Communications Liaison - Surgery

📌 Core Information

🔹 Job Title: Communications Liaison - Surgery

🔹 Company: OhioHealth

🔹 Location: GRADY MEMORIAL HOSPITAL, Columbus, OH

🔹 Job Type: Part-Time

🔹 Category: Healthcare

🔹 Date Posted: 2025-05-27

🔹 Experience Level: Entry Level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Acting as a liaison between patients, families, and hospital staff
• Ensuring patient and family needs are met throughout their stay
• Maintaining constant communication with patients and families
• Collaborating with other departments to enhance unit perceptions
• Data collection and quality monitoring

ASSUMPTION: This role requires strong communication and customer service skills, as well as the ability to work effectively with diverse populations.

📋 Key Responsibilities

✅ Greet patients and act as a liaison between staff and patients

✅ Maintain constant communication with patients and families throughout their stay

✅ Ensure family needs are met within the unit

✅ Work collaboratively with other departments to optimize patient and family perceptions of the unit

✅ Identify areas and situations to maximize utilization of resources available to families

✅ Determine any unmet needs of patients and/or families

✅ Work with volunteer staff and provide support to staff to ensure appropriate coverage in the unit

✅ Collect and evaluate data elements regarding program utilization

✅ Monitor quality of program and review patient surveys to follow-up on potential customer service issues

✅ Assist in development and creation of patient/family education materials

✅ Perform other unit-related duties as assigned

ASSUMPTION: This role requires a high level of empathy, active listening, and problem-solving skills to address patient and family needs effectively.

🎯 Required Qualifications

Education: High School Diploma or GED (Required)

Experience: Minimum 1 year of previous hospital experience

Required Skills:

• Excellent communication and customer service skills
• Conflict resolution skills
• Diversity training

Preferred Skills:

• Previous experience in a healthcare setting
• Bilingual or multilingual proficiency

ASSUMPTION: While not explicitly stated, previous healthcare experience and bilingual proficiency may be beneficial for this role.

💰 Compensation & Benefits

Salary Range: $25,000 - $30,000 per year (Estimated, based on industry standards for entry-level healthcare roles)

Benefits:

• Health, dental, and vision insurance
• Retirement savings plan
• Paid time off (vacation, sick, and holidays)
• Employee assistance program
• Tuition reimbursement
• Employee discounts

Working Hours: 24 hours per week (Part-Time)

ASSUMPTION: The estimated salary range is based on industry standards for entry-level healthcare roles in Columbus, OH. Actual compensation may vary based on experience and other factors.

📌 Applicant Insights

🔍 Company Context

Industry: OhioHealth is a nationally recognized, not-for-profit, faith-based health system focused on improving the health of those they serve. They offer a wide range of services, including hospitals, urgent care, primary care, and specialty care.

Company Size: OhioHealth is a large organization with over 35,000 associates, providers, and volunteers across 15 hospitals and 200+ sites in 50 Ohio counties.

Founded: OhioHealth was founded in 1891 and is headquartered in Columbus, OH.

Company Description:

• OhioHealth is committed to improving the health of those they serve through high-quality, compassionate care
• The organization leads with its mission and values, fostering a culture of excellence and innovation
• OhioHealth is consistently recognized as a top workplace and healthcare provider

Company Specialties:

• Hospitals and health care
• Home care
• Rehabilitation
• Sports medicine
• Outpatient services
• Hospice care and research

Company Website: http://www.ohiohealth.com

ASSUMPTION: OhioHealth's large size and diverse service offerings provide ample opportunities for career growth and development.

📊 Role Analysis

Career Level: Entry-level (0-2 years of experience)

Reporting Structure: This role reports directly to the unit manager or supervisor

Work Arrangement: This is an on-site, part-time position with a scheduled weekly work hour of 24

Growth Opportunities:

• Gain experience working in a hospital setting and develop transferable skills
• Potential for full-time employment or advancement within the organization
• Access to training and development opportunities to enhance professional growth

ASSUMPTION: This role offers an excellent entry point into the healthcare industry and provides opportunities for career advancement within OhioHealth.

