📌 Core Information
🔹 Job Title: Brand Sponsored Partner, Paul Smith
🔹 Company: John Lewis Partnership
🔹 Location: Cheltenham (John Lewis & Partners), 123 High Street, Cheltenham, Gloucestershire, GL50 1DQ
🔹 Job Type: On-site
🔹 Category: Retail
🔹 Date Posted: August 7, 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Delivering exceptional customer experiences and market leading service
- Engaging with customers to understand their needs and expectations
- Driving sales and promoting new products through events and marketing
- Maintaining high shop standards through displays, stock availability, and cleanliness
ASSUMPTION: This role requires strong interpersonal skills and the ability to work well under pressure in a fast-paced retail environment.
📋 Key Responsibilities
✅ Deliver excellent and market leading customer experiences by proactively acknowledging customers and identifying their needs
✅ Resolve customer queries and complaints efficiently and effectively
✅ Engage customers directly with the John Lewis brand and supported brand through personalized and social marketing
✅ Be aware of best sellers and sales performance to help drive promotions and newness
✅ Create and support marketing events to drive footfall and secure new customers
✅ Maximize productivity by offering ideas for continuous improvements
ASSUMPTION: This role involves a significant amount of customer interaction and may require working flexible hours, including evenings and weekends.
🎯 Required Qualifications
Education: No formal education requirements specified
Experience: No specific experience required, but experience in a customer-facing role is welcomed
Required Skills:
- Basic IT literacy skills
- Strong communication skills
Preferred Skills:
- Experience working in a customer-facing role
ASSUMPTION: The company will provide training to successful candidates to ensure they have the necessary skills to perform at their best.
💰 Compensation & Benefits
Salary Range: £12.40 per hour (This is the provided salary, no need for industry standard range)
Benefits:
- Employee ownership (Partnership) structure
- Flexible working opportunities
- Pre-employment vetting (including DBS checks) for certain roles
Working Hours: Full-time opportunity, working 37.5 hours a week across seven days to include early starts, late finishes, evenings, and weekends
ASSUMPTION: The salary range provided is for the Cheltenham location and may vary for other locations within the John Lewis Partnership.
📌 Applicant Insights
🔍 Company Context
Industry: Retail
Company Size: 10,001+ employees
Founded: The John Lewis Partnership was founded in 1864
Company Description:
- Employee-owned business
- Home to the cherished brands John Lewis and Waitrose
- Driven by the purpose to build a happier world
Company Specialties:
- Retail
- Online
- Distribution
- Finance
- Technology
- IT
- Digital
- Hotels
- Personnel
- Buying
- Marketing
Company Website: http://www.jlpjobs.com
ASSUMPTION: The John Lewis Partnership is a well-established retailer with a strong reputation for quality and customer service.
📊 Role Analysis
Career Level: Entry-level to mid-level retail position
Reporting Structure: This role reports directly to the Brand and Team Manager
Work Arrangement: On-site, full-time with flexible hours
Growth Opportunities:
- Progression within the retail department
- Opportunities to move into different roles within the John Lewis Partnership
- Training and development opportunities to enhance skills and knowledge
ASSUMPTION: Career progression within the John Lewis Partnership is based on individual performance, skills, and experience.
🌍 Location & Work Environment
Office Type: Retail store environment
Office Location(s): Cheltenham (John Lewis & Partners), 123 High Street, Cheltenham, Gloucestershire, GL50 1DQ
Geographic Context:
- Cheltenham is a large spa town and borough in Gloucestershire, England
- The town is known for its Regency architecture and is home to the Cheltenham Festival of Literature and the Cheltenham Jazz Festival
- The town has a population of approximately 115,000 people
Work Schedule: Full-time with flexible hours, including early starts, late finishes, evenings, and weekends
ASSUMPTION: The work environment can be fast-paced and busy, particularly during peak retail periods.
💼 Interview & Application Insights
Typical Process:
- Online application
- Phone or video screening
- In-store interview
- Background check (if required)
Key Assessment Areas:
- Customer service skills
- Communication and interpersonal skills
- Problem-solving skills
- Teamwork and collaboration
Application Tips:
- Tailor your resume to highlight relevant skills and experiences for this role
- Prepare examples of when you have provided excellent customer service
- Demonstrate your enthusiasm for the John Lewis brand and retail industry
ATS Keywords: Customer service, retail, sales, marketing, teamwork, communication, problem-solving
ASSUMPTION: The application process may vary depending on the specific needs of the hiring manager and the company.
🛠️ Tools & Technologies
- Point-of-sale (POS) systems
- Inventory management software
- Customer relationship management (CRM) software
ASSUMPTION: The specific tools and technologies used may vary depending on the store's needs and the role's requirements.
👔 Cultural Fit Considerations
Company Values:
- Brilliant at retail
- Never knowingly undersold
- Passion for food
- Purpose-driven
- Kind and respectful
- Inclusive and diverse
Work Style:
- Customer-focused
- Collaborative
- Adaptable
- Innovative
- Results-driven
Self-Assessment Questions:
- Do you have a passion for providing excellent customer service?
- Are you comfortable working in a fast-paced, team-oriented environment?
- Do you have strong communication and interpersonal skills?
ASSUMPTION: The John Lewis Partnership values a diverse and inclusive workforce that reflects the communities they serve.
⚠️ Potential Challenges
- Working flexible hours, including evenings and weekends
- Dealing with difficult customers or challenging situations
- Meeting sales targets and performance expectations
- Adapting to changes in the retail industry and company policies
ASSUMPTION: The John Lewis Partnership provides training and support to help employees overcome these challenges.
📈 Similar Roles Comparison
- This role is similar to other retail sales associate positions but may have more specific brand-focused responsibilities
- Compared to other retail roles, this position may offer more opportunities for growth and development within the John Lewis Partnership
- Career progression may be based on individual performance, skills, and experience
ASSUMPTION: The specific responsibilities and requirements of this role may vary depending on the store's needs and the brand being supported.
📝 Sample Projects
- Planning and executing a successful in-store marketing event to drive footfall and sales
- Improving customer satisfaction scores through enhanced customer service and shop standards
- Collaborating with the team to achieve sales targets and exceed customer expectations
ASSUMPTION: The specific projects and tasks assigned may vary depending on the store's needs and the brand being supported.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 90 days?
- How does this role support the overall success of the brand and the store?
- What opportunities are there for growth and development within the John Lewis Partnership?
- How does the company support work-life balance for its employees?
- What are the most challenging aspects of this role, and how can I best prepare for them?
ASSUMPTION: Asking thoughtful and relevant questions demonstrates your interest in the role and the company.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight relevant skills and experiences for this role
- Prepare examples of when you have provided excellent customer service
- Demonstrate your enthusiasm for the John Lewis brand and retail industry
- Follow up with the hiring manager one week after submitting your application to confirm receipt and express your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
