Account Growth Manager (Remote)

📌 Core Information

🔹 Job Title: Account Growth Manager (Remote)

🔹 Company: INFUSE

🔹 Location: Remote

🔹 Job Type: Full-Time

🔹 Category: Marketing Services

🔹 Date Posted: May 6, 2025

🔹 Experience Level: Mid-Senior level (2-5 years)

🔹 Remote Status: Remote (Solely)

🚀 Job Overview

Key aspects of this role include:

• Driving incremental revenue and optimizing internal processes for the Customer Success (CS) team.
• Collaborating with cross-functional teams to identify growth opportunities and streamline workflows.
• Automating tracking and reporting processes to enhance efficiency and accuracy.
• Influencing team members and stakeholders to adopt best practices and drive strategic growth.

ASSUMPTION: This role requires a proactive, data-driven individual with a strong background in Customer Success, Account Management, or Revenue Operations. The ideal candidate will be comfortable working independently and collaborating effectively with various teams.

📋 Key Responsibilities

✅ Track Incremental Growth: Produce reports and track trends regularly to identify growth opportunities.

✅ Accountability & Process Optimization: Collaborate with the CS team to efficiently report on expansion opportunities and optimize internal processes.

✅ Automation & Efficiency: Identify and implement tools or processes to automate tracking and streamline workflows.

✅ Strategic Influence: Continuously evaluate and enhance how we track, measure, and forecast account growth.

✅ Training & Enablement: Partner with the Sr. Director of Account Strategy to develop training programs and enable the team to drive growth.

✅ Collaboration with Sales & Marketing: Work closely with Sales, Marketing, and Operations to ensure alignment on growth strategies, client expansion opportunities, and seamless execution.

✅ Data & Insights: Leverage client data, market trends, and internal feedback to refine the CS playbook for revenue growth.

ASSUMPTION: This role requires strong analytical skills and the ability to work with CRM tools and reporting dashboards. The ideal candidate will be comfortable analyzing data and identifying trends to drive strategic decision-making.

🎯 Required Qualifications

Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience).

Experience: 3-5 years of experience in Customer Success, Account Management, or Revenue Operations, ideally in a B2B marketing, SaaS, or agency environment.

Required Skills:

• Strong analytical skills with the ability to track incremental revenue, analyze trends, and identify growth opportunities.
• Experience working with CRM tools (Salesforce, HubSpot, etc.) and reporting dashboards.
• Ability to influence without direct authority, ensuring best practices are followed across teams.
• Proactive, problem-solving mindset with a passion for efficiency and process improvement.
• Strong collaboration and communication skills to align teams and drive impact.

Preferred Skills:

• Experience with data visualization tools (e.g., Tableau, Power BI).
• Familiarity with marketing automation tools (e.g., Marketo, Pardot).

ASSUMPTION: Candidates with experience in a B2B marketing or SaaS environment may have a better understanding of the industry and the specific needs of clients in these sectors.

💰 Compensation & Benefits

Salary Range: $80,000 - $120,000 per year (Based on industry standards for mid-level Customer Success/Account Management roles in the United States)

Benefits:

• Health, dental, and vision insurance
• 401(k) plan with company match
• Unlimited PTO
• Flexible work arrangements

Working Hours: Full-time (40 hours per week) with flexible scheduling to accommodate remote work

ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in the United States. Actual compensation may vary based on factors such as experience, skills, and market conditions.

📌 Applicant Insights

🔍 Company Context

Industry: INFUSE operates in the Marketing Services industry, focusing on B2B demand generation, lead generation, and account-based marketing. The company works with prominent global brands to drive qualified interest and optimize lead-to-revenue performance.

Company Size: INFUSE has 1,001-5,000 employees, providing a mid-sized company environment with ample opportunities for growth and collaboration.

Founded: INFUSE was founded in 2010 and has since grown into a global leader in B2B demand generation, with offices in the United States and the United Kingdom.

