Brand Ambassador - Intimates, Cross County - Full Time

📌 Core Information

🔹 Job Title: Brand Ambassador - Intimates, Cross County - Full Time

🔹 Company: Macy's Jobs

🔹 Location: Yonkers, New York, United States

🔹 Job Type: On-site

🔹 Category: 🤳 Influencer Marketing, 🎨 Brand & Creative Marketing, 🧪 Conversion Rate Optimization (CRO)

🔹 Date Posted: Thu Mar 27 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Connecting with customers and sharing detailed product knowledge
• Driving sales by cultivating a repeat clientele
• Serving as the brand expert in the designated area
• Communicating customer needs and shopping patterns to the leadership team and vendor community

ASSUMPTION: The role includes upselling and cross-selling, which might require deep product knowledge in the Intimates category.

📋 Key Responsibilities

✅ Provide an exceptional customer experience by ensuring the customer is always the priority

✅ Greet customers, make product recommendations, and upsell

✅ Serve as a liaison between designated vendors and the personal stylists and the store leadership team

✅ Ensure the sales floor is neat, clean, and properly signed for sales and markdowns

✅ Create and implement best practices to drive sales, turn, and gross margin above company average

✅ Build brand-specific clientele to support local marketing

✅ Execute vendor and non-vendor events to increase sales

✅ Actively plan, organize, and lead customer-facing vendor-sponsored events

✅ Be proficient in Macy’s point of sale systems and company devices

✅ Foster an environment of acceptance and respect

ASSUMPTION: The position involves event planning and collaboration with the vendor community, indicating the need for strong organizational skills.

🎯 Required Qualifications

Education: Not specified

Experience: Minimum 1 year of previous selling or retail experience is required

Required Skills:

• Customer Service
• Sales and Communication
• Teamwork and Time Management

Preferred Skills:

• Creativity
• Event Planning

ASSUMPTION: A background in retail, especially within the fashion or intimate apparel sector, could enhance a candidate's suitability for this role.

💰 Compensation & Benefits

Salary Range: Not specified, but competitive with industry standards for retail sales positions, potentially with performance-based incentives

Benefits:

• Merchandise discounts
• Comprehensive health and wellness coverage
• 401(k) match and performance-based incentives

Working Hours: 40 hours per week with flexible availability, including evenings, weekends, and holidays

ASSUMPTION: Benefits include both financial incentives and opportunities for personal growth through programs like leadership development.

📌 Applicant Insights

🔍 Company Context

Industry: Retail, specializing in fashion and apparel

Company Size: Over 10,001 employees, signifying extensive resources and potential for career advancement

Founded: 1858, a long-standing history in the retail sector

Company Description:

• Renowned for flagship events like the 4th of July Fireworks
• Strong international presence through its e-commerce platform
• Commitment to community via charitable contributions and volunteer service

Company Specialties:

• Retail and Fashion
• Customer Service Excellence
• Sustainable Practices

Company Website: macysjobs.com

ASSUMPTION: The company values inclusivity and customer engagement, indicated by its variety of public events and community activities.

📊 Role Analysis

Career Level: Entry to mid-level, suitable for candidates with some retail experience

Reporting Structure: Likely reports to a Store Manager or Department Lead

Work Arrangement: Primarily on-site at the specified location, with potential involvement in local marketing events

Growth Opportunities:

• Opportunities to lead events and collaborate with vendors
• Development programs for leadership
• Potential to move into higher sales or merchandise management roles

ASSUMPTION: High-performing individuals may have paths toward leadership roles, facilitated by Macy's structured development programs.

🌍 Location & Work Environment

Office Type: Retail store, likely busy and customer-focused

Office Location(s): Cross County, Yonkers, New York

Geographic Context:

• Located in a major retail hub area
• Accessible via public transportation
• Close to a variety of dining and shopping options

Work Schedule: Includes weekends and holidays, reflecting typical retail demands

ASSUMPTION: The store environment is dynamic and may require employees to adapt quickly to customer needs and market shifts.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening
• In-person or virtual interview

Key Assessment Areas:

• Customer interaction skill
• Sales techniques and ability to upsell
• Event planning and promotional strategies

Application Tips:

• Highlight any retail or sales experience
• Discuss your ability to create positive customer experiences
• Express your interest in Macy’s community and cultural events

ATS Keywords: Customer Service, Sales, Communication, Event Planning, Retail Experience

ASSUMPTION: Candidates should prepare to demonstrate their sales acumen and ability to engage with Macy's brand values during interviews.

🛠️ Tools & Technologies

• Macy’s point of sale systems
• Company mobile devices
• Radio frequency equipment

ASSUMPTION: Familiarity with standard retail technology will be beneficial, especially for wrapping up sales and handling inventory.

👔 Cultural Fit Considerations

Company Values:

• Innovation and tradition
• Customer-centric service
• Community involvement

Work Style:

• Energetic and positive atmosphere
• Team collaboration emphasized
• Adaptability to changing environments

Self-Assessment Questions:

• Can you effectively manage customer interactions?
• Are you able to work independently and as part of a team?
• Do you have experience in contributing to sales growth?

ASSUMPTION: Candidates who are vibrant, community-oriented, and dynamic should align well with Macy's cultural expectations.

⚠️ Potential Challenges

• Handling high customer traffic during peak seasons
• Balancing diverse sales responsibilities
• Meeting stringent upselling targets
• Navigating a fast-paced retail environment

ASSUMPTION: Experience in busy retail settings will empower candidates to handle potential challenges effectively.

📈 Similar Roles Comparison

• Roles in other major retail stores may lack Macy's event-collaboration aspect.
• Positions in smaller brands might offer less structured career growth.
• The brand familiarity with Macy's may provide a stronger client portfolio building opportunity.

ASSUMPTION: This position could be more appealing to those seeking robust retail career progression in highly recognized retail environments.

📝 Sample Projects

• Organized local vendor-sponsored fashion shows
• Developed community-based marketing strategies
• Conducted interactive customer loyalty programs

ASSUMPTION: Success in these projects may require creativity and strong vendor communication skills.

❓ Key Questions to Ask During Interview

• What are the key challenges in this role?
• How does Macy's encourage personal growth and development?
• Can you describe the team culture in the store?
• What vendor brands would I be closely working with?
• What are the success metrics for this position?

ASSUMPTION: Inquiring about growth opportunities and store culture will provide insight into personal development and work environment.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare to present experiences that align with the job requirements
• Customize your resume to include relevant retail and sales experiences
• Reflect on how you embody Macy’s cultural values in your cover letter
• Be ready to demonstrate your event planning skills during interviews

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.