🌍 Location & Work Environment

Office Type: Hospital setting

Office Location(s): GRADY MEMORIAL HOSPITAL, Columbus, OH

Geographic Context:

• Columbus, OH, is the state capital and the most populous city in Ohio
• The city offers a mix of urban and suburban living, with a variety of neighborhoods and communities
• Columbus is home to a vibrant arts and culture scene, as well as numerous parks and recreational opportunities

Work Schedule: This role follows a part-time work schedule, with a weekly commitment of 24 hours

ASSUMPTION: Working in a hospital setting can be demanding, with varying schedules and potentially stressful situations. Strong communication and problem-solving skills are essential for success in this role.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager
• Background check and reference verification
• Job offer and onboarding

Key Assessment Areas:

• Communication and customer service skills
• Problem-solving abilities
• Empathy and active listening
• Adaptability and flexibility

Application Tips:

• Tailor your resume to highlight relevant skills and experiences, such as communication, customer service, and problem-solving
• Prepare examples of how you have handled challenging situations in previous roles
• Demonstrate your understanding of the role and your enthusiasm for working in healthcare

ATS Keywords: Communication, customer service, conflict resolution, diversity training, patient care, family support, data collection, quality monitoring, education materials

ASSUMPTION: OhioHealth uses Applicant Tracking Systems (ATS) to manage job applications. Including relevant keywords in your resume can help your application stand out.

🛠️ Tools & Technologies

• Electronic health records (EHR) system
• Patient communication platforms (e.g., secure messaging, video calls)
• Data analysis and reporting tools

ASSUMPTION: Familiarity with electronic health records and patient communication platforms is beneficial for this role.

👔 Cultural Fit Considerations

Company Values:

• Compassion
• Integrity
• Excellence
• Collaboration
• Stewardship

Work Style:

• Patient-focused and family-centered care
• Collaborative and team-oriented approach
• Adaptability and flexibility in a dynamic hospital environment

Self-Assessment Questions:

• Do you have strong communication and customer service skills?
• Can you maintain a calm and professional demeanor under stress?
• Are you comfortable working in a diverse and inclusive environment?

ASSUMPTION: OhioHealth values a diverse and inclusive workforce that reflects the communities they serve. Candidates who can demonstrate a commitment to these values will be strong fits for the organization.

⚠️ Potential Challenges

• Working in a fast-paced and often stressful hospital environment
• Managing multiple priorities and competing demands
• Addressing sensitive and confidential patient information
• Adapting to changes in schedules and workflows

ASSUMPTION: While this role can be challenging, it also offers the opportunity to make a meaningful impact on patient care and family support.

📈 Similar Roles Comparison

• This role is similar to a Patient Advocate or Patient Relations Coordinator, with a focus on communication and patient support
• Unlike other roles, this position requires a minimum of one year of previous hospital experience
• Career progression may include roles such as Patient Services Manager, Patient Experience Coordinator, or other leadership positions within the healthcare industry

ASSUMPTION: This role offers a unique blend of communication, customer service, and patient support skills, with opportunities for career growth and development within the healthcare industry.

📝 Sample Projects

• Developing and implementing a new patient communication strategy to improve family satisfaction scores
• Collaborating with other departments to create and distribute patient education materials
• Analyzing patient feedback and identifying trends to inform quality improvement initiatives

ASSUMPTION: These sample projects demonstrate the range of responsibilities and the impact this role can have on patient care and family support.

❓ Key Questions to Ask During Interview

• How does this role contribute to the overall patient experience and quality of care?
• What are the most challenging aspects of this role, and how can I best prepare for them?
• How does OhioHealth support the professional development and growth of its employees?
• What opportunities are there for collaboration and cross-training with other departments?
• How does OhioHealth ensure the confidentiality and security of patient information?

ASSUMPTION: Asking thoughtful and insightful questions demonstrates your interest in the role and commitment to patient care.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight relevant skills and experiences, such as communication, customer service, and problem-solving
• Prepare a cover letter expressing your interest in the role and your qualifications
• Prepare examples of how you have handled challenging situations in previous roles
• Follow up with the hiring manager one week after submitting your application to inquire about the status of your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.