Key aspects of this role include:
- Driving incremental revenue and optimizing internal processes within the Customer Success team.
- Collaborating with various teams to identify growth opportunities and implement efficient tracking systems.
- Leveraging data insights to refine the CS playbook for revenue growth.
- Influencing and driving strategic initiatives across the team.
*ASSUMPTION:* This role requires a balance of analytical, collaborative, and strategic skills to succeed.
📋 Key Responsibilities
- 📈 Track Incremental Growth: Produce reports and track trends regularly to identify growth opportunities.
- 🔄 Accountability & Process Optimization: Collaborate with the CS team to efficiently report on expansion opportunities and ensure teams are held accountable for tracking growth opportunities.
- 🤖 Automation & Efficiency: Identify and implement tools or processes to automate tracking and streamline workflows, improving overall efficiency.
- 🧠 Strategic Influence: Continuously evaluate and enhance how we track, measure, and forecast account growth, driving strategic initiatives across the team.
- 🎓 Training & Enablement: Partner with the Sr. Director of Account Strategy to develop training programs that upskill the team and drive best practices.
- 🤝 Collaboration with Sales & Marketing: Work closely with Sales, Marketing, and Operations to ensure alignment on growth strategies, client expansion opportunities, and seamless execution.
- 📊 Data & Insights: Leverage client data, market trends, and internal feedback to refine the CS playbook for revenue growth.
*ASSUMPTION:* This role may require occasional off-hours work to meet project deadlines or participate in team meetings across different time zones.
🎯 Required Qualifications
- Education: Bachelor's degree in Business, Marketing, or a related field.
- Experience: 3-5 years of experience in Customer Success, Account Management, or Revenue Operations, ideally in a B2B marketing, SaaS, or agency environment.
- Required Skills:
- Strong analytical skills with the ability to track incremental revenue, analyze trends, and identify growth opportunities.
- Experience working with CRM tools (Salesforce, HubSpot, etc.) and reporting dashboards.
- Ability to influence without direct authority, ensuring best practices are followed across teams.
- A proactive, problem-solving mindset with a passion for efficiency and process improvement.
- Strong collaboration and communication skills to align teams and drive impact.
*ASSUMPTION:* Candidates with experience in B2B marketing or SaaS environments may have an advantage in this role.
💰 Compensation & Benefits
- Salary Range: $80,000 - $120,000 per year (based on experience and location). *ASSUMPTION:* This estimate is based on industry standards for similar roles in the United States.
- Benefits:
- Competitive health, dental, and vision insurance.
- 401(k) plan with company match.
- Unlimited PTO and flexible work arrangements.
- Professional development opportunities.
- Working Hours: Full-time (40 hours/week) with flexible hours and occasional off-hours work as needed.
📌 Applicant Insights
🔍 Company Context
- Industry: INFUSE is a global B2B demand and revenue marketing performance company, specializing in B2B demand generation, B2B lead generation, content syndication, and account-based demand generation.
- Company Size: INFUSE has 1,001-5,000 employees, providing ample opportunities for collaboration and growth.
- Founded: INFUSE was founded in 2010 and has since grown into a leading global demand marketing company.
- Company Description: INFUSE helps brands connect with their next best customer through data-driven strategies and full-funnel marketing solutions. They work with industry-leading brands such as VMware, ServiceNow, Google, AWS, Microsoft, and Palo Alto Networks.
- Company Specialties: INFUSE specializes in B2B demand generation, B2B lead generation, content syndication, content marketing, account-based demand generation, predictive demand generation, lead validation, performance marketing, lead nurturing, and intent-driven marketing.
📊 Role Analysis
- Career Level: This role is an intermediate-level position, requiring 3-5 years of experience in a related field.
- Reporting Structure: The Account Growth Manager will report directly to the Sr. Director of Account Strategy and work closely with the Customer Success team, Sales, Marketing, and Operations.
- Work Arrangement: This role is remote and can be performed from anywhere in the United States.
- Growth Opportunities: INFUSE offers opportunities for professional development and career growth within the organization.
*ASSUMPTION:* This role may evolve over time as the company grows and expands its offerings.
🌍 Location & Work Environment
- Office Type: Remote (fully remote)
- Office Location(s): N/A (fully remote)
- Geographic Context: INFUSE has offices in Boca Raton, FL, and London, UK, but this role can be performed remotely from anywhere in the United States.
