📌 Core Information
🔹 Job Title: Analyst - Customer Acquisition and Compliance
🔹 Company: MTN Nigeria
🔹 Location: Nigeria
🔹 Job Type: Full time
🔹 Category: Sales and Distribution
🔹 Date Posted: April 10, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Analyzing SIM card registration and customer acquisition data to evaluate channel performance
- Preparing reports and presenting insights to business review meetings
- Engaging with regions to implement customer acquisition initiatives and follow up on their implementation
- Providing functional support to the Customer Acquisition Manager
- Supporting end-to-end device life-cycle management and monitoring device heartbeat, utilization, and efficiency
ASSUMPTION: This role requires strong analytical skills, attention to detail, and the ability to work with large datasets. It also involves regular communication with regional teams and stakeholders.
📋 Key Responsibilities
✅ Evaluate performance of SIM registration channels, including trade partners, walk-in centers, mobile lite, connect stores, connect points, and other SIM registration agents
✅ Collect, analyze, and interpret channel data to develop weekly and monthly reports
✅ Monitor device life-cycle, track device heartbeat, utilization, and efficiency
✅ Engage regions to follow up on implementation of customer acquisition channel initiatives
✅ Maintain a strong and reliable database to facilitate tracking and improvement of channel services
✅ Prepare monthly, quarterly, and year-to-date measurement reports
✅ Provide functional support to the Customer Acquisition Manager
✅ Support end-to-end SIM acquisition agent system setup, training, onboarding, and exit
✅ Analyze relevant best practices and provide recommendations to the Customer Acquisition Manager
✅ Attend regulatory meetings at the state level and share outcomes with regional leadership
ASSUMPTION: This role requires a high level of organization, strong analytical skills, and the ability to work independently and collaboratively with regional teams.
🎯 Required Qualifications
Education: First degree in Computer Science, Statistics, Economics, Business Administration, Accounting, or a related discipline
Experience: 3-7 years of work experience, including at least 3 years in a specialized area
Required Skills:
- Data analysis and interpretation
- Customer acquisition and retention strategies
- Compliance and regulatory knowledge
- Project planning and reporting
- Sales and marketing experience
- Data mining tools
- Database management
- Device life-cycle management
- Channel performance evaluation
- Regulatory compliance
- Training and onboarding
- Customer retention and churn analysis
Preferred Skills:
ASSUMPTION: Candidates with experience in telecoms and data mining tools are preferred for this role.
💰 Compensation & Benefits
Salary Range: The salary range for this role in Nigeria is typically between ₦10,000,000 and ₦15,000,000 per annum, depending on experience and qualifications. This is an estimate based on industry standards and may vary.
Benefits:
- Health insurance
- Pension plan
- Employee discounts on MTN services
- Opportunities for professional development and career growth
Working Hours: Full-time position with standard working hours Monday to Friday, 8:00 AM to 5:00 PM. Occasional overtime may be required to meet project deadlines.
ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's qualifications and experience.
📌 Applicant Insights
🔍 Company Context
Industry: MTN Nigeria is a leading telecommunications company, providing mobile network services to over 77 million subscribers. The company operates in a competitive market and is subject to regulatory requirements.
Company Size: MTN Nigeria is a large organization with over 12,000 employees, providing ample opportunities for career growth and development.
Founded: MTN Group was founded in 1994 in South Africa, and MTN Nigeria was launched in 2001. The company has since grown to become one of the largest telecommunications companies in Africa.
Company Description:
- MTN Nigeria is a subsidiary of MTN Group, a multinational telecommunications company based in South Africa
- The company provides mobile network services, including voice, data, and mobile financial services
- MTN Nigeria is committed to delivering innovative, customer-focused solutions that empower its subscribers
Company Specialties:
- Mobile network services
- Mobile financial services
- Enterprise solutions
- Internet of Things (IoT)
Company Website: http://www.mtn.com.ng
ASSUMPTION: MTN Nigeria is a large organization with a strong brand and a reputation for innovation and customer focus. The company offers competitive salaries and benefits packages, as well as opportunities for career growth and development.
📊 Role Analysis
Career Level: This role is at the mid-level career stage, requiring a balance of technical skills and experience, as well as the ability to work collaboratively with regional teams.
Reporting Structure: The Analyst will report directly to the Manager - Customer Acquisition and Compliance West.
Work Arrangement: This is an on-site role, with the possibility of occasional remote work for specific tasks or projects.
Growth Opportunities:
- Progression to a senior analyst or manager role within the customer acquisition and compliance team
- Opportunities to work on cross-functional projects and gain exposure to other areas of the business
- Potential to move into a related role within the sales and distribution division or another division within MTN Nigeria
ASSUMPTION: This role offers opportunities for career growth and development within MTN Nigeria, depending on the candidate's performance and the organization's needs.
🌍 Location & Work Environment
Office Type: MTN Nigeria has multiple offices across the country, with the specific office location for this role not specified in the job description.
Office Location(s): The office location for this role is not specified in the job description. Applicants should contact MTN Nigeria for more information.
Geographic Context:
- Nigeria is the most populous country in Africa, with over 200 million inhabitants
- The telecommunications industry in Nigeria is competitive and dynamic, with several major players
- MTN Nigeria operates in a challenging and sometimes volatile political and economic environment
Work Schedule: The work schedule for this role is Monday to Friday, 8:00 AM to 5:00 PM, with occasional overtime as required.
