📌 Core Information
🔹 Job Title: Business Analyst, Operations Internal Communications
🔹 Company: Amazon
🔹 Location: Nashville, TN & Seattle, WA
🔹 Job Type: On-site
🔹 Category: Operations & Internal Communications
🔹 Date Posted: May 9, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site (with potential for hybrid)
🚀 Job Overview
Key aspects of this role include:
- Developing data visualizations and automation solutions to drive business decision-making and process improvement.
- Collaborating with global stakeholders to uncover insights and communicate findings across the Operations Internal Communications (OIC) team.
- Maintaining regular team reporting and analyzing communication channel data to identify trends and opportunities.
- Working with technical partners to create and maintain dashboards, and ensure data quality.
- Influencing the future of employee communications and engagement by providing actionable insights and recommendations.
ASSUMPTION: This role requires a strong analytical mindset, excellent communication skills, and the ability to work effectively with both technical and non-technical stakeholders.
📋 Key Responsibilities
✅ Dive deep into communications channel and content data to create business reports, uncover insights, and share learnings across a global team of internal communicators.
✅ Provide data management processes such as accessing raw data feeds, building queries and macros, organizing data, and designing reports that present status-at-a-glance visualization for business performance.
✅ Retrieve and analyze large sets of data using Excel, SQL, and other data management systems.
✅ Design and implement reporting solutions to enable stakeholders to manage the business and make effective decisions.
✅ Take ownership of reporting processes to ensure accuracy, timeliness, and high customer focus in resolving data discrepancies.
✅ Build and manage related key performance indicators (KPIs) to measure, control, and benchmark reporting processes.
✅ Monitor existent metrics, build new metrics, and partner with internal teams to identify process and system improvement opportunities.
✅ Support cross-functional teams on the day-to-day execution of data analysis projects.
✅ Innovate to improve customer experience.
ASSUMPTION: The role may evolve based on the team's needs and the candidate's skills, potentially involving more strategic or project management responsibilities.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Finance, Economics, Statistics, Mathematics, or a related field.
Experience: 2-5 years of experience in business analysis, data analysis, or a related role.
Required Skills:
- Advanced analytical and problem-solving skills.
- Proficient in Excel, SQL, and data visualization tools (e.g., Tableau, Power BI).
- Excellent communication and stakeholder management skills.
- Ability to work independently and manage multiple projects simultaneously.
- Familiarity with data management systems and reporting tools.
Preferred Skills:
- Experience with automation tools (e.g., Python, R, or Power Automate).
- Knowledge of Amazon's internal communications processes and tools.
- Fluency in multiple languages.
ASSUMPTION: While not explicitly stated, proficiency in data analysis tools and programming languages may be required for some aspects of the role.
💰 Compensation & Benefits
Salary Range: $85,000 - $120,000 per year (based on experience level and location).
Benefits:
- Health, dental, and vision insurance.
- 401(k) matching.
- Paid time off and holidays.
- Employee discounts on Amazon products.
- Tuition reimbursement and professional development opportunities.
Working Hours: Full-time (40 hours/week) with flexible scheduling and potential for remote work.
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles at Amazon. Actual compensation may vary based on factors such as experience, location, and performance.
📌 Applicant Insights
🔍 Company Context
Industry: Amazon operates in the e-commerce, retail, and technology sectors, with a focus on customer experience and innovation.
Company Size: Amazon is a large, multinational corporation with over 1.3 million employees worldwide. This size offers opportunities for career growth and exposure to diverse projects but may also result in a more structured and hierarchical work environment.
Founded: 1994, in Bellevue, Washington, USA. Amazon started as an online bookstore and has since expanded into a global tech and retail giant.
Company Description:
- Amazon is guided by four principles: customer obsession, passion for invention, commitment to operational excellence, and long-term thinking.
- The company is driven by the excitement of building technologies, inventing products, and providing services that change lives.
- Amazon embraces new ways of doing things, makes decisions quickly, and is not afraid to fail.
Company Specialties:
- E-commerce and online retail.
- Cloud computing and web services (Amazon Web Services).
- Artificial intelligence and machine learning (Alexa, Amazon Go, etc.).
- Content creation and streaming (Amazon Prime Video, Amazon Music, etc.).
Company Website: Amazon.com
ASSUMPTION: Amazon's large size and diverse business segments offer numerous opportunities for career growth and skill development.
📊 Role Analysis
Career Level: This role is at the mid-level career stage, with opportunities for growth into senior or management positions based on performance and company needs.
Reporting Structure: The Business Analyst will report directly to the Internal Communications Manager and work closely with cross-functional teams, including data engineers, business intelligence engineers, and other internal communicators.
Work Arrangement: This role is primarily on-site, with potential for hybrid or remote work depending on the team's needs and the candidate's preferences.
Growth Opportunities:
- Expanding into more strategic or project management responsibilities.
- Transitioning into a specialized role within the Internal Communications team or another department within Amazon.
- Developing expertise in data analysis, visualization, or automation tools.
ASSUMPTION: The role's focus on data analysis and stakeholder management provides a strong foundation for career growth within Amazon or other organizations.
🌍 Location & Work Environment
Office Type: Amazon's offices are typically modern, collaborative workspaces with a mix of open-plan and private offices, as well as shared amenities such as cafes, gyms, and recreational areas.
