Key aspects of this role include:
- Driving incremental revenue and growth across client accounts
- Collaborating with cross-functional teams to optimize processes and identify growth opportunities
- Automating and streamlining workflows to improve efficiency
- Influencing and enhancing the CS playbook for revenue growth
- Working closely with Sales, Marketing, and Operations for seamless execution
*ASSUMPTION: This role requires a proactive, data-driven mindset with a strong focus on collaboration and process improvement.*
📋 Key Responsibilities
- Track Incremental Growth: Regularly produce reports and track trends to identify growth opportunities
- Accountability & Process Optimization: Collaborate with the CS team to efficiently report on expansion opportunities
- Automation & Efficiency: Identify and implement tools or processes to automate tracking and streamline workflows
- Strategic Influence: Continuously evaluate and enhance how we track, measure, and forecast account growth
- Training & Enablement: Partner with the Sr. Director of Account Strategy to develop training programs
- Collaboration with Sales & Marketing: Work closely with Sales, Marketing, and Operations to ensure alignment on growth strategies
- Data & Insights: Leverage client data, market trends, and internal feedback to refine the CS playbook for revenue growth
*ASSUMPTION: This role involves a mix of strategic planning, data analysis, and cross-functional collaboration to drive account growth and improve internal processes.*
🎯 Required Qualifications
- Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)
- Experience: 3-5 years in Customer Success, Account Management, or Revenue Operations, preferably in a B2B marketing or SaaS environment
- Required Skills:
- Strong analytical skills and data-driven mindset
- Experience working with CRM tools (Salesforce, HubSpot, etc.) and reporting dashboards
- Ability to influence without direct authority and drive best practices across teams
- Proactive problem-solving mindset with a passion for efficiency and process improvement
- Strong collaboration and communication skills
*ASSUMPTION: Candidates should have a proven track record in a similar role, demonstrating their ability to drive growth and improve processes in a dynamic environment.*
💰 Compensation & Benefits
- Salary Range: $80,000 - $120,000 per year (based on experience and location)
- Benefits:
- Competitive health, dental, and vision insurance
- 401(k) plan with company match
- Unlimited PTO and flexible work arrangements
- Professional development opportunities
- Working Hours: Full-time (40 hours/week), flexible schedule with core hours from 10:00 AM - 4:00 PM ET
*ASSUMPTION: The salary range is estimated based on industry standards for similar roles, experience levels, and locations. Benefits may vary based on the candidate's location and employment status.*
📌 Applicant Insights
🔍 Company Context
- Industry: Marketing Services
- Company Size: 1,001-5,000 employees
- Founded: 2010 (privately held)
- Company Description:
- INFUSE is a global B2B demand and revenue marketing performance company
- They specialize in B2B demand generation, B2B lead generation, content syndication, and account-based demand generation
- INFUSE works with industry-leading brands such as VMware, ServiceNow, Google, AWS, Microsoft, and Palo Alto Networks
*ASSUMPTION: INFUSE is a well-established company in the marketing services industry, with a strong focus on data-driven demand generation strategies.*
📊 Role Analysis
- Career Level: Mid-level (2-5 years of experience)
- Reporting Structure: This role reports directly to the Sr. Director of Account Strategy
- Work Arrangement: Remote (Solely), with core hours from 10:00 AM - 4:00 PM ET
- Growth Opportunities:
- Potential career progression into senior roles within the Customer Success or Account Strategy teams
- Opportunities to influence strategy and be a key driver of account growth and efficiency
*ASSUMPTION: This role offers strong growth potential for candidates looking to advance their careers in customer success or account strategy.*
🌍 Location & Work Environment
- Office Type: Remote (Solely)
- Office Location(s): United States (with a flexible work arrangement)
- Geographic Context:
- INFUSE has offices in Boca Raton, FL, and London, UK, but this role can be performed remotely from anywhere in the United States
- The company offers a flexible, remote-friendly work environment with unlimited PTO
- Work Schedule: Full-time (40 hours/week), with core hours from 10:00 AM - 4:00 PM ET
*ASSUMPTION: This role offers a high degree of flexibility, allowing candidates to work remotely from anywhere in the United States.*
💼 Interview & Application Insights
- Typical Process:
1. Application review and video interview
2. Test or short project
3. Live interview with the hiring manager and/or interview team
4. Offer discussion
- Key Assessment Areas:
- Analytical skills and data-driven mindset
- Ability to collaborate and influence cross-functional teams
- Problem-solving and process improvement skills
- Alignment with INFUSE's company values and culture
- Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills
- Showcase your ability to drive growth and improve processes in previous roles
- Prepare for behavioral interview questions focused on collaboration, problem-solving, and data analysis
*ASSUMPTION: INFUSE's hiring process is designed to assess candidates' skills and cultural fit, with a strong emphasis on data-driven decision-making and collaboration.*
*ASSUMPTION: Candidates should have experience working with CRM tools and reporting dashboards, as well as a willingness to learn and adapt to new tools as needed.*
👔 Cultural Fit Considerations
- Company Values:
- Data-driven
- Collaborative
- Innovative
- Customer-focused
- Results-oriented
- Work Style:
- INFUSE values a flexible, remote-friendly work environment with a strong focus on results and accountability
- The company encourages a data-driven, collaborative approach to problem-solving and decision-making
- Self-Assessment Questions:
- How do you approach tracking and analyzing data to identify growth opportunities?
