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Brand Expert - Surrey/Langley/Abbotsford/Chilliwack - Charlotte Tilbury

Charlotte Tilbury
Full-time
On-site
Abbotsford, British Columbia, Canada
🎨 Brand & Creative Marketing

πŸ“Œ Core Information

πŸ”Ή Job Title: Brand Expert - Surrey/Langley/Abbotsford/Chilliwack - Charlotte Tilbury

πŸ”Ή Company: Charlotte Tilbury

πŸ”Ή Location: Abbotsford, British Columbia, Canada

πŸ”Ή Job Type: Freelance/Contractor

πŸ”Ή Category: Beauty & Personal Care

πŸ”Ή Date Posted: April 28, 2025

πŸ”Ή Experience Level: 2-5 years

πŸ”Ή Remote Status: On-site

πŸš€ Job Overview

Key aspects of this role include:

  • Promoting and creating makeup magic in-store while achieving sales targets
  • Delivering exceptional customer service and reflecting the brand values of Charlotte Tilbury
  • Working as part of an elite team to drive business through artistry and service
  • Demonstrating a positive and cooperative approach towards work and colleagues

ASSUMPTION: This role requires a strong balance of artistry, sales, and customer service skills, with a passion for the brand and its products.

πŸ“‹ Key Responsibilities

βœ… Promote and create makeup magic in-store, achieving sales targets through exceptional artistry and customer service

βœ… Reflect the brand values and customer base, delivering Charlotte Tilbury's philosophy of artistry made easy

βœ… Drive business in-store through sales, customer service, and entrepreneurial spirit

βœ… Maintain high standards of counter hygiene, inventory management, and visual merchandising

βœ… Assist in the execution of events and maintain consistent communication with the brand field team

βœ… Maintain excellent customer service standards, professionalism, and creativity at all times

ASSUMPTION: This role requires a high level of self-motivation, time management, and adaptability to thrive in a fast-paced retail environment.

🎯 Required Qualifications

Education: High school diploma or equivalent

Experience: 2-5 years of experience in beauty, retail, or a related field

Required Skills:

  • Strong artistry, sales, and customer service skills
  • Experience in beauty and retail
  • Passion for the brand and its products
  • Ability to create a unique and personalized shopping experience
  • Strong communication and teamwork skills

Preferred Skills:

  • Previous experience working with luxury beauty brands
  • Fluency in multiple languages

ASSUMPTION: Candidates with a proven track record in sales, customer service, and makeup artistry are strongly encouraged to apply.

πŸ’° Compensation & Benefits

Salary Range: CAD 25,000 - 35,000 per year (based on industry standards for freelance/contract roles in the beauty industry)

Benefits:

  • Commission-based compensation structure
  • Opportunities for career growth and development within the brand
  • Access to exclusive brand products and training

Working Hours: Full-time, flexible hours based on store needs and events

ASSUMPTION: The salary range provided is an estimate based on industry standards for freelance/contract roles in the beauty industry. Actual compensation may vary based on experience and performance.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Charlotte Tilbury operates in the competitive personal care product manufacturing industry, focusing on luxury beauty, skincare, and cosmetics.

Company Size: With over 2,300 employees globally, Charlotte Tilbury is a mid-sized company with a strong presence in the beauty industry.

Founded: Founded in 2013 by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE, the company has experienced exceptional growth and expansion over the past decade.

Company Description:

  • Charlotte Tilbury Beauty has revolutionized the global beauty industry by decoding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range.
  • The brand is known for its innovative retail and product launches, fueled by industry-leading tech and a culture of embracing challenges, disruptive thinking, winning together, and sharing the magic.
  • Charlotte Tilbury Beauty is a global sensation across 50 markets, with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Company Specialties:

  • Luxury beauty products
  • Skincare and cosmetics
  • Innovative retail and product launches
  • Industry-leading tech and disruptive thinking

Company Website: http://www.charlottetilbury.com

ASSUMPTION: Charlotte Tilbury's success in the beauty industry is driven by its innovative products, strong brand identity, and commitment to exceptional customer service.

πŸ“Š Role Analysis

Career Level: This role is suitable for candidates with 2-5 years of experience in beauty, retail, or a related field, seeking to advance their career in the beauty industry.

Reporting Structure: The Brand Expert will report directly to the Sales and Artistry Executive and work closely with the brand field team.

Work Arrangement: This is an on-site, freelance/contract role with flexible hours based on store needs and events.

Growth Opportunities:

  • Advancement to a permanent, full-time position within the brand
  • Expansion of responsibilities and leadership opportunities within the team
  • Access to exclusive brand training and development programs

ASSUMPTION: Successful candidates in this role will have the opportunity to grow within the brand and contribute to its continued success in the global beauty industry.

