📌 Core Information
🔹 Job Title: Associate, Communications
🔹 Company: Santander
🔹 Location: Boston, Massachusetts, United States
🔹 Job Type: Full-Time
🔹 Category: Banking
🔹 Date Posted: 2025-04-30
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Developing and implementing internal communication strategies
- Creating and distributing business line communications
- Collaborating with various internal stakeholders
- Managing multiple projects simultaneously
ASSUMPTION: This role requires strong communication skills, project management experience, and the ability to work effectively with diverse teams.
📋 Key Responsibilities
✅ Develops, reviews, and delivers the company's internal communication strategies and key messages
✅ Creates, manages, and implements internal communications plans for the line of business
✅ Provides ongoing support and communication advice to company leadership
✅ Develops materials, such as articles, presentations, and distribution lists for launches, campaigns, and other product and service marketing initiatives
✅ Streamlines communication by writing, distributing, and coordinating internal newsletters and targeted communications
✅ Collaborates with various internal stakeholders to efficiently and accurately translate project needs into functional design and to ensure creative is in alignment with brand standards
✅ Develops tactical plans for quarterly campaigns focusing on a simple set of behaviors, routines, and tools
✅ Maintains a strong connection to ongoing execution in the field, being proactive to needs and opportunities by developing a structured execution plan for all deliverables within demanding time constraints
✅ Inspects materials for quality, completeness, accuracy, and alignment with established brand standards and internal policies
✅ Tracks effectiveness of communications programs and makes recommendations for improvement
✅ Ensures adherence to brand standards and internal policies
ASSUMPTION: This role requires a high level of attention to detail, strong organizational skills, and the ability to manage multiple projects simultaneously.
🎯 Required Qualifications
Education: Bachelor's Degree or equivalent work experience in Communications, Marketing, Public Relations, Journalism, or a related field
Experience: 5+ years of Communications Development Required, 5+ years of experience with CMS systems such as WordPress and Drupal, Photoshop, InDesign, and video editing
Required Skills:
- Microsoft Office Suite proficiency
- Demonstrated ability to apply a wide variety of communication techniques
- Ability to create effective messaging for specific audiences
- Demonstrated ability to apply objective judgment and discretion
- Ability to manage multiple projects simultaneously and meet deadlines
- Flexibility to manage changing requirements and short timelines
- Ability to multi-task and possess excellent prioritization skills
- Demonstrated ability to apply conflict resolution techniques
- Ability to work independently and as part of a team, self-motivated, adaptable, and possessing a positive attitude
- Demonstrated excellent written/oral communications, research, and proofreading skills
- Excellent critical thinking skills and the ability to exercise good judgment and solve problems quickly and effectively
- Self-motivated, good organizational and interpersonal skills, and detail-oriented individual who can prioritize tasks and meet deadlines
- Strong project management skills with exceptional attention to detail
Preferred Skills:
- 5 years of Consumer Banking Experience
ASSUMPTION: This role requires a strong background in communications development, experience with CMS systems, and proficiency in Microsoft Office Suite.
💰 Compensation & Benefits
Salary Range: $71,250.00 USD - $115,000.00 USD per year
Benefits:
Working Hours: 40 hours per week
ASSUMPTION: The salary range provided is based on the information given in the job listing. However, it is always recommended to verify the salary range with the employer.
📌 Applicant Insights
🔍 Company Context
Industry: Banking. Santander is a leading commercial bank, founded in 1857, and headquartered in Spain. It is one of the largest banks in the world by market capitalization.
Company Size: 10,001+ employees. As a large organization, Santander offers a wide range of opportunities for career growth and development.
Founded: 1857. Santander has a long history in the banking industry and has established itself as a global leader in financial services.
Company Description:
- Santander aims to be the best open financial services platform, providing services to individuals, SMEs, corporates, financial institutions, and governments.
- The bank's purpose is to help people and businesses prosper in a simple, personal, and fair way.
- Santander is building a more responsible bank and has made commitments to support this objective, including raising €220 billion in green financing between 2019 and 2030.
Company Specialties:
- Banking
- Financial Services
- Corporate Banking
- Information Technology
- Cyber Security
Company Website: https://www.santander.com
ASSUMPTION: Santander is a well-established and reputable financial institution with a strong global presence and a commitment to responsible banking practices.
📊 Role Analysis
Career Level: Mid-level to Senior. This role requires a significant amount of experience and expertise in communications development and project management.
Reporting Structure: The Associate, Communications will report directly to the Manager, Communications.
Work Arrangement: On-site. This role requires working on-site at the company's Boston office.
