📌 Core Information
🔹 Job Title: Aftermarket & Services Growth Director
🔹 Company: Caterpillar Inc.
🔹 Location: Singapore, Singapore
🔹 Job Type: Full-Time
🔹 Category: Sales
🔹 Date Posted: May 30, 2025
🔹 Experience Level: 10+ years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Driving strategic growth for Caterpillar's Excavation Division (EXD) aftermarket services
- Leading and coordinating multiple workstreams under the EXD Growth Strategy
- Collaborating cross-functionally with various enterprise functions to drive integrated solutions
- Ensuring services growth contributes to operational profit and aligns with broader EXD financial goals
- Building and leading a high-performing team with a focus on leadership development, diversity, and inclusion
ASSUMPTION: This role requires a strategic mindset, strong leadership skills, and the ability to work effectively across multiple functions and teams.
📋 Key Responsibilities
✅ Strategic Growth Leadership: Accelerating services growth to meet commitments, driving relevance with existing and untapped customer segments, and creating a flywheel effect to enhance customer loyalty, satisfaction, and dealer growth while boosting product revenue and operational profit and cash flow (OPACC).
✅ Program and Workstream Oversight: Leading initiatives such as Rebuild Services, Kit Offerings, and Unknown Customer Engagement, and developing a process for kit approval.
✅ Cross-Functional Collaboration: Working with component groups, PSLD distribution, CISD, DSD, and Cat Financial to drive integrated solutions and supporting dealer services growth plans.
✅ Execution and Governance: Developing and executing a roadmap for prioritized services opportunities, delivering on key milestones, and participating in governance reviews.
✅ Financial and Operational Accountability: Ensuring services growth contributes to OPACC and aligns with broader EXD financial goals, and maintaining cost discipline.
✅ Team and Talent Development: Building and leading a high-performing team with a focus on leadership development, diversity, and inclusion, and demonstrating leadership to reinforce a culture of performance and engagement.
ASSUMPTION: This role involves a high degree of strategic planning, cross-functional collaboration, and team leadership, requiring strong organizational and communication skills.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Engineering, or a related field. An advanced degree (MBA, MS) would be an asset.
Experience: 10+ years of experience in leadership roles, with a strong track record in program oversight, cross-functional collaboration, and team development. Proven experience in driving growth and strategic initiatives in a complex, global organization.
Required Skills:
- Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
- Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
- Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
- Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
- Strategic Thinking: Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.
- Value Selling: Knowledge of the principles and practices for selling products, technology, and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.
Preferred Skills:
- Experience in the heavy machinery or related industries
- Fluency in multiple languages, with a focus on English and Mandarin
- Proven ability to work effectively in a matrix organization
ASSUMPTION: Given the global nature of Caterpillar's operations and the need to engage with diverse customer segments, language skills and experience working in a matrix organization are highly desirable.
💰 Compensation & Benefits
Salary Range: The salary range for this role is estimated to be between SGD 250,000 and SGD 350,000 per annum, depending on experience and qualifications. This estimate is based on industry standards for similar roles in Singapore.
Benefits:
- Competitive benefits package, including health insurance, retirement plans, and employee discounts
- Opportunities for professional development and career growth within a global organization
- Dynamic and inclusive work environment that values diversity and fosters innovation
Working Hours: This role requires a standard workweek of 40 hours, with some flexibility for occasional overtime or weekend work as needed to meet project deadlines or attend customer events.
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in Singapore. Actual compensation may vary based on individual qualifications and experience.
📌 Applicant Insights
🔍 Company Context
Industry: Caterpillar Inc. operates in the machinery manufacturing industry, focusing on the production of construction and mining equipment, diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives.
Company Size: With over 10,000 employees, Caterpillar is a large, global organization that offers a wide range of career opportunities and the resources to support its employees' professional development.
Founded: Caterpillar was founded in 1925 and has since grown into a leading global manufacturer, providing innovative products and services to customers around the world.