- Can you provide an example of a time when you collaborated with cross-functional teams to improve processes or drive growth?
- How do you stay organized and manage your time in a remote work environment?
*ASSUMPTION: Candidates should be comfortable working in a data-driven, collaborative environment and be able to demonstrate their ability to drive growth and improve processes.*
⚠️ Potential Challenges
- Role-specific Challenges:
- Balancing multiple priorities and projects simultaneously
- Managing remote team members and stakeholders
- Adapting to a fast-paced, dynamic work environment
- Company-specific Challenges:
- Working in a large, growing organization with a strong focus on results and accountability
- Navigating a remote-friendly work environment with limited in-person interaction
- Industry-specific Challenges:
- Keeping up with the latest trends and best practices in B2B demand generation
- Adapting to changes in the market and competitive landscape
*ASSUMPTION: Candidates should be comfortable working in a fast-paced, dynamic environment and be able to adapt to changes and challenges as they arise.*
📈 Similar Roles Comparison
- How this role differs from related positions:
- This role focuses on driving incremental revenue and growth within existing client accounts, rather than acquiring new clients
- This role requires a strong focus on data analysis and process improvement, rather than day-to-day account management
- Industry-specific context:
- INFUSE specializes in B2B demand generation, with a focus on data-driven strategies and full-funnel marketing solutions
- This role is part of the Customer Success team, which plays a critical role in driving long-term client success and retention
- Career path comparison:
- This role offers strong growth potential for candidates looking to advance their careers in customer success or account strategy
- Potential career progression includes senior roles within the Customer Success or Account Strategy teams
*ASSUMPTION: Candidates should have a clear understanding of the unique aspects of this role and how it fits within the broader context of INFUSE's business and the marketing services industry.*
📝 Sample Projects
- Project example 1 (specific to this role): Analyze client account data to identify trends and opportunities for incremental revenue growth
- Project example 2 (specific to this industry): Develop a data-driven strategy to optimize client account expansion and retention
- Project example 3 (specific to reported responsibilities): Collaborate with cross-functional teams to improve internal processes and workflows, resulting in increased efficiency and improved client outcomes
*ASSUMPTION: Candidates should be able to demonstrate their ability to analyze data, identify trends, and develop strategic plans to drive growth and improve processes.*
❓ Key Questions to Ask During Interview
- Question 1 (specific to role responsibilities): Can you describe a time when you identified a growth opportunity by analyzing client account data?
- Question 2 (specific to team structure): How do you collaborate with cross-functional teams to improve processes and drive growth?
- Question 3 (specific to company culture): How does INFUSE's data-driven approach to demand generation influence the company's culture and work environment?
- Question 4 (specific to growth opportunities): What opportunities exist for career growth and development within the Customer Success team at INFUSE?
- Question 5 (specific to work environment): How does INFUSE support remote team members and ensure a positive work-life balance?
*ASSUMPTION: Candidates should prepare thoughtful questions that demonstrate their interest in the role and their understanding of INFUSE's business and culture.*
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through [this link](https://jobs.greenhouse.io/infuse/jobs/4561593005)
- Tailor your resume and cover letter to highlight relevant experience and skills
- Prepare for behavioral interview questions focused on collaboration, problem-solving, and data analysis
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