Company Description:

• INFUSE is a global B2B demand and revenue marketing performance company.
• The company's demand engine is powered by data, ensuring precision targeting across in-market buyer and account profiles.
• INFUSE offers omnichannel outreach and exclusive marketing programs to engage prospective buying groups throughout their journey.
• The company works with industry-leading brands such as VMware, ServiceNow, Google, AWS, Microsoft, Palo Alto Networks, and many others.

Company Specialties:

• B2B Demand Generation
• B2B Lead Generation
• Content Syndication
• Content Marketing
• Account-Based Demand Generation
• Predictive Demand Generation
• Lead Validation
• Performance Marketing
• Lead Nurturing
• Intent-Driven Marketing

Company Website: http://www.infuse.com/

ASSUMPTION: INFUSE's extensive experience and global presence provide applicants with a stable and well-established work environment, offering opportunities to work with prominent clients and collaborate with a diverse team.

📊 Role Analysis

Career Level: Mid-Senior level (2-5 years of experience)

Reporting Structure: This role reports directly to the Sr. Director of Account Strategy and may have indirect influence over team members within the Customer Success department.

Work Arrangement: Remote (Solely) - This role can be performed entirely remotely, with no requirement for on-site work.

Growth Opportunities:

• Progression to a senior or management role within the Customer Success department.
• Expansion into other areas of the business, such as sales, marketing, or operations.
• Development of specialized skills in data analysis, process improvement, or strategic planning.

ASSUMPTION: This role offers significant growth potential, as the ideal candidate will be instrumental in driving strategic growth and process improvement within the Customer Success team.

🌍 Location & Work Environment

Office Type: Remote - This role does not require a physical office presence, allowing for greater flexibility and work-life balance.

Office Location(s): INFUSE has offices in Boca Raton, FL, USA, and London, UK. However, this role can be performed remotely from anywhere.

Geographic Context:

• INFUSE operates globally, with clients and team members based in various time zones.
• The company's remote work policy allows for greater flexibility and the ability to work from anywhere with a stable internet connection.
• INFUSE's global presence provides opportunities to work with diverse teams and clients from various backgrounds and cultures.

Work Schedule: Full-time (40 hours per week) with flexible scheduling to accommodate remote work

ASSUMPTION: INFUSE's remote work policy and global presence offer applicants the opportunity to work from anywhere, providing greater flexibility and the ability to balance personal and professional responsibilities.

💼 Interview & Application Insights

Typical Process:

• Initial resume screening by the HR team.
• Video interview with the hiring manager or interview team.
• Skills assessment or project, depending on the role.
• Final interview with the Sr. Director of Account Strategy or other senior team members.
• Offer and onboarding for successful candidates.

Key Assessment Areas:

• Analytical skills and data interpretation.
• CRM and reporting dashboard experience.
• Communication and collaboration skills.
• Problem-solving and process improvement mindset.
• Alignment with INFUSE's company values and culture.

Application Tips:

• Highlight relevant experience and achievements in Customer Success, Account Management, or Revenue Operations.
• Tailor your resume and cover letter to emphasize skills and experiences that match the required qualifications for this role.
• Prepare for interview questions related to data analysis, process improvement, and strategic thinking.
• Research INFUSE's company culture and values to demonstrate your fit for the role and organization.

ATS Keywords: Customer Success, Account Management, Revenue Operations, Analytical Skills, CRM, Reporting Dashboards, Process Improvement, Strategic Thinking, Collaboration, Communication

ASSUMPTION: INFUSE's interview process is designed to assess candidates' skills, experience, and cultural fit, with a focus on data-driven decision-making and strategic thinking.

🛠️ Tools & Technologies

• CRM: Salesforce, HubSpot
• Reporting Dashboards: Tableau, Power BI
• Marketing Automation: Marketo, Pardot
• Project Management: Asana, Trello

ASSUMPTION: Familiarity with these tools and technologies is not required but may be beneficial for candidates applying for this role.