Growth Opportunities:
- Potential to advance to a Manager or Director role within the Communications department
- Opportunities to work on high-profile projects and initiatives
- possibility to gain experience in various aspects of corporate communications
ASSUMPTION: This role offers significant opportunities for career growth and development within the Communications department and the broader organization.
🌍 Location & Work Environment
Office Type: Corporate Office. Santander's Boston office is a professional and collaborative work environment.
Office Location(s): 1 State Street, Boston, MA 02109, United States
Geographic Context:
- Boston is a major financial hub, offering ample opportunities for networking and professional development
- The city is known for its rich history, culture, and diverse neighborhoods
- Boston has a humid continental climate, with warm summers and cold, snowy winters
Work Schedule: Standard business hours, with flexibility for occasional remote work or adjusted hours as needed.
ASSUMPTION: The Boston office provides a professional and collaborative work environment, with opportunities for networking and professional development within the financial industry.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- On-site or virtual interview with the hiring manager
- Final interview with the team or additional stakeholders
- Background check and offer
Key Assessment Areas:
- Communication skills and ability to create effective messaging
- Project management experience and ability to manage multiple projects simultaneously
- Cultural fit and alignment with company values
- Problem-solving skills and ability to exercise good judgment
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Demonstrate your understanding of internal communications strategies and tactics
- Showcase your ability to manage multiple projects simultaneously and meet deadlines
- Prepare for behavioral interview questions that focus on your communication, project management, and problem-solving skills
ATS Keywords: Internal Communications, Strategic Communications, Project Management, CMS, WordPress, Drupal, Microsoft Office Suite, Communications Development
ASSUMPTION: The application process for this role is likely to be competitive, and candidates should be prepared to demonstrate their relevant experience and skills throughout the interview process.
🛠️ Tools & Technologies
- Microsoft Office Suite (PowerPoint, Word, Excel)
- CMS systems (WordPress, Drupal)
- Photoshop, InDesign
- Video editing software
ASSUMPTION: Proficiency in these tools and technologies is required for this role, as they are essential for creating and managing internal communications materials.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric
- Responsible banking
- Integrity and ethical behavior
- Collaboration and teamwork
- Continuous learning and improvement
Work Style:
- Fast-paced and dynamic work environment
- Opportunities for collaboration and teamwork
- Focus on continuous learning and professional development
- Strong emphasis on attention to detail and quality control
Self-Assessment Questions:
- How do you ensure that your communication strategies align with the company's values and business objectives?
- How do you prioritize and manage multiple projects simultaneously, especially when faced with changing requirements and short timelines?
- How do you approach conflict resolution and maintaining a positive work environment when working with diverse teams?
ASSUMPTION: Candidates should be prepared to demonstrate their alignment with Santander's company values and work style preferences throughout the interview process.
⚠️ Potential Challenges
- Managing multiple projects simultaneously and meeting tight deadlines
- Working in a fast-paced and dynamic work environment
- Adapting to changing requirements and priorities
- Ensuring consistent and accurate communication across multiple channels and platforms
ASSUMPTION: These challenges require strong project management skills, adaptability, and the ability to work effectively under pressure.
📈 Similar Roles Comparison
- Compared to other communications roles, this position places a greater emphasis on project management and the ability to manage multiple projects simultaneously
- Within the banking industry, this role is similar to Communications Manager or Senior Communications Specialist positions
- Career path for this role may lead to Manager or Director of Communications positions within the organization
ASSUMPTION: This role offers unique opportunities for career growth and development within the Communications department and the broader organization.
📝 Sample Projects
- Developing and implementing a quarterly internal communications campaign to promote a new product or service
- Creating and distributing targeted communications to support a company-wide initiative or change management effort
- Managing the production and distribution of a monthly internal newsletter, featuring articles, interviews, and other relevant content
ASSUMPTION: These sample projects demonstrate the range of responsibilities and skills required for this role, from strategic planning and execution to tactical implementation and management.
❓ Key Questions to Ask During Interview
- How does this role fit into the broader Communications department and the organization as a whole?
- What are the most pressing priorities for this role in the first 30, 60, and 90 days?
- How does the company support the professional development and growth of its employees?
- What is the typical career path for someone in this role, and what opportunities exist for advancement within the department and the broader organization?
- How does the company ensure consistent and effective communication across multiple channels and platforms?
ASSUMPTION: These questions demonstrate your interest in the role and the organization, and provide valuable insights into the work environment and career growth opportunities.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the provided link
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Prepare for behavioral interview questions that focus on your communication, project management, and problem-solving skills
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
