📌 Core Information
🔹 Job Title: Ad CX Quality Manager, Prime Video Ads
🔹 Company: Amazon
🔹 Location: Seattle, Washington, United States
🔹 Job Type: On-site
🔹 Category: Advertising & Marketing
🔹 Date Posted: April 30, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: No
🚀 Job Overview
Key aspects of this role include:
- Transforming the streaming TV advertising landscape
- Building an advertising business that revolutionizes brand connections with Prime Video's global audience
- Leading and standardizing quality control processes across Ad CX programs
- Driving systematic improvements in ad delivery systems, cue point management, and sponsorship programs
- Partnering with multiple teams to enhance the advertising experience while ensuring operational excellence
ASSUMPTION: This role requires a strong understanding of advertising technology and a data-driven approach to quality control. The ideal candidate will have experience in program management, data analysis, and cross-functional collaboration.
📋 Key Responsibilities
✅ Lead and standardize quality control processes across Ad CX programs
✅ Develop and implement automated quality checks, measurement frameworks, and dashboards for proactive issue identification and performance monitoring
✅ Establish standardized processes for defect taxonomy, tracking, root cause analysis, and resolution across teams
✅ Coordinate cross-functional efforts, including "Walk the Store" exercises, to identify and address quality gaps
✅ Partner with Trust & Safety and operational teams to ensure compliance and content appropriateness for PVA house ads
✅ Manage responses to VOC Ad CX signals and customer-reported issues, driving continuous improvement through data-driven insights
✅ Design scalable solutions for international expansion of cue point systems and ad delivery quality
✅ Build and maintain relationships with key stakeholders across Product, Engineering, and Operations teams
✅ Provide regular reporting on quality metrics and program effectiveness to senior leadership
ASSUMPTION: This role requires strong technical program management skills, data analysis, and stakeholder management. The ideal candidate will be comfortable working in a dynamic, fast-paced environment and driving continuous improvement.
🎯 Required Qualifications
Education: Bachelor's degree in a relevant field (e.g., Business, Marketing, or a related discipline)
Experience: 5-10 years of experience in quality control, program management, or a related field
Required Skills:
- Proven experience in quality control and program management
- Strong data analysis skills and proficiency in data visualization tools
- Excellent cross-functional collaboration and stakeholder management skills
- Familiarity with advertising technology and digital media
- Strong problem-solving skills and ability to drive continuous improvement
Preferred Skills:
- Experience with automated quality checks and measurement frameworks
- Fluency in multiple languages for international expansion
- Background in customer experience or customer service
ASSUMPTION: The ideal candidate will have a strong technical background in quality control and program management, with a focus on data-driven decision-making and continuous improvement.
💰 Compensation & Benefits
Salary Range: $120,000 - $180,000 per year (based on industry standards for a manager-level role in advertising and marketing in Seattle)
Benefits:
- Medical, dental, and vision insurance
- 401(k) matching
- Paid time off and holidays
- Maternity and paternity leave
- Employee discounts
Working Hours: Full-time (40 hours per week), with some flexibility for remote work
ASSUMPTION: The salary range provided is an estimate based on industry standards for a manager-level role in advertising and marketing in Seattle. Actual compensation may vary based on factors such as experience, skills, and performance.
📌 Applicant Insights
🔍 Company Context
Industry: E-commerce and retail, with a focus on advertising and digital media
Company Size: 10,001+ employees (large enterprise)
Founded: 1994 (as an online bookstore, with a focus on e-commerce and digital media since)
Company Description:
- Amazon is a global technology company that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence
- The company is guided by four principles: customer obsession, passion for invention, commitment to operational excellence, and long-term thinking
- Amazon is driven by the excitement of building technologies, inventing products, and providing services that change lives
Company Specialties:
- E-commerce and online retail
- Cloud computing and infrastructure
- Digital streaming and entertainment
- Artificial intelligence and machine learning
Company Website: https://www.amazon.com/
ASSUMPTION: Amazon is a large, global technology company with a focus on e-commerce, digital media, and cloud computing. The company is known for its customer-centric approach and commitment to innovation.
📊 Role Analysis
Career Level: Managerial role with potential for growth and leadership opportunities
Reporting Structure: This role reports directly to the Director of Ad CX Quality Programs
Work Arrangement: On-site, with some flexibility for remote work
Growth Opportunities:
- Potential for career progression within the Ad CX Quality Programs team or other departments within Amazon
- Opportunities to work on high-impact projects and drive strategic initiatives
- Chance to gain experience in a fast-paced, dynamic environment and learn from industry experts
ASSUMPTION: This role offers significant growth opportunities for the right candidate, with the potential for career progression and exposure to high-impact projects.
