Communications Agent - Conrad Orlando
Hilton📌 Core Information
🔹 Job Title: Communications Agent - Conrad Orlando
🔹 Company: Conrad Orlando, Hilton
🔹 Location: Orlando, Florida, United States
🔹 Job Type: Full-Time, On-site
🔹 Category: Hospitality - Communications
🔹 Date Posted: May 22, 2025
🔹 Experience Level: Entry-level (0-2 years)
🔹 Remote Status: On-site (Hybrid work arrangement)
🚀 Job Overview
Key aspects of this role include:
- Handling guest inquiries and requests via phone, email, and chat
- Providing information about hotel facilities, services, and amenities
- Responding to emergencies and ensuring guest safety
- Operating office equipment and technology
- Collaborating with cross-functional teams to deliver exceptional guest experiences
ASSUMPTION: This role requires strong communication skills, adaptability, and a customer-focused mindset. Previous experience in hospitality or customer service is preferred but not required.
📋 Key Responsibilities
✅ Guest Communication: Handle guest inquiries and requests via phone, email, and chat, ensuring timely, friendly, and efficient resolution
✅ Information Provision: Provide accurate and comprehensive information about hotel facilities, services, and amenities
✅ Emergency Response: Respond to emergencies and ensure guest safety by documenting and relaying comprehensive, accurate information to proper parties
✅ Message Delivery: Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling
✅ Equipment Operation: Operate office equipment including computers, PBX system, fax machine, email, and other relevant technology
ASSUMPTION: This role may require working various shifts, including weekdays, weekends, and holidays, to ensure 24/7 guest support.
🎯 Required Qualifications
Education: High school diploma or equivalent
Experience: 0-2 years of relevant experience in hospitality, customer service, or a related field
Required Skills:
- Excellent communication skills in English (both verbal and written)
- Strong customer focus and problem-solving abilities
- Proven ability to work effectively under pressure
- Familiarity with office equipment and technology
- Ability to work independently and in a team environment
Preferred Skills:
- Bilingual or multilingual skills
- Experience with property management systems (PMS)
- Knowledge of the local area and attractions
ASSUMPTION: Hilton values diversity and inclusion, and encourages applicants from all backgrounds to apply. However, candidates must be able to work legally in the United States.
💰 Compensation & Benefits
Salary Range: $25,000 - $35,000 per year (based on industry standards for entry-level hospitality roles in Orlando, FL)
Benefits:
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off (vacation, sick, and holidays)
- Employee discounts on hotel stays and food and beverage outlets
- Opportunities for career growth and development
- Tuition assistance and student loan repayment programs
- Employee stock purchase plan
- Company-provided life and disability insurance
Working Hours: Various shifts, including weekdays, weekends, and holidays, with an average of 40 hours per week
ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's qualifications and experience.
📌 Applicant Insights
🔍 Company Context
Industry: Hospitality - Luxury segment
Company Size: Mid-size (5,001-10,000 employees)
Founded: 1919 (as Hilton, the parent company)
Company Description:
- Conrad Orlando is part of the luxury portfolio of Hilton, offering guests an exceptional experience in a stunning resort setting
- The resort features 433 rooms, 51 suites, and 10 family suites, along with 65,000 square feet of meeting space, a tranquil spa, two 18-hole golf courses, and six food and beverage outlets
- Conrad Orlando is located within the Evermore Orlando Resort, bordering Walt Disney World, and offers a 20-acre tropical beach and 8-acre lagoon
Company Specialties:
- Luxury accommodations and personalized service
- Iconic destinations and exceptional hospitality
- Innovative design and award-winning dining experiences
Company Website: Conrad Orlando
📊 Role Analysis
Career Level: Entry-level (0-2 years of experience)
Reporting Structure: This role reports directly to the Front Office Manager or a similar supervisory position
Work Arrangement: On-site, with a hybrid work arrangement that may include working from the office and remotely
Growth Opportunities:
- Advancement to supervisory or management positions within the hotel or the broader Hilton portfolio
- Cross-training and development opportunities in various departments, such as food and beverage, housekeeping, or sales and marketing
- Career progression to other luxury brands within the Hilton portfolio
ASSUMPTION: Successful candidates will have the opportunity to grow both personally and professionally within the company, with a focus on internal promotions and career development.