Company Description:
- Caterpillar is committed to helping customers build a better, more sustainable world through its innovative products and services, backed by its global dealer network.
- The company operates through three primary segments – Construction Industries, Resource Industries, and Energy & Transportation – and provides financing and related services through its Financial Products segment.
- Caterpillar does business on every continent, with a strong focus on operational excellence, innovation, and customer satisfaction.
Company Specialties:
- Manufacture of construction and mining equipment
- Diesel and natural gas engines
- Industrial gas turbines
- Diesel-electric locomotives
- Global dealer network
Company Website: Caterpillar.com
ASSUMPTION: Caterpillar's extensive global presence and diverse product offerings provide unique opportunities for employees to grow both personally and professionally.
📊 Role Analysis
Career Level: This role is a senior leadership position, reporting directly to the Vice President of the Excavation Division (EXD).
Reporting Structure: The Aftermarket & Services Growth Director will oversee the daily operations of the EXD aftermarket team and collaborate with various enterprise functions, including component groups, PSLD distribution, CISD, DSD, and Cat Financial.
Work Arrangement: This role is on-site, with a standard workweek of 40 hours. Some flexibility is required for occasional overtime or weekend work to meet project deadlines or attend customer events.
Growth Opportunities:
- Progression to a more senior leadership role within the Excavation Division or another business unit
- Expansion of responsibilities to include additional regions or product lines
- Development of leadership and management skills through mentoring and coaching opportunities
ASSUMPTION: Given Caterpillar's global presence and diverse product offerings, there are numerous opportunities for employees to grow both personally and professionally within the organization.
🌍 Location & Work Environment
Office Type: Caterpillar's Singapore office is a modern, collaborative workspace that fosters innovation and teamwork.
Office Location(s): Singapore, Singapore
Geographic Context:
- Singapore is a major global hub for business, finance, and technology, offering a vibrant and multicultural work environment.
- The city-state is known for its high quality of life, excellent infrastructure, and strong commitment to sustainability and innovation.
- Singapore's strategic location in Southeast Asia provides easy access to key markets in the region and beyond.
Work Schedule: The standard workweek is 40 hours, with some flexibility for occasional overtime or weekend work as needed.
ASSUMPTION: Caterpillar's Singapore office offers a dynamic and inclusive work environment that values diversity and fosters innovation, providing employees with the opportunity to grow both personally and professionally.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the hiring manager
- In-depth behavioral and technical interviews with cross-functional stakeholders
- Final interview with the Vice President of the Excavation Division
- Background check and offer extension
Key Assessment Areas:
- Strategic thinking and problem-solving skills
- Leadership and team-building abilities
- Cross-functional collaboration and stakeholder management
- Customer focus and understanding of the aftermarket services landscape
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for behavioral interview questions using the STAR method (Situation, Task, Action, Result)
- Research Caterpillar's products, services, and industry trends to demonstrate your knowledge and enthusiasm for the role
ATS Keywords: Aftermarket, Services Growth, Strategic Leadership, Program Oversight, Cross-Functional Collaboration, Execution, Governance, Financial Accountability, Team Development, Customer Focus, Data Gathering & Analysis, Decision Making, Critical Thinking, Relationship Management, Strategic Thinking, Value Selling
ASSUMPTION: Given the competitive nature of the job market and the high volume of applications Caterpillar receives, it is essential to tailor your application materials and prepare thoroughly for interviews to increase your chances of success.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Data analysis and visualization tools (e.g., Tableau, Power BI)
- Project management software (e.g., Microsoft Project, Asana)
- Customer relationship management (CRM) software (e.g., Salesforce, Microsoft Dynamics)
ASSUMPTION: While specific tools and technologies may vary depending on the role and team, proficiency in Microsoft Office Suite and relevant industry-specific software is essential for success in this role.
