Client Success Coordinator & Appointment Setter

📌 Core Information

🔹 Job Title: Client Success Coordinator & Appointment Setter

🔹 Company: BruntWork

🔹 Location: Manila, Manila, Philippines

🔹 Job Type: On-site

🔹 Category: 🎧 Customer Experience (CX)

🔹 Date Posted: April 2, 2025

🔹 Experience Level: 0-2 Years

🔹 Remote Status: Remote Solely (Contradiction with location, further clarification may be needed)

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Driving business growth through strategic client outreach
• Ensuring exceptional client experiences and satisfaction
• Supporting executive communications and business operations
• Contributing to the expansion of the company’s impact in the healthcare sector

ASSUMPTION: The role assumes a hybrid structure given the listing as on-site while described as remote. The role’s alignment to the healthcare sector suggests specialized industry exposure.

📋 Key Responsibilities

✅ Proactively call and qualify leads using a dialer system

✅ Schedule appointments for sales representatives

✅ Manage and prioritize executive email communications

✅ Oversee client onboarding and maintain strong client relationships

✅ Collaborate with teams for seamless client transition from prospecting to onboarding

✅ Assist with administrative tasks, including calendar management and data entry

✅ Support HR functions like new employee onboarding

✅ Follow up on accounts receivable to support financial operations

✅ Handle confidential information with discretion

✅ Adapt to and utilize industry-specific software platforms

ASSUMPTION: There may be a need for local presence for certain tasks requiring face-to-face interactions.

🎯 Required Qualifications

Education: Not specified

Experience: Prior experience in appointment setting, telemarketing, client success, or administrative support required

Required Skills:

• Strong verbal and written communication
• Appointment setting and telemarketing ability
• Experience with Google Suite and CRM software

Preferred Skills:

• Experience in B2B and B2C appointment setting
• Knowledge of sales techniques and client success strategies

ASSUMPTION: Candidates with a healthcare or aviation background may have an advantage.

💰 Compensation & Benefits

Salary Range: Not specified; industry standards apply

Benefits:

• Permanent work-from-home opportunity
• Immediate hiring process
• Steady freelance engagement

Working Hours: 37.5 hours per week, Monday to Friday, 9:00 AM - 5:00 PM Melbourne Time

ASSUMPTION: Compensation includes opportunities for personal scheduling flexibility given the global workplace nature.

📌 Applicant Insights

🔍 Company Context

Industry: Staffing and Recruiting

Company Size: 5,001-10,000 employees. Large organizational size indicates robust resources and diverse opportunities.

Founded: 2020

Company Description:

• Offers flexible remote work globally
• Helps candidates find roles in top organizations
• Focuses on remote work endorsement and support

Company Specialties:

• Outsourcing
• Remote work

Company Website: https://www.bruntworkcareers.co

ASSUMPTION: The company’s size and industry focus suggest stability and opportunities for career progression.

📊 Role Analysis

Career Level: Entry to junior level role

Reporting Structure: Likely reports to customer experience or sales manager

Work Arrangement: Remote work flexibility with potential for hybrid model

Growth Opportunities:

• Career advancement in healthcare-focused roles
• Potential transition to higher client success roles
• Networking opportunities within the staffing and recruiting industry

ASSUMPTION: The entry level suggests ample opportunity for professional growth within the organization.

🌍 Location & Work Environment

Office Type: Modern corporate workspace conducive for client interaction

Office Location(s): Manila, Philippines; potential for global interaction

Geographic Context:

• Strong presence in Asian markets
• Access to a multicultural workforce
• Potential travel if role transitions to hybrid model

Work Schedule: Fixed 9-5 shift aligned with Melbourne operational hours

ASSUMPTION: Geographic and cultural diversity in operations facilitates a comprehensive work environment with global exposure.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening
• Formal interview with management team

Key Assessment Areas:

• Communication proficiency
• Client management capability
• Technical know-how in software adaptation

Application Tips:

• Highlight relevant CRM and appointment setting experience
• Demonstrate ability to manage confidential information
• Show adaptability to new software and technologies

ATS Keywords: Client Success, CRM, Appointment Setting, Telemarketing

ASSUMPTION: Interview primarily assesses communication and adaptability skills crucial for the role.

🛠️ Tools & Technologies

• Google Suite (Gmail, Google Docs, Google Sheets)
• CRM Software
• SPLOSE, Employment Hero

ASSUMPTION: Familiarity with specified tools is critical for performing daily tasks efficiently.

👔 Cultural Fit Considerations

Company Values:

• Commitment to flexible work models
• Client-centric innovation
• Professional integrity and discretion

Work Style:

• Highly collaborative and communicative
• Proactively driven with entrepreneurial mindset
• Adaptability to dynamic work environments

Self-Assessment Questions:

• Can you manage multiple tasks in a fast-paced environment?
• How do you build rapport with clients remotely?
• Are you comfortable learning and using new software platforms?

ASSUMPTION: Candidates who thrive in remote and fast-evolving work settings will succeed in this role.

⚠️ Potential Challenges

• Navigating time zone differences
• Balancing client satisfaction with administrative tasks
• Maintaining engagement during remote communications
• Ensuring seamless transition from prospect to client remotely

ASSUMPTION: Role involves a balance of seamless remote operation and effective client communication.

📈 Similar Roles Comparison

• Associate Client Manager
• Sales Coordinator
• Customer Success Agent

ASSUMPTION: Similar roles emphasize client interaction and scheduling within sales frameworks.

📝 Sample Projects

• Developing client communication processes for onboarding
• Execution of a CRM data optimization initiative
• Arrangement of executive-level meetings for a healthcare campaign

ASSUMPTION: Projects align with company goals of client engagement and operational efficiency.

❓ Key Questions to Ask During Interview

• What strategies are in place to handle time zone challenges?
• How does the company prioritize client satisfaction?
• What resources are available for professional development?
• How does BruntWork support employees in remote roles?
• Can you describe a typical day in this position?

ASSUMPTION: Questions aim at understanding company operations, support systems, and daily role expectations.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume with highlighted relevant experiences
• Ensure strong examples of client interaction in your cover letter
• Expect a follow-up email or call for initial screening
• Prepare for practical assessments on communication and CRM handling

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.