Communications and Consumer Engagement Associate

📌 Core Information

🔹 Job Title: Communications and Consumer Engagement Associate

🔹 Company: Somrav Marketing Solutions

🔹 Location: Grande Prairie, Alberta, Canada

🔹 Job Type: Full-Time, On-site

🔹 Category: Marketing Services

🔹 Date Posted: May 28, 2025

🔹 Experience Level: Entry-level to 2 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Direct customer engagement to ensure satisfaction and provide product recommendations
• Improving communication and marketing methods through customer feedback and outreach strategies
• Cross-functional collaboration to deliver direct, relationship-focused communication strategies
• Becoming a subject matter expert in effective communication techniques and providing workshops to team members

ASSUMPTION: This role requires strong interpersonal skills and the ability to thrive in a fast-paced, action-oriented environment. The position is ideal for an ambitious, cause-oriented individual looking to build a rewarding career in communication and customer engagement.

📋 Key Responsibilities

✅ Engage customers using strong relationship-building and active listening techniques to ensure satisfaction and provide product recommendations

✅ Use a combination of outreach strategies, customer feedback, and brainstorming sessions to gain productive insight and improve communication and marketing methods

✅ Work cross-functionally to craft and deliver direct, relationship-focused communication and outreach strategies

✅ Build and maintain reliable relationships across multiple levels within the organization and become a subject matter expert for effective communication techniques

✅ Utilizing personal experiences and industry research, create and deliver communication workshops to advise fellow team members on how to understand a customer's needs and effectively communicate the value our client can bring to address their challenges

ASSUMPTION: This role requires a high level of customer focus, adaptability, and the ability to work effectively in a cross-functional team. Regular coaching and mentorship are essential components of this position to ensure continuous learning and growth.

🎯 Required Qualifications

Education: High school diploma or equivalent

Experience: Solid customer service experience, preferably in the hospitality industry

Required Skills:

• Excellent interpersonal and customer relations skills, both in-person and virtually
• Strong relationship-building and active listening skills
• Demonstrated ability to work in an action-oriented, cross-functional environment
• Exceptionally bright, passionate mentality with a passion for communication, helping others, and building a rewarding career

Preferred Skills:

• Experience in marketing or a related field
• Fluency in multiple languages

ASSUMPTION: Candidates with a background in hospitality are strongly encouraged to apply, as the fast-paced nature of the role is similar to that industry. While marketing experience is not required, it would be an asset in this role.

💰 Compensation & Benefits

Salary Range: $35,000 - $45,000 CAD per year (based on experience level and industry standards for entry-level marketing and customer engagement roles in Grande Prairie)

Benefits:

• Health, dental, and vision insurance
• Retirement savings plan with employer match
• Employee assistance program
• Paid time off (vacation, sick, and holidays)
• Training and development opportunities

Working Hours: Full-time, Monday to Friday, 8:30 AM to 5:00 PM (with flexibility for occasional evening or weekend events)

ASSUMPTION: The salary range provided is an estimate based on industry standards for entry-level marketing and customer engagement roles in Grande Prairie. Actual compensation may vary based on the candidate's experience and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: Somrav Marketing Solutions is a privately held marketing services company specializing in brand awareness, client acquisition, customer retention, advertising, and customer feedback. They focus on empowering business growth in Edmonton and surrounding areas.

Company Size: 11-50 employees. Working in a small to mid-sized company like Somrav Marketing Solutions offers the opportunity to have a significant impact on the organization's success and growth.

Founded: 2024. Somrav Marketing Solutions was founded by Noble Ravishankar and has quickly established itself as a provider of innovative marketing solutions.

Company Description:

• Somrav Marketing Solutions focuses on helping businesses grow through effective marketing strategies
• The company specializes in various marketing services, including brand awareness, client acquisition, customer retention, advertising, and customer feedback
• Somrav Marketing Solutions is committed to providing innovative solutions and exceptional customer service

Company Specialties:

• Brand Awareness
• Client Acquisition
• Customer Service
• Customer Retention
• Advertising
• Customer Feedback

Company Website: somravmarketingsolutions.com

ASSUMPTION: Somrav Marketing Solutions is a growing company with a strong focus on customer service and innovative marketing solutions. Working at Somrav Marketing Solutions offers the opportunity to be part of a dynamic team and contribute to the company's success.

📊 Role Analysis

Career Level: Entry-level to 2 years of experience. This role is an excellent opportunity for an ambitious individual looking to start or advance their career in marketing and customer engagement.

Reporting Structure: The Communications and Consumer Engagement Associate will report directly to the Marketing Manager and work closely with cross-functional teams within the organization.

Work Arrangement: On-site, full-time. The role requires a presence in the office to facilitate cross-functional collaboration and customer engagement.

Growth Opportunities:

• As the company grows, there may be opportunities for advancement into senior marketing roles or specialized positions within the organization
• Somrav Marketing Solutions is committed to providing training and development opportunities to help employees grow in their careers
• The company's focus on innovation and customer service may present opportunities for employees to contribute to new initiatives and projects

ASSUMPTION: This role offers excellent growth opportunities for the right candidate, as Somrav Marketing Solutions is a growing company with a strong focus on employee development and innovation.

🌍 Location & Work Environment

Office Type: Somrav Marketing Solutions has a modern, collaborative office space designed to facilitate teamwork and innovation.

