Campaign Operations Specialist (Seasonal)

📌 Core Information 🔹 Job Title: Campaign Operations Specialist (Seasonal) 🔹 Company: Amazon 🔹 Location: Virtual (Costa Rica) 🔹 Job Type: Seasonal, Remote 🔹 Category: Advertising & Marketing 🔹 Date Posted: April 4, 2025 🔹 Experience Level: Entry to Mid-Level (0-2 years) 🚀 Job Overview Key aspects of this role include: - Managing complex advertising campaigns across multiple teams and platforms. - Ensuring campaign accuracy and timely delivery within Service Level Agreements (SLAs). - Troubleshooting campaign issues and driving process improvements. - Collaborating cross-functionally with various teams, including Sales, Account Management, and Quality Assurance. - Communicating campaign status and managing billing and reconciliation processes. ASSUMPTION: This role requires strong project management skills, cross-functional collaboration, and a customer-centric mindset. It is ideal for individuals who thrive in dynamic, fast-paced environments and are passionate about driving operational excellence. 📋 Key Responsibilities ✅ Campaign Management: - Manage the accurate set-up of complex advertising campaigns in partnership with cross-functional teams. - Ensure campaigns are within SLA and accurate by managing platform queue success. - Communicate campaign status to global partners and manage campaign troubleshooting. ✅ Process Management: - Triage campaigns daily to ensure proper bandwidth allocation and efficient workflow. - Complete the billing and reconciliation lifecycle of each campaign. ASSUMPTION: This role involves managing multiple campaigns simultaneously, requiring strong organizational skills and the ability to prioritize tasks effectively. 🎯 Required Qualifications Education: - Bachelor's degree in Business, Marketing, or a related field. Experience: - 0-2 years of experience in campaign management, advertising operations, or a related role. Required Skills: - Strong project management skills. - Proficient in Microsoft Office Suite (Excel, PowerPoint, Word). - Excellent communication and collaboration skills. - Strong problem-solving skills and attention to detail. - Ability to work independently and manage multiple tasks. Preferred Skills: - Experience with advertising platforms (e.g., Amazon Advertising, Google Ads, Facebook Ads). - Familiarity with project management tools (e.g., Asana, Trello, Jira). - Knowledge of SQL or other data analysis tools. ASSUMPTION: While experience in advertising is preferred, Amazon values candidates who can demonstrate transferable skills and a strong learning attitude. 💰 Compensation & Benefits Salary Range: $45,000 - $60,000 per year (based on industry standards for entry to mid-level campaign operations roles in Costa Rica) Benefits: - Comprehensive health, dental, and vision care. - Retirement savings plan with company match. - Generous paid time off and holidays. - Employee discounts on Amazon products and services. Working Hours: This is a fully remote, seasonal role with an 11-month contract, requiring approximately 40 hours per week. Flexible hours may be available based on team needs and business demands. ASSUMPTION: Salary and benefits may vary based on individual performance, experience, and company policies. 📌 Applicant Insights 🔍 Company Context Industry: Amazon operates in the competitive eCommerce and advertising sectors, focusing on innovation, customer obsession, and operational excellence. Company Size: Amazon is a large, global corporation with over 10,000 employees, offering diverse career opportunities and extensive resources. Founded: Amazon was founded in 1994 by Jeff Bezos and is headquartered in Seattle, Washington, USA. Company Description: - Amazon is guided by four principles: customer obsession, passion for invention, commitment to operational excellence, and long-term thinking. - The company offers a wide range of products and services, including eCommerce, digital streaming, artificial intelligence, and cloud computing. - Amazon is committed to sustainability and social responsibility, aiming to be net-zero carbon by 2040. Company Specialties: - eCommerce and retail. - Operations and logistics. - Advertising and marketing. - Technology and innovation. Company Website: Amazon.com ASSUMPTION: Amazon's size and diverse business segments provide numerous growth and learning opportunities for employees. 📊 Role Analysis Career Level: This role is an entry to mid-level position, offering opportunities for career growth and development within Amazon's advertising operations teams. Reporting Structure: The Campaign Operations Specialist will report to the Campaign Operations Manager and collaborate with cross-functional teams, including Sales, Account Management, and Quality Assurance. Work Arrangement: This is a fully remote, seasonal role with an 11-month contract, offering flexibility and work-life balance. Growth Opportunities: - Develop expertise in Amazon's advertising platforms and tools. - Gain experience working with cross-functional teams and stakeholders. - Build a strong foundation in project management and process improvement. - Potential for career progression into roles such as Campaign Manager, Account Manager, or Operations Manager. ASSUMPTION: This seasonal role may lead to full-time employment opportunities based on individual performance and business needs. 🌍 Location & Work Environment Office Type: Virtual (fully remote) Office Location(s): Costa Rica Geographic Context: - Costa Rica offers a tropical climate, diverse ecosystems, and a high quality of life. - The country is known for its commitment to environmental conservation and sustainable development. - Costa Rica's time zone (CST) may require some flexibility in working hours to accommodate global team collaboration. Work Schedule: This role requires approximately 40 hours per week, with flexible hours based on team needs and business demands. ASSUMPTION: Working remotely in Costa Rica may require adjusting to different time zones and communicating effectively with global teams. 