- Driving incremental revenue and optimizing internal processes within the Customer Success team.
- Collaborating with various teams to identify growth opportunities and implement efficient tracking systems.
- Influencing teams without direct authority to ensure best practices are followed.
- Leveraging client data, market trends, and internal feedback to refine the CS playbook for revenue growth.
*ASSUMPTION: This role requires a proactive, problem-solving mindset with a strong focus on efficiency and process improvement.*
📋 Key Responsibilities
- Track Incremental Growth: Produce reports and track trends regularly to identify growth opportunities.
- Accountability & Process Optimization: Collaborate with the CS team to efficiently report on expansion opportunities.
- Automation & Efficiency: Identify and implement tools or processes to automate tracking and streamline workflows.
- Strategic Influence: Continuously evaluate and enhance how we track, measure, and forecast account growth.
- Training & Enablement: Partner with the Sr. Director of Account Strategy to develop training programs.
- Collaboration with Sales & Marketing: Work closely with Sales, Marketing, and Operations to ensure alignment on growth strategies.
- Data & Insights: Leverage client data, market trends, and internal feedback to refine the CS playbook for revenue growth.
*ASSUMPTION: This role involves a high degree of cross-functional collaboration and requires strong communication skills to align teams and drive impact.*
🎯 Required Qualifications
- Education: Bachelor's degree in Business, Marketing, or a related field.
- Experience: 3-5 years of experience in Customer Success, Account Management, or Revenue Operations, ideally in a B2B marketing, SaaS, or agency environment.
- Required Skills:
- Strong analytical skills with the ability to track incremental revenue, analyze trends, and identify growth opportunities.
- Experience working with CRM tools (Salesforce, HubSpot, etc.) and reporting dashboards.
- Ability to influence without direct authority, ensuring best practices are followed across teams.
- A proactive, problem-solving mindset with a passion for efficiency and process improvement.
- Strong collaboration and communication skills to align teams and drive impact.
*ASSUMPTION: Candidates with experience in B2B marketing, SaaS, or agency environments will have a strong foundation for success in this role.*
💰 Compensation & Benefits
- Salary Range: $80,000 - $120,000 per year (based on industry standards for mid-level marketing roles in the United States)
- Benefits: Competitive benefits package, including health insurance, 401(k) matching, and paid time off.
- Working Hours: Full-time (40 hours per week) with flexible hours and a remote work arrangement.
*ASSUMPTION: The provided salary range is an estimate based on industry standards for mid-level marketing roles in the United States. Actual compensation may vary based on experience and performance.*
📌 Applicant Insights
🔍 Company Context
- Industry: INFUSE operates in the marketing services industry, focusing on B2B demand and revenue marketing performance.
- Company Size: INFUSE has 1,001-5,000 employees, providing ample opportunities for growth and collaboration.
- Founded: INFUSE is a privately held company, and its founding date is not specified.
- Company Description: INFUSE is a global B2B demand and revenue marketing performance company. At the heart of INFUSE is a demand engine powered by data, ensuring precision targeting across in-market buyer and account profiles to drive qualified interest.
- Company Specialties: INFUSE specializes in B2B demand generation, B2B lead generation, content syndication, content marketing, account-based demand generation, predictive demand generation, lead validation, performance marketing, lead nurturing, and intent-driven marketing.
📊 Role Analysis
- Career Level: This role is a mid-level position, requiring 3-5 years of experience in a related field.
- Reporting Structure: The Account Growth Manager will report directly to the Sr. Director of Account Strategy and work closely with various teams, including Sales, Marketing, and Operations.
- Work Arrangement: This role is remote solely, with no requirement to work from an office.
- Growth Opportunities: INFUSE offers opportunities for career growth and development within the company, including potential advancement to senior roles within the Customer Success team or other departments.
*ASSUMPTION: This role offers opportunities for professional growth and development within INFUSE, as the company values internal promotions and career progression.*
🌍 Location & Work Environment
- Office Type: Remote work environment, with no physical office required.
- Office Location(s): Not applicable (remote work only)
- Geographic Context: INFUSE has offices in Boca Raton, FL, and London, UK, but this role can be performed remotely from anywhere in the United States.
