Account Growth Manager (Remote)

📌 Core Information

🔹 Job Title: Account Growth Manager (Remote)

🔹 Company: INFUSE

🔹 Location: Remote (United States)

🔹 Job Type: Full-Time

🔹 Category: Marketing Services

🔹 Date Posted: May 6, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Remote Solely

🚀 Job Overview

Key aspects of this role include:

• Driving incremental revenue and optimizing internal processes for the Customer Success team.
• Collaborating with cross-functional teams to identify growth opportunities and ensure alignment on strategies.
• Implementing automation and efficiency improvements to streamline workflows and track growth opportunities.
• Developing training programs and best practices to enhance the CS playbook for revenue growth.

ASSUMPTION: This role requires a strong analytical mindset, excellent communication skills, and the ability to influence without direct authority.

📋 Key Responsibilities

✅ Track Incremental Growth: Produce reports and track trends regularly to identify growth opportunities.

✅ Accountability & Process Optimization: Collaborate with the CS team to efficiently report on expansion opportunities and ensure team accountability.

✅ Automation & Efficiency: Identify and implement tools or processes to automate tracking and streamline workflows.

✅ Strategic Influence: Continuously evaluate and enhance how the team tracks, measures, and forecasts account growth.

✅ Training & Enablement: Partner with the Sr. Director of Account Strategy to develop training programs and enable the team.

✅ Collaboration with Sales & Marketing: Work closely with Sales, Marketing, and Operations to ensure alignment on growth strategies and seamless execution.

✅ Data & Insights: Leverage client data, market trends, and internal feedback to refine the CS playbook for revenue growth.

ASSUMPTION: This role may require occasional work outside of standard business hours to meet project deadlines or attend team meetings across different time zones.

🎯 Required Qualifications

Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience).

Experience: 3-5 years of experience in Customer Success, Account Management, or Revenue Operations, ideally in a B2B marketing, SaaS, or agency environment.

Required Skills:

• Strong analytical skills with the ability to track incremental revenue, analyze trends, and identify growth opportunities.
• Experience working with CRM tools (Salesforce, HubSpot, etc.) and reporting dashboards.
• Ability to influence without direct authority, ensuring best practices are followed across teams.
• Proactive, problem-solving mindset with a passion for efficiency and process improvement.
• Strong collaboration and communication skills to align teams and drive impact.

Preferred Skills:

• Experience with data visualization tools (e.g., Tableau, Power BI).
• Familiarity with marketing automation platforms (e.g., Marketo, Pardot).
• Knowledge of SQL or other programming languages.

ASSUMPTION: While not explicitly stated, proficiency in English is likely required for this role due to the nature of the company's services and the need to communicate effectively with clients and team members.

💰 Compensation & Benefits

Salary Range: $80,000 - $120,000 per year (based on industry standards for similar roles and experience levels).

Benefits:

• Competitive benefits package, including health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Generous paid time off (vacation, sick, and holidays).
• Flexible work arrangements and remote work options.
• Opportunities for professional development and career growth.

Working Hours: Full-time (40 hours per week), with the flexibility to work remotely. Occasional work outside of standard business hours may be required.

ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience, skills, and location.

📌 Applicant Insights

🔍 Company Context

Industry: INFUSE operates in the B2B marketing services industry, focusing on demand generation, lead generation, and account-based marketing for global brands.

Company Size: INFUSE has 1,001-5,000 employees, providing a mid-sized company environment with opportunities for growth and collaboration.

Founded: INFUSE was founded in 2008 and has since grown into a global leader in B2B demand generation.

Company Description:

• INFUSE helps brands connect with their next best customer through data-driven strategies and full-funnel marketing solutions.
• The company specializes in B2B demand generation, lead generation, content syndication, and account-based demand generation.
• INFUSE works with industry-leading brands such as VMware, ServiceNow, Google, AWS, Microsoft, and Palo Alto Networks.

