📌 Core Information
🔹 Job Title: Brand & Customer Manager Rare Diseases (all genders)
🔹 Company: Chiesi Group
🔹 Location: Hamburg, Germany
🔹 Job Type: On-site
🔹 Category: Pharmaceuticals
🔹 Date Posted: 2025-05-26
🔹 Experience Level: Mid-Senior level
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Representing the marketing perspective within cross-functional teams
- Developing innovative concepts and projects to identify customer and patient needs
- Managing product strategy and coordinating product and customer-related activities
- Working in an agile, cross-functional team with high decision-making freedom
- Collaborating with various internal stakeholders and external agencies
ASSUMPTION: This role requires a strong customer focus, strategic thinking, and excellent communication skills. The ideal candidate will have experience in product management or marketing within the pharmaceutical industry, preferably in rare diseases.
📋 Key Responsibilities
✅ Represent the marketing perspective within cross-functional Customer Care Teams (CCTs) with a clear customer and patient focus
✅ Develop innovative concepts and projects to identify customer and patient needs in line with corporate goals, and implement these concepts
✅ Manage the product strategy for the assigned products in collaboration with the CCT Head
✅ Plan, execute, and monitor the success of all product-, customer-, and patient-related activities
✅ Develop marketing and project plans based on market data and analyses
✅ Plan and control the CCT budget and sales planning for the assigned products
✅ Create and maintain internal reporting for the headquarters in Parma and Boston
✅ Coordinate cross-departmental collaboration with relevant internal stakeholders (procurement, legal department, information officers, etc.)
✅ Manage and work closely with agencies to develop successful digital-analog integrated communication campaigns
✅ Plan scientific workshops, symposia, and congresses for customers and opinion leaders, working closely with other CCT members
✅ Maintain contact with customers and visit important congresses for the team to gain a comprehensive understanding of market needs
ASSUMPTION: The role requires a high level of self-organization, strong communication skills, and the ability to work effectively in a cross-functional team.
🎯 Required Qualifications
Education: A degree in medicine, natural sciences, communication sciences, or business administration with a focus on marketing
Experience: Relevant professional experience in product management/marketing in the pharmaceutical industry, ideally in rare diseases
Required Skills:
- Strong customer focus
- Strategic thinking and ability to derive strategies and solutions from data and insights
- Excellent communication skills and ability to make decisions
- Strong analytical skills and ability to work with numbers
- Experience in agile methods
- Fluency in English
Preferred Skills:
- Experience in the healthcare industry
- Experience in brand management
- Experience in customer relationship management
ASSUMPTION: The ideal candidate will have a strong customer focus, strategic thinking, and excellent communication skills. Experience in product management or marketing within the pharmaceutical industry, preferably in rare diseases, is essential.
💰 Compensation & Benefits
Salary Range: €60,000 - €80,000 per year (based on experience and qualifications)
Benefits:
- Flexible working hours
- Company events and sports offers
- Broad training opportunities
- Social benefits
- Special leave days
Working Hours: Full-time (40 hours per week)
ASSUMPTION: The salary range is estimated based on industry standards for a mid-senior level role in the pharmaceutical industry in Germany.
📌 Applicant Insights
🔍 Company Context
Industry: Chiesi Group operates in the pharmaceutical manufacturing industry, focusing on rare diseases, respiratory diseases, and neonatology.
Company Size: Chiesi Group is a mid-sized company with approximately 6,500 employees worldwide.
Founded: Chiesi Group was founded in 1935 in Parma, Italy.
Company Description:
- Chiesi Group is an international biopharmaceutical company that develops and markets innovative therapeutic solutions.
- The company focuses on research, development, production, and commercialization of solutions for rare diseases, respiratory diseases, neonatology, and specialist medicine.
- Chiesi Group is committed to improving the quality of life of patients and their families.
Company Specialties:
- Pharmaceuticals
- Rare diseases
- Respiratory diseases
- Neonatology
- Specialist medicine
Company Website: https://www.chiesi.it
ASSUMPTION: Chiesi Group is a well-established company with a strong focus on research and development, committed to improving the quality of life of patients with rare diseases.
📊 Role Analysis
Career Level: Mid-Senior level
Reporting Structure: The Brand & Customer Manager will report directly to the Head of the Customer Care Team.
Work Arrangement: On-site, full-time (40 hours per week)
Growth Opportunities:
- Potential career progression within the Customer Care Team or other departments
- Opportunities to work on diverse projects and gain experience in various therapeutic areas
- Chances to develop leadership and management skills
ASSUMPTION: The role offers excellent opportunities for professional growth and development within the company.
🌍 Location & Work Environment
Office Type: Modern, collaborative office space
Office Location(s): Hamburg, Germany
Geographic Context:
- Hamburg is the second-largest city in Germany, with a population of approximately 1.8 million people.