🌍 Location & Work Environment

Office Type: Retail store environment

Office Location(s): Surrey, Langley, Abbotsford, and Chilliwack, British Columbia, Canada

Geographic Context:

  • Abbotsford is located in the Fraser Valley region of British Columbia, approximately 60 kilometers east of Vancouver.
  • The area offers a mix of urban and rural environments, with easy access to outdoor recreation and cultural attractions.
  • Abbotsford has a growing and diverse population, providing a rich customer base for the brand.

Work Schedule: Full-time, flexible hours based on store needs and events

ASSUMPTION: Candidates should be comfortable working in a fast-paced, retail environment and be available to work flexible hours, including evenings, weekends, and holidays.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Submit application through the provided link
  • Phone or video screening with the hiring manager
  • In-person or virtual interview with the sales and artistry executive
  • Shadow shift or trial shift in-store

Key Assessment Areas:

  • Artistry skills and product knowledge
  • Sales and customer service abilities
  • Communication and teamwork skills
  • Adaptability and time management

Application Tips:

  • Highlight relevant experience in beauty, retail, or a related field
  • Demonstrate a passion for the brand and its products
  • Showcase strong artistry skills through a portfolio or examples of previous work
  • Tailor your resume and cover letter to emphasize skills and experiences relevant to the role

ATS Keywords: Artistry, Sales, Customer Service, Makeup Application, Product Knowledge, Visual Merchandising, Inventory Management, Event Execution, Communication, Counter Hygiene, Entrepreneurial Spirit, Passion, Enthusiasm, Creativity, Professionalism

ASSUMPTION: The application process for this role may vary depending on the specific needs of the hiring manager and the store location.

πŸ› οΈ Tools & Technologies

  • Point-of-sale (POS) system
  • Inventory management software
  • Brand-specific training and development platforms

ASSUMPTION: Candidates should be comfortable learning and using various tools and technologies to support their role and the overall success of the brand.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Innovation and disruption
  • Winning together
  • Embracing challenges
  • Sharing the magic

Work Style:

  • Fast-paced and dynamic
  • Collaborative and team-oriented
  • Customer-focused
  • Adaptable and entrepreneurial

Self-Assessment Questions:

  • Do you thrive in a fast-paced, dynamic retail environment?
  • Are you passionate about the brand and its products?
  • Can you work collaboratively and adaptably as part of a team?
  • Do you have a strong entrepreneurial spirit and a commitment to exceptional customer service?

ASSUMPTION: Candidates who align with Charlotte Tilbury's company values and work style will be well-suited to this role and the brand's culture.

⚠️ Potential Challenges

  • Working flexible hours, including evenings, weekends, and holidays
  • Managing high customer volume and expectations during peak retail seasons
  • Adapting to a fast-paced, ever-changing retail environment
  • Maintaining high standards of artistry, sales, and customer service in a competitive market

ASSUMPTION: Successful candidates in this role will be able to overcome these challenges and contribute to the brand's continued success in the global beauty industry.

πŸ“ˆ Similar Roles Comparison

  • Compared to other beauty brand roles, this position offers a unique blend of artistry, sales, and customer service responsibilities, with a strong focus on driving business growth in-store.
  • Charlotte Tilbury's commitment to innovation and disruption sets it apart from other beauty brands, providing opportunities for growth and development within the company.
  • This role offers a pathway to career advancement within the brand, with opportunities for permanent, full-time positions and leadership roles.

ASSUMPTION: Candidates should research other beauty brand roles and compare the responsibilities, requirements, and growth opportunities to make an informed decision about their career path.

πŸ“ Sample Projects

  • Creating a signature makeup look for a special event or promotion
  • Developing a customer loyalty program to drive repeat business
  • Collaborating with the brand field team to execute a successful in-store event

ASSUMPTION: These sample projects are intended to illustrate the types of responsibilities and initiatives that candidates may be involved in as a Brand Expert for Charlotte Tilbury.

❓ Key Questions to Ask During Interview

  • What are the most challenging aspects of this role, and how can I best prepare to overcome them?
  • How does this role contribute to the overall success of the brand, and what are the key performance indicators (KPIs) for this position?
  • What opportunities are there for growth and development within the brand, and how can I position myself for success in the long term?
  • How does the brand support its employees in maintaining a healthy work-life balance, especially during peak retail seasons?
  • What are the most rewarding aspects of working for Charlotte Tilbury, and how can I make the most of this opportunity?

ASSUMPTION: Asking thoughtful, insightful questions during the interview process demonstrates a candidate's interest in the role and commitment to their potential success within the brand.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Tailor your resume and cover letter to highlight your relevant experience and skills
  • Prepare a portfolio or examples of your previous makeup artistry work
  • Follow up with the hiring manager one week after submitting your application to express your continued interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.