📌 Core Information
🔹 Job Title: Account Management Specialist
🔹 Company: MCI
🔹 Location: Manila, Philippines
🔹 Job Type: Full-Time
🔹 Category: Business Process Outsourcing (BPO)
🔹 Date Posted: 2025-05-29
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Overseeing and expanding a portfolio of long-term accounts
- Developing and implementing account growth strategies
- Identifying and qualifying new sales opportunities for existing clients
- Delivering exceptional customer service
- Managing relationships with key stakeholders
ASSUMPTION: This role requires a strong understanding of physical product sales and the ability to establish and sustain relationships with key stakeholders.
📋 Key Responsibilities
✅ Develops/Executes account plans and achieves sales goals
✅ Develops, manages, and maintains business relationships
✅ Expands sale of products and services to existing clients
✅ Responds to customer concerns in a timely manner
✅ Tracks and reports on sales performance
✅ Contributes to the overall success of the company
✅ Performs other additional tasks related to the position
ASSUMPTION: The role may require occasional travel to meet with clients and attend industry events.
🎯 Required Qualifications
Education: Not specified
Experience: Minimum of 2 years of experience in account management, sales, and customer service
Required Skills:
- Strong understanding of physical product sales
- Proven track record of maintaining long-term relationships with employers
- Excellent communication and interpersonal skills
- Ability to build and maintain relationships with clients
- Ability to manage multiple accounts and projects simultaneously
- Ability to work both independently and as part of a team
- Strong customer service skills
- Analytical and problem-solving skills
- Strong organizational and time management skills
Preferred Skills:
- Fluency in multiple languages
- Experience with CRM software
- Knowledge of the industry-specific products or services
ASSUMPTION: While not explicitly stated, a bachelor's degree in Business, Marketing, or a related field may be beneficial for this role.
💰 Compensation & Benefits
Salary Range: PHP 35,000 - 50,000 per month (Based on experience level and industry standards)
Benefits:
- HMO, Medical and Dental coverage
- Free meal during training
- Career growth and learning opportunities
- Allowances (Rice, Clothing, Laundry, Meal)
- Performance and loyalty bonuses
- Frequent disinfection, fogging of workplace
- Opportunities for growth and promotion
- Employee shuttle services
- Company retreats and off-site events
- In-office rewards, raffles, recognition gifts, and treats
Working Hours: 40 hours per week, Monday to Friday
ASSUMPTION: The salary range provided is an estimate based on industry standards for account management roles in the Philippines. Actual compensation may vary based on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of its clients. With a commitment to excellence and a focus on innovation, MCI has established itself as a trusted partner in the industry.
Company Size: MCI has 5,001-10,000 employees globally, with a significant presence in the Philippines. This size allows for ample opportunities for career growth and development.
Founded: MCI was founded in 2002 and has since grown to become a global leader in tech-enabled business services, simplifying contact center outsourcing for brands worldwide.
Company Description:
- MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.
- The company assists clients with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
- MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.
Company Specialties:
- Business Process Outsourcing
- Customer Contact Software
- Contact Center Service
- Call Center Services
- Customer Service
- Inside Sales
- Chat
- Market Research
- Reporting & Analytics
- Customer Lifecycle Management
- Software Integration Service
- Machine Learning and AI
- BPO
- RPA
- NLP
- IT Services Schedule 70
- Temporary Administrative and Professional Services TAPS 736
- Collections
- Claims Processing
- and Federal Contracting
Company Website: https://www.mci.world
ASSUMPTION: MCI's diverse portfolio of services and global presence make it an attractive employer for individuals seeking a dynamic and international work environment.
📊 Role Analysis
Career Level: This role is at the mid-level career stage, requiring a balance of strategic thinking and tactical execution.
Reporting Structure: The Account Management Specialist reports directly to the Account Management Team Lead or Manager.
Work Arrangement: This is an on-site position, with occasional travel required for client meetings and industry events.
Growth Opportunities:
- Progression to Senior Account Management Specialist or Team Lead role
- Transition to related roles within MCI's diverse portfolio of services
- Career development through training and mentorship programs
ASSUMPTION: With MCI's focus on employee growth and development, there are ample opportunities for career advancement within the company.
🌍 Location & Work Environment
Office Type: MCI's Manila office is a modern, professional environment with state-of-the-art facilities and amenities.