- The city is known for its vibrant cultural scene, historic architecture, and proximity to the North Sea.
- Hamburg is an important economic hub for the pharmaceutical industry in Germany.
Work Schedule: Full-time (40 hours per week), with flexible working hours
ASSUMPTION: Hamburg offers a dynamic work environment with a strong focus on innovation and collaboration within the pharmaceutical industry.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- On-site or virtual interview with the hiring manager and team members
- Final interview with the Head of the Customer Care Team
- Job offer and onboarding
Key Assessment Areas:
- Customer focus and understanding of customer needs
- Strategic thinking and ability to derive solutions from data and insights
- Communication and collaboration skills
- Problem-solving and decision-making abilities
- Cultural fit and alignment with company values
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Prepare for behavioral and situational interview questions that focus on your customer focus, strategic thinking, and problem-solving abilities
- Research the company and industry to demonstrate your understanding and enthusiasm for the role
- Be prepared to discuss your experience with rare diseases and the pharmaceutical industry
ATS Keywords: Customer focus, product management, marketing, rare diseases, pharmaceutical industry, strategic thinking, data analysis, communication, collaboration, agile methods, brand management, customer relationship management
ASSUMPTION: The application process will focus on assessing the candidate's customer focus, strategic thinking, and problem-solving abilities, as well as their cultural fit with the company.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Customer Relationship Management (CRM) software
- Project management tools (e.g., Asana, Trello, Jira)
- Data analysis tools (e.g., Excel, SQL, Python)
- Marketing automation tools (e.g., Mailchimp, HubSpot)
ASSUMPTION: The role requires proficiency in Microsoft Office Suite, CRM software, and project management tools. Familiarity with data analysis tools and marketing automation tools is preferred.
👔 Cultural Fit Considerations
Company Values:
- Patient focus
- Innovation
- Integrity
- Responsibility
- Collaboration
Work Style:
- Agile and cross-functional teamwork
- Strong customer focus and patient-centric approach
- Data-driven decision-making
- Continuous learning and improvement
- Open and inclusive work environment
Self-Assessment Questions:
- How do you ensure that your work aligns with the company's patient-centric approach?
- Can you provide an example of a time when you used data to drive a strategic decision in a marketing or product management context?
- How do you approach working in a cross-functional, agile team, and how do you ensure effective collaboration and communication?
ASSUMPTION: The ideal candidate will demonstrate a strong patient focus, data-driven decision-making, and excellent collaboration skills, as well as a strong cultural fit with the company's values and work style.
⚠️ Potential Challenges
- The role may require frequent travel to attend industry events and congresses
- Working in the rare diseases sector can be emotionally challenging due to the nature of the diseases and the impact on patients and their families
- The role may require working on multiple projects simultaneously, requiring strong organizational skills and time management
- The role may involve working with external agencies, requiring strong communication and project management skills
ASSUMPTION: The role offers a unique opportunity to work in the rare diseases sector, but it may also present challenges related to the nature of the diseases and the need to manage multiple projects simultaneously.
📈 Similar Roles Comparison
- Compared to other product management or marketing roles in the pharmaceutical industry, this role has a stronger focus on rare diseases and customer engagement
- The role requires a higher level of strategic thinking and data analysis to identify customer needs and develop targeted solutions
- Career progression in this role may lead to leadership or management positions within the Customer Care Team or other departments
ASSUMPTION: This role offers a unique opportunity to work in the rare diseases sector and develop a deep understanding of customer needs, but it may also require a higher level of strategic thinking and data analysis compared to other product management or marketing roles in the pharmaceutical industry.
📝 Sample Projects
- Developing a customer segmentation strategy to better understand and engage with patients and healthcare professionals in the rare diseases sector
- Creating a patient education program to improve disease awareness and treatment adherence in a specific rare disease
- Launching a new product for a rare disease, including market research, competitive analysis, and the development of a go-to-market strategy
ASSUMPTION: The role offers a variety of projects that focus on customer engagement, patient education, and product launches in the rare diseases sector.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics of the Customer Care Team?
- How does the company support the professional development of its employees?
- What are the key priorities for this role in the first 90 days?
- How does the company measure the success of its rare diseases initiatives?
- What is the company's approach to working with external agencies and partners?
ASSUMPTION: Asking these questions will help you better understand the role, the team, and the company's approach to rare diseases and customer engagement.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the online application form
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for behavioral and situational interview questions that focus on your customer focus, strategic thinking, and problem-solving abilities
- Research the company and industry to demonstrate your understanding and enthusiasm for the role
- Be prepared to discuss your experience with rare diseases and the pharmaceutical industry
- Follow up with the hiring manager one week after submitting your application to inquire about the status of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
