Key aspects of this role include:
- Driving incremental revenue and optimizing internal processes for the Customer Success (CS) team.
- Collaborating with cross-functional teams to identify and capitalize on growth opportunities.
- Influencing strategy and best practices across the team to enhance account growth and efficiency.
- Leveraging data and insights to refine the CS playbook for revenue growth.
ASSUMPTION: This role requires a proactive, analytical mindset with a strong focus on process improvement and collaboration. It's ideal for candidates seeking to make a significant impact on a growing team.
📋 Key Responsibilities
- 📈 Track Incremental Growth: Produce reports and track trends regularly to monitor and drive account growth.
- 🔄 Accountability & Process Optimization: Collaborate with the CS team to efficiently report on expansion opportunities and streamline workflows.
- 🤖 Automation & Efficiency: Identify and implement tools or processes to automate tracking and enhance workflow efficiency.
- 🧠 Strategic Influence: Continuously evaluate and enhance how we track, measure, and forecast account growth.
- 🎓 Training & Enablement: Partner with the Sr. Director of Account Strategy to develop training programs that drive best practices across the team.
- 🤝 Collaboration with Sales & Marketing: Work closely with Sales, Marketing, and Operations to ensure alignment on growth strategies, client expansion opportunities, and seamless execution.
- 📊 Data & Insights: Leverage client data, market trends, and internal feedback to refine the CS playbook for revenue growth.
ASSUMPTION: This role requires a strong focus on data analysis and process improvement to drive meaningful growth and efficiency.
🎯 Required Qualifications
- Education: Bachelor's degree in Business, Marketing, or a related field.
- Experience: 3-5 years in Customer Success, Account Management, or Revenue Operations, preferably in a B2B marketing or SaaS environment.
- Required Skills:
- Strong analytical skills with the ability to track incremental revenue and identify growth opportunities.
- Experience working with CRM tools (Salesforce, HubSpot, etc.) and reporting dashboards.
- Ability to influence without direct authority and drive best practices across teams.
- Proactive, problem-solving mindset with a passion for efficiency and process improvement.
- Strong collaboration and communication skills to align teams and drive impact.
Preferred Skills:
- Experience with data visualization tools (e.g., Tableau, Power BI).
- Familiarity with marketing automation platforms (e.g., Marketo, Pardot).
ASSUMPTION: Candidates with experience in B2B marketing or SaaS environments will have a strong foundation for success in this role.
💰 Compensation & Benefits
- Salary Range: $80,000 - $120,000 per year (based on experience and location). This range is an estimate and may vary based on individual qualifications and market conditions.
- Benefits:
- Competitive health, dental, and vision insurance.
- 401(k) with company match.
- Unlimited PTO and flexible work arrangements.
- Professional development opportunities.
- Working Hours: Full-time (40 hours/week) with flexible scheduling and remote work options.
ASSUMPTION: INFUSE offers competitive compensation and benefits packages to attract and retain top talent.
📌 Applicant Insights
🔍 Company Context
- Industry: INFUSE operates in the marketing services industry, specializing in B2B demand and revenue marketing performance.
- Company Size: INFUSE has 1,001-5,000 employees, providing ample opportunities for growth and collaboration.
- Founded: INFUSE was founded in 2010 and has since grown into a global leader in its field.
- Company Description: INFUSE is a global B2B demand and revenue marketing performance company that helps brands connect with their next best customer through data-driven strategies and full-funnel marketing solutions. The company's demand engine is powered by data, ensuring precision targeting across in-market buyer and account profiles to drive qualified interest.
- Company Specialties: INFUSE specializes in B2B demand generation, B2B lead generation, content syndication, content marketing, account-based demand generation, predictive demand generation, lead validation, performance marketing, lead nurturing, and intent-driven marketing.
📊 Role Analysis
- Career Level: This role is at the mid-senior level, offering opportunities for growth and advancement within the organization.
- Reporting Structure: The Account Growth Manager will report directly to the Sr. Director of Account Strategy and work closely with the CS team, as well as cross-functional teams in Sales, Marketing, and Operations.
- Work Arrangement: This role is remote, with a focus on results and collaboration rather than hours worked.
- Growth Opportunities: INFUSE offers opportunities for professional development and career growth within the organization, as the company continues to expand and evolve.
🌍 Location & Work Environment
- Office Type: INFUSE has offices in Boca Raton, FL, and London, UK, but this role is remote and can be performed from anywhere in the United States.
- Office Location(s): 2385 NW Executive Center Drive, Suite 100, Boca Raton, FL 33431, US; Salisbury House, 29 Finsbury Circus, London, EC2M 5SQ, GB
- Geographic Context: INFUSE's remote work arrangement allows employees to live and work in various locations across the United States, offering flexibility and work-life balance.
- Work Schedule: INFUSE offers unlimited PTO and flexible work arrangements, allowing employees to manage their time effectively and maintain a healthy work-life balance.
💼 Interview & Application Insights
- Typical Process: INFUSE's hiring process involves a detailed review of applications, followed by a video interview, a test or short project, and a live meeting or Zoom interview with the hiring manager and/or interview team.
- Key Assessment Areas: Candidates can expect to be assessed on their analytical skills, problem-solving abilities, collaboration skills, and cultural fit during the interview process.
- Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
- Be prepared to discuss your experience with CRM tools, data analysis, and process improvement.
- Showcase your passion for driving growth and efficiency in your application materials.
- Company Values: INFUSE values data-driven decision-making, continuous learning, collaboration, and a passion for driving results.
- Work Style: INFUSE values a proactive, problem-solving mindset, with a focus on efficiency, process improvement, and strong communication skills.
- Self-Assessment Questions:
- How do you approach identifying and capitalizing on growth opportunities?
- How have you used data and insights to drive revenue growth in previous roles?
- How do you collaborate effectively with cross-functional teams to drive impact?
⚠️ Potential Challenges
- Balancing the need for data-driven decision-making with the need for swift action to capitalize on growth opportunities.
- Ensuring alignment and collaboration across multiple teams with varying priorities and workloads.
- Managing the expectations and demands of stakeholders while maintaining a focus on long-term growth and efficiency.
📈 Similar Roles Comparison
- Role Differences: This role focuses on driving incremental revenue and optimizing internal processes within the CS team, while related roles may focus on client-facing account management or sales activities.
- Industry-Specific Context: INFUSE's focus on B2B demand and revenue marketing performance sets this role apart from similar positions in other industries.
- Career Path Comparison: This role offers opportunities for growth and advancement within the organization, with potential paths leading to senior leadership or specialized expertise in account growth and efficiency.
📝 Sample Projects
- Developing and implementing a new process for tracking incremental revenue across the CS team.
- Collaborating with the Sr. Director of Account Strategy to create a training program that drives best practices across the team.
- Analyzing client data to identify trends and opportunities for account growth and expansion.
❓ Key Questions to Ask During Interview
- How does INFUSE support the professional development and growth of its employees?
- Can you describe the team dynamics and work environment within the CS team and across the organization?
- How does INFUSE measure and track account growth, and how can this role influence that process?
- What are the biggest challenges facing the CS team, and how can this role help address them?
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through [this link](https://www.infuse.com/careers/).
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
- Prepare for your interview by reflecting on your experience with data analysis, process improvement, and collaboration.
- Follow up with INFUSE after submitting your application to express your interest in the role.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
