Account Director, StoryCorps Studios and Brand Partnerships

📌 Core Information 🔹 Job Title: Account Director, StoryCorps Studios and Brand Partnerships 🔹 Company: StoryCorps 🔹 Location: Brooklyn, New York, United States 🔹 Job Type: Full-Time, Exempt 🔹 Category: Media Production 🔹 Date Posted: May 9, 2025 🔹 Experience Level: 10+ years 🔹 Remote Status: Remote or Brooklyn, NY 🔹 Salary Range: $110,000 - $125,000 per year 🚀 Job Overview 🚀 Key aspects of this role include: - Overseeing partnership deliverables for StoryCorps Studios and Brand Partnerships department - Leading a team of two Account Managers and managing high-visibility partnerships - Ensuring seamless execution of projects, client satisfaction, and retention - Collaborating cross-functionally with various teams to fulfill partnership and sponsor deliverables 🚀 Assumption: This role requires a proactive leader with expertise in client management, strategic execution, and project management. The ideal candidate is skilled in managing executive-level stakeholders, cross-functional project management, delivering exceptional client experiences, and optimizing processes to drive revenue and impact and ensure long-term client retainment and renewals. 📋 Key Responsibilities 📋 Client & Account Management (70%) - Serve as the primary point of contact for a portfolio of key clients, ensuring seamless execution of StoryCorps Studios and sponsorship engagements. - Oversee the end-to-end execution of recording and production projects, ensuring they meet client goals and timelines. - Ensure strong client retention and satisfaction, identifying opportunities for growth and renewal. - Work cross-functionally with Marketing, Production, Programs, Business Development, and other teams to ensure the successful execution of projects. - Manage and track client deliverables, contracts, and invoicing, collaborating with Legal and Finance as needed. - Use CRM (Salesforce) and project management tools (Asana) to monitor client relationships and deliverables. - Lead campaign wrap reports and case studies with relevant stakeholders (e.g., Marketing & Communications, Digital, etc.). 📋 Team Leadership & Oversight (30%) - Optimize account management workflows, ensuring alignment with programs, business development, and production teams. - Provide guidance on best practices for partner engagement and relationship management. - Work collaboratively with function leads to fulfill partnership and sponsor deliverables. 📌 Assumption: This role requires strong leadership, mentoring, and team-building skills to ensure the Account Managers deliver high-quality client service and meet project objectives. 🎯 Required Qualifications 🎯 Education: Bachelor's degree in a relevant field or equivalent experience. 🎯 Experience: - 8+ years of experience in account management, client services, business development, and/or sponsorship. - 5+ years of proven success in managing complex, high-value client relationships. - 2+ years of experience supervising and developing a team. - Strong ability to navigate client expectations, manage deliverables, and troubleshoot issues. - Exceptional communication and negotiation skills, with the ability to present to senior executives and senior-level clients. - Highly organized with strong project management experience. - Experience with contract negotiations and financial tracking. - Background in sponsorships, partnerships, and/or corporate philanthropy. 🎯 Preferred Qualifications 🎯 Experience: - Experience in media, nonprofit, and/or creative storytelling services. - Proficiency in Salesforce, Asana, or similar CRM and project management tools. 💰 Compensation & Benefits 💰 Salary Range: $110,000 - $125,000 per year 💰 Benefits: - Health, dental, and vision insurance - Retirement plan with company match - Generous paid time off - Flexible work arrangements - Professional development opportunities - And more, as listed on the [StoryCorps careers page](http://www.storycorps.org/careers) 💰 Assumption: The salary range provided is an estimate based on industry standards for similar roles, experience levels, and locations. The actual salary may vary based on the candidate's qualifications and the company's internal compensation structure. 📌 Applicant Insights 🔍 Company Context 🔍 Industry: Media Production 🔍 Company Size: 51-200 employees 🔍 Founded: 2003 🔍 Company Description: StoryCorps' mission is to help us believe in each other by illuminating the humanity and possibility in us all—one story at a time. Since 2003, more than 600,000 people, in all 50 states, have recorded StoryCorps interviews about their lives. The organization preserves and archives their recordings at the American Folklife Center at the Library of Congress, the largest single collection of human voices ever gathered, and shares select stories with the public through StoryCorps’ podcast, NPR broadcasts, animated shorts, digital platforms, and best-selling books. These powerful human stories reflect the vast range of American experiences, engender empathy and connection, and remind us how much more we have in common than what divides us. StoryCorps is especially committed to capturing and amplifying voices least heard in the media. 