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Brand & Customer Manager Rare Diseases (all genders)

Chiesi Group
Full-time
On-site
Hamburg, Hamburg, Germany
🎨 Brand & Creative Marketing

πŸ“Œ Core Information

πŸ”Ή Job Title: Brand & Customer Manager Rare Diseases (all genders)

πŸ”Ή Company: Chiesi Group

πŸ”Ή Location: Hamburg, Germany

πŸ”Ή Job Type: On-site

πŸ”Ή Category: Pharmaceuticals

πŸ”Ή Date Posted: 2025-05-26

πŸ”Ή Experience Level: Mid-Senior level

πŸ”Ή Remote Status: On-site

πŸš€ Job Overview

Key aspects of this role include:

  • Representing the marketing perspective within cross-functional teams
  • Developing innovative concepts and projects to identify customer and patient needs
  • Managing product strategy and coordinating product and customer-related activities
  • Working in an agile, cross-functional team with high decision-making freedom
  • Collaborating with various internal stakeholders and external agencies

ASSUMPTION: This role requires a strong customer focus, strategic thinking, and excellent communication skills. The ideal candidate will have experience in product management or marketing within the pharmaceutical industry, preferably in rare diseases.

πŸ“‹ Key Responsibilities

βœ… Represent the marketing perspective within cross-functional Customer Care Teams (CCTs) with a clear customer and patient focus

βœ… Develop innovative concepts and projects to identify customer and patient needs in line with corporate goals, and implement these concepts

βœ… Manage the product strategy for the assigned products in collaboration with the CCT Head

βœ… Plan, execute, and monitor the success of all product-, customer-, and patient-related activities

βœ… Develop marketing and project plans based on market data and analyses

βœ… Plan and control the CCT budget and sales planning for the assigned products

βœ… Create and maintain internal reporting for the headquarters in Parma and Boston

βœ… Coordinate cross-departmental collaboration with relevant internal stakeholders (procurement, legal department, information officers, etc.)

βœ… Manage and work closely with agencies to develop successful digital-analog integrated communication campaigns

βœ… Plan scientific workshops, symposia, and congresses for customers and opinion leaders, working closely with other CCT members

βœ… Maintain contact with customers and visit important congresses for the team to gain a comprehensive understanding of market needs

ASSUMPTION: The role requires a high level of self-organization, strong communication skills, and the ability to work effectively in a cross-functional team.

🎯 Required Qualifications

Education: A degree in medicine, natural sciences, communication sciences, or business administration with a focus on marketing

Experience: Relevant professional experience in product management/marketing in the pharmaceutical industry, ideally in rare diseases

Required Skills:

  • Strong customer focus
  • Strategic thinking and ability to derive strategies and solutions from data and insights
  • Excellent communication skills and ability to make decisions
  • Strong analytical skills and ability to work with numbers
  • Experience in agile methods
  • Fluency in English

Preferred Skills:

  • Experience in the healthcare industry
  • Experience in brand management
  • Experience in customer relationship management

ASSUMPTION: The ideal candidate will have a strong customer focus, strategic thinking, and excellent communication skills. Experience in product management or marketing within the pharmaceutical industry, preferably in rare diseases, is essential.

πŸ’° Compensation & Benefits

Salary Range: €60,000 - €80,000 per year (based on experience and qualifications)

Benefits:

  • Flexible working hours
  • Company events and sports offers
  • Broad training opportunities
  • Social benefits
  • Special leave days

Working Hours: Full-time (40 hours per week)

ASSUMPTION: The salary range is estimated based on industry standards for a mid-senior level role in the pharmaceutical industry in Germany.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Chiesi Group operates in the pharmaceutical manufacturing industry, focusing on rare diseases, respiratory diseases, and neonatology.

Company Size: Chiesi Group is a mid-sized company with approximately 6,500 employees worldwide.

Founded: Chiesi Group was founded in 1935 in Parma, Italy.

Company Description:

  • Chiesi Group is an international biopharmaceutical company that develops and markets innovative therapeutic solutions.
  • The company focuses on research, development, production, and commercialization of solutions for rare diseases, respiratory diseases, neonatology, and specialist medicine.
  • Chiesi Group is committed to improving the quality of life of patients and their families.

Company Specialties:

  • Pharmaceuticals
  • Rare diseases
  • Respiratory diseases
  • Neonatology
  • Specialist medicine

Company Website: https://www.chiesi.it

ASSUMPTION: Chiesi Group is a well-established company with a strong focus on research and development, committed to improving the quality of life of patients with rare diseases.

πŸ“Š Role Analysis

Career Level: Mid-Senior level

Reporting Structure: The Brand & Customer Manager will report directly to the Head of the Customer Care Team.

Work Arrangement: On-site, full-time (40 hours per week)

Growth Opportunities:

  • Potential career progression within the Customer Care Team or other departments
  • Opportunities to work on diverse projects and gain experience in various therapeutic areas
  • Chances to develop leadership and management skills

ASSUMPTION: The role offers excellent opportunities for professional growth and development within the company.