Company Specialties:

• B2B Demand Generation
• B2B Lead Generation
• Content Syndication
• Content Marketing
• Account-Based Demand Generation
• Predictive Demand Generation
• Lead Validation
• Performance Marketing
• Lead Nurturing
• Intent-Driven Marketing

Company Website: http://www.infuse.com/

ASSUMPTION: INFUSE's global presence and extensive client list indicate that the company offers opportunities for career growth and exposure to diverse industries.

📊 Role Analysis

Career Level: This role is suitable for mid-career professionals seeking to leverage their experience in Customer Success, Account Management, or Revenue Operations to drive growth and improve processes.

Reporting Structure: The Account Growth Manager will report directly to the Sr. Director of Account Strategy and work closely with the Customer Success team, as well as cross-functional teams in Sales, Marketing, and Operations.

Work Arrangement: This is a remote, full-time position with the flexibility to work from home or a co-working space. Occasional travel may be required for team meetings or client presentations.

Growth Opportunities:

• Progression into a senior or management role within the Customer Success team or related departments.
• Expansion into other areas of the business, such as sales, marketing, or operations.
• Development of expertise in specific industry verticals or account-based marketing strategies.

ASSUMPTION: INFUSE's focus on growth and innovation suggests that there may be opportunities for career advancement and skill development in this role.

🌍 Location & Work Environment

Office Type: INFUSE has offices in Boca Raton, FL, and London, UK, but this role is remote and can be performed from anywhere in the United States.

Office Location(s): 2385 NW Executive Center Drive, Suite 100, Boca Raton, FL 33431, US; Salisbury House, 29 Finsbury Circus, London, EC2M 5SQ, GB

Geographic Context:

• The United States has a diverse business landscape, with numerous opportunities for collaboration and growth in the B2B marketing industry.
• The remote nature of this role allows for flexibility in work-life balance and the ability to work from various locations within the country.
• The Eastern Time Zone may be beneficial for collaboration with INFUSE's headquarters in Boca Raton, FL.

Work Schedule: Full-time (40 hours per week), with the flexibility to work remotely and set your own schedule within reason. Occasional work outside of standard business hours may be required to meet project deadlines or attend team meetings across different time zones.

ASSUMPTION: The remote nature of this role may require self-motivation and strong time management skills to maintain productivity and balance work-life responsibilities.

💼 Interview & Application Insights

Typical Process:

• Initial resume screening by the HR team.
• Video interview with the hiring manager or interview team.
• Test or short project to assess skills and cultural fit.
• Final interview with the Sr. Director of Account Strategy and other team members.
• Decision and offer extension.

Key Assessment Areas:

• Analytical skills and ability to track incremental revenue.
• Communication and collaboration skills.
• Problem-solving mindset and process improvement ideas.
• Alignment with INFUSE's company values and culture.

Application Tips:

• Highlight relevant experience in Customer Success, Account Management, or Revenue Operations, and provide specific examples of growth-driven initiatives or process improvements.
• Tailor your resume and cover letter to emphasize skills and experiences that match the required qualifications and key responsibilities listed in the job description.
• Prepare for behavioral interview questions that focus on your problem-solving skills, collaboration abilities, and experience with CRM tools and reporting dashboards.

ATS Keywords: Customer Success, Account Management, Revenue Operations, Analytical Skills, CRM Tools, Collaboration, Communication, Process Improvement, Growth Strategies, Data Insights, Training, Automation, Efficiency, Strategic Influence, Team Accountability

ASSUMPTION: INFUSE's hiring process is designed to assess candidates' skills, cultural fit, and potential for growth within the organization. The interview process may include multiple rounds of interviews, tests, or projects to ensure the best fit for both the candidate and the company.

🛠️ Tools & Technologies

• CRM tools: Salesforce, HubSpot
• Data visualization tools: Tableau, Power BI
• Marketing automation platforms: Marketo, Pardot
• Programming languages: SQL

ASSUMPTION: The specific tools and technologies required for this role may evolve over time as INFUSE continues to grow and adopt new technologies to improve its services and processes.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric: INFUSE prioritizes understanding and meeting the needs of its clients.
• Innovative: The company encourages creativity and continuous improvement in its approach to demand generation and marketing services.
• Collaborative: INFUSE fosters a culture of teamwork and cross-functional collaboration to drive success.

