Communications Analyst- Journeyman

📌 Core Information

🔹 Job Title: Communications Analyst - Journeyman

🔹 Company: CACI International

🔹 Location: Doral, Florida, United States

🔹 Job Type: Full-time

🔹 Category: Information Technology

🔹 Date Posted: May 7, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Overseeing and optimizing communication processes in alignment with ITIL best practices
• Ensuring efficient implementation of changes across USSOUTHCOM Cyber Information Technology Enterprise Services (SCITES)
• Analyzing communication systems and networks to assess performance and efficiency
• Troubleshooting complex communication issues and ensuring mission-critical reliability
• Developing and implementing communication strategies to improve organizational effectiveness

ASSUMPTION: This role requires a high level of expertise and experience in communication systems and networks, as well as strong analytical and problem-solving skills. The ideal candidate will have a proven track record of success in a similar role and be familiar with ITIL best practices.

📋 Key Responsibilities

✅ Analyze communication systems and networks to assess performance and efficiency, supporting USSOUTHCOM SCITES 2 communication services

✅ Assist in troubleshooting complex communication issues, ensuring terrestrial and non-terrestrial mission-critical reliability and performance for military and commercial communications equipment

✅ Develop and implement communication strategies to improve organizational effectiveness

✅ Monitor and evaluate the effectiveness of communication channels and tools

✅ Gather and analyze data on communication patterns and user behavior

✅ Prepare detailed reports and presentations on communication analysis findings and recommend improvements to existing communication systems and processes

✅ Collaborate with IT teams to integrate new communication technologies

✅ Conduct user surveys and interviews to gather feedback on communication tools

✅ Provide training and support to staff on using communication systems effectively

✅ Coordinate with vendors and service providers for potential communication solutions

✅ Provide technical support for video conferencing, VoIP, and other communication technologies

✅ Operate with appreciable latitude in developing methodology and presenting solutions to problems

ASSUMPTION: The responsibilities listed above are essential for the successful performance of this role. However, the specific tasks and priorities may vary depending on the needs of the organization and the projects at hand.

🎯 Required Qualifications

Education: Bachelor’s degree in information technology, Computer Science, or related field

Experience: 5+ years of experience in a similar role, supporting multiple projects and multiple complex work assignments

Required Skills:

• Strong analytical and problem-solving skills
• Experience with change management tools and ITSM platforms (ServiceNow)
• Expertise on multiple complex work assignments
• Ability to operate with appreciable latitude in developing methodology and presenting solutions to problems

Preferred Skills:

• Experience in a large, distributed IT enterprise
• Knowledge of DevOps practices and principles

ASSUMPTION: The required and preferred qualifications listed above are essential for the successful performance of this role. However, the specific skills and experiences required may vary depending on the needs of the organization and the projects at hand.

💰 Compensation & Benefits

Salary Range: $68,400 - $143,700 per year

Benefits:

• Healthcare
• Wellness
• Financial
• Retirement
• Family Support
• Continuing Education
• Time Off Benefits

Working Hours: Full-time, typically 40 hours per week

ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles and experience levels. The actual salary may vary depending on factors such as geographic location, relevant prior work experience, specific skills and competencies, education, and certifications.

📌 Applicant Insights

🔍 Company Context

Industry: CACI International is a public company specializing in IT services and IT consulting, with a focus on national security. They provide expertise and technology to meet their customers’ greatest challenges in defense, intelligence, and cybersecurity.

Company Size: CACI has over 10,000 employees, providing ample opportunities for career growth and development.

Founded: CACI was founded in 1962 and has since grown to become a Fortune 1000 company, recognized as a Fortune World's Most Admired Company.

Company Description:

• CACI is committed to delivering distinctive expertise and differentiated technology to meet their customers’ greatest challenges in national security.
• The company values character, innovation, and a culture of integrity, ensuring the safety of the nation through their work.
• CACI offers a unique flexible time off benefit and robust learning resources to support the growth and development of their employees.