Office Location(s): Grande Prairie, Alberta, Canada

Geographic Context:

• Grande Prairie is a city in northwest Alberta, Canada, with a population of approximately 68,000 people
• The city is known for its natural beauty, outdoor recreation opportunities, and cultural attractions
• Grande Prairie has a humid continental climate, with warm summers and cold, snowy winters

Work Schedule: Monday to Friday, 8:30 AM to 5:00 PM (with flexibility for occasional evening or weekend events)

ASSUMPTION: Working in Grande Prairie offers a unique blend of urban and rural living, with easy access to outdoor recreation and cultural attractions. The work environment at Somrav Marketing Solutions is collaborative and innovative, with a strong focus on customer service and employee development.

💼 Interview & Application Insights

Typical Process:

• Online application and resume submission
• Phone or video screening to assess communication skills and cultural fit
• In-person or virtual interview with the Marketing Manager and a member of the cross-functional team
• Background check and reference check (if applicable)
• Job offer and onboarding

Key Assessment Areas:

• Customer service experience and skills
• Interpersonal and communication skills
• Adaptability and problem-solving abilities
• Alignment with company values and culture

Application Tips:

• Tailor your resume to highlight relevant customer service experience and transferable skills
• Prepare examples of your customer service experience and how you've gone above and beyond to meet customer needs
• Demonstrate your passion for communication, helping others, and building a rewarding career in your cover letter
• Research Somrav Marketing Solutions and be prepared to discuss how your skills and experience align with the company's mission and values

ATS Keywords: Customer Service, Marketing, Communication, Relationship Building, Active Listening, Cross-Functional Collaboration, Problem Solving, Workshop Facilitation, Mentorship, Feedback Analysis, Marketing Strategies, Adaptability, Self-Starter, Passion for Helping Others, Goal-Oriented, Training

ASSUMPTION: The application process for this role is designed to assess the candidate's customer service experience, communication skills, and cultural fit. Applicants should be prepared to provide specific examples of their experience and demonstrate their passion for communication and helping others.

🛠️ Tools & Technologies

• Customer Relationship Management (CRM) software (e.g., Salesforce, HubSpot)
• Marketing automation tools (e.g., Marketo, Pardot)
• Social media management platforms (e.g., Hootsuite, Buffer)
• Project management tools (e.g., Asana, Trello)

ASSUMPTION: The specific tools and technologies used in this role may vary depending on the company's needs and the candidate's expertise. Familiarity with marketing and customer service software is an asset in this role.

👔 Cultural Fit Considerations

Company Values:

• Customer-focused
• Innovative
• Collaborative
• Passionate
• Adaptable

Work Style:

• Action-oriented
• Cross-functional
• Fast-paced
• Customer-centric
• Innovative

Self-Assessment Questions:

• Do you have a proven track record of providing exceptional customer service in a fast-paced environment?
• Are you comfortable working in a cross-functional team and collaborating with colleagues from various departments?
• Do you have a passion for communication, helping others, and building a rewarding career in marketing and customer engagement?

ASSUMPTION: Somrav Marketing Solutions values employees who are customer-focused, innovative, collaborative, passionate, and adaptable. Candidates should be prepared to demonstrate their alignment with these values and their ability to thrive in a fast-paced, action-oriented work environment.

⚠️ Potential Challenges

• The role may require working evenings or weekends to attend events or meet customer needs
• The fast-paced nature of the role may be challenging for candidates who prefer a more structured or slower-paced work environment
• The role may require travel to attend events or meet with clients
• The company is growing, which may present challenges related to change and adaptation

ASSUMPTION: While there may be challenges associated with this role, Somrav Marketing Solutions is committed to providing a supportive and collaborative work environment that fosters employee growth and success.

📈 Similar Roles Comparison

• Compared to other marketing and customer engagement roles, this position places a strong emphasis on customer service and relationship-building skills
• The role requires a high level of adaptability and the ability to work effectively in a cross-functional team, which may be more challenging than other marketing roles
• This role offers excellent growth opportunities for the right candidate, as Somrav Marketing Solutions is a growing company with a strong focus on employee development and innovation

ASSUMPTION: This role is unique in its focus on customer service and relationship-building skills, as well as its emphasis on cross-functional collaboration and adaptability. Candidates should be prepared to demonstrate their ability to thrive in this challenging and rewarding environment.

📝 Sample Projects

• Developing and implementing a customer engagement campaign to improve customer satisfaction and loyalty
• Conducting customer feedback analysis to identify trends and opportunities for improvement
• Creating and delivering communication workshops to help team members understand customer needs and effectively communicate the value of the company's services

ASSUMPTION: These sample projects are designed to give candidates an idea of the types of tasks and responsibilities they may encounter in this role. The specific projects and initiatives may vary depending on the company's needs and the candidate's expertise.

❓ Key Questions to Ask During Interview

• Can you describe the company's approach to customer engagement and how this role fits into that strategy?
• How does the company support employee growth and development in this role?
• What are the most challenging aspects of this role, and how does the company support employees in overcoming those challenges?
• How does the company measure success in this role, and what key performance indicators (KPIs) are used to track progress?
• What opportunities are there for advancement or specialization within the company?

ASSUMPTION: These interview questions are designed to help candidates better understand the role, the company, and the opportunities for growth and development. Candidates should be prepared to ask thoughtful and insightful questions that demonstrate their interest in the position and their commitment to the company's success.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the following link: https://somravmarketingsolutions.applytojob.com/apply/G7wEwFDc19/Communications-And-Consumer-Engagement-Associate
• Tailor your resume to highlight relevant customer service experience and transferable skills
• Prepare examples of your customer service experience and how you've gone above and beyond to meet customer needs
• Demonstrate your passion for communication, helping others, and building a rewarding career in your cover letter
• Research Somrav Marketing Solutions and be prepared to discuss how your skills and experience align with the company's mission and values
• Follow up with the company one week after submitting your application to confirm receipt and reiterate your interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.