🌍 Location & Work Environment

Office Type: Modern, collaborative office space

Office Location(s): Hamburg, Germany

Geographic Context:

  • Hamburg is the second-largest city in Germany, with a population of approximately 1.8 million people.
  • The city is known for its vibrant cultural scene, historic architecture, and proximity to the North Sea.
  • Hamburg is an important economic hub for the pharmaceutical industry in Germany.

Work Schedule: Full-time (40 hours per week), with flexible working hours

ASSUMPTION: Hamburg offers a dynamic work environment with a strong focus on innovation and collaboration within the pharmaceutical industry.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application submission
  • Phone or video screening
  • On-site or virtual interview with the hiring manager and team members
  • Final interview with the Head of the Customer Care Team
  • Job offer and onboarding

Key Assessment Areas:

  • Customer focus and understanding of customer needs
  • Strategic thinking and ability to derive solutions from data and insights
  • Communication and collaboration skills
  • Problem-solving and decision-making abilities
  • Cultural fit and alignment with company values

Application Tips:

  • Tailor your resume and cover letter to highlight relevant experience and skills for this role
  • Prepare for behavioral and situational interview questions that focus on your customer focus, strategic thinking, and problem-solving abilities
  • Research the company and industry to demonstrate your understanding and enthusiasm for the role
  • Be prepared to discuss your experience with rare diseases and the pharmaceutical industry

ATS Keywords: Customer focus, product management, marketing, rare diseases, pharmaceutical industry, strategic thinking, data analysis, communication, collaboration, agile methods, brand management, customer relationship management

ASSUMPTION: The application process will focus on assessing the candidate's customer focus, strategic thinking, and problem-solving abilities, as well as their cultural fit with the company.

πŸ› οΈ Tools & Technologies

  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Customer Relationship Management (CRM) software
  • Project management tools (e.g., Asana, Trello, Jira)
  • Data analysis tools (e.g., Excel, SQL, Python)
  • Marketing automation tools (e.g., Mailchimp, HubSpot)

ASSUMPTION: The role requires proficiency in Microsoft Office Suite, CRM software, and project management tools. Familiarity with data analysis tools and marketing automation tools is preferred.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Patient focus
  • Innovation
  • Integrity
  • Responsibility
  • Collaboration

Work Style:

  • Agile and cross-functional teamwork
  • Strong customer focus and patient-centric approach
  • Data-driven decision-making
  • Continuous learning and improvement
  • Open and inclusive work environment

Self-Assessment Questions:

  • How do you ensure that your work aligns with the company's patient-centric approach?
  • Can you provide an example of a time when you used data to drive a strategic decision in a marketing or product management context?
  • How do you approach working in a cross-functional, agile team, and how do you ensure effective collaboration and communication?

ASSUMPTION: The ideal candidate will demonstrate a strong patient focus, data-driven decision-making, and excellent collaboration skills, as well as a strong cultural fit with the company's values and work style.

⚠️ Potential Challenges

  • The role may require frequent travel to attend industry events and congresses
  • Working in the rare diseases sector can be emotionally challenging due to the nature of the diseases and the impact on patients and their families
  • The role may require working on multiple projects simultaneously, requiring strong organizational skills and time management
  • The role may involve working with external agencies, requiring strong communication and project management skills

ASSUMPTION: The role offers a unique opportunity to work in the rare diseases sector, but it may also present challenges related to the nature of the diseases and the need to manage multiple projects simultaneously.

πŸ“ˆ Similar Roles Comparison

  • Compared to other product management or marketing roles in the pharmaceutical industry, this role has a stronger focus on rare diseases and customer engagement
  • The role requires a higher level of strategic thinking and data analysis to identify customer needs and develop targeted solutions
  • Career progression in this role may lead to leadership or management positions within the Customer Care Team or other departments

ASSUMPTION: This role offers a unique opportunity to work in the rare diseases sector and develop a deep understanding of customer needs, but it may also require a higher level of strategic thinking and data analysis compared to other product management or marketing roles in the pharmaceutical industry.

πŸ“ Sample Projects

  • Developing a customer segmentation strategy to better understand and engage with patients and healthcare professionals in the rare diseases sector
  • Creating a patient education program to improve disease awareness and treatment adherence in a specific rare disease
  • Launching a new product for a rare disease, including market research, competitive analysis, and the development of a go-to-market strategy

ASSUMPTION: The role offers a variety of projects that focus on customer engagement, patient education, and product launches in the rare diseases sector.

❓ Key Questions to Ask During Interview

  • Can you describe the team structure and dynamics of the Customer Care Team?
  • How does the company support the professional development of its employees?
  • What are the key priorities for this role in the first 90 days?
  • How does the company measure the success of its rare diseases initiatives?
  • What is the company's approach to working with external agencies and partners?

ASSUMPTION: Asking these questions will help you better understand the role, the team, and the company's approach to rare diseases and customer engagement.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through the online application form
  • Tailor your resume and cover letter to highlight your relevant experience and skills for this role
  • Prepare for behavioral and situational interview questions that focus on your customer focus, strategic thinking, and problem-solving abilities
  • Research the company and industry to demonstrate your understanding and enthusiasm for the role
  • Be prepared to discuss your experience with rare diseases and the pharmaceutical industry
  • Follow up with the hiring manager one week after submitting your application to inquire about the status of your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.