Company Specialties:

• IT
• Intel
• Government
• Defense
• Cyber
• Business Systems
• Space
• Electronic Warfare
• and Counter-UAS

Company Website: http://www.caci.com

ASSUMPTION: CACI International is a well-established company with a strong reputation in the IT services and consulting industry. They are committed to providing their employees with the resources and support they need to succeed in their roles and advance their careers.

📊 Role Analysis

Career Level: This role is at the journeyman level, requiring a high degree of expertise and experience in communication systems and networks.

Reporting Structure: The Communications Analyst - Journeyman will report directly to the Manager of Communications Services within the USSOUTHCOM Cyber Information Technology Enterprise Services (SCITES) team.

Work Arrangement: This is an on-site role, with the primary work location being the USSOUTHCOM headquarters in Doral, Florida. However, the role may require occasional travel to other locations as needed.

Growth Opportunities:

• As a journeyman-level role, there may be opportunities for advancement to senior or management positions within the organization.
• The diverse range of projects and clients at CACI provides ample opportunities for professional development and growth.
• The company’s commitment to employee growth and development, as evidenced by their unique flexible time off benefit and robust learning resources, indicates a strong focus on supporting the career advancement of their employees.

ASSUMPTION: The growth opportunities for this role will depend on the individual’s performance, the needs of the organization, and the availability of suitable positions within the company.

🌍 Location & Work Environment

Office Type: The primary work location for this role is the USSOUTHCOM headquarters in Doral, Florida. The office is a modern, professional environment with state-of-the-art technology and collaborative workspaces.

Office Location(s): USSOUTHCOM Headquarters, Doral, Florida

Geographic Context:

• Doral, Florida, is a suburban city located just northwest of Miami, offering a mix of urban and suburban living.
• The area is known for its diverse cultural scene, vibrant nightlife, and numerous shopping and dining options.
• Doral is also home to several major corporations and is a hub for international business and trade.

Work Schedule: The work schedule for this role is typically Monday through Friday, 8:00 AM to 5:00 PM, with a one-hour lunch break. However, the work schedule may vary depending on the needs of the organization and the specific projects at hand.

ASSUMPTION: The work environment for this role is fast-paced and dynamic, with a strong focus on collaboration and teamwork. The ideal candidate will be able to thrive in a high-pressure environment and manage multiple projects and priorities effectively.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager
• Background check and clearance process
• Job offer and onboarding

Key Assessment Areas:

• Technical skills and expertise in communication systems and networks
• Analytical and problem-solving skills
• Ability to work independently and in a team environment
• Adaptability and flexibility in a fast-paced, dynamic work environment
• Clearance eligibility and background check

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
• Be prepared to discuss your experience with communication systems and networks, as well as your familiarity with ITIL best practices.
• Demonstrate your strong analytical and problem-solving skills through specific examples from your past experiences.
• Be ready to discuss your clearance eligibility and background check status.

ATS Keywords: Communication Systems, Network Analysis, Troubleshooting, Change Management, ITIL, Data Analysis, User Surveys, Technical Support, VoIP, Video Conferencing, Collaboration, Training, Vendor Coordination, Problem Solving, Analytical Skills, ITSM

ASSUMPTION: The interview process for this role will be comprehensive and thorough, as the ideal candidate will possess a high degree of expertise and experience in communication systems and networks. The hiring manager will be looking for candidates who can demonstrate their ability to work effectively in a fast-paced, dynamic work environment and manage multiple projects and priorities.

🛠️ Tools & Technologies

• ServiceNow
• ITIL best practices
• Communication systems and networks
• Troubleshooting tools
• Data analysis tools
• Video conferencing and VoIP technologies

ASSUMPTION: The tools and technologies listed above are essential for the successful performance of this role. However, the specific tools and technologies required may vary depending on the needs of the organization and the projects at hand.

