π Core Information
πΉ Job Title: Communications and Engagement Executive - Retail Operations
πΉ Company: Reiss
πΉ Location: London, Head Office
πΉ Job Type: Full-Time
πΉ Category: Retail Operations
πΉ Date Posted: May 23, 2025
πΉ Experience Level: 2-5 years
πΉ Remote Status: On-site
π Job Overview
Key aspects of this role include:
- Delivering clear, engaging, and effective internal communications to connect global retail teams.
- Working closely with stakeholders to plan and deliver communications that reflect the Reiss brand and values.
- Managing multiple priorities and working to tight deadlines.
- Analyzing engagement data to inform and shape more effective, insight-led communications.
ASSUMPTION: This role requires a strong focus on digital-first content and a strategic mindset to drive employee engagement.
π Key Responsibilities
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Be the main contact for internal communication and engagement across the global retail population.
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Partner with stakeholders and senior leaders to deliver internal news, updates, change comms, campaigns, and events.
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Evolve communication approaches by analyzing platform engagement, testing new formats, and driving innovation.
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Collaborate with creative and marketing teams to develop compelling digital storytelling and product education content.
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Regularly visit store teams and host focus groups to ensure communication strategies reflect the needs of the internal customer.
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Own and develop the weekly internal newsletter, using performance data to inform content direction.
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Maintain internal comms platforms, ensuring a clear, consistent βsingle source of truthβ for policies, procedures, and updates.
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Support store engagement through creative communication around incentives and initiatives.
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Assist with administrative and project support for the Retail Operations Manager and broader team.
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Continuously look for opportunities to improve communication and training through smarter processes and solutions.
ASSUMPTION: This role involves a high level of multitasking and requires strong organizational skills to manage multiple projects and deadlines.
π― Required Qualifications
Education: Bachelor's degree in Communications, Marketing, or a related field (or equivalent experience).
Experience: Proven experience (2-5 years) in internal communications, employee engagement, or a related role within a retail environment.
Required Skills:
- Excellent written and verbal communication skills, with a strong command of the English language.
- Strong storytelling and content creation abilities.
- Proficient in using internal communication platforms and digital tools.
- Highly organized, with the ability to manage multiple priorities and work to tight deadlines.
- Strategic thinker, with a data-driven approach to communication.
- Strong relationship-building skills, with the ability to influence internal stakeholders at all levels.
- Analytical and curious, with a keen eye for detail.
- Passionate about retail and committed to being a strong voice for store teams.
Preferred Skills:
- Experience with change management and employee engagement initiatives.
- Fluency in additional languages (beneficial but not required).
ASSUMPTION: Candidates with experience in retail or a related industry are strongly preferred for this role.
π° Compensation & Benefits
Salary Range: Β£30,000 - Β£40,000 per annum (based on industry standards for a role of this level in London).
Benefits:
- Competitive salary.
- Company pension.
- Generous employee discount.
- Company bonus scheme.
- Health & Wellbeing perks.
Working Hours: Full-time, typically Monday to Friday, 9:00 AM - 5:30 PM (with flexibility for occasional evening or weekend work as required).
ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications.
π Applicant Insights
π Company Context
Industry: Reiss operates in the competitive retail industry, offering modern womenswear, menswear, accessories, and childrenswear. The company is known for its high-quality, timeless designs and commitment to ethical practices.
Company Size: Reiss has 1,001-5,000 employees, providing a mid-sized company environment with opportunities for growth and development.
Founded: Reiss was founded in 1971 and has since established itself as a modern fashion house, offering attainable luxury collections.
Company Description:
- Reiss is a modern fashion house, offering attainable luxury collections of unwavering elegance.
- The company operates as a modern fashion house, offering collections of unwavering elegance.
- Reiss embraces individuality and builds market-leading teams across Head Office and Retail globally.
Company Specialties:
- Womenswear, Menswear, Childrenswear, Accessories, and Brands.
Company Website: reiss.com
ASSUMPTION: Reiss' commitment to ethical practices and high-quality products sets it apart in the competitive retail industry.
π Role Analysis
Career Level: This role is suitable for an experienced professional looking to advance their career in internal communications or employee engagement within the retail industry.
Reporting Structure: The Communications and Engagement Executive will report directly to the Retail Operations Manager and work closely with various stakeholders across the organization.
Work Arrangement: This role is on-site, based at the London Head Office, with occasional remote work or visits to stores as required.
Growth Opportunities:
- Progression into a senior communications role within the organization.
- Expanding responsibilities to include external communications or marketing.
- Developing expertise in change management or employee engagement strategies.
ASSUMPTION: This role offers opportunities for professional growth and development within the organization, particularly for candidates interested in advancing their careers in internal communications or employee engagement.
π Location & Work Environment
Office Type: Reiss' Head Office is a modern, professional environment with a collaborative and creative atmosphere.
Office Location(s): London, Head Office (12 Picton Place, London, W1U 1BW).
Geographic Context:
- London is a vibrant, multicultural city with a thriving fashion industry.
