📌 Core Information
🔹 Job Title: Chapter Lead Intelligent Automation – Content Processing
🔹 Company: ING
🔹 Location: Netherlands (HBP - Amsterdam - Haarlerbergpark)
🔹 Job Type: Full-Time
🔹 Category: Financial Services, Technology
🔹 Date Posted: May 28, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: Hybrid (On-site & Remote)
🚀 Job Overview
Key aspects of this role include:
- Guiding an international team responsible for a global platform
- Collaborating with business and architecture in the product trinity
- Enhancing and evolving the platform's scalability, performance, and user experience
- Fostering a collaborative environment and coaching team members
- Working in a dynamic, international environment
ASSUMPTION: This role requires a strong technical background, hands-on experience, and a collaborative mindset to succeed in an international, dynamic environment.
📋 Key Responsibilities
✅ Lead and coach a diverse team of 11 individuals with various nationalities, skill profiles, and levels in a DevOps culture
✅ Foster a collaborative environment where knowledge sharing, creativity, and continuous learning are at the core
✅ Conduct target settings and evaluations with team members for their personal development
✅ Design, build, and enhance the application landscape, applying knowledge and experience in relevant technologies
✅ Shape the engineering culture of the chapter and improve how the area services the capabilities
✅ Guide the team towards engineering practices that improve security, scalability, and resiliency
✅ Work closely with other chapter leads in the management team of Intelligent Automation
ASSUMPTION: The role involves a mix of technical, leadership, and collaborative responsibilities, requiring strong communication and mentoring skills.
🎯 Required Qualifications
Education: Bachelor's degree in Computer Science, Engineering, or a related field
Experience: Proven experience (5-10 years) in software development, with a solid background in relevant technologies
Required Skills:
- Experience with Java 11 or above, or Python 2 or 3+
- Experience with containerization platforms such as Kubernetes or OpenShift
- Experience with distributed systems/applications
- Strong architectural skills and the ability to grasp new technical concepts quickly
- Excellent communication skills and the ability to act as a sparring partner for business, tech, and architecture colleagues
- Experience working in multidisciplinary teams and fostering a collaborative environment
- Experience in guiding and mentoring colleagues, with a preference for experience in performance management
Preferred Skills:
- Experience with IT risk practices
- Experience working in a financial services environment
ASSUMPTION: Candidates should have a strong technical background, with experience in relevant technologies and a proven track record in leading and mentoring teams.
💰 Compensation & Benefits
Salary Range: €6,176 - €9,871 per month (ING's provided range)
Benefits:
- 24-27 vacation days depending on contract
- Pension scheme
- 13th month salary
- Individual Savings Contribution (BIS), 3.5% of gross annual salary
- 8% holiday payment
- Hybrid working arrangement
- Personal growth and challenging work with endless possibilities
- Informal working environment with innovative colleagues
Working Hours: Full-time position, with a hybrid work arrangement (office and remote work)
ASSUMPTION: The salary range provided by ING is inclusive of base salary and may not include additional compensation components like bonuses or variable pay.
📌 Applicant Insights
🔍 Company Context
Industry: Financial Services
Company Size: 501-1,000 employees (ING Americas)
Founded: ING Group N.V. was founded in 1991, with ING Americas established later
Company Description:
- ING Americas offers a full array of wholesale financial products, services, and solutions to corporate and institutional clients in the U.S.
- ING Americas is the brand name of ING’s corporate and institutional client business in the Americas region, operating in the U.S. through ING Financial Holdings Corporation and its subsidiaries
- ING Americas is committed to sustainability and empowering people to stay a step ahead in life and in business
Company Specialties:
- Commercial lending
- Financial markets and advisory products
- Digitalization of end-to-end customer and employee journeys
Company Website: http://www.ingwb.com
ASSUMPTION: ING Americas is a significant part of the global ING Group, focusing on wholesale financial products and services in the Americas region.
📊 Role Analysis
Career Level: Mid-Senior level, with the opportunity to grow within the organization
Reporting Structure: Reports directly to the management team of Intelligent Automation, working closely with other chapter leads
Work Arrangement: Hybrid work arrangement, with a mix of on-site and remote work
Growth Opportunities:
- Potential career progression within ING's global organization
- Expanding leadership and mentoring skills
- Gaining experience in guiding and enhancing a global platform
ASSUMPTION: This role offers growth opportunities in leadership, technical expertise, and global experience within ING's expansive organization.
