B2B Customer Success Manager

📌 Core Information

🔹 Job Title: B2B Customer Success Manager

🔹 Company: Fiverr

🔹 Location: Tel Aviv-Yafo, Tel Aviv, Israel

🔹 Job Type: On-site

🔹 Category: Customer Service, Customer Experience (CX)

🔹 Date Posted: Sat Mar 29 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Remote OK

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Driving retention and growth among valuable B2B customers by understanding their business needs.
• Developing long-term relationships to foster satisfaction and loyalty.
• Serving as the primary contact for high-value accounts.
• Proactively identifying and pursuing business opportunities for account expansion.

ASSUMPTION: This overview assumes that the role involves significant interaction with customers to drive business outcomes, which is typical for Customer Success roles.

📋 Key Responsibilities

✅ Develop and maintain strong relationships with key stakeholders.

✅ Communicate regularly with clients to update on product innovations and industry trends.

✅ Collaborate with internal departments to create solutions that support client growth.

✅ Serve as the primary point of contact for high-valued accounts.

✅ Identify business opportunities for account expansion and upsell.

✅ Monitor account health and address concerns to minimize churn.

✅ Represent the voice of the customer to provide feedback into core processes.

ASSUMPTION: These responsibilities suggest alignment with the typical duties of roles aimed at business growth and customer satisfaction in B2B environments.

🎯 Required Qualifications

Education: Not specified

Experience: 2-4 years in B2B customer success, account management, or sales roles

Required Skills:

• Strong sales skills with a track record of driving expansion.
• Ability to communicate and influence effectively at all organizational levels.
• Strong analytical skills to translate data into insights.

Preferred Skills:

• Experience with Salesforce and G Suite (especially Sheets and Slides).
• Passion for technology and the Gig Economy.

ASSUMPTION: The role likely values a mix of sales acumen and analytical ability to manage customer accounts successfully.

💰 Compensation & Benefits

Salary Range: Not specified, typically competitive for the industry

Benefits:

• Industry-standard health and wellness benefits
• Professional development opportunities
• Work-life balance initiatives

Working Hours: 40 hours per week

ASSUMPTION: The benefits listed reflect typical packages in tech companies with an emphasis on employee well-being and development.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development, focusing on the gig economy and freelance platforms

Company Size: 501-1,000 employees, suggesting a mid-sized enterprise with potential for personalized employee engagement

Founded: Not specified

Company Description:

• A global platform connecting businesses with freelance talent.
• Offers a wide range of digital services across various industries.
• Fosters a community-driven approach to business.

Company Specialties:

• Gigs and online marketplace
• Freelance and small business services
• Ecommerce and entrepreneur support

Company Website: http://fiverr.com

ASSUMPTION: The focus is on an innovative work culture that emphasizes flexibility and creativity, fitting for a tech-based platform company.

📊 Role Analysis

Career Level: Mid-level, ideally suited for professionals with a few years of experience

Reporting Structure: Likely to report to a senior manager or division head in customer success

Work Arrangement: Primarily on-site with remote work options

Growth Opportunities:

• Potential to lead projects and initiatives.
• Opportunities for cross-departmental collaboration.
• Progression towards senior management roles.

ASSUMPTION: Given Fiverr’s growth and expansion, role holders might find significant career progression and lateral movement opportunities.

🌍 Location & Work Environment

Office Type: Traditional office setting with modern amenities

Office Location(s): Eliezer Kaplan Street 8, Tel Aviv, Israel

Geographic Context:

• Located in a major tech hub with vibrant business activities.
• Access to a network of tech professionals and resources.
• Convenient public transportation and urban amenities.

Work Schedule: Full-time, generally aligning with standard business hours

ASSUMPTION: The office location in a bustling urban area suggests potential for dynamic interactions and community engagement.

💼 Interview & Application Insights

Typical Process:

• Initial application screening through the online portal
• Phone interview with HR or talent acquisition
• In-person or video interview with hiring manager

Key Assessment Areas:

• Communication and presentation skills
• Problem-solving abilities and strategic thinking
• Sales acumen and relationship-building capacity

Application Tips:

• Highlight experience in customer success and account management.
• Demonstrate examples of strategic thinking and problem-solving.
• Be prepared to discuss results-driven achievements in previous roles.

ATS Keywords: Customer Success, Account Management, Sales, Strategic Thinking, Problem Solving, Relationship Building

ASSUMPTION: The recruitment process likely involves a mix of technical and soft skill assessments, aligning with the role's dual focus on customer management and strategic growth.

🛠️ Tools & Technologies

• Salesforce
• Google Sheets and Slides
• CRM and other customer management tools

ASSUMPTION: The role heavily relies on CRM systems like Salesforce for account management and reporting, which are industry-standard tools in customer success roles.

👔 Cultural Fit Considerations

Company Values:

• Innovation and creativity
• Customer-centric approach
• Diversity and inclusion

Work Style:

• Proactive and results-driven
• Collaborative and team-oriented
• Flexible with a focus on continuous improvement

Self-Assessment Questions:

• Do you thrive in a fast-paced, dynamic environment?
• Are you comfortable using data to drive decisions?
• Do you have experience in building and maintaining client relationships?

ASSUMPTION: The role is likely best suited for individuals who are adaptable and comfortable working in a globally integrated company that values diversity.

⚠️ Potential Challenges

• Managing multiple high-value accounts simultaneously.
• Navigating complex customer needs across varied industries.
• Balancing proactive support with growth targets.
• Staying updated with industry trends and product innovations.

ASSUMPTION: Challenges primarily arise from balancing customer satisfaction with the strategic growth objectives typical in tech and service-based companies.

📈 Similar Roles Comparison

• More interaction with diverse industries compared to typical customer service roles.
• Greater emphasis on sales and growth compared to traditional account management.
• Strong focus on strategic relationship building.

ASSUMPTION: This role might require a more dynamic and strategic approach than similar roles in less tech-driven or scaled environments.

📝 Sample Projects

• Leading a cross-functional team to launch a new client-centric initiative.
• Designing a customer loyalty program to increase retention.
• Implementing a data-driven strategy to enhance customer satisfaction.

ASSUMPTION: Sample projects likely involve strategic initiatives that create measurable impacts on customer value and business growth.

❓ Key Questions to Ask During Interview

• What does success look like in the first 6 months?
• How is performance measured in this role?
• How does the team handle complex customer challenges?
• What are the key growth opportunities within the customer success team?
• Can you describe a recent successful client engagement?

ASSUMPTION: These questions are designed to assess alignment with company goals and understand support structures within the team.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume emphasizes relevant B2B customer success experience.
• Prepare a portfolio of past projects showcasing strategic growth initiatives.
• Be ready to discuss your approach to customer engagement and expansion.
• Follow up on your application with a personalized message to the hiring team.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.