🌍 Location & Work Environment
Office Type: Corporate office environment with open-plan workspaces and collaborative work areas
Office Location(s): Seattle, Washington, United States
Geographic Context:
- Seattle is a major city in the Pacific Northwest region of the United States
- The city is known for its vibrant tech industry, with a strong focus on e-commerce, digital media, and cloud computing
- Seattle offers a diverse range of cultural attractions, outdoor activities, and a high quality of life
Work Schedule: Full-time (40 hours per week), with some flexibility for remote work
ASSUMPTION: The work environment for this role is a corporate office setting in Seattle, with a focus on collaboration and innovation. The city offers a high quality of life and a vibrant tech industry.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video screen with a member of the HR team
- On-site or virtual interview with the hiring manager and other team members
- Final round interview with senior leadership
Key Assessment Areas:
- Problem-solving skills and ability to drive continuous improvement
- Cross-functional collaboration and stakeholder management skills
- Technical proficiency in quality control and program management
- Alignment with Amazon's leadership principles and company culture
Application Tips:
- Highlight relevant experience in quality control, program management, and data analysis
- Tailor your resume and cover letter to emphasize skills and experiences that match the job requirements
- Prepare for behavioral interview questions that focus on problem-solving, collaboration, and leadership
ATS Keywords: Quality control, program management, data analysis, cross-functional collaboration, advertising technology, digital media
ASSUMPTION: The application process for this role is likely to involve multiple rounds of interviews, with a focus on assessing the candidate's problem-solving skills, technical proficiency, and cultural fit.
🛠️ Tools & Technologies
- Data visualization tools (e.g., Tableau, Power BI)
- Project management software (e.g., Asana, JIRA)
- Advertising technology platforms (e.g., Amazon Advertising Platform, third-party ad servers)
- Collaboration tools (e.g., Microsoft Office, Google Workspace)
ASSUMPTION: The ideal candidate will have experience with data visualization tools, project management software, and advertising technology platforms.
👔 Cultural Fit Considerations
Company Values:
- Customer obsession
- Passion for invention
- Commitment to operational excellence
- Long-term thinking
Work Style:
- Fast-paced and dynamic environment
- Collaborative and cross-functional teams
- Focus on innovation and continuous improvement
- Data-driven decision-making
Self-Assessment Questions:
- How do you approach problem-solving in a fast-paced, dynamic environment?
- Can you provide an example of a time when you drove continuous improvement through data-driven insights?
- How do you collaborate effectively with cross-functional teams to achieve shared goals?
ASSUMPTION: The ideal candidate will be a strong cultural fit for Amazon, with a focus on customer obsession, innovation, and continuous improvement.
⚠️ Potential Challenges
- Working in a fast-paced, dynamic environment that requires adaptability and flexibility
- Managing cross-functional teams and stakeholders with competing priorities and perspectives
- Ensuring operational excellence while driving continuous improvement and innovation
- Navigating a large, complex organization with multiple departments and teams
ASSUMPTION: This role presents significant challenges, including working in a fast-paced environment, managing cross-functional teams, and driving continuous improvement while maintaining operational excellence.
📈 Similar Roles Comparison
- This role is unique in its focus on quality control and program management within the advertising technology industry
- Similar roles may include Quality Assurance Manager, Program Manager, or Data Analyst, but with a focus on different industries or functional areas
- Career progression in this role may lead to leadership positions within the Ad CX Quality Programs team or other departments within Amazon
ASSUMPTION: This role is unique in its focus on quality control and program management within the advertising technology industry, with significant growth opportunities for the right candidate.
📝 Sample Projects
- Developing and implementing automated quality checks for ad delivery systems
- Designing and executing "Walk the Store" exercises to identify and address quality gaps
- Managing responses to VOC Ad CX signals and customer-reported issues to drive continuous improvement
ASSUMPTION: These sample projects are representative of the types of initiatives the ideal candidate will work on in this role, with a focus on driving continuous improvement and enhancing the advertising experience.
❓ Key Questions to Ask During Interview
- How does this role fit into the overall Ad CX Quality Programs team and Amazon's broader advertising strategy?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does Amazon support the professional development and growth of its employees in this role?
- What are the biggest challenges facing the Ad CX Quality Programs team, and how can this role help address them?
- How does Amazon ensure a positive work-life balance for its employees in this role?
ASSUMPTION: These key questions are designed to help the candidate understand the role's context, priorities, and growth opportunities, as well as Amazon's approach to professional development and work-life balance.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to emphasize skills and experiences that match the job requirements
- Prepare for behavioral interview questions that focus on problem-solving, collaboration, and leadership
- Research Amazon's company culture and leadership principles to demonstrate your alignment with the company's values
- Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
