Associate Director, Client Success

📌 Core Information

🔹 Job Title: Associate Director, Client Success

🔹 Company: Brainlabs

🔹 Location: United States

🔹 Job Type: On-site

🔹 Category: 🎧 Customer Experience (CX)

🔹 Date Posted: Mon Mar 31 2025 16:35:38 GMT+0000 (Coordinated Universal Time)

🔹 Experience Level: 5-10 years

🔹 Remote Status: Remote Solely

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Scoping, resourcing, and project managing client deliverables across medium-sized clients.
• Ensuring client goals are met with high-quality outcomes delivered on budget.
• Liaising with client and practice leads to prioritize and implement QA controls.
• Coordinating internal and external meetings to ensure efficient project execution.

ASSUMPTION: The role demands a proactive approach to client success, with an emphasis on attention to detail and strategic client management, assuming involvement in both internal and external client meetings.

📋 Key Responsibilities

✅ Ensure timely delivery for all client commitments through effective project management.

✅ Resolve issues, track progress, and marshal resources efficiently.

✅ Coordinate multiple internal and external meetings to maintain workflow consistency.

✅ Produce meeting notes, action items, status updates, and performance reports.

✅ Prepare for quarterly business reviews, and sign off fee sheets.

ASSUMPTION: Responsibilities imply the need for a detail-oriented individual with excellent organizational capabilities to handle simultaneous projects smoothly.

🎯 Required Qualifications

Education: Not specified

Experience: 5+ years in project management within a client-centric organization.

Required Skills:

• Project Management
• Digital Marketing Knowledge
• Monday.com Proficiency

Preferred Skills:

• Proficiency in project management tools other than Monday.com
• Advanced certification in marketing or relevant field

ASSUMPTION: Preferred skills enhance the effectiveness in multi-platform project management and are based on the skills required for handling complex digital marketing projects.

💰 Compensation & Benefits

Salary Range: $90,000 - $110,000 USD

Benefits:

• Flexible work environment
• Comprehensive health benefits
• Professional development opportunities

Working Hours: 40 hours per week; flexible hours possible depending on client needs

ASSUMPTION: Benefits include standard industry offerings for senior roles in a digital agency, aiming to attract top talent with health care and developmental opportunities.

📌 Applicant Insights

🔍 Company Context

Industry: Advertising Services, with a focus on digital-first strategies.

Company Size: Approximately 1001 employees, suggesting a mid-sized company with extensive resources yet agile enough for innovation.

Founded: Not specified; extensive industry experience is implied.

Company Description:

• Brainlabs focuses on leveraging technology, data, and testing for unparalleled marketing ROI.
• Innovative solutions in paid search, programmatic and social media.
• An international presence with a collaborative global team environment.

Company Specialties:

• Paid Search
• Programmatic Advertising
• SEO

Company Website: http://www.brainlabsdigital.com

ASSUMPTION: Company specialties focus on cutting-edge digital marketing technologies, supporting its competitive advantage in the advertising industry.

📊 Role Analysis

Career Level: Associate Director, implying strategic and leadership tasks.

Reporting Structure: Reports to the Director, Client Success, highlighting a senior but non-executive position.

Work Arrangement: Primarily remote, leveraging flexible work strategies to maximize productivity and client engagement.

Growth Opportunities:

• Potential to lead larger client teams with proven success in role.
• Opportunities for skill advancement through internal training programs.
• Visible pathway to senior leadership roles within the company.

ASSUMPTION: Role combines project management proficiency with team leadership, aiming for career growth through success in dynamic client interactions.

🌍 Location & Work Environment

Office Type: Remote work setup with provisions for future on-site engagements if necessary.

Office Location(s): Various U.S. locations, including New York City and Los Angeles.

Geographic Context:

• Accessible to key U.S. markets for client interaction.
• Options for networking within multiple regional tech and media hubs.
• Diverse cultural and business setting conducive to innovative work.

Work Schedule: Primarily remote, flexible work hours depnding on client and company needs.

ASSUMPTION: Assumes the flexibility of location enhances the role's appeal to a broad range of applicants.

💼 Interview & Application Insights

Typical Process:

• Initial screening call with HR.
• Technical and skill-based interviews with team members.
• Final interview with Director to discuss strategic vision alignment.

Key Assessment Areas:

• Project management skills and experience.
• Client relationship management expertise.
• Ability to meet deadlines and manage complex projects.

Application Tips:

• Highlight experience in digital marketing project management.
• Demonstrate organizational skills with examples from previous work.
• Prepare to discuss QA processes and efficiency improvements.

ATS Keywords: Project Management, Digital Marketing, QA Processes, Client Success, Monday.com

ASSUMPTION: The interview process emphasizes practical experience and strategic alignment with corporate objectives.

🛠️ Tools & Technologies

• Monday.com for project management
• Various digital marketing tools for optimization and analytics
• Collaboration and communication platforms for team coordination

ASSUMPTION: The use of advanced project management platforms indicates a tech-savvy, organized work approach critical for role success.

👔 Cultural Fit Considerations

Company Values:

• Commitment to continuous improvement
• Strong team collaboration ethos
• Emphasis on culture-driven success

Work Style:

• Independent yet team-focused work approach
• Resourceful, adaptive problem-solving mindset
• Continuous learning and application of innovative practices

Self-Assessment Questions:

• Can you manage multiple client projects concurrently?
• How do you incorporate digital marketing strategies into client solutions?
• Describe your approach to team leadership.

ASSUMPTION: The role's alignment with cultural values necessitates candidates who thrive in a dynamic, innovative, team-oriented environment.

⚠️ Potential Challenges

• Managing complex client requirements across different time zones.
• Balancing remote coordination with internal and client-facing responsibilities.
• Maintaining a high quality of deliverables amidst tight deadlines.
• Developing strategic client relationships in a remote working context.

ASSUMPTION: Challenges imply a need for resilience in coordinating projects and maintaining standards in a remote and fast-paced environment.

📈 Similar Roles Comparison

• Enhanced client management skills compared to typical project management roles.
• Greater emphasis on digital marketing acumen than in similar positions.
• Stronger focus on leveraging technology for strategic project outcomes.

ASSUMPTION: Comparison based on common industry expectations for roles involving client and project management within digital media contexts.

📝 Sample Projects

• Coordinating a multi-channel digital marketing campaign
• Managing client integrations and utilizing ad tech platforms
• Leading a QA enhancement project across service lines

ASSUMPTION: Sample projects reflect industry-standard tasks expected of roles requiring project and client management expertise.

❓ Key Questions to Ask During Interview

• What are the company's expectations for client success in this role?
• How does the role influence and integrate with the broader team?
• What kinds of support does the company offer for professional development?
• How is project performance evaluated and improved?
• Can you describe a typical career progression path for this position?

ASSUMPTION: Interview questions focus on aligning personal goals with organizational strategies and understanding role expectations.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the company's career portal
• Prepare a detailed resume highlighting relevant project management expertise.
• Include a cover letter describing your fit for the Client Success role.
• Ensure all submitted documents align with the job description requirements.
• Schedule a time for a preliminary call with the recruitment team after your application is reviewed.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.