📌 Core Information
🔹 Job Title: Client Growth Associate
🔹 Company: Lloyds Banking Group
🔹 Location: Basildon, Leeds
🔹 Job Type: Full-Time, Hybrid
🔹 Category: Financial Services
🔹 Date Posted: 2025-07-16
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site (Basildon, Leeds)
🚀 Job Overview
Key aspects of this role include:
- Proactively engaging with existing merchants to understand their business needs and growth aspirations
- Positioning new contracts and enhancing solutions to drive client dedication and build broader, sustainable relationships
- Analyzing data and customer insight to understand and deploy strategies for customer retention and growth
- Collaborating with internal teams to ensure seamless service delivery and client satisfaction
- Identifying opportunities for business development and contributing to the overall growth strategy
ASSUMPTION: This role focuses on customer retention and growth, requiring strong communication skills, data analysis, and a proactive mindset. It involves both proactive outbound calls and reactive inbound support.
📋 Key Responsibilities
✅ Engage with clients to understand their existing business needs and growth aspirations
✅ Promote a growing range of additional value-adding services to enhance client success
✅ Deliver exceptional customer service to build and maintain strong client relationships
✅ Collaborate with internal teams to ensure seamless service delivery and client satisfaction
✅ Identify opportunities for business development and contribute to the overall growth strategy
✅ Analyze data and customer insight to understand and deploy strategies for customer retention and growth
ASSUMPTION: This role requires a balance of proactive outreach, reactive support, data analysis, and strategic planning to drive client growth and retention.
🎯 Required Qualifications
Education: Bachelor's degree or equivalent experience
Experience: Proven experience in a client-facing role, preferably within a growth or business development team
Required Skills:
- Strong communication and interpersonal skills to effectively engage with clients
- Ability to understand and address client needs with tailored solutions
- Excellent organizational skills and attention to detail
- A proactive and results-driven mindset with a commitment to exceptional customer service
- A good understanding of merchant services
Preferred Skills:
- Experience with data analysis tools
- Familiarity with the financial services industry
ASSUMPTION: While a degree is preferred, relevant experience in a client-facing role is equally valuable for this position.
💰 Compensation & Benefits
Salary Range: £39,825 - £44,250 per year
Benefits:
- Flexible working options, including hybrid working and job share
- Competitive compensation and professional development opportunities
- Inclusive work environment with a focus on diversity and inclusion
Working Hours: Full-time, typically 37.5 hours per week
ASSUMPTION: The salary range provided is based on the information given in the job listing and is typical for this role and experience level in the UK financial services industry.
📌 Applicant Insights
🔍 Company Context
Industry: Financial Services, specifically Merchant Services and Banking
Company Size: 10,001+ employees, providing a large and diverse work environment with numerous growth opportunities
Founded: 1765, with a rich history and established reputation in the UK financial sector
Company Description:
- Lloyds Banking Group is a leading UK-based financial institution, offering a wide range of financial services to personal and business customers
- The group is committed to helping Britain prosper by creating a more sustainable and inclusive future for people and businesses
- Lloyds Banking Group is on a journey to shape the financial services of the future while supporting customers' changing needs
Company Specialties:
- Retail banking
- Commercial banking
- Life insurance and investments
- Asset management
Company Website: lloydsbankinggroup.com
ASSUMPTION: Lloyds Banking Group is a well-established financial institution with a broad range of services and a strong commitment to customer service and community engagement.
📊 Role Analysis
Career Level: Mid-level, with opportunities for growth and development within the company
Reporting Structure: This role reports directly to the Cardnet Growth Team, with potential collaboration with other internal teams for seamless service delivery
Work Arrangement: Hybrid, with a mix of on-site (Basildon, Leeds) and remote work
Growth Opportunities:
- Progression to a senior role within the Cardnet Growth Team or related departments
- Expansion of responsibilities and leadership opportunities as the team and company grow
- Broadening of skills and expertise through collaboration with various internal teams
ASSUMPTION: This role offers strong potential for career growth and development within the company, given its focus on customer retention and growth, as well as the company's commitment to supporting employees' professional development.
