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Account Management Intern 客戶維運實習生

Lalamove
Full-time
On-site
Taipei, Taipei, Taiwan

📌 Core Information

🔹 Job Title: Account Management Intern (客戶維運實習生)

🔹 Company: Lalamove

🔹 Location: Taipei, Taiwan

🔹 Job Type: Part-time, Internship

🔹 Category: Internship, Customer Service

🔹 Date Posted: May 7, 2025

🔹 Experience Level: Entry-level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

  • Learning and understanding the operations and business model of a digital logistics platform
  • Gaining practical experience in customer communication and service
  • Contributing to operational efficiency by identifying problems and proposing solutions
  • Working in a dynamic, fast-paced environment with a focus on continuous improvement

ASSUMPTION: This internship is designed for students or recent graduates looking to gain real-world experience in a digital logistics company. The role will provide a well-rounded introduction to the industry and the opportunity to make a meaningful impact on operations.

📋 Key Responsibilities

✅ Collaborate with the customer operations team to understand and improve operational processes

✅ Handle customer inquiries and resolve issues, demonstrating strong communication skills and empathy

✅ Analyze data to identify trends, problems, and opportunities for improvement

✅ Propose and implement solutions to enhance operational efficiency and customer satisfaction

ASSUMPTION: The responsibilities listed above are subject to change based on the team's needs and the intern's skills and interests. The role may also involve ad-hoc tasks and projects as needed.

🎯 Required Qualifications

Education: Pursuing or recently graduated from a bachelor's degree program

Experience: No prior work experience required

Required Skills:

  • Strong communication skills in Chinese (Mandarin)
  • Excellent problem-solving skills and attention to detail
  • Ability to work independently and in a team environment
  • Proficient in using data to inform decision-making

Preferred Skills:

  • Familiarity with logistics or supply chain management
  • Experience with customer service or related fields
  • Basic knowledge of data analysis tools (e.g., Excel, Google Sheets)

ASSUMPTION: While not required, having relevant experience or skills will enable the intern to make a more significant impact and gain a deeper understanding of the industry.

💰 Compensation & Benefits

Salary Range: NT$200 per hour. The internship requires a minimum commitment of 3 days per week.

Benefits:

  • On-the-job training and mentorship
  • Opportunity to work in a dynamic, fast-growing company
  • Potential for full-time employment after the internship

Working Hours: The internship requires a minimum commitment of 15 hours per week, with flexible scheduling to accommodate the intern's academic calendar.

ASSUMPTION: The salary range is based on industry standards for internships in Taiwan. Benefits may vary depending on the intern's specific needs and the company's policies.

📌 Applicant Insights

🔍 Company Context

Industry: Lalamove operates in the digital logistics and on-demand delivery sector, which has seen significant growth and innovation in recent years.

Company Size: Lalamove is a mid-sized company with around 5,000 employees globally. This size allows for a more intimate work environment and the opportunity to make a significant impact on the company's success.

Founded: Lalamove was founded in 2013 and has since expanded to operate in 12 markets across Asia and Latin America.

Company Description:

  • Lalamove is an on-demand delivery technology company that empowers users to make deliveries fast and reliable
  • The company operates a vast array of vehicles to suit each market, including lorries, vans, cars, and two-wheel vehicles
  • Lalamove seamlessly connects users and drivers around the world through dedicated mobile and web apps

Company Specialties:

  • Mobile app development
  • Internet technology
  • Transport and logistics

Company Website: https://www.lalamove.com

ASSUMPTION: Lalamove's focus on innovation, technology, and customer service makes it an attractive employer for individuals interested in the logistics and e-commerce industries.

📊 Role Analysis

Career Level: This internship is an entry-level position designed for students or recent graduates looking to gain real-world experience in a digital logistics company.

Reporting Structure: The intern will report directly to the customer operations manager and work closely with the customer operations team.

Work Arrangement: The internship is part-time, requiring a minimum commitment of 3 days per week, with flexible scheduling to accommodate the intern's academic calendar.

Growth Opportunities:

  • Gain practical experience in a fast-growing industry
  • Develop skills in customer communication, problem-solving, and data analysis
  • Potential for full-time employment after the internship

ASSUMPTION: This internship offers a unique opportunity for students or recent graduates to gain valuable experience in the digital logistics industry and contribute to the company's success.

🌍 Location & Work Environment

Office Type: Lalamove's Taipei office is a modern, collaborative workspace that fosters creativity and innovation.