- Work Schedule: Full-time (40 hours/week) with flexible hours and occasional off-hours work as needed.
*ASSUMPTION:* Remote employees should have a dedicated workspace with a reliable internet connection and be comfortable working independently.
💼 Interview & Application Insights
- Typical Process: INFUSE's hiring process involves a detailed review of applications, followed by a video interview, a test or short project, and a live meeting or Zoom interview with the INFUSE team.
- Key Assessment Areas: Candidates should expect to be assessed on their analytical skills, problem-solving abilities, and cultural fit with the INFUSE team.
- Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
- Be prepared to discuss your experience with CRM tools, reporting dashboards, and data analysis.
- Showcase your ability to influence and drive strategic initiatives across teams.
- Demonstrate your passion for efficiency and process improvement.
*ASSUMPTION:* INFUSE places a strong emphasis on cultural fit and may ask behavioral questions to assess candidates' alignment with the company's values.
🛠️ Tools & Technologies
- Salesforce
- HubSpot
- Reporting dashboards (e.g., Tableau, Power BI)
- Microsoft Office Suite
- Google Workspace
*ASSUMPTION:* Candidates should be comfortable learning and using new tools as needed to perform their job effectively.
👔 Cultural Fit Considerations
- Company Values: INFUSE values data-driven decision-making, collaboration, innovation, and customer success.
- Work Style: INFUSE values a proactive, problem-solving mindset, strong communication skills, and the ability to work independently and in a team environment.
- Self-Assessment Questions:
- How do you stay organized and manage your time when working remotely?
- Can you provide an example of a time when you identified a growth opportunity and drove strategic initiatives to capitalize on it?
- How do you approach learning new tools and technologies to improve efficiency and drive results?
*ASSUMPTION:* INFUSE values candidates who are self-motivated, results-driven, and committed to continuous learning and improvement.
⚠️ Potential Challenges
- Balancing the need for detailed, data-driven analysis with the requirement to make timely decisions and drive strategic initiatives.
- Ensuring effective communication and collaboration with remote team members and stakeholders.
- Adapting to a fast-paced, growing organization with evolving priorities and responsibilities.
*ASSUMPTION:* Candidates should be comfortable working in a dynamic, fast-paced environment and be able to adapt to change as needed.
📈 Similar Roles Comparison
- Role Differences: This role focuses on driving growth and optimizing internal processes within the Customer Success team, while related roles such as Account Manager or Revenue Operations Manager may have a broader focus on client relationships or revenue management.
- Industry-Specific Context: INFUSE operates in the B2B marketing services industry, which requires a strong understanding of B2B demand generation strategies and a focus on driving qualified interest and engagement.
- Career Path Comparison: This role provides an opportunity to grow into a leadership position within the Customer Success team or to transition into a related role such as Account Director or Revenue Operations Manager.
*ASSUMPTION:* Candidates should consider their long-term career goals and how this role may fit into their overall career development plan.
📝 Sample Projects
- Developing and implementing a new process for tracking incremental revenue across the Customer Success team.
- Identifying and automating workflows to improve efficiency and reduce manual effort.
- Collaborating with the Sales and Marketing teams to develop and execute a strategic account growth plan.
*ASSUMPTION:* Candidates should be prepared to discuss their experience with process improvement, automation, and strategic planning in their interviews.
❓ Key Questions to Ask During Interview
- How does INFUSE support the professional development and growth of its employees?
- Can you describe the team structure and dynamics within the Customer Success department?
- How does INFUSE approach work-life balance for remote employees?
- What are the most significant challenges facing the Customer Success team, and how can this role help address them?
- How does INFUSE measure the success of its Customer Success team, and how will this role contribute to those metrics?
*ASSUMPTION:* Candidates should use the interview process to assess the company culture, team dynamics, and opportunities for growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through [this link](https://jobs.lever.co/infuse/6e37679b-8062-454f-828c-35757818867b).
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
- Prepare for your video interview by practicing your responses to common interview questions and familiarizing yourself with the INFUSE company and its values.
- Follow up with INFUSE after your application submission to reiterate your interest in the role and ask any questions you may have.
- Be prepared to complete a test or short project as part of the interview process.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
