final interview with the hiring manager and/or team members

Key Assessment Areas:

• Strategic thinking and problem-solving skills
• Client management and communication skills
• Data analysis and interpretation skills
• Leadership and team management skills

Application Tips:

• Tailor your resume and cover letter to highlight relevant skills and experiences for this role
• Demonstrate your proficiency in spoken and written English through your application materials
• Prepare for behavioral and situational interview questions that focus on your client management, leadership, and problem-solving skills

ATS Keywords: Digital Marketing, Client Services, Data Analysis, Marketing Strategy, Team Leadership, CRM Platforms, Campaign Management, Cross-Channel Planning, Business Metrics, Performance Optimization, Client Retention, Service Expansion, Communication, Problem Solving, Entrepreneurial Spirit, Servant Leadership

ASSUMPTION: The interview process will focus on assessing the candidate's strategic thinking, client management, data analysis, leadership, and problem-solving skills, as well as their cultural fit with the company.

🛠️ Tools & Technologies

• CRM or Marketing Operations platforms (e.g., Salesforce, Shopify, Hubspot)
• Data analysis and visualization tools (e.g., Google Analytics, Tableau)
• Project management tools (e.g., Asana, Trello)
• Communication and collaboration tools (e.g., Slack, Microsoft Teams)

ASSUMPTION: The required tools and technologies for this role include CRM or Marketing Operations platforms, data analysis and visualization tools, project management tools, and communication and collaboration tools.

👔 Cultural Fit Considerations

Company Values:

• Data-driven decision-making
• Collaboration and teamwork
• Continuous learning and improvement
• Client-centric focus
• Integrity and transparency

Work Style:

• Fast-paced and dynamic
• Results-driven and performance-focused
• Collaborative and team-oriented
• Adaptable and flexible

Self-Assessment Questions:

• How do you stay organized and manage your time effectively in a fast-paced, remote work environment?
• Can you provide an example of a time when you had to pivot your marketing strategy due to changing client needs or market conditions?
• How do you approach building and maintaining strong relationships with clients, especially when working remotely?

ASSUMPTION: Power Digital values data-driven decision-making, collaboration, continuous learning, client-centricity, integrity, and transparency. Candidates should be adaptable, results-driven, and comfortable working in a fast-paced, remote environment.

⚠️ Potential Challenges

• Managing multiple client relationships and projects simultaneously
• Balancing strategic thinking and tactical execution
• Working effectively in a remote, distributed team environment
• Keeping up with industry trends and best practices in digital marketing

ASSUMPTION: This role presents unique challenges, such as managing multiple client relationships, balancing strategic thinking and tactical execution, working effectively in a remote environment, and staying current with industry trends.

📈 Similar Roles Comparison

• Compared to other Account Director roles, this position places a greater emphasis on data-driven decision-making and strategic thinking
• Power Digital's focus on proprietary technology and custom marketing plans sets it apart from other growth marketing firms
• This role offers more opportunities for growth and collaboration in a mid-sized company environment

ASSUMPTION: This role offers unique opportunities for growth and collaboration in a mid-sized company environment, with a focus on data-driven decision-making and proprietary technology.

📝 Sample Projects

• Developing a comprehensive marketing strategy for a B2B client, including paid, owned, and earned channels
• Optimizing a client's eCommerce website and marketing funnel to improve conversion rates and drive revenue growth
• Expanding a client's marketing services to include new channels and tactics, such as influencer marketing or TikTok advertising

ASSUMPTION: These sample projects demonstrate the range of responsibilities and opportunities for growth in this role, from strategic planning to tactical execution.

❓ Key Questions to Ask During Interview

• How does Power Digital support the professional development and growth of its employees?
• Can you describe the team structure and dynamics for this role?
• How does Power Digital approach client retention and expansion strategies?
• What are the most important priorities for this role in the first 90 days?
• How does Power Digital foster a culture of collaboration and innovation?

ASSUMPTION: These key questions help candidates better understand the company culture, team dynamics, and priorities for this role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight relevant skills and experiences for this role
• Prepare for behavioral and situational interview questions that focus on your client management, leadership, and problem-solving skills
• Follow up with the hiring manager or HR department one week after submitting your application to express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.