📌 Core Information
🔹 Job Title: Ambassador Marketing and Operations Manager
🔹 Company: Care Access
🔹 Location: Remote, US
🔹 Job Type: Full Time - Regular
🔹 Category: Research Services
🔹 Date Posted: 2025-05-09
🔹 Experience Level: 2-5 years
🔹 Remote Status: Remote Solely
🚀 Job Overview
Key aspects of this role include:
- Leading and optimizing outreach initiatives through the Ambassador Program and member-level marketing efforts.
- Managing resources, optimizing strategies, and collaborating with community engagement teams to drive patient awareness and recruitment.
- Working closely with the Community Engagement team to develop, improve, and scale a grassroots marketing approach.
- Leveraging local Ambassadors and local insights and partnerships to increase awareness, trust, and participation in the Future of Medicine Program.
ASSUMPTION: This role requires a strategic and proactive mindset, with a strong focus on data-driven decision making and relationship building.
📋 Key Responsibilities
✅ Develop and continuously improve Ambassador resources, including playbooks, talking points, flyers, FAQs, and outreach templates.
✅ Create and manage attribution mechanisms such as QR codes, UTM links, and other tracking tools to monitor Ambassador performance and impact.
✅ Oversee Ambassador payments and ensure timely, accurate processing.
✅ Leverage feedback and data insights to refine Ambassador outreach strategies and messaging.
✅ Maintain and optimize a CRM to track Ambassador activities, categorize engagement, and report on outcomes.
✅ Manage the organization and deployment of member-facing marketing materials in coordination with internal teams.
✅ Ensure consistency, clarity, and accessibility in marketing collateral, simplifying complex medical concepts for diverse audiences.
✅ Oversee marketing execution at community events and partner locations to drive awareness and participation.
✅ Serve as the key liaison between patient marketing and local community engagement teams to ensure unified messaging and aligned goals.
✅ Analyze and report on marketing performance data, including Ambassador attribution and member engagement metrics, to drive continuous improvement.
✅ Recognize, analyze, and adapt outreach strategies to align with regional communication styles and cultural nuances.
✅ Support and innovate on-site marketing activations and event-based outreach alongside local site and event teams.
✅ Assist with data collection, implementation, and reporting at events and site locations.
✅ Provide creative solutions to support local events and ad hoc outreach opportunities.
✅ Stay informed of best practices in grassroots marketing, patient engagement, and Ambassador program management to continually refine program effectiveness.
✅ Ensure Ambassador-related processes are compliant and scalable, supporting organizational growth and geographic expansion.
ASSUMPTION: This role requires strong organizational skills, attention to detail, and the ability to manage multiple initiatives and stakeholders effectively.
🎯 Required Qualifications
Education: Bachelor's degree or equivalent experience in Marketing, Communications, Public Health, Business, or a related field
Experience: 3+ years of experience in marketing, grassroots outreach, or community engagement— preferably in healthcare or public health.
Required Skills:
- Proven success in designing and managing influencer or field marketing programs, including attribution methods and payment processes.
- Strong experience maintaining CRM systems to manage distributed teams, track outcomes, and drive actionable insights.
- Ability to curate compelling, user-friendly marketing collateral and Ambassador resources, such as playbooks, flyers, talking points, and FAQs.
- Skilled in analyzing data and feedback to optimize outreach and marketing tactics in real time.
- Excellent project management capabilities with the ability to juggle multiple initiatives, stakeholders, and timelines while maintaining attention to detail.
- Excellent relationship-building skills, with the ability to work collaboratively across teams and with diverse external partners and community advocates.
- Proficiency with marketing platforms and tools such as CRM systems, Canva (or similar creative tools), social media management, and basic email marketing platforms.
- Comfortable working in a fast-paced, mission-driven environment that values adaptability, accountability, and results.
Preferred Skills:
- Familiarity with paid media, digital patient acquisition, and attribution methodologies.
- Spanish or other bilingual abilities.
ASSUMPTION: Candidates with experience in clinical research, patient advocacy, and/or community health outreach are strongly preferred.
