📌 Core Information
🔹 Job Title: Claims Communications Specialist
🔹 Company: Aviva
🔹 Location: Markham, Ontario, Canada
🔹 Job Type: Hybrid
🔹 Category: Insurance
🔹 Date Posted: May 23, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site/Hybrid
🚀 Job Overview
Key aspects of this role include:
- Developing and delivering communications strategies for the Claims department
- Collaborating with various stakeholders to create engaging content
- Managing digital channels and analyzing their effectiveness
- Planning and executing Claims Town Hall and Leadership conferences
- Working in a dynamic, fast-paced environment with opportunities for growth and learning
ASSUMPTION: This role requires a proactive, collaborative individual who is passionate about engagement and can adapt to changing demands.
📋 Key Responsibilities
✅ Assist in the development and delivery of Claims department communications strategies, tools, and materials
✅ Collaborate closely with a wide range of stakeholders across Claims to develop and deliver the Claims Engagement strategy
✅ Develop targeted communications across Claims that allow for interactivity, engaging and multi-media content, and provides robust metrics around employee interaction with the channel
✅ Build and align the Claims editorial calendar with both interpersonal and team priorities
✅ Plan and execute Claims Town Hall and Leadership conferences, including securing venues and hosts/guests, preparing engaging content, briefing hosts and guests, and working with venue staff
✅ Work with the team to set up and run the equipment during online and live events
✅ Analyze and provide insight on the effectiveness of communications strategies
✅ Manage digital channels; develop conversion/growth strategies
ASSUMPTION: This role involves a mix of strategic planning, creative content development, and event management, requiring strong organizational and communication skills.
🎯 Required Qualifications
Education: Completed undergraduate or advanced college diploma in journalism, communications, or public relations
Experience: At least three years in a corporate environment/PR agency, preferably in insurance, professional services, or banking
Required Skills:
- Excellent writing, proofreading, and editing skills across a variety of platforms (bilingual is an asset)
- Ability to develop internal communications strategies and implementing tactics to help maintain and strengthen company culture
- Skill/tact in dealing with people at all levels of the organization
- Ability to work as a standout colleague in a dynamic, fast-paced environment
- Knowledge of Microsoft Office
- Experience with video editing software (e.g., Camtasia, Premiere, ClipChamp) and design platforms (e.g., Adobe Express, Canva)
- Experience with communications platforms (e.g., Workvivo, Poppulo, MS Teams/Teams Town Hall)
- Proven ability to prioritize tasks based on relative importance and urgency
- Can work well under pressure and can effectively and expertly handle tough issues in a complex, matrix organization
- Strong presentation skills and the ability to communicate with professionals at all levels within the organization
Preferred Skills:
- Keen to learn, grow, and develop both personally and professionally
- The abilities to laugh at yourself, have fun, and adapt to different situations
ASSUMPTION: Candidates with a strong background in corporate communications, event planning, and digital channel management will be well-suited for this role.
💰 Compensation & Benefits
Salary Range: $65,000 - $85,000 CAD per year (Based on industry standards for a mid-level communications specialist in the insurance industry in the Greater Toronto Area)
Benefits:
- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities
- Outstanding career development opportunities
- Competitive vacation package with the option to purchase 5 extra days off per year
- Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion
- Corporate wellness programs to support employees' physical and mental health
Working Hours: Full-time (40 hours per week), with flexible hybrid work arrangement
ASSUMPTION: The salary range is estimated based on industry standards and may vary depending on the candidate's experience and skills.
📌 Applicant Insights
🔍 Company Context
Industry: Aviva is a leading global insurance, wealth, and retirement business with operations in 16 countries. The company offers a wide range of products and services, including life, health, general, and property and casualty insurance, as well as investment and retirement products.
Company Size: Aviva has over 10,000 employees globally, providing a large and diverse work environment.
Founded: Aviva was founded in 1696 and has a rich history in the insurance industry.
Company Description:
- Aviva is a leading insurance, wealth, and retirement business with a strong focus on customer centricity and digital innovation.
- The company is committed to creating a diverse and inclusive workplace that reflects the customers and communities it serves.
- Aviva offers market-leading benefits and challenging career development opportunities to its employees.
Company Specialties:
- Insurance (Life, Health, General, Property & Casualty)
- Investments
- Retirement
- Insurtech
- Protection
- Wealth
Company Website: http://www.aviva.com
ASSUMPTION: Aviva's large size and global presence provide opportunities for career growth and development, as well as exposure to diverse perspectives and experiences.
📊 Role Analysis
Career Level: This role is at the mid-level of the communications career path, with opportunities for growth and advancement within the organization.
Reporting Structure: The Claims Communications Specialist reports directly to the Senior Manager, Claims Communications and Sustainability.
Work Arrangement: This role operates on a hybrid work arrangement, with a mix of on-site and remote work.
Growth Opportunities:
- Progression to a senior communications role within the Claims department or other departments within Aviva
- Expanding skills and expertise in areas such as event planning, digital communications, and stakeholder engagement
- Potential international assignments or projects, given Aviva's global presence
ASSUMPTION: This role offers a mix of strategic and tactical responsibilities, providing an opportunity for the incumbent to grow and develop their skills in a dynamic and supportive environment.