ASSUMPTION: The work environment for this role is likely to be fast-paced and dynamic, with a strong focus on results and performance.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- Technical assessment or case study
- Final interview with the hiring manager
- Background check and offer
Key Assessment Areas:
- Data analysis and interpretation skills
- Customer acquisition and retention strategies
- Compliance and regulatory knowledge
- Project planning and reporting skills
- Communication and presentation skills
- Problem-solving and critical thinking skills
Application Tips:
- Tailor your resume to highlight your relevant experience and skills for this role
- Prepare for the technical assessment or case study by brushing up on your data analysis skills and familiarizing yourself with MTN Nigeria's products and services
- Research MTN Nigeria's company culture and values to ensure a good fit
- Prepare questions to ask the interviewer about the role, the team, and the company
ATS Keywords: SIM card registration, customer acquisition, data analysis, channel performance, reporting, project planning, sales, marketing, data mining, database management, device life-cycle management, channel performance evaluation, regulatory compliance, training, onboarding, customer retention, churn analysis
ASSUMPTION: MTN Nigeria uses an Applicant Tracking System (ATS) to screen resumes, so it's important to include relevant keywords from the job description in your resume to increase your chances of being selected for an interview.
🛠️ Tools & Technologies
- Data analysis and visualization tools (e.g., Excel, Power BI, Tableau)
- Customer relationship management (CRM) software (e.g., Salesforce, Zoho CRM)
- Project management tools (e.g., Asana, Trello, Microsoft Project)
- Database management systems (e.g., SQL, MySQL, Oracle)
- Telecommunications industry-specific software and platforms
ASSUMPTION: The specific tools and technologies required for this role may vary depending on the candidate's experience and the organization's needs.
👔 Cultural Fit Considerations
Company Values:
- Leadership: MTN Nigeria values leaders who inspire and drive change
- Integrity: The company expects its employees to act with honesty and integrity in all their dealings
- Respect: MTN Nigeria values diversity and encourages a culture of respect and inclusivity
- Excellence: The company strives for excellence in all its operations and encourages its employees to continuously improve
Work Style:
- Collaborative: MTN Nigeria values teamwork and encourages its employees to work collaboratively to achieve common goals
- Adaptable: The company operates in a dynamic and sometimes challenging environment, requiring its employees to be adaptable and resilient
- Customer-focused: MTN Nigeria is committed to delivering innovative, customer-focused solutions that empower its subscribers
Self-Assessment Questions:
- Do you have a proven track record of driving results through data analysis and interpretation?
- Are you comfortable working in a fast-paced, dynamic environment with tight deadlines?
- Do you have strong communication and presentation skills, with the ability to influence and persuade stakeholders?
- Are you comfortable working collaboratively with regional teams and stakeholders to achieve common goals?
ASSUMPTION: MTN Nigeria values employees who are results-driven, adaptable, and customer-focused, with strong communication and collaboration skills.
⚠️ Potential Challenges
- The telecommunications industry in Nigeria is competitive and dynamic, with several major players
- MTN Nigeria operates in a challenging and sometimes volatile political and economic environment
- The role requires a high level of organization, strong analytical skills, and the ability to work independently and collaboratively with regional teams
- The work schedule may require occasional overtime to meet project deadlines
ASSUMPTION: The potential challenges for this role are related to the competitive and dynamic nature of the telecommunications industry in Nigeria, as well as the high level of organization and analytical skills required for the role.
📈 Similar Roles Comparison
- Compared to similar roles in other industries, this role requires a higher level of data analysis and interpretation skills
- Compared to similar roles in other telecommunications companies, this role may require a higher level of regulatory compliance and customer acquisition channel management
- Compared to similar roles in other divisions within MTN Nigeria, this role may offer opportunities for career growth and development within the sales and distribution division or another division within the company
ASSUMPTION: This role is unique in its focus on customer acquisition and compliance within the telecommunications industry, but it shares many similarities with other analytical and customer-focused roles across industries.
📝 Sample Projects
- Analyzing SIM card registration data to identify trends and patterns in customer acquisition and retention
- Developing and implementing customer acquisition channel initiatives to improve performance and drive growth
- Monitoring device life-cycle and device heartbeat to optimize utilization and efficiency
- Preparing reports and presenting insights to business review meetings to inform decision-making and strategy
ASSUMPTION: These sample projects are intended to illustrate the types of tasks and responsibilities that the Analyst may be expected to perform in this role.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does this role fit into the broader customer acquisition and compliance strategy for MTN Nigeria?
- What opportunities are there for career growth and development within the sales and distribution division or the company as a whole?
- How does MTN Nigeria support work-life balance for its employees?
- What is the company's approach to diversity, equity, and inclusion?
ASSUMPTION: These questions are intended to help the candidate better understand the role, the team, and the company, as well as to demonstrate the candidate's interest in and engagement with the role.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the MTN Nigeria careers portal
- Tailor your resume to highlight your relevant experience and skills for this role
- Prepare for the technical assessment or case study by brushing up on your data analysis skills and familiarizing yourself with MTN Nigeria's products and services
- Research MTN Nigeria's company culture and values to ensure a good fit
- Prepare questions to ask the interviewer about the role, the team, and the company
- Follow up with the hiring manager within one week of the interview to express your appreciation for the opportunity and reiterate your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