Office Location(s): 219 AIC Burgundy Tower, ADB Ave, Pasig City, Philippines 1600
Geographic Context:
- Pasig City is a bustling urban area with a mix of commercial and residential developments
- The office is located near major thoroughfares and public transportation hubs
- The area offers a wide range of dining, entertainment, and shopping options
Work Schedule: The work schedule is typically Monday to Friday, 9:00 AM to 6:00 PM, with a one-hour lunch break. However, the role may require occasional evening or weekend work to accommodate client needs.
ASSUMPTION: The work environment is dynamic and fast-paced, with a strong emphasis on teamwork and collaboration.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the hiring manager
- Final round interview with the team or department head
- Background check and onboarding
Key Assessment Areas:
- Sales and account management skills
- Customer service and communication skills
- Problem-solving and analytical skills
- Cultural fit and team dynamics
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Prepare examples of your past sales achievements and customer service successes
- Research MCI's services and industry to demonstrate your understanding of the company and its offerings
- Be prepared to discuss your long-term career goals and how this role fits into your plans
ATS Keywords: Account Management, Sales, Customer Service, Relationship Building, Project Management, Teamwork, Analytical Skills, Problem-Solving Skills, Organizational Skills, Time Management Skills, CRM, BPO, Customer Experience, Customer Lifecycle Management
ASSUMPTION: MCI's application process is designed to assess both technical skills and cultural fit, with a focus on finding the best match for the role and the team.
🛠️ Tools & Technologies
- Customer Relationship Management (CRM) software
- Salesforce or similar CRM platforms
- Microsoft Office Suite
- Project management tools (e.g., Asana, Trello, Jira)
- Communication and collaboration tools (e.g., Slack, Microsoft Teams)
ASSUMPTION: The specific tools and technologies used may vary depending on the client and the project.
👔 Cultural Fit Considerations
Company Values:
- Customer-centricity
- Integrity
- Innovation
- Collaboration
- Continuous improvement
Work Style:
- Dynamic and fast-paced
- Team-oriented and collaborative
- Results-driven and goal-oriented
- Adaptable and flexible
- Strong communication and interpersonal skills
Self-Assessment Questions:
- Do you thrive in a fast-paced, team-oriented environment?
- Are you comfortable working with diverse clients and managing multiple projects simultaneously?
- Do you have strong communication and interpersonal skills, with the ability to build and maintain relationships with clients?
- Are you results-driven and goal-oriented, with a proven track record of achieving sales targets?
- Do you have a strong understanding of physical product sales and the ability to establish and sustain relationships with key stakeholders?
ASSUMPTION: MCI values employees who are proactive, adaptable, and committed to delivering exceptional customer experiences.
⚠️ Potential Challenges
- Managing multiple accounts and projects simultaneously may require strong organizational and time management skills
- Occasional travel may be required to meet with clients and attend industry events
- The role may involve working with diverse clients, each with their unique needs and expectations
- The work environment can be dynamic and fast-paced, with a strong emphasis on teamwork and collaboration
ASSUMPTION: These challenges can be overcome with strong communication, organizational, and time management skills, as well as a proactive and adaptable approach to work.
📈 Similar Roles Comparison
- Compared to other account management roles, this position may require a stronger focus on physical product sales and customer service
- MCI's diverse portfolio of services and global presence offer unique opportunities for career growth and development
- This role may have a more dynamic and fast-paced work environment compared to roles in smaller or more traditional companies
ASSUMPTION: While the core responsibilities of this role are similar to other account management positions, the unique aspects of MCI's business and work environment make it a distinctive opportunity.
📝 Sample Projects
- Developing and implementing a strategic account growth plan for a key client in the retail industry
- Managing a portfolio of long-term accounts for a leading telecommunications company, focusing on customer retention and upselling opportunities
- Collaborating with a cross-functional team to deliver a comprehensive customer experience solution for a major e-commerce client
ASSUMPTION: These sample projects illustrate the diverse nature of the role and the opportunity to work with a wide range of clients and industries.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does this role fit into the overall strategy and growth plans for the company?
- What are the most challenging aspects of the role, and how can I best prepare to succeed in them?
- What opportunities are there for professional development and growth within the company?
- How does the company support work-life balance for its employees?
ASSUMPTION: Asking thoughtful and insightful questions demonstrates your interest in the role and your commitment to success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Prepare examples of your past sales achievements and customer service successes
- Research MCI's services and industry to demonstrate your understanding of the company and its offerings
- Be prepared to discuss your long-term career goals and how this role fits into your plans
- Follow up with the hiring manager one week after your final interview to express your continued interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