Office Location(s): 72, Tat Chee Avenue, Unit 403, 4/F, Innocentre, Kowloon Tong, Kowloon, HK

Geographic Context:

  • Taipei is a bustling city with a vibrant tech industry and a strong focus on innovation
  • The city offers a high quality of life, with numerous cultural attractions, dining options, and recreational activities
  • Taiwan's strategic location in Asia makes it an ideal hub for international business and trade

Work Schedule: The internship requires a minimum commitment of 15 hours per week, with flexible scheduling to accommodate the intern's academic calendar.

ASSUMPTION: Taipei's dynamic business environment and high quality of life make it an attractive location for interns looking to gain experience in the digital logistics industry.

💼 Interview & Application Insights

Typical Process:

  • Online application submission
  • Phone or video screening with the hiring manager
  • In-person or virtual interview with the customer operations team
  • Background check and onboarding

Key Assessment Areas:

  • Communication skills and customer service aptitude
  • Problem-solving skills and analytical thinking
  • Cultural fit and alignment with Lalamove's values

Application Tips:

  • Tailor your resume and cover letter to highlight your relevant skills and experiences
  • Prepare examples of how you've handled customer service situations or solved complex problems
  • Research Lalamove's business model and industry to demonstrate your understanding and enthusiasm for the role

ATS Keywords: Customer Service, Problem Solving, Data Analysis, Operational Efficiency, Internship, Entry-level, Lalamove, Digital Logistics, On-demand Delivery

ASSUMPTION: Lalamove's application process is designed to assess the candidate's communication skills, problem-solving abilities, and cultural fit. The company values candidates who are proactive, innovative, and passionate about the digital logistics industry.

🛠️ Tools & Technologies

  • Customer relationship management (CRM) software
  • Data analysis tools (e.g., Excel, Google Sheets)
  • Communication platforms (e.g., email, instant messaging)

ASSUMPTION: The specific tools and technologies used by Lalamove may vary depending on the team and the intern's role within the company.

👔 Cultural Fit Considerations

Company Values:

  • Customer-centric
  • Innovative
  • Collaborative
  • Passionate
  • Accountable

Work Style:

  • Dynamic and fast-paced
  • Collaborative and team-oriented
  • Focused on continuous improvement
  • Data-driven and analytical

Self-Assessment Questions:

  • Do you have strong communication skills and a customer-focused mindset?
  • Are you comfortable working in a fast-paced, dynamic environment?
  • Do you have a proven track record of problem-solving and data analysis?

ASSUMPTION: Lalamove values candidates who are passionate about customer service, innovative, and able to thrive in a fast-paced, collaborative work environment.

⚠️ Potential Challenges

  • The internship may require working evenings or weekends to support customer service operations
  • The role may involve handling difficult customer situations, which can be emotionally taxing
  • The fast-paced work environment may be challenging for individuals who prefer a more structured or predictable work environment
  • The internship may require learning and adapting to new tools and technologies quickly

ASSUMPTION: These challenges are inherent to the nature of the role and the industry, and successful interns will be able to adapt and thrive in this dynamic environment.

📈 Similar Roles Comparison

  • Unlike traditional logistics roles, this internship focuses on digital logistics and on-demand delivery, offering a unique perspective on the industry
  • The internship provides a well-rounded introduction to the industry, with opportunities to gain experience in customer service, operations, and data analysis
  • Compared to other internships in the industry, this role offers a high degree of responsibility and the opportunity to make a significant impact on the company's success

ASSUMPTION: This internship offers a unique opportunity for students or recent graduates to gain valuable experience in the digital logistics industry and contribute to the company's success.

📝 Sample Projects

  • Analyzing customer data to identify trends and opportunities for improvement
  • Developing and implementing a new customer communication strategy
  • Collaborating with the operations team to optimize delivery routes and schedules

ASSUMPTION: The specific projects assigned to the intern will depend on the team's needs and the intern's skills and interests.

❓ Key Questions to Ask During Interview

  • What are the most challenging aspects of this role, and how can I prepare for them?
  • How does this internship fit into Lalamove's long-term growth plans, and what opportunities are there for full-time employment after the internship?
  • What are the key priorities for this role in the first 30, 60, and 90 days?
  • How does Lalamove support the professional development and growth of its interns?
  • What are the most important qualities and skills for success in this role, and how can I demonstrate them during the internship?

ASSUMPTION: Asking thoughtful, well-researched questions during the interview demonstrates the candidate's interest in the role and commitment to their professional development.

📌 Next Steps for Applicants

To apply for this position:

  • Submit your application through the following link: https://jobs.lever.co/lalamove/afc4945a-fecf-4e66-9b8a-fc9151aba51e
  • Tailor your resume and cover letter to highlight your relevant skills and experiences
  • Prepare examples of how you've handled customer service situations or solved complex problems
  • Research Lalamove's business model and industry to demonstrate your understanding and enthusiasm for the role
  • Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.