- Work Schedule: Full-time (40 hours per week) with flexible hours, allowing for a healthy work-life balance.
*ASSUMPTION: Remote workers should have a dedicated workspace with reliable internet access and be comfortable working independently with minimal supervision.*
💼 Interview & Application Insights
- Typical Process: INFUSE's hiring process involves a detailed review of applications by human recruiters, followed by a video interview, a test or short project, and a live meeting or Zoom interview with the hiring manager and/or interview team.
- Key Assessment Areas: Candidates should expect to be assessed on their analytical skills, problem-solving abilities, communication skills, and cultural fit with INFUSE's values.
- Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
- Be prepared to discuss your experience with CRM tools and reporting dashboards, as well as your ability to influence teams without direct authority.
- Showcase your passion for efficiency and process improvement, and provide examples of how you've driven growth in previous roles.
*ASSUMPTION: INFUSE values a thorough and human-centric approach to the hiring process, ensuring that each candidate receives a fair and detailed assessment.*
*ASSUMPTION: Candidates should have experience with CRM tools and be comfortable learning and utilizing new tools and technologies as needed.*
👔 Cultural Fit Considerations
- Company Values: INFUSE values data-driven decision making, continuous learning, collaboration, and a customer-centric approach.
- Work Style: INFUSE values a proactive, problem-solving mindset, strong communication skills, and a passion for driving growth and efficiency.
- Self-Assessment Questions:
- How do you stay organized and manage your time when working remotely?
- Can you provide an example of a time when you identified a process improvement opportunity and successfully implemented it?
- How do you approach collaborating with cross-functional teams to drive impact and achieve shared goals?
*ASSUMPTION: INFUSE values a strong cultural fit and looks for candidates who align with their core values and work style.*
⚠️ Potential Challenges
- The remote nature of this role may require strong self-motivation and time management skills.
- The fast-paced environment at INFUSE may present challenges in keeping up with the demand for growth and efficiency.
- The need to influence teams without direct authority may require strong interpersonal skills and the ability to build consensus.
*ASSUMPTION: Candidates should be aware of these potential challenges and be prepared to address them in their application and interviews.*
📈 Similar Roles Comparison
- This role is similar to an Account Manager or Revenue Operations Manager position, but with a stronger focus on driving incremental revenue and optimizing internal processes within the Customer Success team.
- In comparison to other mid-level marketing roles, this position requires a higher degree of analytical skills and a stronger focus on process improvement.
- Career progression in this role may lead to senior roles within the Customer Success team or other departments at INFUSE.
*ASSUMPTION: Candidates should research similar roles and compare the required skills and responsibilities to ensure a good fit for their career goals.*
📝 Sample Projects
- Developing and implementing a new reporting dashboard to track incremental revenue and identify growth opportunities.
- Collaborating with the Sr. Director of Account Strategy to develop and deliver training programs for the Customer Success team.
- Working with Sales, Marketing, and Operations to align on growth strategies and ensure seamless execution of client expansion opportunities.
*ASSUMPTION: These sample projects are intended to provide an idea of the types of tasks and initiatives the Account Growth Manager may be responsible for, but the specific projects will vary based on the company's needs and priorities.*
❓ Key Questions to Ask During Interview
- Can you describe the typical workflow for tracking and reporting on incremental revenue within the Customer Success team?
- How does INFUSE support the professional development and growth of its employees?
- What are the most significant challenges facing the Customer Success team, and how can this role help address them?
- How does INFUSE measure the success of its Account Growth Manager, and what key performance indicators (KPIs) will I be expected to track and report on?
- What opportunities exist for collaboration and knowledge-sharing with other teams and departments at INFUSE?
*ASSUMPTION: These interview questions are intended to help candidates better understand the role, the company, and the opportunities for growth and development.*
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through [this link](https://job-boards.greenhouse.io/infuse/jobs/4561705005).
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
- Prepare for a video interview, test or short project, and a live meeting or Zoom interview with the hiring manager and/or interview team.
- Follow up with INFUSE after submitting your application to express your interest in the role and reiterate your qualifications.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