👔 Cultural Fit Considerations
Company Values:
- Integrity: Uphold the highest ethical standards in all actions and decisions
- Excellence: Strive for continuous improvement and deliver outstanding results
- Teamwork: Collaborate effectively across boundaries to achieve common goals
- Commitment: Fulfill promises and be accountable for personal and team performance
- Safety: Prioritize the safety of people, equipment, and the environment
Work Style:
- Results-driven and action-oriented
- Strong leadership and team-building skills
- Excellent communication and interpersonal skills
- Adaptable and resilient in the face of change and uncertainty
- Proficient in working in a matrix organization and collaborating with cross-functional stakeholders
Self-Assessment Questions:
- Do you have a proven track record of driving strategic growth and leading high-performing teams in a complex, global organization?
- Are you comfortable working in a matrix organization and collaborating effectively with cross-functional stakeholders?
- Do you possess strong leadership and team-building skills, with a commitment to fostering a culture of performance and engagement?
ASSUMPTION: Caterpillar values employees who embody its core values and demonstrate a strong work ethic, commitment to excellence, and a results-driven mindset.
⚠️ Potential Challenges
- Managing a diverse and global team with varying levels of experience and expertise
- Navigating a complex, matrix organization with multiple stakeholders and competing priorities
- Balancing the need for strategic, long-term planning with the demands of day-to-day operations and tactical execution
- Adapting to a dynamic and evolving business environment, with changes in customer needs, market conditions, and organizational structure
ASSUMPTION: These challenges are inherent in a senior leadership role within a large, global organization and can be effectively managed through strong leadership, strategic planning, and effective communication and collaboration.
📈 Similar Roles Comparison
- Unlike other sales or marketing roles, this position focuses on driving growth through aftermarket services, rather than traditional product sales
- This role requires a strong understanding of the heavy machinery industry and the aftermarket services landscape, as well as the ability to work effectively with cross-functional stakeholders
- Career progression in this role may lead to more senior leadership positions within the Excavation Division or other business units, as well as opportunities to expand responsibilities to include additional regions or product lines
ASSUMPTION: While this role shares some similarities with other sales or marketing positions, its focus on aftermarket services growth and the need to work effectively with cross-functional stakeholders make it a unique opportunity within the industry.
📝 Sample Projects
- Developing and executing a strategic plan to accelerate services growth for the Excavation Division, with a focus on reaching previously unengaged customer segments
- Leading a cross-functional team to evaluate and optimize the current kit offerings, with a focus on improving performance in key regions such as North America and Europe
- Refining the process for kit approval and ensuring alignment with regional rebuild revenue targets and dealer growth plans
ASSUMPTION: These sample projects illustrate the strategic, cross-functional, and collaborative nature of the Aftermarket & Services Growth Director role and the opportunity to drive meaningful impact on the Excavation Division's growth and success.
❓ Key Questions to Ask During Interview
- Can you describe the current state of the aftermarket services landscape for the Excavation Division and the key opportunities for growth?
- How does this role collaborate with other business units and functions within Caterpillar to drive integrated solutions and support dealer growth plans?
- What are the most pressing challenges facing the Excavation Division's aftermarket services team, and how can this role address them to drive sustainable growth?
- How does Caterpillar support the professional development and career growth of its employees, particularly in senior leadership roles?
- What is the expected timeline for assessing the success of the strategic growth initiatives in this role, and how will progress be measured?
ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in the role and provides valuable information to help you make an informed decision about your career.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the Caterpillar Careers website
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role, with a focus on your strategic thinking, leadership, and cross-functional collaboration abilities
- Prepare for behavioral interview questions using the STAR method (Situation, Task, Action, Result), focusing on your experience driving growth and strategic initiatives in complex, global organizations
- Research Caterpillar's products, services, and industry trends to demonstrate your knowledge and enthusiasm for the role
- Follow up with the hiring manager one week after submitting your application to confirm receipt and inquire about the next steps in the interview process
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