Work Style:

• Data-driven: INFUSE relies on data and analytics to inform its strategies and decision-making processes.
• Proactive: The company values initiative and encourages employees to take ownership of their roles and responsibilities.
• Adaptable: INFUSE operates in a dynamic industry and requires employees to be flexible and responsive to change.

Self-Assessment Questions:

• Do you have a strong analytical mindset and the ability to track and interpret data to identify growth opportunities?
• Are you an effective communicator and collaborator, able to work with cross-functional teams to drive impact and alignment?
• Do you have a proactive, problem-solving mindset and a passion for efficiency and process improvement?

ASSUMPTION: INFUSE's culture values employees who are data-driven, proactive, and adaptable, with a strong commitment to customer success and continuous improvement.

⚠️ Potential Challenges

• The remote nature of this role may require self-motivation and strong time management skills to maintain productivity and balance work-life responsibilities.
• The fast-paced and dynamic nature of the B2B marketing industry may present challenges in keeping up with industry trends and best practices.
• Occasional work outside of standard business hours may be required to meet project deadlines or attend team meetings across different time zones.
• The need to collaborate with cross-functional teams and influence without direct authority may present challenges in driving alignment and impact.

ASSUMPTION: These potential challenges can be mitigated by strong communication, time management, and collaboration skills, as well as a proactive and adaptable mindset.

📈 Similar Roles Comparison

• Compared to other Customer Success or Account Management roles, this position places a greater emphasis on driving incremental revenue and optimizing internal processes.
• This role is unique in its focus on automating and improving efficiency in tracking incremental revenue and identifying process enhancements.
• Career progression in this role may follow a similar path to other Customer Success or Account Management positions, with opportunities for advancement into senior or management roles within the Customer Success team or related departments.

ASSUMPTION: While this role shares similarities with other Customer Success or Account Management positions, its unique focus on driving incremental revenue and optimizing internal processes sets it apart in the industry.

📝 Sample Projects

• Developing a comprehensive report on incremental revenue trends and opportunities for a key client account.
• Implementing a new CRM tool or process to streamline workflows and improve efficiency in tracking growth opportunities.
• Collaborating with the Sales and Marketing teams to identify and execute on strategic growth opportunities for a portfolio of client accounts.

ASSUMPTION: These sample projects are designed to assess the candidate's analytical skills, problem-solving mindset, and ability to collaborate with cross-functional teams to drive growth and improve processes.

❓ Key Questions to Ask During Interview

• Can you describe the current process for tracking incremental revenue and how this role will contribute to its improvement?
• How does INFUSE support the professional development and career growth of its employees in this role?
• Can you provide an example of a time when INFUSE successfully drove incremental revenue for a client and how this role contributed to that success?
• How does INFUSE ensure alignment and collaboration between the Customer Success team and other departments, such as Sales and Marketing?
• What are the most significant challenges facing the Customer Success team currently, and how can this role help address them?

ASSUMPTION: These interview questions are designed to provide insight into the day-to-day responsibilities, team dynamics, and growth opportunities for this role at INFUSE.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link: https://infuse.com/careers/
• Tailor your resume and cover letter to emphasize your relevant experience in Customer Success, Account Management, or Revenue Operations, and highlight specific examples of growth-driven initiatives or process improvements.
• Prepare for behavioral interview questions that focus on your problem-solving skills, collaboration abilities, and experience with CRM tools and reporting dashboards.
• If selected for an interview, be prepared to discuss your approach to driving incremental revenue, optimizing internal processes, and collaborating with cross-functional teams.
• After submitting your application, you can expect to hear back from INFUSE within 1-2 weeks. If you have not heard back after this time, please feel free to follow up with the HR team.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.