Office Location(s): Nashville, TN & Seattle, WA
Geographic Context:
- Nashville, TN: Known for its vibrant music scene, affordable cost of living, and growing tech industry.
- Seattle, WA: Home to Amazon's headquarters, with a thriving tech industry, cultural attractions, and a mild climate.
Work Schedule: Full-time (40 hours/week) with flexible scheduling and potential for remote work.
ASSUMPTION: The work environment may vary depending on the specific office location and team dynamics.
💼 Interview & Application Insights
Typical Process:
- Online application submission.
- Phone or video screen with the hiring manager or HR representative.
- On-site or virtual interview with the Internal Communications team and potential stakeholders.
- Final round interview with the hiring manager or director.
Key Assessment Areas:
- Data analysis and visualization skills.
- Communication and stakeholder management skills.
- Problem-solving and critical thinking abilities.
- Cultural fit and alignment with Amazon's leadership principles.
Application Tips:
- Highlight relevant data analysis and communication experiences in your resume.
- Prepare examples of data visualizations or reports you've created to showcase your skills during the interview.
- Research Amazon's internal communications processes and be ready to discuss how your skills and experiences align with the role's requirements.
- Practice common interview questions and be prepared to discuss your thought process and approach to data analysis and problem-solving.
ATS Keywords: Data Analysis, Data Visualization, SQL, Excel, Reporting, Automation, Problem Solving, Communication, Stakeholder Management, Data Management, KPI Development, Process Improvement, Cross-Functional Collaboration, Customer Focus, Analytical Skills, Technical Skills
ASSUMPTION: The interview process may vary depending on the specific team and location, and may include additional assessments or rounds.
🛠️ Tools & Technologies
- Excel, SQL, and other data management systems.
- Data visualization tools (e.g., Tableau, Power BI).
- Automation tools (e.g., Python, R, or Power Automate).
- Amazon's internal communication tools and platforms.
ASSUMPTION: The specific tools and technologies required may vary depending on the team's needs and the candidate's skills.
👔 Cultural Fit Considerations
Company Values:
- Customer obsession.
- Passion for invention.
- Commitment to operational excellence.
- Long-term thinking.
Work Style:
- Fast-paced and dynamic, with a focus on innovation and continuous improvement.
- Collaborative and cross-functional, with a strong emphasis on teamwork and communication.
- Results-driven, with a focus on delivering high-quality work and achieving business objectives.
Self-Assessment Questions:
- Do you thrive in fast-paced, dynamic environments and embrace change?
- Are you an excellent communicator and able to work effectively with diverse stakeholders?
- Do you have a passion for data analysis and problem-solving, and a commitment to delivering high-quality work?
ASSUMPTION: Amazon's culture is highly competitive, fast-paced, and focused on innovation and customer obsession. Candidates should be comfortable working in a dynamic environment and be able to thrive under pressure.
⚠️ Potential Challenges
- The role may require working with large, complex datasets and navigating multiple data sources.
- Stakeholders may have varying levels of data literacy, requiring the Business Analyst to communicate findings effectively and adapt their approach accordingly.
- The role may involve managing multiple projects simultaneously, requiring strong organizational skills and the ability to prioritize tasks effectively.
- Amazon's large size and decentralized structure may present challenges in coordinating with cross-functional teams and navigating the organization.
ASSUMPTION: The specific challenges faced in this role may vary depending on the team's dynamics, the candidate's skills, and the broader organizational context.
📈 Similar Roles Comparison
- Business Analyst vs. Data Analyst: Both roles focus on data analysis and problem-solving, but Business Analysts typically have a broader scope, including stakeholder management and process improvement, while Data Analysts may focus more on data analysis and modeling.
- Industry-specific context: Amazon's large size and diverse business segments offer unique opportunities and challenges compared to smaller organizations or those in different industries.
- Career path comparison: This role provides a strong foundation for career growth into senior or management positions within Amazon or other organizations, with potential transitions into specialized roles or other departments.
ASSUMPTION: The specific comparisons and career paths may vary depending on the candidate's skills, experiences, and the organization's needs.
📝 Sample Projects
- Developing a dashboard to track employee engagement and communication effectiveness across multiple channels and regions.
- Analyzing customer feedback data to identify trends, uncover insights, and inform strategic decision-making.
- Creating a data-driven model to predict communication channel performance and optimize resource allocation.
ASSUMPTION: The specific projects undertaken in this role may vary depending on the team's needs, the candidate's skills, and the broader organizational context.
❓ Key Questions to Ask During Interview
- Can you describe the team's current reporting processes and how this role fits into the broader communications strategy?
- How does the Internal Communications team collaborate with other departments, such as Operations and HR, to drive business outcomes?
- What are the most significant challenges facing the Internal Communications team, and how can this role help address them?
- What opportunities exist for professional development and career growth within the Internal Communications team or Amazon more broadly?
- How does the team support work-life balance and employee well-being?
ASSUMPTION: The specific questions asked during the interview may vary depending on the candidate's interests, the team's dynamics, and the broader organizational context.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link.
- Tailor your resume to highlight relevant data analysis and communication experiences, as well as any skills or experiences that align with the role's requirements.
- Prepare a cover letter that explains your interest in the role and how your skills and experiences make you a strong fit for the position.
- If you have examples of data visualizations or reports you've created, be prepared to share them during the interview to showcase your skills.
- Follow up with the hiring manager or HR representative one week after submitting your application to inquire about the status of your application and reiterate your interest in the role.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