🌍 Location & Work Environment
Office Type: Modern, collaborative workspaces with a focus on employee well-being and productivity
Office Location(s): Basildon Phoenix Business Park, Leeds Wellington Place
Geographic Context:
- Basildon: A town in Essex, England, with a mix of urban and suburban environments, offering a range of housing options and amenities
- Leeds: A city in West Yorkshire, England, known for its vibrant cultural scene, historic architecture, and strong business community
Work Schedule: Full-time, typically 37.5 hours per week, with flexible working options available
ASSUMPTION: Both Basildon and Leeds offer a range of housing options, amenities, and cultural experiences, providing a good quality of life for employees.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- Face-to-face or video interview with the hiring manager and/or team members
- Final interview or assessment, potentially involving a case study or role-play scenario
Key Assessment Areas:
- Communication and interpersonal skills
- Customer focus and understanding of client needs
- Problem-solving and data analysis abilities
- Proactivity and results-driven mindset
Application Tips:
- Tailor your resume and cover letter to highlight your client-facing experience, communication skills, and data analysis abilities
- Prepare examples of how you've successfully engaged with clients, understood their needs, and provided tailored solutions
- Research Lloyds Banking Group and the Cardnet Growth Team to demonstrate your understanding of the company and role
ATS Keywords: Client engagement, communication, interpersonal skills, data analysis, business development, merchant services, customer service, proactive mindset
ASSUMPTION: The application process for this role is likely to involve multiple interviews and assessments, focusing on communication, customer focus, problem-solving, and proactivity.
🛠️ Tools & Technologies
- Customer Relationship Management (CRM) software (e.g., Salesforce)
- Data analysis tools (e.g., Excel, Power BI)
- Communication and collaboration tools (e.g., Microsoft Teams, email)
ASSUMPTION: The specific tools and technologies used may vary depending on the team and department, but strong communication and data analysis skills are essential for this role.
👔 Cultural Fit Considerations
Company Values:
- Helping Britain prosper
- Putting customers first
- Keeping banking simple
- Making a difference together
Work Style:
- Collaborative and supportive work environment
- Focus on exceptional customer service and client relationships
- Data-driven decision-making and continuous improvement
Self-Assessment Questions:
- Do you share Lloyds Banking Group's commitment to helping Britain prosper and putting customers first?
- Are you comfortable working in a collaborative, data-driven environment focused on exceptional customer service?
- Do you have strong communication, interpersonal, and data analysis skills, with a proactive and results-driven mindset?
ASSUMPTION: Lloyds Banking Group values a customer-focused, collaborative, and data-driven work environment, with a strong commitment to helping Britain prosper.
⚠️ Potential Challenges
- Managing a high volume of client interactions and maintaining exceptional service quality
- Adapting to a dynamic and evolving business environment, with changing client needs and market conditions
- Balancing proactive outbound calls and reactive inbound support, while prioritizing tasks effectively
- Working in a hybrid environment, requiring strong communication and collaboration skills to build and maintain effective remote relationships
ASSUMPTION: This role presents unique challenges related to client volume, market dynamics, task management, and hybrid work environments, requiring strong organizational skills, adaptability, and effective communication.
📈 Similar Roles Comparison
- Compared to other client growth or business development roles, this position places a stronger emphasis on data analysis and customer retention strategies
- Within the financial services industry, this role is unique in its focus on merchant services and the specific needs of small to medium-sized businesses
- Career progression may involve moving into related roles within the Cardnet Growth Team or other departments, such as account management or sales
ASSUMPTION: This role is unique in its focus on merchant services and customer retention, with potential career progression opportunities within the company.
📝 Sample Projects
- Developing and implementing a targeted customer retention campaign, using data analysis to identify at-risk clients and tailor interventions
- Collaborating with internal teams to enhance the client onboarding process, improving customer satisfaction and reducing attrition
- Analyzing customer feedback and market trends to identify new opportunities for value-adding services and business growth
ASSUMPTION: These sample projects illustrate the data-driven, collaborative, and customer-focused nature of this role, with a strong emphasis on driving client growth and retention.
❓ Key Questions to Ask During Interview
- Can you describe the typical client profile and their most pressing business needs?
- How does the Cardnet Growth Team collaborate with other internal teams to ensure seamless service delivery and client satisfaction?
- What are the most significant challenges facing the merchant services industry, and how does this role address them?
- How does Lloyds Banking Group support the professional development and growth of its employees in this role?
- What are the key performance indicators (KPIs) for this role, and how are they measured and tracked?
ASSUMPTION: These interview questions focus on understanding the role's responsibilities, the company's culture, and the opportunities for growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your client-facing experience, communication skills, and data analysis abilities
- Prepare examples of how you've successfully engaged with clients, understood their needs, and provided tailored solutions
- Research Lloyds Banking Group and the Cardnet Growth Team to demonstrate your understanding of the company and role
- Follow up with a thank-you note after your interview, reiterating your interest in the position and the company
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