🔍 Company Specialties: - recording - archiving - interviewing - audio production - animations - and community outreach & engagement 🔍 Company Website: StoryCorps 📊 Role Analysis 📊 Career Level: Mid-career to senior-level role, offering opportunities for growth and leadership within the organization. 📊 Reporting Structure: Reports directly to the Director of Business Development, with potential for cross-functional collaboration with various teams. 📊 Work Arrangement: This role offers a hybrid work arrangement, with the option to work remotely or from the Brooklyn, NY office. 📊 Growth Opportunities: - Potential to lead and grow the Account Management team. - Opportunities to expand the portfolio of partnerships and sponsorships. - Possibility to take on additional responsibilities based on the organization's growth and evolution. 📊 Assumption: This role offers a unique opportunity to work at the intersection of media, storytelling, and client management, with a focus on driving revenue and impact for a mission-driven organization. 🌍 Location & Work Environment 🌍 Office Type: Hybrid (remote and on-site options available) 🌍 Office Location(s): 80 Hanson Pl, Brooklyn, NY 11217, US 🌍 Geographic Context: - Brooklyn, NY, is known for its vibrant arts and cultural scene, diverse neighborhoods, and historic architecture. - The office is located in the Williamsburg neighborhood, offering easy access to public transportation, restaurants, and shopping. 🌍 Work Schedule: Flexible, with a focus on results and deadlines rather than strict hours. 🌍 Assumption: StoryCorps offers a flexible work environment that prioritizes work-life balance and employee well-being. 💼 Interview & Application Insights 💼 Typical Process: 1. Online application review 2. Phone or video screen with the Hiring Manager 3. In-depth behavioral interview with the Hiring Manager and a team member 4. Final interview with the Director of Business Development and other key stakeholders 💼 Key Assessment Areas: - Problem-solving skills and ability to manage complex projects - Client management and communication skills - Leadership and team-building abilities - Strategic thinking and execution 💼 Application Tips: - Tailor your resume and cover letter to highlight relevant skills and experiences for this role. - Prepare for behavioral interview questions by reflecting on your past experiences and accomplishments. - Research StoryCorps' mission, values, and recent projects to demonstrate your understanding of the organization. 💼 ATS Keywords: Account Management, Client Services, Business Development, Sponsorship, Project Management, Team Leadership, Communication, Negotiation, Organizational Skills, Contract Negotiation, Financial Tracking, Stakeholder Management, Cross-Functional Collaboration, CRM, Process Optimization, Client Retention 💼 Assumption: The interview process may include case studies, scenario-based questions, and role-play exercises to assess your skills and fit for the role. 🛠️ Tools & Technologies 🛠️ Tools/Technologies: - CRM: Salesforce - Project Management: Asana - Microsoft Office Suite (Word, Excel, PowerPoint) - Google Workspace (Gmail, Google Drive, Google Docs) - Slack or similar team communication platforms 🛠️ Assumption: Proficiency in the listed tools and technologies is preferred, but training will be provided as needed. 👔 Cultural Fit Considerations 👔 Company Values: - Storytelling: We believe in the power of stories to connect us and drive change. - Empathy: We strive to understand and appreciate the diverse experiences and perspectives of our colleagues, clients, and community members. - Collaboration: We work together, across teams and departments, to achieve our shared goals. - Innovation: We embrace creativity and continuous learning to improve our work and impact. - Integrity: We act with honesty, transparency, and accountability in all our interactions. 👔 Work Style: - Collaborative and team-oriented, with a focus on open communication and active listening. - Results-driven, with a strong commitment to meeting deadlines and exceeding expectations. - Adaptable and resilient, with a willingness to learn and grow in a dynamic work environment. 👔 Self-Assessment Questions: - How do your personal values align with StoryCorps' mission and values? - How have you demonstrated empathy and collaboration in past work environments? - How do you approach problem-solving and decision-making in complex, high-pressure situations? 