π Core Information
πΉ Job Title: Brand Expert - Surrey/Langley/Abbotsford/Chilliwack - Charlotte Tilbury
πΉ Company: Charlotte Tilbury
πΉ Location: Abbotsford, British Columbia, Canada
πΉ Job Type: Freelance/Contractor
πΉ Category: Beauty & Personal Care
πΉ Date Posted: April 28, 2025
πΉ Experience Level: 2-5 years
πΉ Remote Status: On-site
π Job Overview
Key aspects of this role include:
- Promoting and creating makeup magic in-store while achieving sales targets
- Delivering exceptional customer service and reflecting the brand values of Charlotte Tilbury
- Working as part of an elite team to drive business through artistry and service
- Demonstrating a positive and cooperative approach towards work and colleagues
ASSUMPTION: This role requires a strong balance of artistry, sales, and customer service skills, with a passion for the brand and its products.
π Key Responsibilities
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Promote and create makeup magic in-store, achieving sales targets through exceptional artistry and customer service
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Reflect the brand values and customer base, delivering Charlotte Tilbury's philosophy of artistry made easy
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Drive business in-store through sales, customer service, and entrepreneurial spirit
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Maintain high standards of counter hygiene, inventory management, and visual merchandising
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Assist in the execution of events and maintain consistent communication with the brand field team
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Maintain excellent customer service standards, professionalism, and creativity at all times
ASSUMPTION: This role requires a high level of self-motivation, time management, and adaptability to thrive in a fast-paced retail environment.
π― Required Qualifications
Education: High school diploma or equivalent
Experience: 2-5 years of experience in beauty, retail, or a related field
Required Skills:
- Strong artistry, sales, and customer service skills
- Experience in beauty and retail
- Passion for the brand and its products
- Ability to create a unique and personalized shopping experience
- Strong communication and teamwork skills
Preferred Skills:
- Previous experience working with luxury beauty brands
- Fluency in multiple languages
ASSUMPTION: Candidates with a proven track record in sales, customer service, and makeup artistry are strongly encouraged to apply.
π° Compensation & Benefits
Salary Range: CAD 25,000 - 35,000 per year (based on industry standards for freelance/contract roles in the beauty industry)
Benefits:
- Commission-based compensation structure
- Opportunities for career growth and development within the brand
- Access to exclusive brand products and training
Working Hours: Full-time, flexible hours based on store needs and events
ASSUMPTION: The salary range provided is an estimate based on industry standards for freelance/contract roles in the beauty industry. Actual compensation may vary based on experience and performance.
π Applicant Insights
π Company Context
Industry: Charlotte Tilbury operates in the competitive personal care product manufacturing industry, focusing on luxury beauty, skincare, and cosmetics.
Company Size: With over 2,300 employees globally, Charlotte Tilbury is a mid-sized company with a strong presence in the beauty industry.
Founded: Founded in 2013 by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE, the company has experienced exceptional growth and expansion over the past decade.
Company Description:
- Charlotte Tilbury Beauty has revolutionized the global beauty industry by decoding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range.
- The brand is known for its innovative retail and product launches, fueled by industry-leading tech and a culture of embracing challenges, disruptive thinking, winning together, and sharing the magic.
- Charlotte Tilbury Beauty is a global sensation across 50 markets, with over 2,300 employees globally who are part of the Dream Team making the magic happen.
Company Specialties:
- Luxury beauty products
- Skincare and cosmetics
- Innovative retail and product launches
- Industry-leading tech and disruptive thinking
Company Website: http://www.charlottetilbury.com
ASSUMPTION: Charlotte Tilbury's success in the beauty industry is driven by its innovative products, strong brand identity, and commitment to exceptional customer service.
π Role Analysis
Career Level: This role is suitable for candidates with 2-5 years of experience in beauty, retail, or a related field, seeking to advance their career in the beauty industry.
Reporting Structure: The Brand Expert will report directly to the Sales and Artistry Executive and work closely with the brand field team.
Work Arrangement: This is an on-site, freelance/contract role with flexible hours based on store needs and events.
Growth Opportunities:
- Advancement to a permanent, full-time position within the brand
- Expansion of responsibilities and leadership opportunities within the team
- Access to exclusive brand training and development programs
ASSUMPTION: Successful candidates in this role will have the opportunity to grow within the brand and contribute to its continued success in the global beauty industry.
