📌 Core Information
🔹 Job Title: Client Experience Communications and Operations Manager
🔹 Company: EisnerAmper
🔹 Location: Iselin, New Jersey, United States
🔹 Job Type: Full-Time
🔹 Category: Accounting
🔹 Date Posted: 2025-05-09
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Leading the firm’s client experience communications strategy
- Managing client-facing projects and transformation initiatives
- Collaborating with cross-functional teams to ensure successful project rollouts
- Improving client satisfaction through comprehensive feedback programs
ASSUMPTION: This role requires a strategic thinker with exceptional communication skills and experience in change/program management to succeed.
📋 Key Responsibilities
✅ Lead the firm’s client experience communications strategy, creating and executing strategic client communications plans that align with business goals and enhance client satisfaction
✅ Manage client communications for various enterprise-wide initiatives, ensuring delivery, consistency, and excellence of client communications within the firm’s marketing tech stack, content, and digital platforms
✅ Serve as the program manager and CX operational implementation lead for enterprise-wide projects and transformation initiatives that impact clients, providing regular feedback and insights to senior management and stakeholders on client performance, issues, and opportunities in project rollouts
✅ Support the firm’s client satisfaction strategy through comprehensive feedback programs, ensuring accountability and responsiveness to client needs and guiding firm leadership on the impact of client satisfaction on business strategy, business lines, and operations
ASSUMPTION: Success in this role requires strong project management, communication, and analytical skills, as well as the ability to work effectively across diverse teams.
🎯 Required Qualifications
Education: Bachelor’s degree in Communications, Marketing, Business Administration, or a related field
Experience: Minimum of 5 years of experience in a communications strategy, business ops, marketing, business development, or client experience role, preferably within a professional service or B2B environment
Required Skills:
- Excellent communication skills, both written and verbal
- Proven track record in crafting and implementing successful communication, change, and project/program management initiatives
- Strong analytical capabilities, transforming data into compelling narratives, insights, and strategic directions
- Robust organizational skills and the ability to juggle multiple projects and priorities
- Proficient in Microsoft Office, analytics tools, Monday.com, and CRM software
Preferred Skills:
- Adaptability and organizational skills, thriving in high-pressure environments with a flexible and agile approach to dynamic demands
- Problem-solving skills, with a creative and critical thinking approach to identifying and resolving complex issues
- Knowledge of various client feedback mechanisms and enhancement programs
- Familiarity with AI tools, HubSpot, CRM, Qualtrics, and BI Dashboards
ASSUMPTION: Candidates with experience in professional services or B2B environments and a proven track record in change/program management will be most successful in this role.
💰 Compensation & Benefits
Salary Range: $120,000 - $160,000 per year (Based on industry standards for similar roles, experience levels, and locations)
Benefits:
- Competitive benefits package
- Flexible work arrangements
- Opportunities for professional growth and development
Working Hours: Full-time, typically 40 hours per week, with flexibility for remote work
ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: EisnerAmper is a leading accounting, tax, and business advisory firm, serving a diverse range of clients from sophisticated financial institutions to start-ups and high net worth individuals
Company Size: EisnerAmper has approximately 4,500 employees across the world, making it one of the largest accounting firms in the industry
Founded: EisnerAmper was founded in 1999 and has since grown through strategic acquisitions and organic growth
Company Description:
- EisnerAmper combines responsiveness with a long-range perspective to help clients meet today’s challenges and position them for success tomorrow
- The firm’s clients are as diverse as its services, ranging from global public firms to middle-market companies, start-ups, and high net worth individuals
- EisnerAmper is committed to fostering a merit-based, inclusive work environment that values diversity, equity, and inclusion
Company Specialties:
- Accounting and audit services
- Tax planning and compliance
- Business advisory services
- Consulting services
Company Website: http://www.eisneramper.com
ASSUMPTION: EisnerAmper’s size and diversity make it an attractive option for candidates seeking opportunities for growth and exposure to a wide range of clients and industries.
📊 Role Analysis
Career Level: This role is at the manager level, with opportunities for growth and advancement within the firm
Reporting Structure: The Client Experience Communications and Operations Manager reports directly to the Director of Client Experience
Work Arrangement: This role is on-site, with flexibility for remote work as needed
Growth Opportunities:
- Potential to advance to a director or senior-level role within the Client Experience team
- Opportunities to lead cross-functional projects and collaborate with various departments across the firm
- Chance to develop expertise in client experience strategy and management
ASSUMPTION: Success in this role can lead to increased responsibility and career advancement within the firm.