👔 Assumption: StoryCorps values diversity, equity, and inclusion, and actively seeks candidates who share these commitments. ⚠️ Potential Challenges ⚠️ Challenges specific to this role: - Managing multiple high-visibility partnerships and ensuring their successful execution. - Balancing the demands of client management, team leadership, and cross-functional collaboration. - Navigating a dynamic work environment with evolving priorities and deadlines. ⚠️ Challenges specific to StoryCorps: - Working with a diverse range of clients, each with unique needs and expectations. - Balancing the organization's mission-driven focus with revenue-generating objectives. - Maintaining a strong work-life balance while managing a demanding workload. ⚠️ Challenges specific to the location: - Commute and parking considerations in a densely populated urban area. - Balancing work and personal life in a vibrant, fast-paced city environment. ⚠️ Assumption: StoryCorps offers resources and support to help employees overcome these challenges and succeed in their roles. 📈 Similar Roles Comparison 📈 How this role differs from related positions: - Focus on managing high-visibility partnerships and sponsorships, rather than day-to-day account management tasks. - Requires a higher level of strategic thinking, leadership, and cross-functional collaboration. - Offers opportunities to work with a diverse range of clients and industries. 📈 Industry-specific context: - The media and production industry is dynamic and fast-paced, with a strong emphasis on innovation and adaptability. - StoryCorps' unique mission and focus on storytelling set it apart from other organizations in the industry. 📈 Career path comparison: - This role offers a clear path to leadership and management positions within the organization. - With experience and demonstrated success, candidates may progress to director or vice president-level roles. 📈 Assumption: This role provides a unique opportunity to grow and develop within a mission-driven organization, with a focus on driving revenue and impact through strategic partnerships and sponsorships. 📝 Sample Projects 📝 Project examples specific to this role: - Developing and executing a comprehensive partnership strategy for a major corporate sponsor. - Managing the end-to-end production process for a high-profile storytelling campaign. - Negotiating and closing a complex, multi-year sponsorship agreement with a Fortune 500 company. 📝 Project examples specific to the industry: - Producing a podcast series featuring interviews with influential figures in the media and entertainment industry. - Developing and implementing a social media strategy to amplify the reach of StoryCorps' animated shorts. - Collaborating with a major streaming platform to distribute StoryCorps' content to a global audience. 📝 Assumption: These project examples illustrate the diverse range of responsibilities and initiatives that the Account Director may oversee in this role. 💡 Key Questions to Ask During Interview 💡 Questions specific to role responsibilities: - How do you approach managing multiple high-visibility partnerships simultaneously? - Can you describe a time when you had to negotiate a complex contract or agreement? - How do you ensure strong client retention and satisfaction in a dynamic work environment? 💡 Questions specific to team leadership: - How do you provide guidance and support to team members to help them grow and develop? - Can you describe a time when you had to manage a team through a significant organizational change or challenge? - How do you foster a collaborative and inclusive team culture? 💡 Questions specific to company culture: - How does StoryCorps' mission and values influence day-to-day operations and decision-making? - Can you describe a time when you demonstrated empathy and collaboration in a work environment? - How do you balance the organization's mission-driven focus with revenue-generating objectives? 💡 Assumption: These interview questions are designed to assess your skills, experiences, and cultural fit for the role and organization. 📝 Next Steps for Applicants 📝 To apply for this position: - Submit your application through this [link](https://storycorps.applytojob.com/apply/5HQNp4k1MG/Account-Director-StoryCorps-Studios-And-Brand-Partnerships). - Tailor your resume and cover letter to highlight relevant skills and experiences for this role. - Prepare for the interview process by researching StoryCorps' mission, values, and recent projects. 📝 Concrete preparation steps: - Review the job description and ensure you understand the required and preferred qualifications. - Prepare for behavioral interview questions by reflecting on your past experiences and accomplishments. - Research the company and industry to demonstrate your understanding of the organization and its goals. 📝 Follow-up recommendation with timeline: - After submitting your application, follow up with the Hiring Manager or HR representative within one week to confirm receipt and inquire about next steps in the interview process. - If you are invited for an interview, follow up with the Hiring Manager or HR representative within 24 hours to confirm your availability and any scheduling requirements. 📝 Disclaimer: This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions. ⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.