- The Head Office location is in a central, easily accessible area with excellent transport links.
- Reiss has a strong presence in the UK and internationally, with stores and offices in various locations worldwide.
Work Schedule: Full-time, typically Monday to Friday, 9:00 AM - 5:30 PM (with flexibility for occasional evening or weekend work as required).
ASSUMPTION: The work environment at Reiss' Head Office is dynamic and fast-paced, with a strong focus on collaboration and creativity.
πΌ Interview & Application Insights
Typical Process:
- Online application and CV screening.
- Phone or video screening with the Retail Operations Manager.
- In-person or video interview with the Retail Operations Manager and a member of the HR team.
- Final interview with the Retail Operations Director.
Key Assessment Areas:
- Communication skills and ability to engage stakeholders.
- Strategic thinking and problem-solving abilities.
- Cultural fit and alignment with Reiss' values.
- Understanding of the retail industry and Reiss' brand.
Application Tips:
- Tailor your CV and cover letter to highlight your relevant experience and skills for this role.
- Prepare examples of your communication and engagement strategies from previous roles or projects.
- Research Reiss' brand, values, and company culture to demonstrate your understanding and alignment.
ATS Keywords: Internal Communication, Employee Engagement, Stakeholder Management, Digital Content, Retail Operations, Change Management, Campaign Management, Storytelling, Data-Driven Communication.
ASSUMPTION: The application process for this role may vary depending on the volume of applicants and the company's specific hiring needs.
π οΈ Tools & Technologies
- Internal communication platforms (e.g., Yammer, Workplace from Meta, or similar).
- Microsoft Office Suite (Word, PowerPoint, Excel).
- Design and content creation tools (e.g., Canva, Adobe Creative Suite, or similar).
- Project management tools (e.g., Asana, Trello, or similar).
ASSUMPTION: The specific tools and technologies used may vary depending on the company's internal systems and processes.
π Cultural Fit Considerations
Company Values:
- Precision in craftsmanship and dedication to customers.
- Embracing individuality and building diverse teams.
- Nurturing ambition, curiosity, creativity, and authenticity.
Work Style:
- Collaborative and creative atmosphere.
- Fast-paced and dynamic environment.
- Focus on precision, quality, service, and ethics.
Self-Assessment Questions:
- How do you align with Reiss' company values, particularly in terms of precision, individuality, and dedication to customers?
- How comfortable are you working in a fast-paced, dynamic environment with multiple priorities and tight deadlines?
- How do you approach continuous learning and development, and how does this fit with Reiss' commitment to nurturing ambition and curiosity?
ASSUMPTION: Cultural fit is essential for success in this role, and candidates should be prepared to demonstrate their alignment with Reiss' values and work style.
β οΈ Potential Challenges
- Managing multiple priorities and tight deadlines in a fast-paced environment.
- Building and maintaining strong relationships with stakeholders across the organization.
- Adapting to changes in communication strategies and priorities as the business evolves.
- Occasional travel to stores or other locations for focus groups or events.
ASSUMPTION: These challenges are inherent to the role and can be overcome with strong organizational skills, adaptability, and a strategic mindset.
π Similar Roles Comparison
- This role is similar to an Internal Communications Manager or Employee Engagement Specialist in a retail or related industry.
- However, this role is focused specifically on retail operations and may have a broader scope of responsibilities compared to similar roles in other industries.
- Career progression in this role could lead to senior communications or marketing positions within the organization.
ASSUMPTION: While this role shares similarities with other internal communications or employee engagement positions, its focus on retail operations sets it apart and offers unique opportunities for growth and development.
π Sample Projects
- Developing and implementing a new internal communication platform to improve engagement and collaboration among global retail teams.
- Creating and executing a change communication plan to support a major retail operations initiative or restructuring.
- Conducting focus groups with store teams to gather insights and inform communication strategies that better support their needs.
ASSUMPTION: These sample projects are designed to illustrate the types of responsibilities and initiatives the Communications and Engagement Executive may be involved in, but the specific projects will vary depending on the company's needs and priorities.
β Key Questions to Ask During Interview
- Can you describe the current internal communication landscape at Reiss, and how this role will contribute to its evolution?
- How does the Retail Operations team collaborate with other departments, and what is the communication process like between teams?
- What are the most significant challenges facing the retail operations function, and how can effective communication strategies help address them?
- How does Reiss support the professional development and growth of its employees, particularly in internal communications or employee engagement roles?
- What is the company's approach to work-life balance, and how does this role fit into that framework?
ASSUMPTION: These interview questions are designed to provide insight into the role, the company culture, and the opportunities for professional growth and development.
π Next Steps for Applicants
To apply for this position:
- Submit your application through this link.
- Tailor your CV and cover letter to highlight your relevant experience and skills for this role.
- Prepare examples of your communication and engagement strategies from previous roles or projects.
- Research Reiss' brand, values, and company culture to demonstrate your understanding and alignment.
- Follow up with the Retail Operations Manager one week after submitting your application to confirm receipt and express your interest in the role.
β οΈ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.