📌 Core Information
🔹 Job Title: Account Management Associate
🔹 Company: AvantStay
🔹 Location: Mexico City, Ciudad de México, Mexico
🔹 Job Type: Full-time, Remote
🔹 Category: Hospitality
🔹 Date Posted: May 19, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: Fully Remote
🚀 Job Overview
Key aspects of this role include:
- Providing exceptional service and swift problem resolution to homeowners and guests
- Collaborating with cross-functional teams to improve workflows and enhance the homeowner experience
- Managing and prioritizing tickets in Zendesk for the Account Management team
- Supporting owners with bookings, discounts, and referral processes
- Troubleshooting technical issues and coordinating meetings between homeowners and Account Managers
ASSUMPTION: This role requires strong communication, organizational, and time management skills, as well as the ability to work independently in a fast-paced environment.
📋 Key Responsibilities
✅ Monitor and respond to homeowner communication
✅ Collaborate with cross-functional teams to improve workflows and ensure a premium homeowner experience
✅ Manage Zendesk inboxes for the Account Management team and assist in prioritizing tickets for Account Managers
✅ Update and maintain market reporting in partnership with cross-functional partners
✅ Support owners with bookings and discounts
✅ Support homeowner referral processes including new opportunity submissions and payout status updates
✅ Provide technical assistance with the Lighthouse owner portal and escalate issues to Account Managers when necessary
✅ Coordinate and schedule meetings or calls between homeowners and Account Managers
✅ Follow up on internal and external meeting action items to ensure completion
✅ Help manage property access issues by coordinating with internal operations and local teams
✅ Fulfill homeowner requests for tax documents and assist in navigating compliance needs
ASSUMPTION: The ideal candidate will have experience in customer service, client support, or operations, preferably in tech, real estate, or hospitality.
🎯 Required Qualifications
Education: Not specified
Experience: At least 3 years of experience in customer service, client support, or operations (preferably in tech, real estate, or hospitality)
Required Skills:
- Strong organizational and time management skills
- Excellent written and verbal communication skills in English
- A tech-forward mindset with the ability to learn internal tools quickly (e.g., Salesforce, Zendesk)
- A proactive attitude with a focus on ownership, problem-solving, and follow-through
- Comfort working in a fast-paced, evolving environment
Preferred Skills:
- Experience supporting or working with account managers
- Experience supporting or working within the short-term rental or Hospitality industry
- Experience with email marketing platforms, Google Workspace, and CRM tools
ASSUMPTION: Candidates with relevant experience in customer service or a related field are strongly encouraged to apply.
💰 Compensation & Benefits
Salary Range: $8 - $15 per hour (USD)
Benefits:
Working Hours: Full-time, US business hours (Pacific, Central, or Eastern time)
ASSUMPTION: Compensation and benefits information may be subject to change or additional details provided by the employer.
📌 Applicant Insights
🔍 Company Context
Industry: Hospitality
Company Size: 501-1,000 employees
Founded: 2017
Company Description:
- AvantStay delivers exceptional, unique stays for group travelers
- The company has built a tech-enabled hospitality brand to be the new standard for group experience
- They are venture-funded and growing rapidly in the explosive $100+ billion dollar STR industry
Company Specialties:
- Hospitality
- Technology
- Operations
- Brand
- Real Estate
Company Website: http://www.avantstay.com
ASSUMPTION: AvantStay is a growing hospitality company that focuses on delivering exceptional group travel experiences.
📊 Role Analysis
Career Level: Entry-level to Mid-level
Reporting Structure: This role supports the Account Management team and works cross-functionally with various teams
Work Arrangement: Fully Remote, with availability to work full-time, US business hours
Growth Opportunities:
- Potential career growth within the Account Management team or related departments
- Opportunities to learn and develop skills in hospitality, technology, and operations
ASSUMPTION: This role offers opportunities for professional growth and development within the company.
