Brand Expert - Surrey/Langley/Abbotsford/Chilliwack - Charlotte Tilbury

📌 Core Information

🔹 Job Title: Brand Expert - Surrey/Langley/Abbotsford/Chilliwack - Charlotte Tilbury

🔹 Company: Charlotte Tilbury

🔹 Location: Abbotsford, British Columbia, Canada

🔹 Job Type: Freelance/Contractor

🔹 Category: Beauty & Personal Care

🔹 Date Posted: April 28, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Promoting and creating makeup magic in-store while achieving sales targets
• Delivering exceptional customer service and reflecting the brand values of Charlotte Tilbury
• Working as part of an elite team to drive business through artistry and service
• Demonstrating a positive and cooperative approach towards work and colleagues

ASSUMPTION: This role requires a strong balance of artistry, sales, and customer service skills, with a passion for the brand and its products.

📋 Key Responsibilities

✅ Promote and create makeup magic in-store, achieving sales targets through exceptional artistry and customer service

✅ Reflect the brand values and customer base, delivering Charlotte Tilbury's philosophy of artistry made easy

✅ Drive business in-store through sales, customer service, and entrepreneurial spirit

✅ Maintain high standards of counter hygiene, inventory management, and visual merchandising

✅ Assist in the execution of events and maintain consistent communication with the brand field team

✅ Maintain excellent customer service standards, professionalism, and creativity at all times

ASSUMPTION: This role requires a high level of self-motivation, time management, and adaptability to thrive in a fast-paced retail environment.

🎯 Required Qualifications

Education: High school diploma or equivalent

Experience: 2-5 years of experience in beauty, retail, or a related field

Required Skills:

• Strong artistry, sales, and customer service skills
• Experience in beauty and retail
• Passion for the brand and its products
• Ability to create a unique and personalized shopping experience
• Strong communication and teamwork skills

Preferred Skills:

• Previous experience working with luxury beauty brands
• Fluency in multiple languages

ASSUMPTION: Candidates with a proven track record in sales, customer service, and makeup artistry are strongly encouraged to apply.

💰 Compensation & Benefits

Salary Range: CAD 25,000 - 35,000 per year (based on industry standards for freelance/contract roles in the beauty industry)

Benefits:

• Commission-based compensation structure
• Opportunities for career growth and development within the brand
• Access to exclusive brand products and training

Working Hours: Full-time, flexible hours based on store needs and events

ASSUMPTION: The salary range provided is an estimate based on industry standards for freelance/contract roles in the beauty industry. Actual compensation may vary based on experience and performance.

📌 Applicant Insights

🔍 Company Context

Industry: Charlotte Tilbury operates in the competitive personal care product manufacturing industry, focusing on luxury beauty, skincare, and cosmetics.

Company Size: With over 2,300 employees globally, Charlotte Tilbury is a mid-sized company with a strong presence in the beauty industry.

Founded: Founded in 2013 by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE, the company has experienced exceptional growth and expansion over the past decade.

Company Description:

• Charlotte Tilbury Beauty has revolutionized the global beauty industry by decoding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range.
• The brand is known for its innovative retail and product launches, fueled by industry-leading tech and a culture of embracing challenges, disruptive thinking, winning together, and sharing the magic.
• Charlotte Tilbury Beauty is a global sensation across 50 markets, with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Company Specialties:

• Luxury beauty products
• Skincare and cosmetics
• Innovative retail and product launches
• Industry-leading tech and disruptive thinking

Company Website: http://www.charlottetilbury.com

ASSUMPTION: Charlotte Tilbury's success in the beauty industry is driven by its innovative products, strong brand identity, and commitment to exceptional customer service.

📊 Role Analysis

Career Level: This role is suitable for candidates with 2-5 years of experience in beauty, retail, or a related field, seeking to advance their career in the beauty industry.

Reporting Structure: The Brand Expert will report directly to the Sales and Artistry Executive and work closely with the brand field team.

Work Arrangement: This is an on-site, freelance/contract role with flexible hours based on store needs and events.

Growth Opportunities:

• Advancement to a permanent, full-time position within the brand
• Expansion of responsibilities and leadership opportunities within the team
• Access to exclusive brand training and development programs

ASSUMPTION: Successful candidates in this role will have the opportunity to grow within the brand and contribute to its continued success in the global beauty industry.