🌍 Location & Work Environment
Office Type: EisnerAmper’s Iselin, New Jersey office is a modern, collaborative workspace with amenities such as a café, fitness center, and outdoor seating areas
Office Location(s): 733 Third Avenue, New York, NY 10017, US; 111 Wood Avenue South, Iselin, NJ 08830, US
Geographic Context:
- Iselin, New Jersey is a suburban community located in Middlesex County, approximately 45 minutes from New York City
- The area offers a mix of urban and rural environments, with easy access to major highways and public transportation
- Iselin is home to a diverse population and a variety of cultural attractions, dining options, and recreational activities
Work Schedule: Full-time, typically 40 hours per week, with flexibility for remote work
ASSUMPTION: EisnerAmper’s Iselin office provides a convenient and comfortable work environment for employees, with easy access to nearby amenities and attractions.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening with the HR team
- In-person or virtual interview with the hiring manager and team members
- Final round interview with senior leadership
- Background check and offer extension
Key Assessment Areas:
- Communication skills and presentation abilities
- Problem-solving and analytical skills
- Project management and organizational skills
- Cultural fit and alignment with EisnerAmper’s values
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Prepare for behavioral and situational interview questions that focus on your problem-solving, communication, and project management skills
- Research EisnerAmper’s company culture and values to demonstrate your fit for the organization
- Be prepared to discuss your experience with client feedback mechanisms and enhancement programs
ATS Keywords: Client Communications, Program Management, Change Management, Analytical Skills, Communication, Teamwork, Relationship Building, Problem Solving, Technical Proficiency, Continuous Learning, Client Feedback Expertise, Organizational Skills, Adaptability
ASSUMPTION: EisnerAmper’s interview process is designed to assess candidates’ skills, experiences, and cultural fit for the role and the organization.
🛠️ Tools & Technologies
- Microsoft Office Suite
- Analytics tools (e.g., Excel, Power BI)
- Monday.com
- CRM software (e.g., Salesforce, HubSpot)
- AI tools (e.g., chatbots, sentiment analysis software)
- Project management tools (e.g., Asana, Trello)
ASSUMPTION: Familiarity with these tools is preferred, but not required, as training will be provided.
👔 Cultural Fit Considerations
Company Values:
- Integrity
- Expertise
- Teamwork
- Innovation
- Respect
Work Style:
- Collaborative and team-oriented
- Adaptable and responsive to change
- Results-driven and focused on continuous improvement
- Committed to fostering a diverse, inclusive, and respectful work environment
Self-Assessment Questions:
- How do your personal values align with EisnerAmper’s core values?
- Describe a time when you had to adapt to a significant change in your work environment. How did you handle it, and what was the outcome?
- How do you approach building and maintaining strong relationships with clients and team members?
ASSUMPTION: EisnerAmper values candidates who demonstrate a strong cultural fit and commitment to the firm’s core values.
⚠️ Potential Challenges
- Managing multiple projects and priorities simultaneously
- Balancing the needs of various stakeholders, including clients, team members, and senior leadership
- Adapting to changes in project scope, timelines, or resources
- Working in a fast-paced, dynamic environment with tight deadlines
- Navigating a large, complex organization with diverse departments and teams
ASSUMPTION: Success in this role requires strong organizational skills, adaptability, and the ability to thrive in a high-pressure environment.
📈 Similar Roles Comparison
- Unlike traditional marketing or communications roles, this position focuses heavily on client experience strategy and management
- This role requires a unique blend of communication, project management, and analytical skills, with a strong emphasis on client satisfaction and feedback
- Career progression in this role may lead to specialized expertise in client experience strategy and management, rather than general marketing or communications
ASSUMPTION: Candidates with experience in client experience roles or a strong background in project management and communication will find this role most comparable to their current or desired position.
📝 Sample Projects
- Developing and executing a comprehensive client communications plan for the launch of a new client portal, including email campaigns, in-app notifications, and targeted advertising
- Managing a cross-functional team to implement a client feedback program, including survey design, distribution, and analysis
- Leading a project to enhance the client onboarding experience, including the creation of personalized welcome packets, targeted email campaigns, and in-person welcome events
ASSUMPTION: These sample projects illustrate the diverse range of responsibilities and initiatives that the Client Experience Communications and Operations Manager may oversee.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics within the Client Experience department?
- How does the firm support the professional development and growth of its employees?
- What are the most significant challenges facing the Client Experience team in the next 12-24 months, and how can this role contribute to addressing them?
- How does EisnerAmper measure and track client satisfaction, and what are the current trends and insights in this area?
- What are the key priorities for this role in the first 30-60-90 days, and how will success be measured?
ASSUMPTION: Asking thoughtful, informed questions demonstrates your interest in the role and the organization, and provides valuable insights into the position and the company.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant skills and experiences for this role
- Prepare for behavioral and situational interview questions that focus on your problem-solving, communication, and project management skills
- Research EisnerAmper’s company culture and values to demonstrate your fit for the organization
- Be prepared to discuss your experience with client feedback mechanisms and enhancement programs
- Follow up with the hiring manager one week after submitting your application to inquire about the status of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
