🔹 Job Title: Brand Experience Manager
🔹 Company: Clayton
🔹 Location: Perris, CA
🔹 Job Type: Full-Time
🔹 Category: Real Estate
🔹 Date Posted: July 28, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: This role requires a balance of sales, marketing, and customer service skills, with a focus on driving growth through customer-centric strategies.
✅ Coach and train team in best practices for optimal customer experience, business partnerships, and overall knowledge of company and competitor’s products.
✅ Define and refine the quality and expectations of our product through the lens of the homeowner and our retail partners.
✅ Act as the Chief Communication Officer by actively collaborating with leadership across all levels and remaining engaged in and knowledgeable of all facets of business within the Home Building Facility.
✅ Actively participate in the development and implementation of new software programs for our team, our retailers and our homeowners.
✅ Oversee maintenance of facility website, digital assets, social media page(s), and marketing materials through third party marketing team or preferred means.
✅ Maintain an active, positive relationship with the Customer Care Manager to ensure the most positive service experience possible for our retailer partners and homeowners.
✅ Be a champion of customer care related programs and initiatives such as NPS and CX.
✅ Maintain the vision of continuous coaching and idea sharing to retail partners and home building facilities to ensure optimal growth for all locations.
✅ Organize sales functions to maximize clarity, efficiency, and productivity for the team, ensuring accuracy and timeliness in the sales process from beginning to end.
✅ Assist with product development initiatives by keeping a pulse on competitors and the market.
✅ Be an advocate for our range and quality of products and services.
✅ Be a constant ambassador for our company and our recruiting efforts.
✅ Manage inventory and all facets of the sales team’s leaderboard, using that to motivate and further develop the team.
✅ Positively impact both the Brand Experience Manager and KPI Metrics where possible.
✅ Track pay plans for the Customer Success Managers as well as the Sales Coordinators.
✅ Cultivate a positive, high energy attitude to assist in promoting our focus on Team Member Experience with specific energy and focus directed towards creating and maintaining a team environment.
✅ Encourage innovation, celebrate wins, and hold the team accountable.
✅ Support and foster growth in market share by challenging current perceptions in the industry.
✅ Responsible for personal development via P&L exposure with General Manager.
✅ Other duties as assigned.
ASSUMPTION: This role requires strong leadership, communication, and analytical skills to drive sales growth and enhance customer experience.
Education: Associate’s (2 year) degree with a preference for business, sales, economics, marketing, math or similar majors that require data-based decision making preferred. Bachelor’s (4 year) degree a plus.
Experience: 5+ years of work experience preferred in the areas of Sales Management, Marketing Research, or Consulting.
Required Skills:
Preferred Skills:
ASSUMPTION: Candidates with a strong sales background and experience in customer experience or marketing will be well-suited for this role.
Salary Range: $70,000 - $90,000 per year (based on industry standards for a mid-level sales management role in the real estate industry)
Benefits:
Working Hours: Full-time, with occasional weekend work and up to 25% travel
ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications.
Industry: Real Estate, specifically focused on manufactured and modular housing
Company Size: 10,001+ employees, providing ample opportunities for growth and career development
Founded: 1956, with a rich history and established reputation in the industry
Company Description:
Company Specialties:
Company Website: http://www.claytonhomes.com
ASSUMPTION: Working at Clayton offers opportunities for career growth and development within a well-established and reputable company in the real estate industry.
Career Level: Mid-level management, with opportunities for growth and development
Reporting Structure: Reports directly to the General Manager, with oversight of the sales team
Work Arrangement: Full-time, on-site position with occasional weekend work and up to 25% travel
Growth Opportunities:
ASSUMPTION: This role offers a unique opportunity to drive sales growth and enhance customer experience while gaining valuable experience in a leadership capacity.
Office Type: On-site, with a focus on creating a positive and collaborative team environment
Office Location(s): Perris, CA
Geographic Context:
Work Schedule: Full-time, with occasional weekend work and up to 25% travel
ASSUMPTION: The Perris location offers a dynamic and collaborative work environment, with opportunities for growth and development within the company.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Sales management, customer experience, coaching, team leadership, inventory management, product development, technology implementation, relationship management, detail orientation, self-motivation, Microsoft Office skills
ASSUMPTION: The application process for this role is competitive, and candidates should be prepared to demonstrate their sales and leadership skills, as well as their cultural fit with Clayton's values and mission.
ASSUMPTION: Familiarity with these tools and technologies is preferred, but not required, as training will be provided.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Candidates who align with Clayton's values and work style will be well-suited for this role and the company's culture.
ASSUMPTION: These challenges can be overcome with strong leadership, adaptability, and a focus on continuous learning and improvement.
ASSUMPTION: Candidates should research and understand the unique aspects of this role and the industry to ensure a strong fit and successful application.
ASSUMPTION: These sample projects demonstrate the key responsibilities and required skills for the Brand Experience Manager role.
ASSUMPTION: These questions demonstrate a candidate's interest in the role and the company, as well as their ability to think critically and strategically about the position and its opportunities.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.