Client Success Administrator

📌 Core Information

🔹 Job Title: Client Success Administrator

🔹 Company: Propio

🔹 Location: Overland Park, Kansas, United States

🔹 Job Type: On-site

🔹 Category: 🎧 Customer Experience (CX)

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Serving as the primary contact for client billing and administrative support
• Ensuring smooth financial relationships through accurate billing practices
• Responding to and resolving client inquiries and disputes efficiently
• Maintaining thorough documentation and leveraging CRM tools for client interactions

ASSUMPTION: This role likely requires strong interpersonal skills and the ability to manage multiple tasks simultaneously, given the client-facing nature and administrative duties involved.

📋 Key Responsibilities

✅ Establish and maintain optimal billing practices

✅ Ensure timely management of receivables

✅ Support client requests, including billing resolutions and disputes

✅ Respond to client inquiries via phone and document communications in CRM

✅ Input and verify client information accurately in data management systems

✅ Generate materials for client presentations and meetings

✅ Provide procedural input to enhance efficiency

✅ Perform additional duties as assigned

ASSUMPTION: The responsibilities suggest a need for adaptability and a proactive approach to problem-solving within the role.

🎯 Required Qualifications

Education: Bachelor’s Degree or equivalent work experience in administrative or account administration roles

Experience: 1+ years in an administrative or account administration role preferred

Required Skills:

• Detail-oriented and organized
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office suite

Preferred Skills:

• Experience with Salesforce
• Collections experience

ASSUMPTION: The position requires strong organizational skills and familiarity with Microsoft Office programs, which are standard in administrative roles.

💰 Compensation & Benefits

Salary Range: Not specified; assume competitive within the industry standard for entry-level administrative roles

Benefits:

• Health and dental insurance
• Paid time off
• Professional development opportunities

Working Hours: 40 hours per week

ASSUMPTION: Benefits likely align with standard corporate offerings, but specifics should be confirmed with the employer.

📌 Applicant Insights

🔍 Company Context

Industry: Translation and Localization

Company Size: 201-500 employees

Founded: 1998

Company Description:

• Innovative approach to language services
• Wide range of interpreting and translation services
• Focus on technological advancement to improve service delivery

Company Specialties:

• Interpretation
• Translation
• Language access technologies

Company Website: http://www.propio.com/

ASSUMPTION: Company size and focus on innovation indicate a dynamic environment with potential for professional growth.

📊 Role Analysis

Career Level: Entry-level position suitable for recent graduates or early-career professionals

Reporting Structure: Likely reports to a Client Success Manager or similar position

Work Arrangement: On-site at Overland Park office

Growth Opportunities:

• Exposure to client relationship management
• Potential for advancement within the client success team
• Opportunities to develop expertise in language service sectors

ASSUMPTION: The role offers foundational experience that could lead to further career advancement in client services or related fields.

🌍 Location & Work Environment

Office Type: Corporate office environment

Office Location(s): 10801 Mastin Blvd, Suite 580, Overland Park, KS 66210

Geographic Context:

• Located in a business-friendly community
• Accessible from Kansas City metropolitan area
• Proximity to dining and shopping venues

Work Schedule: Regular business hours with potential flexibility depending on company policies

ASSUMPTION: The office setup supports collaborative and independent work, ideal for facilitating client interactions.

💼 Interview & Application Insights

Typical Process:

• Initial application review
• Phone or video screening interview
• In-person interview with team or manager

Key Assessment Areas:

• Communication skills
• Attention to detail
• Problem-solving ability

Application Tips:

• Highlight relevant administrative experience
• Showcase proficiency with Microsoft Office
• Prepare examples of past client management or billing experience

ATS Keywords: Client Success, Administrative, Billing, Account Management, Microsoft Office

ASSUMPTION: Thorough preparation for interviews, emphasizing key skills, can improve applicant success. Familiarity with language services might be beneficial.

🛠️ Tools & Technologies

• Microsoft Office Suite
• Salesforce CRM
• Data management systems

ASSUMPTION: Familiarity with CRM software like Salesforce is advantageous, reflecting current industry tools for client and data management.

👔 Cultural Fit Considerations

Company Values:

• Commitment to client satisfaction
• Emphasis on integrity and ethical practice
• Drive for innovation and improvement

Work Style:

• Team-oriented and collaborative
• Proactive and adaptable
• Detail-focused and organized

Self-Assessment Questions:

• Can you effectively manage and communicate with diverse clients?
• Are you able to juggle multiple tasks while maintaining accuracy?
• How do you handle confidential information?

ASSUMPTION: The listing highlights organizational values, suggesting applicants should be aligned with a commitment to innovation and ethical service.

⚠️ Potential Challenges

• Managing high volume of client inquiries effectively
• Ensuring precise and efficient billing processes
• Adapting to fast-paced technological changes
• Balancing independent tasks and team collaboration

ASSUMPTION: Applicants should be prepared for a dynamic work environment with frequent task-switching, demanding strong organizational skills.

📈 Similar Roles Comparison

• Similar roles in other companies may emphasize more on sales or account management.
• Position is uniquely focused on a blend of administrative and client success tasks.
• Industry comparisons suggest a competitive edge in utilizing advanced technology solutions.

ASSUMPTION: The role merges traditional administrative duties with client-focused success strategies, setting it apart within the industry.

📝 Sample Projects

• Developing client presentations to showcase service value
• Improving billing processes to enhance client satisfaction
• Assisting in data management system upgrades for better accuracy

ASSUMPTION: The projects indicate an opportunity to creatively enhance processes and improve client interactions through technology.

❓ Key Questions to Ask During Interview

• How does the organization support ongoing professional development?
• What CRM tools are most frequently used in this role?
• Can you describe a typical day for someone in this position?
• How does this role interact with the rest of the client success team?
• What are the biggest challenges currently faced by the team?

ASSUMPTION: These questions can guide applicants in understanding role expectations and aligning themselves with the team and company culture.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the company's careers page
• Ensure your resume highlights relevant experience in administrative tasks and client management
• Prepare for an interview by researching Propio’s services and company culture
• Practice common interview questions related to client relations and problem-solving
• Follow up with a polite email of thanks after your interview

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.