Brand Sponsored Partner, Coach

📌 Core Information

🔹 Job Title: Brand Sponsored Partner, Coach

🔹 Company: John Lewis Partnership

🔹 Location: Cheltenham (John Lewis & Partners), 123 High Street, Cheltenham, Gloucestershire, GL50 1DQ

🔹 Job Type: Temporary

🔹 Category: Retail

🔹 Date Posted: April 28, 2025

🔹 Experience Level: Entry Level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Delivering exceptional customer experiences and service
• Supporting marketing events and promotions
• Maintaining high shop standards and stock availability
• Building customer loyalty through personalized marketing

ASSUMPTION: This role requires strong interpersonal skills and the ability to work well under pressure during busy periods.

📋 Key Responsibilities

✅ Delivering excellent and market leading customer experiences

✅ Proactively acknowledging customers, identifying their needs, and resolving queries or complaints

✅ Supporting marketing events and promotions to drive footfall and secure new customers

✅ Maximizing productivity by offering ideas for continuous improvements

✅ Maintaining high shop standards through displays, stock availability, and general cleanliness

ASSUMPTION: This role involves frequent standing, walking, and lifting, as well as working various days between 09:00 - 18:00hrs including working every other weekend.

🎯 Required Qualifications

Education: No formal education requirements specified

Experience: No specific experience required, as training will be provided

Required Skills:

• Basic IT literacy skills
• Strong communication skills

Preferred Skills:

• Experience working in a customer-facing role

ASSUMPTION: While experience in a customer-facing role is welcomed, it is not essential, as the company will provide training to ensure all Partners can perform at their best.

💰 Compensation & Benefits

Salary Range: £12.40 per hour

Benefits:

• Employee ownership through the Partnership
• Discounts across John Lewis & Partners and Waitrose & Partners
• Pension scheme
• Holiday entitlement

Working Hours: Full-time. Working various days between 09:00 - 18:00hrs including working every other weekend.

ASSUMPTION: The salary range provided is based on the hourly rate listed in the job description. Benefits information is based on typical retail industry standards for similar roles.

📌 Applicant Insights

🔍 Company Context

Industry: Retail

Company Size: 10,001+ employees

Founded: The John Lewis Partnership was founded in 1864

Company Description:

• The John Lewis Partnership is the largest employee-owned business in the UK, home to the cherished brands John Lewis and Waitrose
• The company is driven by its purpose to build a happier world and is ruthlessly focused on being brilliant at retail
• The Partnership embraces diversity and creates an environment where employees are free to be themselves and can thrive

Company Specialties:

• Retail
• Online
• Distribution
• Finance
• Technology
• IT
• Digital
• Hotels
• Personnel
• Buying
• and Marketing

Company Website: http://www.jlpjobs.com

ASSUMPTION: The John Lewis Partnership is a well-established retailer with a strong focus on customer service and employee engagement.

📊 Role Analysis

Career Level: Entry Level (0-2 years)

Reporting Structure: This role reports directly to the Brand and Team Manager

Work Arrangement: On-site, working various days between 09:00 - 18:00hrs including working every other weekend

Growth Opportunities:

• Progression within the Partnership, such as moving into a supervisory or management role
• Expanding skills and knowledge through training and development opportunities
• Gaining experience in various departments and brands within the Partnership

ASSUMPTION: Growth opportunities within the John Lewis Partnership are based on individual performance, skills, and interests, as well as the availability of suitable roles.

🌍 Location & Work Environment

Office Type: Retail store environment

Office Location(s): Cheltenham (John Lewis & Partners), 123 High Street, Cheltenham, Gloucestershire, GL50 1DQ

Geographic Context:

• Cheltenham is a regency town in the Cotswolds, known for its festivals and cultural scene
• The store is located in the town center, with easy access to public transportation
• The area has a mix of urban and rural environments, with plenty of green spaces nearby

Work Schedule: Full-time, working various days between 09:00 - 18:00hrs including working every other weekend

ASSUMPTION: The work environment can be busy and fast-paced, especially during peak retail periods, such as holidays and sales events.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-store or virtual interview with the hiring manager
• Offer and onboarding

Key Assessment Areas:

• Customer service skills
• Communication and interpersonal skills
• Teamwork and collaboration
• Problem-solving and adaptability

Application Tips:

• Tailor your resume to highlight relevant skills and experiences for this role
• Prepare examples of when you have provided excellent customer service or resolved customer issues
• Demonstrate your enthusiasm for the John Lewis brand and retail industry

ATS Keywords: Customer service, retail, sales, marketing, teamwork, communication, problem-solving

ASSUMPTION: The application process for the John Lewis Partnership may vary depending on the role and the current hiring needs of the company.

🛠️ Tools & Technologies

• Point-of-sale (POS) systems
• Inventory management software
• Customer relationship management (CRM) systems
• Basic office software (e.g., Microsoft Office, Google Workspace)

ASSUMPTION: The tools and technologies required for this role may vary depending on the specific department and brand within the John Lewis Partnership.

👔 Cultural Fit Considerations

Company Values:

• Passion for customers
• Integrity
• Respect
• Excellence
• Belonging

Work Style:

• Customer-focused
• Collaborative
• Adaptable
• Results-driven
• Continuously learning

Self-Assessment Questions:

• Do you have a genuine passion for providing exceptional customer service?
• Are you comfortable working in a fast-paced, team-oriented environment?
• Do you have a growth mindset and a willingness to learn and adapt?

ASSUMPTION: The cultural fit considerations for the John Lewis Partnership are based on the company's stated values and work style, as well as industry standards for retail roles.

⚠️ Potential Challenges

• Working various days between 09:00 - 18:00hrs, including working every other weekend
• Dealing with difficult customers or challenging situations
• Meeting sales targets and maintaining high shop standards during busy periods
• Adapting to changes in store layout, product offerings, or company policies

ASSUMPTION: The potential challenges for this role are based on typical retail environments and the specific requirements of the John Lewis Partnership.

📈 Similar Roles Comparison

• This role is similar to other retail sales and customer service positions, but may offer unique opportunities for growth and development within the John Lewis Partnership
• Compared to other retail roles, this position may have a stronger focus on marketing and promotions, as well as maintaining high shop standards
• Career paths within the John Lewis Partnership may differ from those in other retail companies, due to the employee-owned structure and focus on internal progression

ASSUMPTION: The comparison of similar roles is based on industry standards and typical career paths within the retail sector.

📝 Sample Projects

• Planning and executing a successful in-store marketing event to drive footfall and sales
• Improving shop standards through creative displays and efficient stock management
• Developing and implementing a customer loyalty program to build brand advocacy

ASSUMPTION: The sample projects provided are based on typical responsibilities and initiatives for a Brand Sponsored Partner, Coach role within the John Lewis Partnership.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of this role, and how can I best prepare for them?
• How does this role support the overall goals and strategies of the John Lewis Partnership?
• What opportunities are there for growth and development within the Partnership?
• How does the company support work-life balance for its Partners?
• What are the key priorities for this role in the first 90 days?

ASSUMPTION: The key questions to ask during the interview are based on industry standards and typical concerns for candidates in this role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link: https://jlp.wd3.myworkdayjobs.com/JLPjobs_careers/job/Cheltenham-John-Lewis--Partners/Brand-Sponsored-Partner_R-174251-1
• Tailor your resume to highlight relevant skills and experiences for this role
• Prepare examples of when you have provided excellent customer service or resolved customer issues
• Demonstrate your enthusiasm for the John Lewis brand and retail industry
• Follow up with the hiring manager within one week of submitting your application to confirm receipt and express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.