π Location & Work Environment
Office Type: Retail store environment
Office Location(s): Surrey, Langley, Abbotsford, and Chilliwack, British Columbia, Canada
Geographic Context:
- Abbotsford is located in the Fraser Valley region of British Columbia, approximately 60 kilometers east of Vancouver.
- The area offers a mix of urban and rural environments, with easy access to outdoor recreation and cultural attractions.
- Abbotsford has a growing and diverse population, providing a rich customer base for the brand.
Work Schedule: Full-time, flexible hours based on store needs and events
ASSUMPTION: Candidates should be comfortable working in a fast-paced, retail environment and be available to work flexible hours, including evenings, weekends, and holidays.
πΌ Interview & Application Insights
Typical Process:
- Submit application through the provided link
- Phone or video screening with the hiring manager
- In-person or virtual interview with the sales and artistry executive
- Shadow shift or trial shift in-store
Key Assessment Areas:
- Artistry skills and product knowledge
- Sales and customer service abilities
- Communication and teamwork skills
- Adaptability and time management
Application Tips:
- Highlight relevant experience in beauty, retail, or a related field
- Demonstrate a passion for the brand and its products
- Showcase strong artistry skills through a portfolio or examples of previous work
- Tailor your resume and cover letter to emphasize skills and experiences relevant to the role
ATS Keywords: Artistry, Sales, Customer Service, Makeup Application, Product Knowledge, Visual Merchandising, Inventory Management, Event Execution, Communication, Counter Hygiene, Entrepreneurial Spirit, Passion, Enthusiasm, Creativity, Professionalism
ASSUMPTION: The application process for this role may vary depending on the specific needs of the hiring manager and the store location.
π οΈ Tools & Technologies
- Point-of-sale (POS) system
- Inventory management software
- Brand-specific training and development platforms
ASSUMPTION: Candidates should be comfortable learning and using various tools and technologies to support their role and the overall success of the brand.
π Cultural Fit Considerations
Company Values:
- Innovation and disruption
- Winning together
- Embracing challenges
- Sharing the magic
Work Style:
- Fast-paced and dynamic
- Collaborative and team-oriented
- Customer-focused
- Adaptable and entrepreneurial
Self-Assessment Questions:
- Do you thrive in a fast-paced, dynamic retail environment?
- Are you passionate about the brand and its products?
- Can you work collaboratively and adaptably as part of a team?
- Do you have a strong entrepreneurial spirit and a commitment to exceptional customer service?
ASSUMPTION: Candidates who align with Charlotte Tilbury's company values and work style will be well-suited to this role and the brand's culture.
β οΈ Potential Challenges
- Working flexible hours, including evenings, weekends, and holidays
- Managing high customer volume and expectations during peak retail seasons
- Adapting to a fast-paced, ever-changing retail environment
- Maintaining high standards of artistry, sales, and customer service in a competitive market
ASSUMPTION: Successful candidates in this role will be able to overcome these challenges and contribute to the brand's continued success in the global beauty industry.
π Similar Roles Comparison
- Compared to other beauty brand roles, this position offers a unique blend of artistry, sales, and customer service responsibilities, with a strong focus on driving business growth in-store.
- Charlotte Tilbury's commitment to innovation and disruption sets it apart from other beauty brands, providing opportunities for growth and development within the company.
- This role offers a pathway to career advancement within the brand, with opportunities for permanent, full-time positions and leadership roles.
ASSUMPTION: Candidates should research other beauty brand roles and compare the responsibilities, requirements, and growth opportunities to make an informed decision about their career path.
π Sample Projects
- Creating a signature makeup look for a special event or promotion
- Developing a customer loyalty program to drive repeat business
- Collaborating with the brand field team to execute a successful in-store event
ASSUMPTION: These sample projects are intended to illustrate the types of responsibilities and initiatives that candidates may be involved in as a Brand Expert for Charlotte Tilbury.
β Key Questions to Ask During Interview
- What are the most challenging aspects of this role, and how can I best prepare to overcome them?
- How does this role contribute to the overall success of the brand, and what are the key performance indicators (KPIs) for this position?
- What opportunities are there for growth and development within the brand, and how can I position myself for success in the long term?
- How does the brand support its employees in maintaining a healthy work-life balance, especially during peak retail seasons?
- What are the most rewarding aspects of working for Charlotte Tilbury, and how can I make the most of this opportunity?
ASSUMPTION: Asking thoughtful, insightful questions during the interview process demonstrates a candidate's interest in the role and commitment to their potential success within the brand.
π Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills
- Prepare a portfolio or examples of your previous makeup artistry work
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the role
β οΈ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.