👔 Cultural Fit Considerations

Company Values:

• Data-Driven: INFUSE emphasizes data-driven decision-making and continuous improvement.
• Collaboration: The company values teamwork and cross-functional collaboration to drive success.
• Innovation: INFUSE encourages creativity and innovation in problem-solving and process improvement.

Work Style:

• Remote-Friendly: INFUSE offers flexible work arrangements, including remote work options.
• Data-Oriented: The company values data-driven insights and analysis to inform decision-making.
• Collaborative: INFUSE fosters a team-oriented work environment, with a focus on cross-functional collaboration.

Self-Assessment Questions:

• Do you have experience working with CRM tools and reporting dashboards?
• Are you comfortable analyzing data and identifying trends to drive strategic decision-making?
• Can you effectively collaborate with cross-functional teams to identify growth opportunities and optimize processes?

ASSUMPTION: INFUSE's company culture values data-driven decision-making, collaboration, and innovation, making it an ideal fit for candidates with strong analytical skills and a proactive, problem-solving mindset.

⚠️ Potential Challenges

• Managing multiple priorities and projects simultaneously.
• Adapting to a remote work environment and maintaining productivity without direct supervision.
• Collaborating effectively with team members and stakeholders across different time zones and cultures.
• Keeping up with industry trends and best practices in Customer Success and Account Management.

ASSUMPTION: These challenges can be overcome with strong organizational skills, effective communication, and a proactive, problem-solving mindset.

📈 Similar Roles Comparison

• Account Manager vs. Account Growth Manager: While both roles focus on driving account growth, the Account Growth Manager role is more focused on process optimization, automation, and strategic influence, whereas the Account Manager role may be more focused on day-to-day account management and client relationships.
• Customer Success Manager vs. Account Growth Manager: The Customer Success Manager role is more focused on day-to-day client interactions, ensuring client satisfaction, and driving renewals, while the Account Growth Manager role is more focused on strategic growth, process improvement, and data-driven decision-making.
• Revenue Operations vs. Account Growth Manager: The Revenue Operations role is more focused on revenue forecasting, budgeting, and financial analysis, while the Account Growth Manager role is more focused on driving incremental revenue through strategic growth, process optimization, and data-driven decision-making.

ASSUMPTION: These roles share some similarities but have distinct focuses and responsibilities. The ideal candidate for the Account Growth Manager role will have experience in Customer Success, Account Management, or Revenue Operations and be comfortable working with data and driving strategic growth.

📝 Sample Projects

• Developing a comprehensive dashboard to track incremental revenue and identify growth opportunities.
• Optimizing internal processes to improve efficiency and accuracy in tracking and reporting.
• Collaborating with cross-functional teams to implement automation tools and streamline workflows.
• Conducting market research and analyzing industry trends to inform strategic growth initiatives.

ASSUMPTION: These projects are designed to assess candidates' analytical skills, process improvement mindset, and ability to collaborate effectively with cross-functional teams.

❓ Key Questions to Ask During Interview

• Can you describe the team structure and dynamics within the Customer Success department?
• How does INFUSE support the professional development and growth of its employees?
• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does INFUSE measure the success of the Customer Success team, and how does this role contribute to those metrics?
• What are the most challenging aspects of working remotely for INFUSE team members, and how does the company support them?

ASSUMPTION: These questions are designed to assess the company's culture, team dynamics, and expectations for the role, allowing candidates to make informed decisions about their fit within the organization.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the following link: https://job-boards.greenhouse.io/infuse/jobs/4561714005
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
• Prepare for interview questions related to data analysis, process improvement, and strategic thinking.
• Research INFUSE's company culture and values to demonstrate your fit for the role and organization.
• Follow up with the INFUSE HR team one week after submitting your application to confirm receipt and inquire about next steps.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.