Account Management Manager

📌 Core Information

🔹 Job Title: Account Management Manager

🔹 Company: Ninja Van

🔹 Location: Ho Chi Minh City, Vietnam

🔹 Job Type: Permanent, Full-time

🔹 Category: Transportation, Logistics, Supply Chain and Storage

🔹 Date Posted: July 2, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site (Hybrid)

🚀 Job Overview

Key aspects of this role include:

• Monitoring and improving team performance through KPI tracking and project management
• Managing technical projects to enhance team efficiency and customer satisfaction
• Providing excellent customer service and support to both internal and external stakeholders
• Leading and mentoring a team to ensure high performance and continuous improvement

ASSUMPTION: This role requires a strong balance of analytical, technical, and interpersonal skills. The ideal candidate will be comfortable working with data, managing projects, and collaborating with various teams to drive results.

📋 Key Responsibilities

✅ Develop and monitor daily, weekly, and monthly reports on team productivity and KPI

✅ Manage technical projects to improve team performance, such as FM Cluster, Partial Delivery, and Zalo OA

✅ Monitor sales channel performance and work with relevant departments to address any performance gaps

✅ Set and maintain customer service standards, ensuring timely and accurate service

✅ Collaborate with internal teams to proactively find solutions for customer issues and improve overall processes

✅ Train and support team members on daily operations and evaluate their performance

✅ Establish best practices throughout the technical support process

✅ Handle ad-hoc tasks and projects assigned by the line manager

ASSUMPTION: The role involves a mix of strategic planning, hands-on project management, and customer service. Strong organizational skills and the ability to multitask are essential for success in this position.

🎯 Required Qualifications

Education: Bachelor's degree or above

Experience: Proven work experience as a CE, CR, or AM manager

Required Skills:

• Solid technical background with the ability to explain technical concepts to non-technical audiences
• Excellent written and verbal communication skills in Vietnamese and English
• Excellent Microsoft Office skills, especially Gsheet, Excel, and Powerpoint
• Basic data analytics skills
• Team management skills
• Customer-service oriented with a problem-solving attitude
• Hands-on experience with help desk and remote control software

Preferred Skills:

• Experience with data visualization tools
• Fluency in additional languages

ASSUMPTION: While the role requires a specific set of technical and interpersonal skills, the most important qualities for success are strong problem-solving abilities, adaptability, and a customer-focused mindset.

💰 Compensation & Benefits

Salary Range: Competitive income compared to the market (VND 15,000,000 - 25,000,000 per month, based on experience and qualifications)

Benefits:

• Paid social insurance based on full salary
• Tet bonus (13th salary)
• Performance review from 1 to 4 months
• Annual review salary
• 12 days annual leave, 5 days sick leave (with full salary)
• High-class AON Health Insurance for manager level
• Year End Party, annual Townhall Ceremony
• Attractive team-building activities, regular internal activities
• Provide laptop for employees

Working Hours: Monday - Saturday (10 a.m. to 6 p.m.; work from home on Saturdays)

ASSUMPTION: The salary range provided is an estimate based on market research and comparable roles in the industry. The actual salary may vary depending on the candidate's qualifications and experience.

📌 Applicant Insights

🔍 Company Context

Industry: Transportation, Logistics, Supply Chain and Storage. Ninja Van is a leading last-mile delivery service company in Vietnam, focusing on supporting local SMEs and providing flexible service options.

Company Size: 5,001-10,000 employees. As a large company, Ninja Van offers extensive growth opportunities and a diverse work environment.

Founded: 2015. Ninja Van was established in 2015 and has since grown to become a prominent player in the Vietnamese logistics industry.

Company Description:

• Ninja Van specializes in last-mile delivery services, supporting local SMEs with flexible service options and real-time package tracking
• The company offers various Ninja Rewards programs to help SMEs with their businesses, such as Point Rewards, Creative Hub, Prima Benefit, Aksilerasi, and Capital Loans
• Ninja Van is committed to providing professional and dedicated customer service to support its clients' success

Company Specialties:

• Last-mile delivery services
• Support for local SMEs
• Flexible service options and real-time tracking
• Customer service and rewards programs

Company Website: https://www.ninjavan.co/

ASSUMPTION: Ninja Van's focus on supporting local SMEs and providing flexible service options sets it apart in the competitive logistics industry. The company's commitment to customer service and success is evident in its various rewards programs and dedication to professional customer support.

📊 Role Analysis

Career Level: Mid-level management. The Account Management Manager role is a mid-level position that reports directly to the line manager and oversees a team of account managers.

Reporting Structure: The Account Management Manager is responsible for leading a team of account managers, providing guidance, and ensuring high performance.

Work Arrangement: Hybrid. The role requires on-site work from Monday to Friday, with the option to work from home on Saturdays.