💰 Compensation & Benefits
Salary Range: $80,000 - $120,000 per year (Based on industry standards for a Marketing Manager with 3-5 years of experience in the Research Services sector)
Benefits:
- Paid Time Off (PTO) and Company Paid Holidays
- 100% Employer paid medical, dental, and vision insurance plan options
- Health Savings Account and Flexible Spending Accounts
- Bi-weekly HSA employer contribution
- Company paid Short-Term Disability and Long-Term Disability
- 401(k) Retirement Plan, with Company Match
Working Hours: Full-time (40 hours per week) with up to 20% travel required
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in the Research Services sector. Actual compensation may vary based on experience, skills, and other factors.
📌 Applicant Insights
🔍 Company Context
Industry: Care Access operates in the Research Services sector, focusing on accelerating the future of medicine through clinical trials and patient engagement.
Company Size: Care Access is a mid-sized company with 501-1,000 employees, providing a collaborative and dynamic work environment.
Founded: Care Access was founded with a mission to revolutionize access to clinical trials for the benefit of patients everywhere.
Company Description:
- Care Access is a unique, multi-specialty network of research sites operating as one connected team of physician investigators, nurse coordinators, and operations managers.
- The company cares deeply about its people and the patients it serves, fostering a culture of collaboration, innovation, and long-term impact.
- Care Access works with big players in the industry, engaging with physicians and caring for patients to bring life-changing therapies to those in need.
Company Specialties:
- Clinical research and patient engagement
- Ambassador program management and grassroots marketing
- Community health outreach and patient advocacy
- Data-driven decision making and continuous process improvement
Company Website: CareAccess.com
ASSUMPTION: Care Access is committed to diversity, equity, and inclusion, valuing unique contributions and fostering a culture where people from diverse backgrounds feel valued and respected.
📊 Role Analysis
Career Level: This role is at the Manager level, offering opportunities for growth and leadership within the organization.
Reporting Structure: The Ambassador Marketing and Operations Manager will report directly to the Director of Community Engagement.
Work Arrangement: This role is remote solely, with up to 20% travel required for on-site marketing activations and event-based outreach.
Growth Opportunities:
- Care Access values internal mobility and offers opportunities for career growth and development within the organization.
- This role provides exposure to various aspects of the business, including marketing, operations, and community engagement, fostering a well-rounded skill set.
- With the company's focus on growth and expansion, there are ample opportunities for career advancement.
ASSUMPTION: Success in this role may lead to opportunities in leadership, management, or specialized marketing positions within the organization.
🌍 Location & Work Environment
Office Type: Remote
Office Location(s): United States
Geographic Context:
- The United States offers a diverse range of cultural, linguistic, and regional contexts, allowing for tailored outreach strategies and messaging.
- The remote work environment provides flexibility and work-life balance, with the ability to work from anywhere in the country.
- The United States has a well-established healthcare system and a robust clinical trials infrastructure, providing ample opportunities for patient engagement and recruitment.
Work Schedule: Full-time (40 hours per week) with up to 20% travel required
ASSUMPTION: The remote work environment requires strong self-motivation, time management, and communication skills to ensure productivity and success in the role.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the Hiring Manager
- In-depth interview with the Hiring Manager and a member of the Community Engagement team
- Final interview with the Director of Community Engagement
- Background check and onboarding
Key Assessment Areas:
- Marketing and grassroots outreach strategies
- Data analysis and reporting skills
- Relationship-building and collaboration abilities
- Project management and organizational skills
- Adaptability and problem-solving skills
Application Tips:
- Tailor your resume and cover letter to highlight relevant marketing, grassroots outreach, and community engagement experience.
- Demonstrate your understanding of the Ambassador Program and member-level marketing efforts in your application materials.
- Showcase your ability to analyze data and optimize marketing strategies based on feedback and insights.
- Prepare for behavioral interview questions that focus on your experience with influencer or field marketing programs, CRM management, and event coordination.
- Be ready to discuss your familiarity with the healthcare industry, clinical research, and patient advocacy.