🌍 Location & Work Environment
Office Type: Remote (Fully Remote)
Office Location(s): Mexico City, Ciudad de México, Mexico
Geographic Context:
- Mexico City is the capital and most populous city of Mexico
- The city is known for its vibrant culture, rich history, and diverse neighborhoods
- Mexico City has a tropical savanna climate with mild winters and warm summers
Work Schedule: Full-time, US business hours (Pacific, Central, or Eastern time)
ASSUMPTION: The remote work environment allows for flexibility and work-life balance, while also requiring strong self-motivation and time management skills.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen interview
- In-depth interview with the hiring manager or team
- Background check and onboarding
Key Assessment Areas:
- Communication skills and customer service experience
- Problem-solving abilities and adaptability
- Technical proficiency and willingness to learn new tools
- Cultural fit and alignment with company values
Application Tips:
- Highlight relevant experience in customer service, client support, or operations
- Tailor your resume and cover letter to emphasize skills and experiences mentioned in the job description
- Prepare examples of problem-solving and customer service scenarios from your past experiences
- Research AvantStay's company culture and values to demonstrate your fit
ATS Keywords: Customer Service, Client Support, Operations, Organizational Skills, Time Management, Communication Skills, Tech-forward Mindset, Problem-solving, Follow-through, Email Marketing, Google Workspace, CRM Tools
ASSUMPTION: The application process may vary, and it is essential to stay informed about the latest updates and requirements from AvantStay.
🛠️ Tools & Technologies
- Salesforce
- Zendesk
- Google Workspace
- CRM tools
- Email marketing platforms
ASSUMPTION: Familiarity with these tools is not required, as training will be provided.
👔 Cultural Fit Considerations
Company Values:
Work Style:
- Fast-paced and evolving environment
- Strong self-motivation and time management skills
- Collaborative and cross-functional teamwork
Self-Assessment Questions:
- Do you have strong communication skills and the ability to work independently?
- Are you comfortable working in a fast-paced, evolving environment?
- Do you have experience in customer service, client support, or operations?
ASSUMPTION: Candidates should assess their fit with the company's work environment and values before applying.
⚠️ Potential Challenges
- Working in a fast-paced, evolving environment may require adaptability and quick learning
- The role may involve handling sensitive homeowner information and maintaining confidentiality
- Some homeowners may have high expectations or demanding requests, requiring strong communication and problem-solving skills
- Working remotely may present challenges in maintaining work-life balance and staying motivated
ASSUMPTION: These challenges can be overcome with strong communication, adaptability, and a proactive approach to problem-solving.
📈 Similar Roles Comparison
- This role is similar to a Customer Service Representative or Client Support Specialist, but with a focus on account management and homeowner communication
- In the hospitality industry, this role may be compared to a Guest Services Agent or Front Desk Associate, but with a more specialized focus on homeowner relations
- Career paths may include progression to Account Manager, Team Lead, or similar roles within the Account Management department
ASSUMPTION: This role offers unique opportunities for growth and development within the hospitality industry.
📝 Sample Projects
- Developing and implementing a new process for managing homeowner communication
- Creating and maintaining market reports to improve homeowner experience and satisfaction
- Collaborating with cross-functional teams to improve workflows and enhance the homeowner experience
ASSUMPTION: These projects are examples of the types of initiatives the Account Management Associate may be involved in, but the specific projects may vary.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of this role, and how can I best prepare for them?
- How does this role support the overall mission and goals of AvantStay?
- What opportunities are there for professional growth and development within the Account Management team?
- How does AvantStay support work-life balance for remote employees?
- What are the most important priorities for this role in the first 30, 60, and 90 days?
ASSUMPTION: These questions can help candidates better understand the role, the company, and the opportunities for growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant skills and experiences mentioned in the job description
- Prepare for interviews by researching AvantStay's company culture and values, and practicing problem-solving and customer service scenarios
- Follow up with the hiring manager or team after your interview to express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