Growth Opportunities:

• Progression to senior management or leadership roles within the company
• Expansion of responsibilities and team size as the company grows
• Cross-functional collaboration and learning opportunities within the organization

ASSUMPTION: The Account Management Manager role offers significant growth potential, as Ninja Van continues to expand its operations and services. Successful candidates can expect to develop their skills and advance their careers within the company.

🌍 Location & Work Environment

Office Type: Corporate office. Ninja Van's office is a modern, professional workspace designed to facilitate collaboration and productivity.

Office Location(s): 307/21 Nguyen Van Troi st, 1 Ward, Tan Binh District, Ho Chi Minh City, Vietnam

Geographic Context:

• Ho Chi Minh City is Vietnam's largest city and a major economic hub, offering a vibrant and dynamic work environment
• The city is known for its bustling street life, diverse culture, and extensive food scene
• Ho Chi Minh City is well-connected by public transportation, making it easy for employees to commute to work

Work Schedule: Monday - Saturday (10 a.m. to 6 p.m.; work from home on Saturdays). The role requires a flexible work schedule, with the ability to work overtime as needed to meet project deadlines.

ASSUMPTION: The Account Management Manager role requires a strong commitment to work-life balance, as it may involve occasional overtime and weekend work to ensure project deadlines are met.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• On-site or virtual interview with the hiring manager and team members
• Final decision and offer

Key Assessment Areas:

• Problem-solving skills and analytical thinking
• Communication and interpersonal skills
• Leadership and team management abilities
• Technical skills and industry knowledge

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare examples of your problem-solving abilities and leadership experiences
• Research Ninja Van's company culture and values to demonstrate your fit with the organization

ATS Keywords: Account Management, Performance Monitoring, Customer Service, Technical Projects, Team Management, Data Analytics, Problem Solving, Communication, Microsoft Office, Help Desk Software

ASSUMPTION: The interview process for this role will focus on assessing the candidate's problem-solving skills, leadership abilities, and cultural fit with the organization. Successful candidates will demonstrate a strong commitment to customer service and a proactive approach to addressing challenges.

🛠️ Tools & Technologies

• Microsoft Office (Gsheet, Excel, Powerpoint)
• Help desk and remote control software
• Data visualization tools (e.g., Tableau, Power BI)

ASSUMPTION: The Account Management Manager role requires proficiency in Microsoft Office and help desk software. Familiarity with data visualization tools is a plus but not required.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric
• Innovative and adaptable
• Collaborative and inclusive
• Accountable and committed

Work Style:

• Results-driven and proactive
• Adaptable and flexible
• Strong problem-solving skills
• Collaborative and team-oriented

Self-Assessment Questions:

• Do you have a proven track record of driving results and improving performance in a customer-facing role?
• Are you comfortable working in a fast-paced, dynamic environment and adapting to change?
• Do you thrive in a collaborative, team-oriented work environment and enjoy supporting the growth and development of your team members?

ASSUMPTION: Successful candidates for the Account Management Manager role will demonstrate a strong commitment to customer service, a proactive approach to problem-solving, and a collaborative work style that aligns with Ninja Van's company values.

⚠️ Potential Challenges

• Managing a team with varying levels of experience and skill sets
• Balancing multiple priorities and project deadlines
• Adapting to a fast-paced, dynamic work environment
• Addressing customer concerns and resolving issues in a timely manner

ASSUMPTION: The Account Management Manager role presents unique challenges that require strong leadership, adaptability, and a customer-focused mindset. Successful candidates will be able to navigate these challenges and drive results in a dynamic work environment.

📈 Similar Roles Comparison

• The Account Management Manager role differs from related positions, such as Account Executive or Customer Success Manager, in its focus on performance monitoring, technical project management, and team leadership
• In the logistics industry, this role is unique in its blend of strategic planning, hands-on project management, and customer service
• Career progression in this role may lead to senior management or leadership positions within the company

ASSUMPTION: The Account Management Manager role offers a unique blend of responsibilities and growth opportunities, setting it apart from related positions in the industry.

📝 Sample Projects

• Developing and implementing a new performance monitoring system to improve team productivity
• Managing a technical project to enhance customer service and satisfaction, such as Zalo OA integration
• Collaborating with internal teams to identify and address customer pain points and improve overall processes

ASSUMPTION: The Account Management Manager role involves a diverse range of projects, from strategic planning and technical project management to customer service and process improvement.

❓ Key Questions to Ask During Interview

• Can you describe the team structure and how this role fits within the organization?
• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does Ninja Van support the growth and development of its employees?
• What are the most challenging aspects of this role, and how can I best prepare to address them?
• What is the company's long-term vision for this role and the team?

ASSUMPTION: The interview process for the Account Management Manager role will focus on assessing the candidate's fit with the company culture, understanding of the role's responsibilities, and alignment with the organization's long-term vision.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Ninja Van careers page
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare examples of your problem-solving abilities and leadership experiences
• Research Ninja Van's company culture and values to demonstrate your fit with the organization
• Follow up with the hiring manager one week after submitting your application to confirm receipt and express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.