Brand Experience & Guest Journey Director (F/M/X)

📌 Core Information

🔹 Job Title: Brand Experience & Guest Journey Director (F/M/X)

🔹 Company: AccorCorpo

🔹 Location: Issy-les-Moulineaux, Île-de-France, France

🔹 Job Type: Full-time

🔹 Category: Hospitality

🔹 Date Posted: July 9, 2025

🔹 Experience Level: 10+ years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Operationalizing and documenting brand experience standards
• Collaborating with brand leaders to define and document key touchpoints
• Ensuring brand standards are integrated into hotel operations
• Monitoring performance and guest satisfaction metrics

ASSUMPTION: This role requires a strong understanding of hotel operations and guest experience, as well as excellent communication and project management skills. The ideal candidate will have experience in defining, writing, and implementing brand-aligned guest experience standards across multiple properties or regions.

📋 Key Responsibilities

✅ Support brand leaders by operationalizing brand platforms into holistic guest journeys

✅ Define and document key brand touchpoints, ensuring they are actionable, operationally viable, and measurable

✅ Collaborate with hotel operations teams to ensure standards are designed with a deep understanding of how hotels function

✅ Serve as the guardian of brand integrity, ensuring each Premium brand's experience remains distinctive and clearly defined

✅ Monitor performance through guest satisfaction metrics, audits, and digital reputation feedback

ASSUMPTION: This role involves a high level of accountability and visibility across regions, requiring strong attention to detail and the ability to transform complex concepts into clear, actionable guidelines.

🎯 Required Qualifications

Education: Bachelor's degree in Hospitality, Business, or a related field; Master's preferred

Experience: 8-12+ years of progressive experience in hospitality, with a strong foundation in hotel operations, guest experience, or brand implementation

Required Skills:

• Experience in defining, writing, and implementing brand-aligned guest experience standards
• Deep knowledge of hotel operations
• Excellent communication, influencing, and project management skills
• Global perspective, cultural sensitivity, and a passion for delivering exceptional guest experiences

Preferred Skills:

• Fluency in additional languages

ASSUMPTION: While not explicitly stated, proficiency in English is likely required for this role due to the global nature of the company and the need to collaborate with international teams.

💰 Compensation & Benefits

Salary Range: Industry standard for a Director-level role in the Hospitality sector in France is €70,000 - €90,000 per year. This estimate is based on market research and comparable roles in the region.

Benefits:

• Heartist® Program
• Heartist® for Good Program
• Employee Social Committee
• Sustainable Mobility Package
• Meal Vouchers
• Health Insurance Plan

Working Hours: Full-time, 40 hours per week

ASSUMPTION: The salary range provided is an estimate based on market research and comparable roles in the region. The actual salary may vary depending on factors such as the candidate's experience and the company's performance.

📌 Applicant Insights

🔍 Company Context

Industry: Hospitality, with a focus on luxury hotels and resorts

Company Size: 10,001+ employees, which means there are ample opportunities for career growth and development

Founded: The company was founded in 1967 and has since grown into a global leader in the hospitality industry

Company Description:

• Accor is committed to the world around us, with a strong employer culture focused on the development of its talents
• The company adopts a continuous improvement approach to reduce the impact of digital on the environment across all its projects
• Accor enables its employees to manage their work-life balance and offers them the means to shape their work environment according to their preferences

Company Specialties:

• Accommodation
• Lodging
• Spa
• Conference venue
• Hotels
• Resorts
• Food & Beverage
• Restaurants

Company Website: https://www.accor.com/

ASSUMPTION: Accor is a global company with a strong presence in the luxury hospitality sector. It is known for its commitment to sustainability and employee development.

📊 Role Analysis

Career Level: Director level, with a high degree of accountability and visibility across regions

Reporting Structure: This role reports directly to the SVP, Brand Management and Guest Experience

Work Arrangement: On-site, full-time, with the possibility of occasional remote work for meetings or events

Growth Opportunities:

• This role offers the opportunity to work with a global team and gain experience in brand management and guest experience
• There may be opportunities to progress to a senior leadership role within the company
• The company offers training and career paths to help employees grow and develop their skills

ASSUMPTION: This role offers significant growth opportunities for the right candidate, with the potential to progress to a senior leadership role within the company.

🌍 Location & Work Environment

Office Type: Corporate headquarters, with a modern and collaborative work environment

Office Location(s): Issy-les-Moulineaux, Île-de-France, France

Geographic Context:

• The office is located in the western suburbs of Paris, with easy access to public transportation
• The area is known for its vibrant business community and offers a range of amenities and services
• The office is close to the Seine River and offers views of the surrounding area

Work Schedule: Full-time, with the possibility of occasional remote work for meetings or events

ASSUMPTION: The office is located in a modern and collaborative work environment, with easy access to public transportation and a range of amenities and services.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Phone or video interview with the HR department
• On-site interview with the hiring manager and/or team members
• Background check and reference check
• Job offer and onboarding

Key Assessment Areas:

• Experience in defining, writing, and implementing brand-aligned guest experience standards
• Knowledge of hotel operations and guest experience
• Communication and project management skills
• Cultural sensitivity and global perspective

