🔹 Job Title: Account Management Intern (客戶維運實習生)
🔹 Company: Lalamove
🔹 Location: Taipei, Taiwan
🔹 Job Type: Part-time, Internship
🔹 Category: Internship, Customer Service
🔹 Date Posted: May 7, 2025
🔹 Experience Level: Entry-level (0-2 years)
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: This internship is designed for students or recent graduates looking to gain real-world experience in a digital logistics company. The role will provide a well-rounded introduction to the industry and the opportunity to make a meaningful impact on operations.
✅ Collaborate with the customer operations team to understand and improve operational processes
✅ Handle customer inquiries and resolve issues, demonstrating strong communication skills and empathy
✅ Analyze data to identify trends, problems, and opportunities for improvement
✅ Propose and implement solutions to enhance operational efficiency and customer satisfaction
ASSUMPTION: The responsibilities listed above are subject to change based on the team's needs and the intern's skills and interests. The role may also involve ad-hoc tasks and projects as needed.
Education: Pursuing or recently graduated from a bachelor's degree program
Experience: No prior work experience required
Required Skills:
Preferred Skills:
ASSUMPTION: While not required, having relevant experience or skills will enable the intern to make a more significant impact and gain a deeper understanding of the industry.
Salary Range: NT$200 per hour. The internship requires a minimum commitment of 3 days per week.
Benefits:
Working Hours: The internship requires a minimum commitment of 15 hours per week, with flexible scheduling to accommodate the intern's academic calendar.
ASSUMPTION: The salary range is based on industry standards for internships in Taiwan. Benefits may vary depending on the intern's specific needs and the company's policies.
Industry: Lalamove operates in the digital logistics and on-demand delivery sector, which has seen significant growth and innovation in recent years.
Company Size: Lalamove is a mid-sized company with around 5,000 employees globally. This size allows for a more intimate work environment and the opportunity to make a significant impact on the company's success.
Founded: Lalamove was founded in 2013 and has since expanded to operate in 12 markets across Asia and Latin America.
Company Description:
Company Specialties:
Company Website: https://www.lalamove.com
ASSUMPTION: Lalamove's focus on innovation, technology, and customer service makes it an attractive employer for individuals interested in the logistics and e-commerce industries.
Career Level: This internship is an entry-level position designed for students or recent graduates looking to gain real-world experience in a digital logistics company.
Reporting Structure: The intern will report directly to the customer operations manager and work closely with the customer operations team.
Work Arrangement: The internship is part-time, requiring a minimum commitment of 3 days per week, with flexible scheduling to accommodate the intern's academic calendar.
Growth Opportunities:
ASSUMPTION: This internship offers a unique opportunity for students or recent graduates to gain valuable experience in the digital logistics industry and contribute to the company's success.
Office Type: Lalamove's Taipei office is a modern, collaborative workspace that fosters creativity and innovation.
Office Location(s): 72, Tat Chee Avenue, Unit 403, 4/F, Innocentre, Kowloon Tong, Kowloon, HK
Geographic Context:
Work Schedule: The internship requires a minimum commitment of 15 hours per week, with flexible scheduling to accommodate the intern's academic calendar.
ASSUMPTION: Taipei's dynamic business environment and high quality of life make it an attractive location for interns looking to gain experience in the digital logistics industry.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Customer Service, Problem Solving, Data Analysis, Operational Efficiency, Internship, Entry-level, Lalamove, Digital Logistics, On-demand Delivery
ASSUMPTION: Lalamove's application process is designed to assess the candidate's communication skills, problem-solving abilities, and cultural fit. The company values candidates who are proactive, innovative, and passionate about the digital logistics industry.
ASSUMPTION: The specific tools and technologies used by Lalamove may vary depending on the team and the intern's role within the company.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Lalamove values candidates who are passionate about customer service, innovative, and able to thrive in a fast-paced, collaborative work environment.
ASSUMPTION: These challenges are inherent to the nature of the role and the industry, and successful interns will be able to adapt and thrive in this dynamic environment.
ASSUMPTION: This internship offers a unique opportunity for students or recent graduates to gain valuable experience in the digital logistics industry and contribute to the company's success.
ASSUMPTION: The specific projects assigned to the intern will depend on the team's needs and the intern's skills and interests.
ASSUMPTION: Asking thoughtful, well-researched questions during the interview demonstrates the candidate's interest in the role and commitment to their professional development.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.