🌍 Location & Work Environment
Office Type: Hybrid (On-site & Remote)
Office Location(s): HBP - Amsterdam - Haarlerbergpark, Netherlands
Geographic Context:
- Amsterdam is a vibrant, multicultural city with a strong tech industry
- The Haarlerbergpark office is located in the HBP (Haarlemmermeer Business Park), offering a modern work environment
- Netherlands has a high quality of life, with excellent education, healthcare, and work-life balance
Work Schedule: Full-time, with flexible hours and a hybrid work arrangement
ASSUMPTION: The hybrid work environment offers a mix of on-site collaboration and remote work flexibility, allowing for a healthy work-life balance.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- Technical assessment or case study
- On-site or virtual interviews with business stakeholders
Key Assessment Areas:
- Technical skills and expertise
- Leadership and mentoring abilities
- Collaboration and communication skills
- Problem-solving and decision-making
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences
- Prepare for technical assessments or case studies by reviewing relevant technologies and concepts
- Research ING's company culture and values to demonstrate cultural fit
ATS Keywords: Java, Python, Kubernetes, OpenShift, Distributed Systems, IT Risk Practices, Architectural Skills, Communication Skills, Multidisciplinary Teams, Mentoring, Performance Management
ASSUMPTION: ING's application process may involve multiple interview steps and assessments to evaluate candidates' technical skills, leadership potential, and cultural fit.
🛠️ Tools & Technologies
- Java 11 or above
- Python 2 or 3+
- Kubernetes or OpenShift
- Distributed systems/applications
- Relevant technologies for the platform's capabilities (e.g., content extraction, content validation, content transformation, and translation)
ASSUMPTION: The required tools and technologies may evolve as the platform and its capabilities grow and change.
👔 Cultural Fit Considerations
Company Values:
- Empowering people to stay a step ahead in life and in business
- Creating a positive impact on society and the environment
- Working together with respect and integrity
Work Style:
- Collaborative and open environment
- Focus on knowledge sharing, creativity, and continuous learning
- Hybrid work arrangement, with a mix of on-site and remote work
Self-Assessment Questions:
- How do you align with ING's company values, particularly in empowering people and creating a positive impact?
- How comfortable are you working in a hybrid work environment, balancing on-site collaboration and remote work?
- How does your personal work style fit with ING's collaborative and open work culture?
ASSUMPTION: ING values candidates who demonstrate a strong cultural fit, aligning with the company's mission, values, and work style.
⚠️ Potential Challenges
- Managing a diverse, international team with varying skill levels and nationalities
- Balancing on-site collaboration and remote work in a hybrid work environment
- Keeping up with the latest technologies and trends in a rapidly evolving field
- Adapting to a dynamic, global platform with changing requirements and priorities
ASSUMPTION: These challenges can be overcome with strong leadership, communication, and adaptability skills.
📈 Similar Roles Comparison
- Chapter Lead vs. Team Lead/Manager: Chapter Lead roles often involve broader responsibilities, guiding multiple teams and working closely with business and architecture stakeholders
- Financial Services vs. Other Industries: Financial services roles may require additional compliance and risk management considerations
- ING vs. Other Companies: ING's culture emphasizes empowerment, sustainability, and collaboration, which may differ from other companies
ASSUMPTION: Understanding the differences between similar roles, industries, and companies can help candidates identify the best fit for their career goals and preferences.
📝 Sample Projects
- Leading a team in enhancing the scalability, performance, and user experience of the global platform
- Implementing new content extraction, validation, transformation, and translation services
- Migrating existing services to a containerization platform (e.g., Kubernetes or OpenShift)
ASSUMPTION: These sample projects demonstrate the technical and leadership aspects of the role, highlighting the opportunity to make a significant impact on the platform's capabilities and user experience.
❓ Key Questions to Ask During Interview
- How does this role contribute to ING's overall strategy and mission?
- What are the most significant challenges facing the team and platform currently?
- How does ING support the professional development and growth of its employees?
- What is the expected timeline for onboarding and ramping up in this role?
- How does the hybrid work arrangement balance on-site collaboration and remote work?
ASSUMPTION: Asking thoughtful, informed questions demonstrates engagement and interest in the role and company.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant skills and experiences
- Prepare for technical assessments or case studies by reviewing relevant technologies and concepts
- Research ING's company culture and values to demonstrate cultural fit
- Follow up with the recruiter attached to the advertisement for more information (if applicable)
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
