- Driving incremental revenue and optimizing internal processes within the Customer Success team.
- Collaborating with various teams to identify growth opportunities and implement efficient tracking methods.
- Influencing strategy and being a key driver of account growth and efficiency.
- Working alongside a passionate, driven team focused on customer success and measurable impact.
*ASSUMPTION: This role requires a balance of analytical skills, strategic thinking, and strong communication to drive growth and collaboration across teams.*
📋 Key Responsibilities
- Track Incremental Growth: Produce reports and track trends regularly to identify growth opportunities.
- Accountability & Process Optimization: Collaborate with the CS team to efficiently report on expansion opportunities.
- Automation & Efficiency: Identify and implement tools or processes to automate tracking and streamline workflows.
- Strategic Influence: Continuously evaluate and enhance how we track, measure, and forecast account growth.
- Training & Enablement: Partner with the Sr. Director of Account Strategy to develop training programs.
- Collaboration with Sales & Marketing: Work closely with Sales, Marketing, and Operations to ensure alignment on growth strategies.
- Data & Insights: Leverage client data, market trends, and internal feedback to refine the CS playbook for revenue growth.
*ASSUMPTION: This role requires a proactive, problem-solving mindset with a strong focus on data-driven decision making.*
🎯 Required Qualifications
- Education: Bachelor's degree in Business, Marketing, or a related field.
- Experience: 3-5 years of experience in Customer Success, Account Management, or Revenue Operations, ideally in a B2B marketing or SaaS environment.
- Required Skills:
- Strong analytical skills with the ability to track incremental revenue, analyze trends, and identify growth opportunities.
- Experience working with CRM tools (Salesforce, HubSpot, etc.) and reporting dashboards.
- Ability to influence without direct authority, ensuring best practices are followed across teams.
- A proactive, problem-solving mindset with a passion for efficiency and process improvement.
- Strong collaboration and communication skills to align teams and drive impact.
*Preferred Skills:*
- Experience with data visualization tools (e.g., Tableau, Power BI).
- Familiarity with marketing automation platforms (e.g., Marketo, Pardot).
*ASSUMPTION: Candidates with experience in B2B marketing or SaaS environments will have a better understanding of the industry and client needs.*
💰 Compensation & Benefits
- Salary Range: $80,000 - $120,000 per year (based on experience and location). *ASSUMPTION: This range is estimated based on industry standards for similar roles in the United States.*
- Benefits:
- Competitive benefits package, including health, dental, and vision insurance.
- 401(k) plan with company match.
- Unlimited PTO and flexible work arrangements.
- Professional development opportunities.
- Working Hours: Full-time, with flexible hours and a remote work arrangement.
*ASSUMPTION: The salary range and benefits are subject to change and may vary based on the candidate's experience and location.*
📌 Applicant Insights
🔍 Company Context
- Industry: INFUSE operates in the marketing services industry, focusing on B2B demand and revenue marketing performance.
- Company Size: INFUSE has 1,001-5,000 employees, providing a mid-sized company environment with ample opportunities for growth and collaboration.
- Founded: INFUSE was founded in 2010, with a history of innovation and growth in the B2B marketing space.
- Company Description: INFUSE is a global B2B demand and revenue marketing performance company, driven by a demand engine powered by data. They work with industry-leading brands to optimize their investment and deliver on lead-to-revenue performance goals.
- Company Specialties: INFUSE specializes in B2B demand generation, B2B lead generation, content syndication, content marketing, account-based demand generation, predictive demand generation, lead validation, performance marketing, lead nurturing, and intent-driven marketing.
📊 Role Analysis
- Career Level: This role is an intermediate-level position, requiring 3-5 years of experience in a related field.
- Reporting Structure: The Account Growth Manager will report directly to the Sr. Director of Account Strategy and work closely with various teams, including Customer Success, Sales, Marketing, and Operations.
- Work Arrangement: This role is remote solely, with the expectation of working standard full-time hours (40 hours per week) with flexibility.
- Growth Opportunities: INFUSE offers opportunities for professional development, career advancement, and influencing strategy within the company.