🌍 Location & Work Environment
Office Type: Aviva's Markham office is a modern, collaborative workspace designed to facilitate productivity and innovation.
Office Location(s): 10 Aviva Way, Markham, Ontario, Canada
Geographic Context:
- Markham is a suburban city located in the Greater Toronto Area, offering a mix of urban and natural environments.
- The city is home to a diverse and multicultural population, providing a rich and vibrant work environment.
- Markham is well-connected by public transportation, with easy access to major highways and the Toronto Transit Commission (TTC) network.
Work Schedule: The standard workweek is Monday to Friday, with flexible hours to accommodate the hybrid work arrangement.
ASSUMPTION: The Markham office provides a modern and collaborative work environment, with easy access to amenities and public transportation.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the Talent Acquisition Partner
- In-depth interview with the hiring manager and/or team members
- Final interview with the Senior Manager, Claims Communications and Sustainability
- Background check and offer extension
Key Assessment Areas:
- Communication skills and ability to engage stakeholders
- Event planning and management skills
- Digital channel management and analytics skills
- Adaptability and problem-solving skills
- Cultural fit and alignment with Aviva's values
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Demonstrate your understanding of the insurance industry and Aviva's business
- Prepare examples of your past work that showcase your communication, event planning, and digital channel management skills
- Be ready to discuss your ability to work collaboratively and adapt to changing demands
ATS Keywords: Claims, Communications, Stakeholder Engagement, Event Planning, Digital Channels, Microsoft Office, Video Editing, Design Platforms, Communications Platforms
ASSUMPTION: Aviva's recruitment process is designed to assess candidates' skills and cultural fit, with a focus on communication, collaboration, and adaptability.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, PowerPoint, Excel)
- Video editing software (e.g., Camtasia, Premiere, ClipChamp)
- Design platforms (e.g., Adobe Express, Canva)
- Communications platforms (e.g., Workvivo, Poppulo, MS Teams/Teams Town Hall)
- Project management tools (e.g., Asana, Trello, Microsoft Project)
ASSUMPTION: Candidates should have experience with the listed tools and technologies, as well as a willingness to learn and adapt to new platforms as needed.
👔 Cultural Fit Considerations
Company Values:
- Care: We put our customers first and help them when they need us most
- Commitment: We are dedicated to delivering on our promises
- Community: We work together to create a positive and inclusive culture
- Confidence: We are proud of what we do and how we do it
Work Style:
- Collaborative: We work together to achieve our goals
- Adaptable: We embrace change and continuously improve
- Customer-focused: We put our customers at the heart of everything we do
Self-Assessment Questions:
- Do you have a proven track record of developing and delivering effective communications strategies in a corporate environment?
- Are you comfortable working with stakeholders at all levels of an organization to create engaging content?
- Can you thrive in a dynamic, fast-paced environment and adapt to changing demands?
- Do you have strong presentation skills and the ability to communicate effectively with professionals at all levels within the organization?
ASSUMPTION: Candidates who align with Aviva's values and work style will be well-suited for this role and the company's culture.
⚠️ Potential Challenges
- Managing multiple priorities and deadlines in a fast-paced environment
- Working with diverse stakeholders with varying communication styles and expectations
- Adapting to changes in the organization's structure or priorities
- Balancing on-site and remote work responsibilities effectively
ASSUMPTION: Successful candidates will be able to manage their time effectively, communicate clearly and persuasively, and adapt to changing circumstances.
📈 Similar Roles Comparison
- Compared to other communications roles, this position places a greater emphasis on event planning and management, as well as digital channel management and analytics
- Within the insurance industry, this role is similar to communications specialist or manager positions, with a focus on claims-related communications
- Career progression in this role could lead to senior communications positions within Aviva or other insurance companies
ASSUMPTION: Candidates should consider the unique aspects of this role and how it aligns with their career goals and interests.
📝 Sample Projects
- Planning and executing a successful Claims Town Hall event, including securing venues, hosts/guests, and preparing engaging content
- Developing and implementing a targeted digital communications campaign to improve employee engagement and interaction with the channel
- Analyzing the effectiveness of communications strategies and providing data-driven insights to inform future communications planning
ASSUMPTION: These sample projects demonstrate the range of responsibilities and skills required for this role, from event planning and management to strategic communications and analytics.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics within the Claims department?
- How does this role fit into the broader communications strategy for Aviva Canada?
- What are the most significant challenges facing the Claims department, and how can this role help address them?
- What opportunities are there for professional development and growth within this role and the Claims department?
- How does Aviva support work-life balance for its employees, particularly in a hybrid work arrangement?
ASSUMPTION: These questions are designed to help candidates better understand the role, the team, and the company, enabling them to make an informed decision about their application.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare examples of your past work that showcase your communication, event planning, and digital channel management skills
- Be ready to discuss your ability to work collaboratively and adapt to changing demands during the interview process
- Follow up with the Talent Acquisition Partner one week after submitting your application to confirm receipt and inquire about the status of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