Application Tips:

• Tailor your resume to highlight your experience in defining, writing, and implementing brand-aligned guest experience standards
• Prepare for behavioral interview questions that focus on your experience in hotel operations and guest experience
• Be ready to discuss your global perspective and cultural sensitivity
• Research the company and the role to demonstrate your understanding of the brand and the requirements of the position

ATS Keywords: Brand experience, guest journey, brand implementation, hotel operations, guest experience, brand standards, brand touchpoints, brand integrity, compliance, audit, performance measurement

ASSUMPTION: The application process is likely to involve several stages, including an online application and resume screening, a phone or video interview with the HR department, and an on-site interview with the hiring manager and/or team members. The key assessment areas are likely to focus on the candidate's experience in defining, writing, and implementing brand-aligned guest experience standards, as well as their knowledge of hotel operations and guest experience, communication and project management skills, and cultural sensitivity and global perspective.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Project management tools (e.g., Asana, Trello, Jira)
• Communication and collaboration tools (e.g., Slack, Microsoft Teams)

ASSUMPTION: The ideal candidate will have experience with Microsoft Office Suite, project management tools, and communication and collaboration tools. The specific tools and technologies required for this role may vary depending on the company's internal systems and processes.

👔 Cultural Fit Considerations

Company Values:

• Respect
• Integrity
• Commitment
• Diversity
• Spirit of Conquest

Work Style:

• Collaborative
• Innovative
• Results-driven
• Customer-focused
• Global perspective

Self-Assessment Questions:

• Do you have experience in defining, writing, and implementing brand-aligned guest experience standards?
• Are you comfortable working in a global and collaborative environment?
• Do you have a strong understanding of hotel operations and guest experience?
• Are you able to work independently and manage multiple projects simultaneously?

ASSUMPTION: The ideal candidate will have experience in defining, writing, and implementing brand-aligned guest experience standards, as well as a strong understanding of hotel operations and guest experience. They will also be comfortable working in a global and collaborative environment and able to work independently and manage multiple projects simultaneously.

⚠️ Potential Challenges

• The role requires a high degree of accountability and visibility across regions, which may be challenging for candidates who are not comfortable with a high level of responsibility
• The role involves working with a global team, which may require flexibility with working hours and time zones
• The role may require occasional travel to hotels and resorts around the world
• The role is based in Issy-les-Moulineaux, which may not be convenient for candidates who do not live in the area

ASSUMPTION: The role requires a high degree of accountability and visibility across regions, which may be challenging for candidates who are not comfortable with a high level of responsibility. The role also involves working with a global team, which may require flexibility with working hours and time zones, and may require occasional travel to hotels and resorts around the world. The role is based in Issy-les-Moulineaux, which may not be convenient for candidates who do not live in the area.

📈 Similar Roles Comparison

• This role is similar to a Brand Manager or Guest Experience Manager role, but with a greater focus on operationalizing brand standards and ensuring brand integrity
• The role requires a strong understanding of hotel operations and guest experience, as well as excellent communication and project management skills
• The role offers the opportunity to work with a global team and gain experience in brand management and guest experience

ASSUMPTION: This role is similar to a Brand Manager or Guest Experience Manager role, but with a greater focus on operationalizing brand standards and ensuring brand integrity. The role requires a strong understanding of hotel operations and guest experience, as well as excellent communication and project management skills. The role offers the opportunity to work with a global team and gain experience in brand management and guest experience.

📝 Sample Projects

• Defining and documenting brand touchpoints for a new hotel opening
• Implementing brand standards across an existing portfolio of hotels
• Conducting a brand audit to ensure brand integrity and consistency across the guest journey

ASSUMPTION: The ideal candidate will have experience in defining, writing, and implementing brand-aligned guest experience standards, as well as a strong understanding of hotel operations and guest experience. They will also be comfortable working in a global and collaborative environment and able to work independently and manage multiple projects simultaneously.

❓ Key Questions to Ask During Interview

• Can you describe the brand standards process and how it is integrated into hotel operations?
• How do you ensure brand integrity and consistency across the guest journey?
• Can you describe a time when you had to define and implement brand-aligned guest experience standards for a new property or brand?
• How do you collaborate with hotel operations teams to ensure brand standards are designed with a deep understanding of how hotels function?
• How do you monitor performance and ensure that brand standards are being met?

ASSUMPTION: The ideal candidate will have experience in defining, writing, and implementing brand-aligned guest experience standards, as well as a strong understanding of hotel operations and guest experience. They will also be comfortable working in a global and collaborative environment and able to work independently and manage multiple projects simultaneously.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the link
• Tailor your resume to highlight your experience in defining, writing, and implementing brand-aligned guest experience standards
• Prepare for behavioral interview questions that focus on your experience in hotel operations and guest experience
• Be ready to discuss your global perspective and cultural sensitivity
• Research the company and the role to demonstrate your understanding of the brand and the requirements of the position
• Follow up with the hiring manager one week after submitting your application to confirm receipt and express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.