👔 Cultural Fit Considerations

Company Values:

• Character
• Innovation
• Integrity

Work Style:

• Collaborative and team-oriented
• Fast-paced and dynamic
• Adaptable and flexible
• Results-driven and focused on continuous improvement

Self-Assessment Questions:

• Do you possess a strong sense of integrity and a commitment to ethical decision-making?
• Are you comfortable working in a fast-paced, dynamic environment and managing multiple projects and priorities?
• Do you have a proven track record of success in a similar role, with a high degree of expertise and experience in communication systems and networks?

ASSUMPTION: The ideal candidate for this role will possess a strong sense of integrity and a commitment to ethical decision-making, as well as a proven track record of success in a similar role. They will also be comfortable working in a fast-paced, dynamic environment and managing multiple projects and priorities effectively.

⚠️ Potential Challenges

• The fast-paced and dynamic nature of the work environment may be challenging for candidates who prefer a more structured or predictable work environment.
• The role may require occasional travel to other locations, which may be inconvenient or disruptive to some candidates’ personal schedules or family obligations.
• The clearance process for this role may be lengthy and complex, which may present challenges for candidates who are not already cleared or who have difficulty navigating the clearance process.
• The competitive salary range for this role may attract a large number of highly qualified candidates, making the application and interview process more competitive.

ASSUMPTION: The potential challenges listed above are inherent to the nature of the role and the industry in which it operates. However, the ideal candidate will be able to overcome these challenges and thrive in the fast-paced, dynamic work environment.

📈 Similar Roles Comparison

• This role is similar to other communication analyst or specialist roles in the IT industry, but it is unique in its focus on supporting USSOUTHCOM Cyber Information Technology Enterprise Services (SCITES) and its requirement for a high degree of expertise and experience in communication systems and networks.
• The industry-specific context for this role is the defense and intelligence industry, which is characterized by a high degree of security and clearance requirements, as well as a focus on national security and mission-critical communications.
• The career path for this role may lead to senior or management positions within the organization, depending on the individual’s performance and the availability of suitable positions.

ASSUMPTION: The comparison points listed above are intended to provide context and perspective for this role, but they should not be considered exhaustive or definitive. The ideal candidate will be able to evaluate the unique aspects of this role and determine whether it is the right fit for their career goals and aspirations.

📝 Sample Projects

• Analyzing communication systems and networks to identify performance bottlenecks and optimize efficiency
• Troubleshooting complex communication issues and ensuring mission-critical reliability and performance for military and commercial communications equipment
• Developing and implementing communication strategies to improve organizational effectiveness and support the goals of USSOUTHCOM Cyber Information Technology Enterprise Services (SCITES)

ASSUMPTION: The sample projects listed above are intended to provide examples of the types of projects that the Communications Analyst - Journeyman may be expected to work on. However, the specific projects and priorities may vary depending on the needs of the organization and the current state of the communication systems and networks.

❓ Key Questions to Ask During Interview

• Can you describe the typical workday for a Communications Analyst - Journeyman in this role?
• How does this role support the goals and objectives of USSOUTHCOM Cyber Information Technology Enterprise Services (SCITES)?
• What are the most challenging aspects of this role, and how can I best prepare to succeed in them?
• How does the company support the professional development and growth of its employees in this role?
• What are the most important qualities and skills for success in this role, and how can I demonstrate them during the interview process?

ASSUMPTION: The key questions listed above are intended to help the candidate better understand the role and the company culture, as well as to demonstrate their interest and enthusiasm for the position. The ideal candidate will be able to ask thoughtful and insightful questions that showcase their understanding of the role and their fit for the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role, with a focus on your expertise in communication systems and networks and your familiarity with ITIL best practices.
• Prepare for your interview by researching the company and the role, and by practicing your responses to common interview questions.
• If you are selected for an interview, be prepared to discuss your clearance eligibility and background check status.
• Follow up with the hiring manager after your interview to express your appreciation for the opportunity and to reiterate your interest in the position.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.