🌍 Location & Work Environment

Office Type: Retail store environment

Office Location(s): Surrey, Langley, Abbotsford, and Chilliwack, British Columbia, Canada

Geographic Context:

• Abbotsford is located in the Fraser Valley region of British Columbia, approximately 60 kilometers east of Vancouver.
• The area offers a mix of urban and rural environments, with easy access to outdoor recreation and cultural attractions.
• Abbotsford has a growing and diverse population, providing a rich customer base for the brand.

Work Schedule: Full-time, flexible hours based on store needs and events

ASSUMPTION: Candidates should be comfortable working in a fast-paced, retail environment and be available to work flexible hours, including evenings, weekends, and holidays.

💼 Interview & Application Insights

Typical Process:

• Submit application through the provided link
• Phone or video screening with the hiring manager
• In-person or virtual interview with the sales and artistry executive
• Shadow shift or trial shift in-store

Key Assessment Areas:

• Artistry skills and product knowledge
• Sales and customer service abilities
• Communication and teamwork skills
• Adaptability and time management

Application Tips:

• Highlight relevant experience in beauty, retail, or a related field
• Demonstrate a passion for the brand and its products
• Showcase strong artistry skills through a portfolio or examples of previous work
• Tailor your resume and cover letter to emphasize skills and experiences relevant to the role

ATS Keywords: Artistry, Sales, Customer Service, Makeup Application, Product Knowledge, Visual Merchandising, Inventory Management, Event Execution, Communication, Counter Hygiene, Entrepreneurial Spirit, Passion, Enthusiasm, Creativity, Professionalism

ASSUMPTION: The application process for this role may vary depending on the specific needs of the hiring manager and the store location.

🛠️ Tools & Technologies

• Point-of-sale (POS) system
• Inventory management software
• Brand-specific training and development platforms

ASSUMPTION: Candidates should be comfortable learning and using various tools and technologies to support their role and the overall success of the brand.

👔 Cultural Fit Considerations

Company Values:

• Innovation and disruption
• Winning together
• Embracing challenges
• Sharing the magic

Work Style:

• Fast-paced and dynamic
• Collaborative and team-oriented
• Customer-focused
• Adaptable and entrepreneurial

Self-Assessment Questions:

• Do you thrive in a fast-paced, dynamic retail environment?
• Are you passionate about the brand and its products?
• Can you work collaboratively and adaptably as part of a team?
• Do you have a strong entrepreneurial spirit and a commitment to exceptional customer service?

ASSUMPTION: Candidates who align with Charlotte Tilbury's company values and work style will be well-suited to this role and the brand's culture.

⚠️ Potential Challenges

• Working flexible hours, including evenings, weekends, and holidays
• Managing high customer volume and expectations during peak retail seasons
• Adapting to a fast-paced, ever-changing retail environment
• Maintaining high standards of artistry, sales, and customer service in a competitive market

ASSUMPTION: Successful candidates in this role will be able to overcome these challenges and contribute to the brand's continued success in the global beauty industry.

📈 Similar Roles Comparison

• Compared to other beauty brand roles, this position offers a unique blend of artistry, sales, and customer service responsibilities, with a strong focus on driving business growth in-store.
• Charlotte Tilbury's commitment to innovation and disruption sets it apart from other beauty brands, providing opportunities for growth and development within the company.
• This role offers a pathway to career advancement within the brand, with opportunities for permanent, full-time positions and leadership roles.

ASSUMPTION: Candidates should research other beauty brand roles and compare the responsibilities, requirements, and growth opportunities to make an informed decision about their career path.

📝 Sample Projects

• Creating a signature makeup look for a special event or promotion
• Developing a customer loyalty program to drive repeat business
• Collaborating with the brand field team to execute a successful in-store event

ASSUMPTION: These sample projects are intended to illustrate the types of responsibilities and initiatives that candidates may be involved in as a Brand Expert for Charlotte Tilbury.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of this role, and how can I best prepare to overcome them?
• How does this role contribute to the overall success of the brand, and what are the key performance indicators (KPIs) for this position?
• What opportunities are there for growth and development within the brand, and how can I position myself for success in the long term?
• How does the brand support its employees in maintaining a healthy work-life balance, especially during peak retail seasons?
• What are the most rewarding aspects of working for Charlotte Tilbury, and how can I make the most of this opportunity?

ASSUMPTION: Asking thoughtful, insightful questions during the interview process demonstrates a candidate's interest in the role and commitment to their potential success within the brand.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills
• Prepare a portfolio or examples of your previous makeup artistry work
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.