🌍 Location & Work Environment
Office Type: Luxury resort setting, with a modern and elegant design
Office Location(s): Conrad Orlando, 2 Grand National Drive, Orlando, FL 32836, USA
Geographic Context:
- Orlando, Florida, is a major tourist destination, offering a wide range of attractions, theme parks, and entertainment options
- The hotel is located within the Evermore Orlando Resort, providing guests with access to a 20-acre tropical beach and 8-acre lagoon
- The resort is situated near Walt Disney World, offering guests convenient access to the popular theme park
Work Schedule: Various shifts, including weekdays, weekends, and holidays, with an average of 40 hours per week
ASSUMPTION: The work environment is dynamic and fast-paced, with a focus on delivering exceptional guest experiences in a luxury setting.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening interview
- In-person or virtual interview with the hiring manager or a panel of interviewers
- Background check and reference verification
- Job offer and onboarding
Key Assessment Areas:
- Communication skills and customer focus
- Problem-solving abilities and adaptability
- Knowledge of hotel operations and services
- Technical proficiency with office equipment and technology
Application Tips:
- Highlight relevant experience in hospitality, customer service, or a related field
- Demonstrate strong communication skills and a customer-focused mindset
- Prepare for behavioral interview questions that focus on problem-solving, adaptability, and guest service
- Research the company and the Conrad Orlando property to show your enthusiasm and understanding of the role
ATS Keywords: Guest communication, customer service, hospitality, luxury hotel, resort, Orlando, Florida, hotel operations, office equipment, problem-solving, adaptability
🛠️ Tools & Technologies
- Property management system (PMS)
- Customer relationship management (CRM) software
- Office productivity suites (e.g., Microsoft Office, Google Workspace)
- Telephone systems (e.g., PBX, VoIP)
- Email and chat platforms (e.g., Gmail, Outlook, Zendesk)
ASSUMPTION: The specific tools and technologies required for this role may vary depending on the hotel's property management system and other internal software.
👔 Cultural Fit Considerations
Company Values:
- Hospitality: We're passionate about delivering exceptional guest experiences
- Integrity: We do the right thing, all the time
- Leadership: We're leaders in our industry and in our communities
- Teamwork: We're team players in everything we do
- Ownership: We're the owners of our actions and decisions
- Now: We operate with a sense of urgency and discipline
Work Style:
- Customer-focused and guest-centric mindset
- Adaptable and flexible, with the ability to work effectively under pressure
- Strong communication and interpersonal skills
- Team-oriented and collaborative
- Attention to detail and commitment to quality
Self-Assessment Questions:
- How do you handle difficult or upset guests, and what steps do you take to resolve their issues?
- Can you describe a time when you had to adapt to a significant change or unexpected event in a work environment, and how did you handle it?
- How do you prioritize and manage multiple tasks or responsibilities, especially when working in a fast-paced environment?
ASSUMPTION: Successful candidates will demonstrate a strong fit with the company's culture and values, as well as the ability to thrive in a dynamic and fast-paced work environment.
⚠️ Potential Challenges
- Handling difficult or upset guests and resolving their issues
- Managing a high volume of guest inquiries and requests during peak periods
- Adapting to changes in shift schedules or work arrangements
- Working in a fast-paced and sometimes stressful environment
- Meeting the high standards of service and quality expected in a luxury setting
ASSUMPTION: Candidates should be prepared to face these challenges and have strategies in place to effectively manage them.
📈 Similar Roles Comparison
- Compared to other entry-level hospitality roles, this position offers the opportunity to work in a luxury setting and gain experience in a high-end property
- Working at Conrad Orlando provides exposure to a diverse range of guests and the chance to develop skills in a dynamic and fast-paced environment
- This role may offer more limited growth opportunities compared to mid-level or management positions within the company
ASSUMPTION: Candidates should consider their career goals and aspirations when evaluating this role and comparing it to other opportunities within the hospitality industry.
📝 Sample Projects
- Developing and implementing a new guest communication strategy to improve response times and guest satisfaction
- Collaborating with the marketing department to create targeted promotional campaigns for specific guest segments
- Assisting in the planning and execution of special events or conferences, ensuring exceptional guest experiences
ASSUMPTION: These sample projects illustrate the diverse range of responsibilities and initiatives that a Communications Agent may undertake at Conrad Orlando.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of working in a luxury hotel setting, and how can I best prepare for them?
- How does the company support the professional development and growth of its employees, particularly in entry-level positions?
- What opportunities are there for cross-training or working in different departments within the hotel?
- How does the company ensure that its employees maintain a healthy work-life balance, especially in a fast-paced and demanding environment?
- What are the key priorities for this role in the first 30, 60, and 90 days, and how can I best contribute to them?
ASSUMPTION: Asking thoughtful and insightful questions demonstrates your interest in the role and commitment to your professional development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the following link: Conrad Orlando Communications Agent
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for a phone or video screening interview, focusing on your communication skills and customer service experience
- Research the company and the Conrad Orlando property to show your enthusiasm and understanding of the role
- Follow up with the hiring manager or HR representative within one week of your interview to inquire about the status of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.