*ASSUMPTION: This role offers growth opportunities for candidates looking to advance their careers in a dynamic, fast-growing company.*
🌍 Location & Work Environment
- Office Type: Remote work environment, with no physical office required.
- Office Location(s): N/A (Remote work)
- Geographic Context: INFUSE has offices in Boca Raton, FL, and London, UK, but this role can be performed remotely from anywhere in the United States.
- Work Schedule: Full-time, with flexible hours and the ability to work independently.
*ASSUMPTION: The remote work environment requires strong self-motivation, time management, and communication skills.*
💼 Interview & Application Insights
- Typical Process: INFUSE's hiring process includes a review of applications, video interviews, tests or short projects, and live interviews with the hiring manager and/or interview team.
- Key Assessment Areas: Candidates can expect to be assessed on their analytical skills, problem-solving abilities, communication skills, and cultural fit.
- Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
- Be prepared to discuss your experience with CRM tools, data analysis, and process improvement.
- Showcase your passion for driving growth and collaboration in your application materials.
*ASSUMPTION: INFUSE values candidates who can demonstrate their ability to drive growth and collaborate effectively with various teams.*
*ASSUMPTION: Familiarity with these tools will be beneficial for candidates, but INFUSE may provide training if necessary.*
👔 Cultural Fit Considerations
- Company Values: INFUSE values data-driven decision making, collaboration, innovation, and customer success.
- Work Style: INFUSE seeks candidates who are proactive, problem-solving, and passionate about driving growth and efficiency. They value strong communication skills and the ability to work independently in a remote environment.
*Self-Assessment Questions:*
1. How do you align with INFUSE's data-driven approach to decision making?
2. How comfortable are you working remotely and independently?
3. How do you approach process improvement and driving growth in a team environment?
*ASSUMPTION: Candidates who can demonstrate a strong fit with INFUSE's company values and work style will be more successful in this role.*
⚠️ Potential Challenges
- Balancing multiple priorities and projects simultaneously.
- Working effectively in a remote, distributed team environment.
- Adapting to a fast-paced, dynamic work environment with a growing company.
*ASSUMPTION: Candidates who can thrive in a fast-paced, remote work environment with multiple priorities will be well-suited for this role.*
📈 Similar Roles Comparison
- How this role differs from related positions: This role focuses on driving growth and optimizing internal processes within the Customer Success team, rather than direct client management or sales.
- Industry-specific context: INFUSE operates in the B2B marketing services industry, with a focus on demand generation and revenue marketing performance.
- Career path comparison: This role can serve as a stepping stone to more senior roles in Customer Success, Account Management, or Revenue Operations within INFUSE or other organizations.
*ASSUMPTION: Candidates should consider their long-term career goals and how this role can help them achieve those objectives.*
📝 Sample Projects
- Developing and implementing a new process for tracking incremental revenue.
- Identifying and automating workflows to improve efficiency within the Customer Success team.
- Collaborating with the Sr. Director of Account Strategy to develop training programs for the team.
- Analyzing client data and market trends to refine the CS playbook for revenue growth.
*ASSUMPTION: These sample projects are intended to illustrate the types of tasks and initiatives the Account Growth Manager may work on, but the specific projects may vary.*
❓ Key Questions to Ask During Interview
1. How does this role fit into INFUSE's overall growth strategy?
2. Can you describe the team structure and dynamics within the Customer Success department?
3. How does INFUSE support the professional development and growth of its employees?
4. What are the most significant challenges facing the Customer Success team currently, and how can this role help address them?
5. How does INFUSE foster a collaborative and inclusive work environment, particularly in a remote setting?
*ASSUMPTION: These interview questions are designed to help candidates better understand the role, team, and company culture, allowing them to make an informed decision about their fit with INFUSE.*
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through [this link](https://jobs.lever.co/infuse/3475126f-5574-485f-806c-364755750050).
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
- Prepare for video interviews and assessments by practicing your problem-solving and communication skills.
- Follow up with INFUSE after submitting your application to express your interest in the role.
- Be patient and persistent throughout the application process, as INFUSE receives many applications and may take time to review each one.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