💼 Interview & Application Insights Typical Process: 1. Online application review. 2. Phone or video screen with the hiring manager. 3. Virtual interview with the team. 4. Final interview with the hiring manager or director. Key Assessment Areas: - Problem-solving skills and attention to detail. - Project management skills and ability to prioritize tasks. - Communication and collaboration skills. - Cultural fit and alignment with Amazon's leadership principles. Application Tips: - Tailor your resume to highlight relevant skills and experiences, such as project management, cross-functional collaboration, and campaign management. - Prepare for behavioral interview questions using the STAR method (Situation, Task, Action, Result). - Research Amazon's company culture and leadership principles to demonstrate your fit and enthusiasm for the role. ATS Keywords: Campaign Management, Project Management, Cross-Functional Collaboration, Advertising Operations, Process Improvement, Troubleshooting, Billing, Reconciliation, Service Level Agreement (SLA) ASSUMPTION: Applicants should focus on demonstrating their transferable skills and ability to learn quickly in a dynamic environment. 🛠️ Tools & Technologies - Amazon Advertising Platform (AAP) - Microsoft Office Suite (Excel, PowerPoint, Word) - Project management tools (e.g., Asana, Trello, Jira) - SQL or other data analysis tools (preferred) ASSUMPTION: Familiarity with Amazon's advertising platforms and tools is preferred but not required, as training will be provided. 👔 Cultural Fit Considerations Company Values: - Customer obsession. - Passion for invention. - Commitment to operational excellence. - Long-term thinking. Work Style: - Fast-paced and dynamic. - Collaborative and cross-functional. - Data-driven and analytical. - Customer-centric and results-oriented. Self-Assessment Questions: 1. Can you provide an example of a time when you managed multiple projects simultaneously, and how you ensured their successful completion? 2. How do you approach working with diverse teams and stakeholders to achieve common goals? 3. Can you describe a situation where you identified a process improvement opportunity and implemented a solution to drive better results? ASSUMPTION: Applicants should consider how their work style and values align with Amazon's leadership principles and company culture. ⚠️ Potential Challenges - Managing multiple campaigns simultaneously, requiring strong organizational skills and time management. - Troubleshooting complex campaign issues and finding creative solutions. - Adapting to a fast-paced, dynamic work environment with changing priorities. - Collaborating effectively with global teams across different time zones. ASSUMPTION: Applicants should be prepared to demonstrate their ability to thrive in a challenging, fast-paced environment and manage multiple priorities effectively. 📈 Similar Roles Comparison - Campaign Manager: Focuses on strategic campaign planning and optimization, while the Campaign Operations Specialist concentrates on campaign execution and process improvement. - Account Manager: Responsible for client relationships and revenue growth, whereas the Campaign Operations Specialist focuses on campaign management and operational excellence. - Operations Manager: Oversees the overall operations of the advertising team, including campaign management, process improvement, and team management. ASSUMPTION: Applicants should understand the unique responsibilities and requirements of this role compared to similar positions within Amazon's advertising operations teams. 📝 Sample Projects 1. Managing the launch of a high-profile advertising campaign for a major brand, ensuring accurate campaign setup and timely delivery within the SLA. 2. Identifying and implementing process improvements to streamline campaign troubleshooting and reduce response times. 3. Collaborating with cross-functional teams to develop and execute a comprehensive campaign launch plan, including billing and reconciliation processes. ASSUMPTION: Applicants should be prepared to discuss their experience with relevant projects and how they demonstrate the required skills for this role. ❓ Key Questions to Ask During Interview 1. How does this role contribute to Amazon's overall advertising strategy and customer experience? 2. Can you describe the team structure and how this role fits within the organization? 3. What are the most significant challenges facing the advertising operations team currently, and how can this role help address them? 4. How does Amazon support the professional development and growth of employees in this role? 5. What are the key priorities for this role in the first 30, 60, and 90 days? ASSUMPTION: Applicants should prepare thoughtful questions that demonstrate their interest in the role and eagerness to contribute to Amazon's success. 📌 Next Steps for Applicants To apply for this position: - Submit your application through this link. - Tailor your resume to highlight relevant skills and experiences, such as project management, cross-functional collaboration, and campaign management. - Prepare a cover letter explaining your interest in the role and how your background and skills make you a strong fit for the position. - If applicable, provide examples of your work or portfolio pieces that demonstrate your relevant skills and experiences. - Follow up with the hiring manager or recruiter after one week if you have not heard back regarding your application status. ⚠️ Disclaimer: This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.