ATS Keywords: Marketing, Grassroots Outreach, Community Engagement, Ambassador Program, CRM, Data Analysis, Project Management, Healthcare, Clinical Research, Patient Advocacy
ASSUMPTION: Care Access uses an Applicant Tracking System (ATS) to manage job applications, and including relevant keywords in your resume can improve your chances of being seen by the hiring team.
🛠️ Tools & Technologies
- CRM systems (e.g., Salesforce, HubSpot, or similar)
- Marketing platforms and tools (e.g., Canva, social media management, email marketing)
- Data analysis and reporting tools (e.g., Excel, Google Analytics, or similar)
- Project management tools (e.g., Asana, Trello, or similar)
ASSUMPTION: Proficiency with the specific CRM, marketing, and project management tools used by Care Access is required for success in this role.
👔 Cultural Fit Considerations
Company Values:
- Patient-centric: Care Access prioritizes the needs and well-being of patients above all else.
- Innovative: The company fosters a culture of creativity, continuous learning, and improvement.
- Collaborative: Care Access values teamwork, open communication, and collective problem-solving.
Work Style:
- Mission-driven: Care Access is committed to accelerating the future of medicine and improving patient outcomes.
- Adaptable: The company values flexibility, resilience, and the ability to pivot in the face of change.
- Data-driven: Care Access makes decisions based on data insights and continuous performance improvement.
Self-Assessment Questions:
- How do you align with Care Access's patient-centric values, and how have you demonstrated this in your previous roles?
- Can you provide an example of a time when you had to adapt to a significant change or challenge, and how did you approach it?
- How do you ensure that your marketing strategies and messaging are accessible and inclusive for diverse audiences?
ASSUMPTION: Care Access values candidates who are passionate about the company's mission, align with its core values, and can thrive in a dynamic, mission-driven work environment.
⚠️ Potential Challenges
- Managing a distributed team of Ambassadors and ensuring consistent messaging and branding across various regions and communities.
- Balancing the need for data-driven decision making with the need for creative and innovative outreach strategies.
- Navigating the complexities of the healthcare industry and regulatory environment while maintaining a patient-centric focus.
- Managing the logistics and coordination of on-site marketing activations and event-based outreach, often in remote or decentralized locations.
ASSUMPTION: Success in this role requires strong project management, communication, and problem-solving skills, as well as the ability to adapt to changing priorities and demands.
📈 Similar Roles Comparison
- Unlike traditional marketing roles, this position focuses on grassroots outreach and community engagement, requiring a unique blend of skills and experience.
- Care Access's Ambassador Program is a distinctive aspect of its patient engagement strategy, setting this role apart from similar positions in the industry.
- This role offers the opportunity to work closely with local community engagement teams, fostering a collaborative and cross-functional work environment.
ASSUMPTION: While this role shares similarities with other marketing and community engagement positions, its focus on grassroots outreach, Ambassador program management, and patient advocacy makes it a unique and valuable opportunity.
📝 Sample Projects
- Developing and implementing a regional marketing campaign to increase patient awareness and recruitment in a specific geographic area.
- Collaborating with local community engagement teams to create tailored marketing materials and resources for diverse communities and cultural contexts.
- Analyzing and optimizing Ambassador performance data to refine outreach strategies and improve patient engagement metrics.
ASSUMPTION: These sample projects illustrate the data-driven, collaborative, and patient-centric approach required for success in this role.
❓ Key Questions to Ask During Interview
- How does the Ambassador Marketing and Operations Manager role fit into the overall patient engagement strategy at Care Access?
- Can you describe the team structure and dynamics within the Community Engagement department?
- How does Care Access support and empower its Ambassadors to be successful advocates for the company's mission?
- What are the key performance indicators (KPIs) for this role, and how are they tracked and reported?
- How does Care Access foster a culture of innovation and continuous improvement within its marketing and community engagement efforts?
ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in the role and commitment to understanding the company's mission and values.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant marketing, grassroots outreach, and community engagement experience.
- Prepare for behavioral interview questions that focus on your experience with influencer or field marketing programs, CRM management, and event coordination.
- Be ready to discuss your familiarity with the healthcare industry, clinical research, and patient advocacy.
- Follow up with the hiring team one week after submitting your application to express your continued interest in the role.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
