Key aspects of this role include:
- Driving incremental revenue and growth opportunities across client base
- Optimizing internal processes and workflows for efficiency
- Collaborating with cross-functional teams to align growth strategies
- Influencing training and best practices across the Customer Success team
- Leveraging data and insights to refine the CS playbook for revenue growth
ASSUMPTION: This role requires a proactive, strategic mindset with a strong focus on data-driven decision making and continuous improvement.
📋 Key Responsibilities
- ✅ Track Incremental Growth: Produce reports and track trends regularly
- ✅ Accountability & Process Optimization: Collaborate with the CS team to efficiently report on expansion opportunities
- ✅ Automation & Efficiency: Identify and implement tools or processes to automate tracking and streamline workflows
- ✅ Strategic Influence: Continuously evaluate and enhance how we track, measure, and forecast account growth
- ✅ Training & Enablement: Partner with the Sr. Director of Account Strategy to develop training programs
- ✅ Collaboration with Sales & Marketing: Work closely with Sales, Marketing, and Operations to ensure alignment on growth strategies, client expansion opportunities, and seamless execution
- ✅ Data & Insights: Leverage client data, market trends, and internal feedback to refine the CS playbook for revenue growth
ASSUMPTION: This role involves a mix of strategic planning, data analysis, and cross-functional collaboration to drive account growth and optimize processes.
🎯 Required Qualifications
- Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)
- Experience: 3-5 years in Customer Success, Account Management, or Revenue Operations, ideally in a B2B marketing, SaaS, or agency environment
- Required Skills:
- Strong analytical skills with the ability to track incremental revenue, analyze trends, and identify growth opportunities
- Experience working with CRM tools (Salesforce, HubSpot, etc.) and reporting dashboards
- Ability to influence without direct authority, ensuring best practices are followed across teams
- A proactive, problem-solving mindset with a passion for efficiency and process improvement
- Strong collaboration and communication skills to align teams and drive impact
Preferred Skills:
- Experience with data visualization tools (e.g., Tableau, Power BI)
- Familiarity with marketing automation platforms (e.g., Marketo, Pardot)
- Knowledge of SQL or other programming languages for data manipulation
ASSUMPTION: Candidates with experience in B2B marketing, SaaS, or agency environments will have a strong foundation for success in this role.
💰 Compensation & Benefits
- Salary Range: $80,000 - $120,000 per year (based on industry standards for mid-level Customer Success roles in the United States)
- Benefits:
- Competitive health, dental, and vision insurance
- 401(k) matching
- Unlimited PTO
- Flexible work hours
- Working Hours: Full-time (40 hours/week), flexible schedule with a focus on results and productivity
ASSUMPTION: The salary range is estimated based on industry standards for mid-level Customer Success roles in the United States. Actual compensation may vary based on experience and performance.
📌 Applicant Insights
🔍 Company Context
- Industry: Marketing Services
- Company Size: 1,001-5,000 employees
- Founded: 2000 (as per LinkedIn)
- Company Description: INFUSE is a global B2B demand and revenue marketing performance company that helps brands connect with their next best customer through data-driven strategies and full-funnel marketing solutions. They work with industry-leading brands such as VMware, ServiceNow, Google, AWS, Microsoft, Palo Alto Networks, and many others.
- Company Specialties: B2B Demand Generation, B2B Lead Generation, Content Syndication, Content Marketing, Account-Based Demand Generation, Predictive Demand Generation, Lead Validation, Performance Marketing, Lead Nurturing, and Intent-Driven Marketing
📊 Role Analysis
- Career Level: Mid-level (2-5 years of experience)
- Reporting Structure: This role reports directly to the Sr. Director of Account Strategy
- Work Arrangement: Remote solely, with flexible work hours and a focus on results and productivity
- Growth Opportunities: This role offers opportunities to influence strategy, drive account growth, and advance within the Customer Success team
ASSUMPTION: This role is well-suited for candidates seeking to grow their career in Customer Success, Account Management, or Revenue Operations within a dynamic, global marketing services company.
🌍 Location & Work Environment
- Office Type: Remote (no physical office location)
- Office Location(s): N/A (remote work)
- Geographic Context: Remote work allows for flexibility and a better work-life balance, with the ability to work from anywhere in the United States
- Work Schedule: Full-time (40 hours/week), flexible schedule with a focus on results and productivity
ASSUMPTION: Remote work requires strong self-motivation, time management, and communication skills to succeed in this role.
💼 Interview & Application Insights
- Typical Process: Application review → Video interview → Test/project → Hiring manager interview → Offer
- Key Assessment Areas: Analytical skills, problem-solving, process improvement, communication, and collaboration
- Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills
- Prepare for behavioral and situational interview questions focused on problem-solving, process improvement, and collaboration
- Be ready to discuss your approach to tracking incremental revenue and identifying growth opportunities
ASSUMPTION: Familiarity with these tools and technologies will be beneficial for success in this role.
👔 Cultural Fit Considerations
- Company Values: Data-driven, innovative, collaborative, customer-focused, and results-oriented
- Work Style: Fast-paced, dynamic, and flexible, with a focus on results and continuous improvement
- Self-Assessment Questions:
- How do you stay organized and manage your time when working remotely?
- Can you provide an example of a time when you identified a process improvement opportunity and successfully implemented it?
- How do you approach collaborating with cross-functional teams to drive impact and achieve common goals?
ASSUMPTION: Candidates who are self-motivated, results-driven, and comfortable working in a fast-paced, dynamic environment will thrive at INFUSE.
⚠️ Potential Challenges
- Balancing multiple priorities and projects simultaneously
- Adapting to a fast-paced, dynamic work environment
- Collaborating effectively with remote team members across different time zones
- Maintaining a strong work-life balance while working remotely
ASSUMPTION: These challenges can be overcome with strong time management, communication, and self-motivation skills.
📈 Similar Roles Comparison
- Comparison Point 1: Account Growth Manager vs. Customer Success Manager - While both roles focus on driving client success, the Account Growth Manager role has a stronger emphasis on tracking incremental revenue, process optimization, and strategic influence.
- Comparison Point 2: Industry-specific context - INFUSE operates in the B2B marketing services industry, which may differ from other industries in terms of client base, market trends, and best practices.
- Comparison Point 3: Career path comparison - This role offers opportunities to grow within the Customer Success team, with potential paths to senior management or other leadership positions within INFUSE.
ASSUMPTION: Understanding the unique aspects of this role and industry will help candidates tailor their application and interview approach accordingly.
📝 Sample Projects
- Developing and implementing a new process for tracking incremental revenue across the client base
- Identifying and automating workflows to improve efficiency and reduce manual effort
- Collaborating with the Sr. Director of Account Strategy to develop and deliver training programs for the Customer Success team
- Working with Sales, Marketing, and Operations to align growth strategies and ensure seamless execution
ASSUMPTION: These sample projects illustrate the strategic, data-driven, and collaborative nature of this role.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and how this role fits within the organization?
- How does INFUSE support the professional development and growth of its employees?
- Can you provide an example of a time when the company successfully adapted to a significant market change or challenge?
- What are the key priorities for this role in the first 90 days?
- How does INFUSE foster a collaborative and inclusive work environment, particularly in a remote setting?
ASSUMPTION: These questions will help candidates better understand the role, the team, and the company culture, enabling them to make an informed decision about their fit within the organization.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through [this link](https://job-boards.greenhouse.io/infuse/jobs/4561623005)
- Tailor your resume and cover letter to highlight relevant experience and skills
- Prepare for behavioral and situational interview questions focused on problem-solving, process improvement, and collaboration
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
